A spunky 17 year old who's out on a shopping trip in a nearby town before the shopping mall she's in takes a turn for the worse.
- Action Girl: Its implied she doesnt have much experience in combat being a comparatively normal teenaged girl, but she isnt afraid to fight for her life fighting various monsters and transformed cult members while traveling around Silent Hill with a bloody trail following her.
- Amnesiac Dissonance: Heather finds out through Harry's memoirs that she is Alessa reincarnated, but unlike Alessa, Heather chooses life over death.
- The Anti-Nihilist: Heather has no illusions about the horrors that she has experienced in both her past lifetimes. Nonetheless, she chooses life.Heather: Suffering is a fact of life. Either you learn to deal with that, or you go under.
- Apocalypse Maiden: Until she takes the aglaophotis.
- Berserk Button: The quickest way to get on Heather's bad side is to talk badly of her father or harm him. Claudia exploits this by killing her father, in order to have Heather build as much malice and hatred in her heart, and cause the God growing inside of her to be born.
- Break the Cutie: She's a sweet and spunky teen who's unfortunately dragged into the world of Silent Hill due to her past as Alessa and of course, Harry's death.
- Buffy Speak: Sometimes. "All I know is that things are getting screwy around here..."Heather: And what's this? Something strange in a cage-y box thing.
- Daddy's Girl: Loves her father to death, and after learning that he was murdered, she sets out on a Roaring Rampage of Revenge just for him.
- Deadpan Snarker: She starts out mocking Douglas when most would be intimidated by his "gruff detective act," but when things start going to hell, this aspect of her personality diminishes a bit, since she's (with good reason) scared out of her wits. As time goes on and she starts accepting the madness around her, she starts up again, in particular snarking directly to the face of God herself. This is why the fans love her.
- Eye Beam: HEATHER (HEZAA) BEAM!!
- And the upgraded version: Sexy Beam!
- Fanservice: Not on the game itself, but on the game's original soundtrack album cover. She's pictured wearing her trademark white sleeveless vest, but without the orange shirt she usually wears under it, thereby exposing her cleavage.
- Fetus Terrible: The reason Heather keeps doubling over in pain? She's still carrying the God Dahlia put into Alessa, feeding it with her hatred...and it wants out. If you shoot Claudia instead of spewing it out with the Aglaophotis, it does break out, killing Heather in the process.
- The Fool: Her official tarot card.
- Guest Fighter: She joined the list of survivors in Dead by Daylight in 2020 under her real name, Cheryl Mason.
- Hair of Gold, Heart of Gold: Played with. She's a blonde and a good person (if a bit snarky), but the good ending strongly implies that she bleaches her hair—which makes sense, since both Alessa and the original Cheryl had very dark hair.
- Heroic BSoD: After Harry is murdered. She eventually snaps out of it.
- In-Universe Catharsis: After beating the Final Boss, she breaks down and cries over the death of her father.
- It's Personal: The reason she goes to Silent Hill is due to Claudia killing her father, Harry.
- Jerk with a Heart of Gold: Moody and sarcastic like you'd expect a teenage girl to be, but she has an unwavering set of morals and a strong sense of justice. She can also be friendly to people she likes and trusts.
- Magical Girl: Unlockable secret for New Game+. Required if you want to get this game's UFO ending.
- Meaningful Rename: In the Normal ending, she decides to go by "Cheryl" as a way to move on from her father's death and live a happy life.
- Mirror Boss: Memory of Alessa.
- Mood Whiplash: The normal ending.Douglas: Is it over?
Heather: Not yet... (holds up her knife, points it at him, and starts walking toward him menacingly) You're still alive... Boo! Just a joke.
- It's even worse if you know what the 'bad/possessed' ending entails.
- Not So Stoic: Despite her plucky and snarky attitude, she falls apart the instant she finds the dead body of her dad. She breaks down again after defeating the Final Boss.
