Amelia "Amy" Dubanowski (née Sosa)
- Played by: America Ferrera
Cloud 9's weary, beleaguered, floor manager, in charge of handling assignments of sales associates on a day-to-day basis. As of the beginning of the series, she has been working at Cloud 9 for ten years.
- Ambiguously Bi: Amy is canonically interested in men, and her adoration of Missy in "Olympics" seems a lot like a crush. There's also her reaction to Dina's Halloween costume.Amy: "We all think she looks hot, okay?"
- Belligerent Sexual Tension:
- Her dynamic with Jonah evolves into this over time, and it doesn't help that many employees think the following...Garrett: Can you two be adults and have an affair already?
Mateo: Oh my GOD, just BANG ALREADY.
- Culminates with Amy and Jonah finally having sex in a backroom of the store in the season 3 finale, "Town Hall". Except, unbeknownst to them, a camera broadcasting to ALL Cloud Nine stores across the globe films them doing it.
- Her dynamic with Jonah evolves into this over time, and it doesn't help that many employees think the following...
- Back to School: Amy is taking college classes.
- Berserk Button: Amy tends to overreact when shes called the responsible one.
- Cool Big Sis: She tries to be this for Cheyenne, whom Amy sees herself in — thus, Amy tries to motivate her and steer her in the right direction. Cheyenne's mother even points out that there's maternal influence thrown in there too.
- Control Freak: Due to years of wrangling coworkers, Amy can't help but try to take charge in a situation. Sometimes this comes in handy (like when Sandra's wedding begins to fall apart), other times it causes boundary problems (like when she swears up and down not to interfere with her brother and Mateo, but does so very obnoxiously anyway).
- Deadpan Snarker: Most especially with Jonah, but known for this by all the employees as a whole.
- Different in Every Episode: Wears a different name-tag every episode, because she doesn't like people she doesn't know using her name.
- Everyone Can See It: Her crush on Jonah. Everyone picks up on the tension in the first two seasons, and in season 3, her coworkers peg her dislike of Kelly to Jonah dating her. It is implied that they are correct.
- Hard Work Hardly Works: Played with; Amy has been working for Cloud 9 for ten years but is only a floor manager. This doesn't (technically) give her much authority, nor does she really come up very far within the structure of Cloud 9, but it's clear that everyone respects her, which is what counts.
- Only Sane Woman: At times, but occasionally is eccentric enough to fall into the same weirdness that her coworkers do. As the result of her divorce in season 3, she has steadily been slipping away from this trope.
- The Reliable One: Considered the most levelheaded and responsible of the main cast.
- Rags to Riches: A modern working example. She goes from a floor manager who barely makes enough to keep her family afloat to a well-paid store manager before receiving an extremely cushy job offer to work as a Director of Customer Experience at the parent company.
- Sitcom Character Archetypes: The Stick, as the one who tries to keep things on track and reacts with exasperation to the others' antics.
- Spicy Latina: She is usually an aversion, but she invokes this in "California, Part 1" by playing up her Honduran heritage (including putting on the accent, referencing la cultura, and acting more vivacious) during a job interview when she realizes all the other candidates are also Latina.
- Teen Pregnancy: Her marriage is the result of one.
- Will They or Won't They?: Amy with Jonah.
- As of the second season mid-season finale, Amy is, at the very least, questioning her marriage, and expresses jealousy at seeing Jonah with a potential love interest. In the second season finale, she and Jonah kiss as a tornado rips through Cloud 9.
- During Season 3 they slip back into this even as Jonah is in a relationship with Kelly. In Episode 13 Amy admits that she has a crush on Jonah. In the final episode after having broken up with Kelly, Jonah and Amy have sex.
- In the 4th Season premiere, it's revealed at the end of the episode that they began dating between seasons, during their suspension, but are hiding it from their incredibly nosy coworkers.
- But even still, people think its so obvious.
- Played by: Ben Feldman
One of Cloud 9s newest employees at the start of the series, Jonah is an overly politically correct business school dropout who immediately develops a rapport with Amy.
- Ambiguously Jewish: He looks Jewish and Dina even guesses that he is, but he never outright confirms or denies this and never mentions any family traditions, even during the holiday episodes. Finally confirmed outright in "Spring Cleaning", where he tells Glenn that some of "us" like snow, referring to Jewish people.
- Belligerent Sexual Tension: Many employees think he has this with Amy with how often they argue.
- Cool Loser: He's considerably dorky and other characters often make fun or taunt him for it, but he's not a mega loser. He's not shown having any trouble attracting women, and next to truly socially hapless people like Sandra and Jerry, he's quite cool.