- Older Than They Look: She was first born 31 years ago. She lived 7 years as Alessa, then split into two beings (Cheryl and burned Alessa) with another seven years each, and finally she lives for 17 years as Heather. So she's 24, or 17... or 31.
- In a way, subverted. Despite what Claudia and the crazy man on the phone tell you, Heather's current body and personality are clearly only 17 years old. In other words, she's more Harry's Cheryl than Claudia's Alessa.
- Plucky Girl: Unlike previous (and future) protagonists, Heather is unruffled by attempts to scare her, which might explain her popularity.
- Pregnant Badass: Though she doesn't realize it at first, and doesn't look like it.
- Roaring Rampage of Revenge: Due to her father, Harry Mason's death.
- Seen It All: She eventually becomes fairly used to all the horrific things going on around her.
- Sleeves Are for Wimps: A Action Girl who wears an orange sleeveless shirt under her white vest.
- Smoking Is Not Cool: Interacting with a pack of cigarettes lying on a table with have her say, "No more smoking. I quit for good."
- Smurfette Principle: She's the only playable character in the series that's a girl.
- Spin-Offspring: She's the daughter of Harry Mason, the protagonist from the first Silent Hill game.
- Sticky Fingers: Played realistically, when debating taking money:Heather: I mean, I'm no thief... I might act like one now and then, though.
- Tsun Dere: She has a rough exterior at first, coldly telling Douglas off when he approaches her for example, but she eventually warms up to him.
- Walking Spoiler: To a point, considering it's revealed that she is Cheryl Mason, the little girl that Harry was looking for in Silent Hill, now in her teens.
- What the Hell, Hero?: Vincent chews her out in the library as he describes her enjoying killing the enemies she comes across. When she asks if he is talking about the monsters, he follows it up by asking if they looked like monsters to her, but then follows it up that he was only joking.
- You Killed My Father: Becomes her motivation after Claudia had her father, Harry Mason, murdered.
A Private Detective hired by Claudia to track down Heather for her.
- Deadpan Snarker: To a certain extent. Especially prominent when he confronts Claudia.
- Fan Disservice: On Extra New Game, after putting in the Konami code at main menu, Douglas will run around in his Goofy Print Underwear for the entire game. (Obviously, the trenchcoat stays on.)
- The Ghost: He's mentioned in a memo in Silent Hill: Homecoming, having exposed the Order.
- Guttural Growler
- Hero of Another Story:
- Apparently had his own little Silent Hill adventure while Heather was having hers, culminating in confronting Claudia on his lonesome and getting his leg broken. His contribution to Heather's story basically consists of being an Unwitting Instigator of Doom, giving her a ride to Silent Hill, and providing some moral support.
- According to a note in Silent Hill: Homecoming he helped expose the Order.
- Killed Off for Real: In the "Possessed" ending.
- My Greatest Failure: The death of his son still haunts him to this day.
- Naked People Are Funny: See Fan Disservice.
- Oh, Crap!: In the normal ending.
- Parental Substitute: Implied to have become Heather's in the normal ending.
- Private Detective: His apparent profession.
- Unwitting Instigator of Doom: Just by doing his job, he leads Claudia right to Heather and Harry's doorstep, leading to Harry's death. To his credit, he does his best to make up for it.
The Order and Associates
A member of the Order devoted to resurrecting God in order to create paradise.
- Alas, Poor Villain: After her admittance that she'll end up paying the consequences for killing Harry, it may be a little sad to see her killed by the very God that she was trying to summon to bring about Paradise for all.
- Anti-Villain: A definitive Well-Intentioned Anti-Villain. She genuinely believes that she is leading humanity into Paradise with her actions throughout the game. When Heather calls her out for this late in the game, she claims I Did What I Had to Do and follows it up with that she doesn't deserve entry into Paradise herself after what she's done to Heather, with Heather noticeably taken aback.
- Barefoot Loon: She is perpetually barefoot, just like Dahlia Gillespie (it is probably a common practice in the Order), and is a really unhinged religious fanatic.
- Big Bad: She's the one who wants the birth of the God, and does what she can to make it happen.
- The Dog Bites Back: Finally has enough of Vincent and stabs him multiple times. She leaves the dagger embedded in him as he tumbles over.
- Empty Piles of Clothing: After swallowing up the fetus and being suddenly taken away by Valtiel.
- Evil Former Friend: To Alessa.
- Evil Brit: Which is strange, since Silent Hill is in America and her own father has an American accent.
- Freudian Excuse: Her father Leonard was abusive to her, so much that Vincent is sympathetic.Vincent: The memory of [your father's] cruelty is...forever burned into my mind.
- Good Colors, Evil Colors: Claudia wears a flowing black dress; Heather's in white.
- Insane Troll Logic: Puts Heather through all the crap because she thinks that marinating the developing god in hatred and fear will somehow make it compassionate. This leads directly into...
- Hypocrite: She sincerely believes filling someone with hatred and pain will result in the birth of a benevolent and understanding God, seemingly forgetting that her father did the exact same thing to her and only made her hate him. She's also convinced that her father's vision of Paradise is wrong for being exclusive to believers, only to threaten Vincent by mentioning he's going to hell for mocking God.
- No Body Left Behind: All that remains of her after the God's birth is her dress.
- No Place for Me There: Evil? Yes. Remorseful? Also yes. Deluded enough to think that no matter what she does, she'll get Paradise? No.
- Psychopathic Womanchild: As noted by Vincent, her belief that God will usher in a Paradise for all humanity is likely her just desperately seeking love due to her miserable childhood that her father put her through, and her belief that a loving god can be born out of hatred is a ridiculously naïve idea. And the murder of Harry that she orchestrated comes across as petulant, seeing how she admitted that it was at least in part done out of revenge.
- Red Right Hand: Claudia purposely lacks eyebrows to give her an unsettling appearance.
- Strike Me Down with All of Your Hatred: She says this to Heather several times. She wants the God in Heather's body to feed off of Heather's hatred. And if you have Heather shoot Claudia near the end of the game, the God bursts free of Heather, killing her.
- Well-Intentioned Extremist: She admits that she will be unworthy to be part of Paradise due to her actions, but is resolute in her determination to do whatever is necessary to create it.
A mysterious man who seems to have connections with Claudia's cult.
- All There in the Manual: His last name is only given in the novelization.
- Asshole Victim: Heather hardly sounds upset when Claudia murders him in front of her. Probably has to do with Vincent's untrustworthy and sneering disposition towards Heather everytime the two spoke, along with being comfortable with the idea of using a scared teenager to kill God as opposed to doing it himself, which Heather calls him out on.
- Though if you examine his body afterward, Heather admits that even though she hated him, she didn't want him to die.
- Con Man: Helped rebuild the Order to make money off of its adherents, extorting and scamming them out of their money.
- Deadpan Snarker: He's very sarcastic and makes a couple of small snarks at Heather and Claudia here and there between antagonizing them.
- Defector from Decadence: Assuming he was even in the Decadence to begin with (it's implied he only joined the Order to skim money off the top).
- Enemy Mine: He just wants Heather to deal with Claudia and her insanity.
- Enigmatic Minion: Though it's not clear if he answers to anyone, he's definitely enigmatic.
- Everyone Has Standards:
- He's clearly disgusted by the treatment Claudia received at the hands of her own father. He's also rather disgusted with Claudia herself, seeing her as a lunatic.
- He also calls out Heather's enjoyment over killing those she comes across. Although he might have another reason for that.
- Faux Affably Evil: While he's not a direct antagonist to Heather, he's certainly not a friendly ally. He strikes up conversations with her that tends to exhibit his Smug Snake and Jerkass attitude, and makes a very tasteless joke about the monsters she had been killing (unless it wasn't a joke, but there's evidence for and against it).