- Digging Yourself Deeper: Jonah far too often when it comes to his trying to make a situation better using the wrong thing to say.
- Everyone Can See It: Jonah's crush on Amy is painfully obvious to the other employees, and during Cheyenne's wedding they purposefully have to downplay their closeness in front of their significant others.
- Hidden Depths: The reason why Jonah is working at Cloud 9 is because he burnt himself out at business school to the point of dehydration and ended up in the hospital. His working at Cloud 9 is his way of taking time for himself to slow down.
- Innocently Insensitive: Doesnt realize hes talking to the floor manager in the first episode and accidentally insults her within the first ten seconds of opening his mouth by implying hes too good to work at Cloud 9... This habit of his isnt uncommon throughout the rest of the show.
- Manic Pixie Dream Girl: Gender-Inverted Trope. Dina says Jonah wants to be this for everyone.
- Mistaken for Gay: Amy's husband Adam thought he was gay at first. Some customers overheard him trying to pressure Mateo into marrying him, when he was really just trying to help Mateo get a green card.
- Nice Guy: Jonah is nice to a fault and almost everything he says or does appears to be for the benefit of someone else, even if the situation never turns out the way he expects it to.
- No Good Deed Goes Unpunished: Jonah tries to help where he can which gets him more trouble than reward more often than not. One episode features Jonah trying to help the store pharmacist, only to have literally ALL the pharmacists jobs passed on to him for the day.
- Open Mouth, Insert Foot: Many times.
- Manages it within the first few minutes of the first episode by not realizing he's offended his floor manager, Amy, within the first few minutes of this job.
- He calls Amy sexy after having a few drinks. This hilariously results in more instances of this in the NEXT episode where he attempts to rectify his mistake by using the word sexy in increasingly inappropriate situations to justify casual use of the word.
- During the entirety of Emma's Quinceañera, he gets into worse and worse situations because of this.
- Pretty Boy: He's a pretty young man with white skin and black hair (almost of Raven Hair, Ivory Skin appeal). His appearance is often commented upon, so it gets Lampshaded on numerous occasions. Jonah gets likened to a male Tinker Bell, he's said to have geisha features, he's supposed to look like an elf or a baby of a panda and a Disney princess, and apparently he's a fancy little porcelain doll-man.
- Sitcom Character Archetypes: The Dork, as much of the humor surrounding Jonah is how uppity and awkward he is, and how his hobbies are inaccessible to the other characters. Also some shades of the Square, as he is often baffled at the goings-on.
- Sheltered Aristocrat: His very, very obviously sheltered background is prominent. Often Played for Laughs.
- Soapbox Sadie: A male example. Jonah is passionate about social justice and will often act in service of a cause, even if other characters make fun of him for it.
- Suspiciously Specific Denial: When Cheyenne informs him of what the others think of the blatant attraction between him and Amy, he launches a string of badly improvised denials for her to hear. He wasnt very convincing.
- Will They or Won't They?:
- Jonah with Amy. They kiss in the second season finale as a tornado rips through Cloud 9.
- And in the season 3 finale, they finally have sex in the photo room.
- In the season 4 premiere, they're revealed at the end of the episode to be dating, but are hiding it from everyone else.
- Vitriolic Best Buds: With Garrett. They're frequently ribbing each other and get on each other's nerves when they become roommates, but it's clear that they care about each other despite that.
- Played by: Lauren Ash
The oddly serious, drill-instructor like assistant manager.
- Abhorrent Admirer: Subverted. While Jonah is put off by her attentions, she also largely misread their interactions and backs off when she realizes he isn't interested.
- Big Beautiful Woman: A larger lady and considered very attractive by the rest of the characters.
- Brutal Honesty: Will say whatever she wants in the harshest way possible and doesn't care about the consequences.
- Crazy Cat Lady: Or Crazy Bird Lady, to be precise. Dina owns several birds, which is used to demonstrate her eccentricity and how out of touch she is with other people. She frequently leaves messages for them if she finds out she cant be home for some reason usually having to do with something weird happening at the store.
- Friends with Benefits: With Garrett in Season 2; while they enjoy sleeping together, they hesitate to ascribe romantic feelings to their relationship.
- Hidden Depths: Revealed to be vegan in a throwaway line by Garret.
- Jerk with a Heart of Gold: In later seasons. While she is consistently a harsh jerk, earlier the nice things she would do for other employees would come with payback or some other catch that negated the heartwarming. She genuinely begins looking out for the others and sees them as friends in season 3.
- Lawful Stupid: Occasionally skirts close to this whenever she treats the employee handbook like her bible.