- Four Eyes, Zero Soul: And for added creepiness, his two eyes don't always face the same way!
- Good All Along: Sort of. While he's manipulative and comes off as very selfish and self-serving, and he's clearly done some bad things (including joining the Order just so he could skim money from it), he's actually on Heather's side and trying to stop Claudia from resurrecting God. If he had any ulterior goals beyond that, they're not realized, as he's stabbed to death by Claudia.
- Hiding Behind Religion/Sinister Minister: More of a con artist than a priest. He reorganized the Order and built a new chapel under his ministry to spend the collections on himself. His belief in the Order's mythos is surface-level at best, overtaken by his greed and by his fascination with how the cult harnesses the town's power.
- In the Back: He gets stabbed in the back by Claudia near the end of the story. It doesn't quite kill him, but it's a bad wound, and Claudia finishes him off soon after.
- Jerkass: Vincent is best described as a condescending and self-serving snake who enjoys seeing Heather struggle throughout her nightmarish experiences a little too much. Even though he and Heather are working together to stop Claudia, he does not hesitate in being rude and inconsiderate to her. Not that she doesn't return the favor.
- Kick the Dog: While Claudia is by no means a good person, it still seemed rather cruel to tell her to go to Hell after she admitted to being undeserving of Paradise for what she did to Heather.
- Lack of Empathy: He seems to get off on the hardship of others.
- Large Ham: A dry example, although he does tend to chew the scenery when he raises his voice. Not to mention his body language.
- Manipulative Bastard: Until the end of the story, it's clear he's manipulating both Heather and Claudia, but his actual goal isn't apparent until near the end.
- Milking the Giant Cow: He's very expressive with his hands when speaking to others.
- Nominal Hero: He aids Heather in stopping Claudia and preventing the birth of God, but it is in his own self-interest rather than out of genuine heroism.
- Non-Action Guy: Although he helps Heather in forming plans and exchanging useful information, he doesn't want to dirty his own hands and leaves the fighting to her. This costs him when they eventually confront Claudia.
- Not So Different: Heather detests how Vincent is using her to stop Claudia's mad schemes, but realizes she is using him for more or less the same reason.
- Pet the Dog: When the topic of Claudia's abusive father comes up, Vincent becomes uncharacteristically sympathetic towards her.
- Pragmatic Villainy: Sure, he exploits his own cult for money and is one of the most questionable guys you'll ever meet, but it's not like he wants to destroy the world or anything. That would get in the way of money.
- Sissy Villain: Vincent has a bit of this (e.g. criticizing Claudia's "atrocious scenery" in the church), though nothing over-the-top.
- Slasher Smile: He's prone to make wide, knowing grins at Heather in conversation. Although this doesn't make him menacing, it does make him look conceited.
- Slimeball: To a T. He cons members of the Order, and gives Heather mixed signals about his agenda. He also quite possibly gaslights her into thinking she's been killing humans all along and has just been hallucinating them as monsters.
- Smug Snake: Nearly every other line he gives is dripping with contempt and smugness, right up to his death. Amusingly enough, he calls out Heather for the latter, although he's not exactly wrong.
- Suspiciously Similar Substitute: Of Dr. Kaufmann, another stooge of The Order with a materialistic streak who sides with the main character to stop their evil plan for selfish reasons and is killed when The Dog Bites Back.
- The Unsmile: Vincent cannot seem to express a smile that doesn't make him look like he's sneering at others.
- Toothy Issue: His are discolored and rotted.
- Troll: Assuming he was joking about the monsters being human, at least.
- Waistcoat of Style: He's always wearing a nice vest.
- Wham Line: "They looked like monsters to you?" Possibly Subverted when he says after that he was kidding, but with how sly Vincent's tongue is...
- Abusive Parents: He was abusive to his daughter Claudia. This is one major reason that Claudia went off the deep end.