- Ms. Fanservice: The go-to for this show. She frequently dresses in suggestive clothing and a lot of emphasis is placed on her generous bust.
- No Social Skills: Dina is absolutely incapable of reading a room, can't tell when people don't want her involved, and often just makes the situation worse because of her illogical courses of action.
- Not So Above It All: At first glance, shes just as serious about her job as Amy, but shes just about eccentric as most of the other employees, to even more astonishing effect when she gets too involved in whatever oddity is happening in the store.
- Number Two: In terms of the ranking ladder within the main characters, she should technically be this. She should also be supportive to Glenn since he's the general manager of the store. She's not.
- Pet the Dog:
- Consistently sticks up for Amy even as her Golden Globes party continues to go down the crapper.
- In a rare moment of compassion, she agrees to be Glenn's surrogate for his baby.
- Rules Lawyer: Dina is a stickler for the rules and will run roughshod over everyone, including Glenn, if it means enforcing Cloud 9 store policy. At one point she gives up a hookup she's clearly very interested in in favor of turning the guy into the police for fraud.
- Serious Business: Treats her job like it's the most serious thing on Earth.
- Sexy Whatever Outfit: Probably due to not seeing the point of owning multiple Halloween costumes, Dina wears the same sexy cop outfit in every Halloween Episode.
- Sitcom Character Archetypes: The Bully, as a stern boss who lords her authority over the others.
- Played by: Colton Dunn
A profoundly uninterested Cloud 9 employee in charge of the PA system that aims to make it through his work day doing as little as possible. Doesn't mean Garretts going to do that without poking fun at everyone along the way though. He uses a wheelchair.
- The Casanova: Quite good with women, and won't let his personality or hers deter him from a good hook-up.
- Deadpan Snarker: Garrett will often point out the ridiculousness of lines that come out other characters, to an almost comedically self-deprecating effect on the parts of the writers.
- Disabled Snarker: If his race isnt the source of a joke, its usually his disability, and he happily runs with it, especially if he knows talking about it will make people uncomfortable.
- Dismotivation: He is determined to only do the bare minimum.
- Friends with Benefits: With Dina in Season 2.
- The Gadfly: Consistently this towards other employees - he tricks Mateo and Cheyenne into competing for a couch that someone died on despite knowing that the couch in question actually must be destroyed per Cloud 9 policy.
- Inspirationally Disadvantaged:
- The second episode reveals that the company magazine tries to play this up with its cover and Garrett spends the whole episode avoiding the company photographer as a result.
- Played with in the "Black Friday" episode, in which he inspires the remaining workers to get through their shift, but not for any reason related to his disability - it's because he WILL do the bare minimum at work and won't do any less, even if he wants to.
- Lazy Bum: Prides himself on doing the bare minimum at work. Though he refuses to do any less than that.
- Only Sane Man: Occasionally comes off as this, especially when hes making announcements on the PA system
Garrett: Attention shoppers. Cloud 9 is not offering breast exams as part of our wellness fair. We have not hired someone to do that, and if we had, it would not be a teenage boy wearing a Twenty-One Pilots T-Shirt. Shop safely, folks.
- Really Gets Around: According to him, he has a healthy sex life and has a handful of work flirts going on at any given point at the same time.
- Sitcom Character Archetypes: The Wisecracker, who pretty much lives for amusement at the expense of his coworkers and won't hesitate to drop a sarcastic line about it.
- Twofer Token Minority: Garrett is black and uses a wheelchair. Played with in the second episode, in which Garrett is very aware that the stores magazine photographer is looking for him because he is disabled.
Mateo Fernando Aquino Liwanag
- Played by: Nico Santos
A snippy, sarcastic, gay employee who is hired on the same day as Jonah. Mateo is an ambitious young man who sees Cloud 9 as his means of getting somewhere.
- Ambiguously Brown: Invokes this to sell salsa to customers who are unaware he is Filipino instead of Latino.
- Ambition Is Evil: Unlike all the other Cloud 9 employees, Mateo thinks of Cloud 9 as a corporate structure to climb, and hes very eager to impress anyone higher up on the Cloud 9 corporate ladder in order to get somewhere. He grows out of this somewhat as the series progresses.
- Asian Airhead: Seems like an overachieving Asian nerd at first with his stickler for rules and penchant for ass-kissing, but he's also a dramatic, social-climbing backstabber who was somehow unaware of his immigration status.
- Bitch in Sheep's Clothing:
- In the first episode, Mateo explicitly says to Jonah that he considers Jonah competition and that hes hoping Jonah fails. Throughout the rest of the series, hes always the one to point out when Jonah does something wrong.