- Arc Villain: For the hospital.
- Dead All Along: He's heavily implied to be this. Since he seems to have lost his human form, it's possible that what Heather meets was his ghost, leaving him Deader Than Dead post-battle.
- Not Even Human: When Heather encounters Leonard, he's actually some kind of aquatic creature rather than a human being. Maybe. Leonard's daughter is human and no one ever makes note of his appearance. He could very well be human, and Heather may simply be seeing Through the Eyes of Madness. Or, he might have been human once, but no longer. He might even be a creation of the town, the way Maria was in the previous game. It's never really explained. All of the exact same points can be applied to The Missionary, Claudia's minion, that Heather fights earlier, so whatever is going on isn't just unique to Leonard.
A passive monster who is worshiped. He often appears throughout the story as an important yet unsettling presence.
- Ambiguously Evil: While he's definitely associated with the Order, he seems distant from their methods and goals, and his only loyalty is to the God itself, not the Order. He never attacks anyone, including Heather (who's following her father's footsteps and trying to destroy the God). Occasionally, he can even be seen during the Game Over screen, gently carrying Heather's body to safety.
- Angelic Abomination: Appears to be the closest thing to a physical angel in Silent Hill, on account of the association with the God and Metatron, but has an utterly monstrous appearance. Valtiel is humanoid in appearance, but his head vibrates and twitches rapidly, obscuring his facial features; although there are not many features to behold, as his face is blank and leathery, with a series of crude stitches where his mouth should be.
- The Dragon: Not to Claudia, but to the God itself, as evidenced by his name.
- Game-Over Man: Dying in certain places will result in a short cutscene where Valtiel drags Heather's body offscreen.
- Meaningful Name: As analyzed by Roahm Mythril, Valtiel's name comes from both "valet" and the typical "-iel" suffix in angel names. Thus, Valtiel is, in name and actions, the attendant of God.
- Non-Malicious Monster: Despite being creepy, Valtiel never actually harms you. He is seen attacking other monsters (as if to ensure Heather's safety) and goes out of his way to resurrect Heather if she is to die, though this is probably due to the fact that she is carrying the God in her.
- Our Angels Are Different: As the "attendant of God", he serves the closest position to an angel of Silent Hill. He even has the Seal of Metatron branded on his shoulders.
- Spectacular Spinning: His valve-turning nature is actually symbolic.
- Undying Loyalty: To the God.
- The Unfought: At no point in the story does Valtiel make any attempt to harm Heather, and considering how Valtiel appears in areas she is not able to reach, the player is not able to harm him either.
- What Happened to the Mouse?: Disappears after snatching Claudia upon her having eaten the fetus of God to birth it in Heather's place, and then to awaken God for Heather to battle as the final boss, and never makes another appearance again. Perhaps Valtiel had realized that his role had ended, and thus he had no other purpose but to take his leave.
An enormous humanoid monster, and the first one Heather encounters in reality.
- I'm a Humanitarian: The Closer is introduced eating a human corpse.
- Lean and Mean: Closers are towering figures, easily two heads taller than Heather.
- Rule of Symbolism: The Closer and Slurper seem to call the original games Rompers to mind, in that they reference Alessas fear of adults. The Closer in particular seems to be wearing high heels and a skirt, likely stemming from memories of Dahlia.
A weak, half-formed monster that hobbles around the first half of the game.
- Armless Biped: The Numb Body resembles nothing so much as a blob on legs with a mouth at the front.
- Chuck Cunningham Syndrome: Once Heather realizes the truth of who she is, Numb Bodies stop appearing.
- Fetus Terrible: The Numb Bodys veiny, raw appearance is likely a symbol of the God growing within Heather.
- Giant Mook: As you progress through the game, Numb Bodies start appearing in larger sizes. Not that this makes them more threatening.
- The Goomba: Although its the second monster you meet, its the first youre able to fight ingame (as Heather kills the first Closer in a cutscene). Their weakness leaves them aptly described as the whipping boys of the game.
A canine creature covered in bandages and with a head split down the middle.
- Multiple Head Case: As you can no doubt surmise, the Double Heads noggin is split in two, likely representing the duality of Heather and Alessa.
- Suspiciously Similar Substitute: Very similar to the first games Groaners. Quite fitting, considering that Alessa, who was afraid of large dogs, is still a part of Heather.
A bizarre creature made of two flipping torsos, surrounded by blades.
- Multiple Head Case: Like the Double Head, the multiple craniums on a Pendulum, especially the way they constantly rotate in a seeming struggle for dominance, perhaps represents the duality of Heather and Alessa.
The first boss, a suspicious-looking worm creature fought at the end of the mall.
- Nested Mouths: Split Worm has a second mouth with very pronounced teeth inside the outer layer of its head.
- Suspiciously Similar Substitute: Like Split Head in the first game, Split Worm is a creature with a horizontally-separating head that serves as the first boss.
- Warm-Up Boss: Despite resembling a train-sized worm monster, it doesn't have a lot of things going for it and it goes down after a few rounds from a handgun.
A bloated monstrosity thats hard to kill and hits like a bowling ball.
- Body Horror: It definitely lives up to its name, resembling nothing so much as a bloated, cancerous tumor with limbs.
- Healing Factor: Dont be fooled when you knock down an Insane Cancer; its not done. While downed, Insane Cancers will actually regenerate health until you manage to finish them off.
- Lightning Bruiser: It's surprisingly fast for a creature that moves around like a fat man wearing heels. Adding this to it's sky high health, tanking several shotgun blasts, it makes it for a really dangerous foe.
A humanoid monster that tries to knock you down and crawl over you.
- Suspiciously Similar Substitute: As a masculine humanoid monster with disturbingly sexual attacks that likely stems from Alessas fear of adult men, the Slurper is quite similar to the first games Romper.
- NPC Roadblock: The Glutton cant hurt you, and yet, you cannot harm it. However, it parks itself right in front of the exit, forcing Heather to search the Otherworld Hilltop Center for another way to get rid of it.
Missionary and Scraper
- Ambiguously Human: Its not clear if the Missionary and Scraper are members of the Order, transformed by the power of the town and the cult, or if theyre created monsters like most of the others. Do they look like monsters to you?
- Parrying Bullets: They have quick enough reflexes to block handgun bullets. Shotgun shells and melee weapons are free game though.
- Eyes Always Closed: The nurses in Silent Hill 3 do have faces, but their eyes are never open.
- Primal Stance: Much like the first games Puppet Nurses, Brookhaven Nurses have a hunched, stooped posture with their head held low.
- Suspiciously Similar Substitute: With their posture, relatively-professional uniforms as opposed to most games nurses, and having actual faces, Brookhaven Nurses hearken more to the original games Puppet Nurses. No parasites this time, though.
Memory of Alessa
A secret. She is the physical embodiment of Alessa Gillespies memories living on in Heather Mason, who appears to test Heathers resolve one last time.
- Climax Boss: For much of the same reasons that they're a Walking Spoiler.
- Death Seeker: As Alessa simply wants herself to die so the God cant be born, she faces Heather to see if she truly has the resolve to see this through to the end.
- Evil Knockoff: [[Looks like a zombified version of Heather with torn, rotting, diseased skin, Heather's clothes caked in blood, mud, and soot, and distinctive black hair calling back to Alessa's dark hair who's memories she represents.]]
- Mirror Boss: Essentially, Heather is facing herself. Memory of Alessa has access to all the weapons Heather did during the opening nightmare, and changes between them with each phase of the fight.
- Walking Spoiler: Because this is the second-to-last boss in the game, and is faced after many, many important events and revelations, its impossible to talk about the Memory without spoiling essentially everything.