- Takes money that people charitably raise for him to treat his ear infection to buy a Gucci bag.
- Break the Haughty: He's a pretty abrasive person, but absolutely did not deserve to be detained by ICE.
- Camp Gay: Very swishy, very camp.
- Chronic Backstabbing Disorder: In the Season 2 finale, Mateo forms an alliance with the Asian/Pacific Islander characters to stage a walkout in the event that Glenn lays any of them off. Midway through the episode, we find out that not only did Mateo form alliances with other characters through various (and somewhat obscure) similarities, but that he had no intention of following through with his established alliances as long as he wasnt at risk.
- Drama Queen: Regarding his occasional disgust with the happenings at Cloud 9 or his relationship with Jeff.
- Hard Work Hardly Works: Mateo jumps at any opportunity to do work, but hes a subversion - Mateo does work incredibly hard, and is incredibly proud of it, but hard work does very little in a superstore where most its customers, its employees, and even its corporate structure doesnt truly appreciate the notion.
- Illegal Immigrant: An undocumented Filipino. Notable in that Mateo hadn't known he WAS illegal until the episode "Olympics" — he'd previously thought that Asians werent allowed to vote and that greencards could be bought at the same store as the one where they sell knockoff bags and bootleg Spider-Man DVDs.
- Overly Long Name: Mateo primly introduces himself by mostly Spanish-derived names in his introduction, although "Liwanag" is an indigenous Tagalog surname meaning "radiance."note
- The Perfectionist: To the point that, even during his time as an incarcerated non-employee who is just visiting, he burns himself out improving and tidying up the Cloud 9 store.
- Twofer Token Minority: Filipino and gay. Attempts to play with various versions of this trope in the second season finale, in which he forms work alliances with many different groups of coworkers even for the most obscure reasons.
Cheyenne Tyler Lee
- Played by: Nichole Bloom
An airheaded, quintessentially Gen Z teenage employee who works at the cashier. Cheyenne is pregnant at the beginning of the series and gives birth at the end of season 1 to a baby girl named "Harmonica".
- Acrofatic: Still capable of performing a dance routine while eight/nine months pregnant.
- Ambiguously Brown: Until Cheyennes Wedding, where her relatives are revealed to be Japanese.
- Asian Airhead: Half-Japanese, and not the brightest bulb in the box. Despite being a total ditz, though, she's kind-hearted and well-meaning.
- Buffy Speak: Occasionally falls into this, being the youngest employee and still in high school in Season 1.
- Character Tics: Cheyenne tends to laugh loudly and inappropriately when nervous or in an awkward situation. This devolves into full-on Laughing Mad when faced with the tornado.
- Future Loser: Amy, having once been in Cheyennes position as a pregnant teen, recognizes that Cheyenne is on the way to becoming, well, Amy herself in ten years. As such, Amy recognizes that her station in life is not ideal for herself or for her family, and often tries to encourage Cheyenne and Bo to think about their future life as parents.
- Laughing Mad: Spends the tornado cackling like a madwoman due to the stress.
- Ms. Fanservice: Spends Season 4's "Costume Contest" in a coconut bra, grass skirt, and not much else.
- Nice Girl: Probably the nicest employee at the store.
- Shameless Fanservice Girl: Enjoys the attention she gets when dressed as a hulu dancer.
- Sitcom Character Archetypes: The Goofball, as the youngest, sweetest, most airheaded member of the main cast.
- Teen Pregnancy: Pregnant at the start of the series, and still in high school.
- Took a Level in Cynic: A common side effect of growing pains, of course. Cheyenne starts out naive and too nice for her own good. In later seasons, she's surlier, snarkier, and more assertive.
- Played by: Mark McKinney
Cloud 9's religious, people-pleaser manager. What he lacks in full competence, he makes up for in optimism and whole-hearted support for his employees.
- Cannot Keep a Secret: Fails to keep the fact that Amy is going through marriage counseling a secret within the span of two episodes.
- Chronically Crashed Car: His car is constantly destroyed by something or other.
- Crisis of Faith: When the tornado tears into the store in the season 2 finale, he prays to every deity he can name to make it stop. He's rather flummoxed when Allah seems to make it stop.
- Crouching Moron, Hidden Badass: While he's easily taken advantage of by his employees, he has a few secret weapons that show he knows when to put his foot down. For instance, he has a binder filled with personal details about each store vendor. While Amy initially thinks that it's useless, it's revealed that he uses said binder to blackmail the store vendors and keep them in line.
- Extreme Doormat: Glenn, most especially within the corporate structure of Cloud 9. He occasionally tries to subvert this and reject the companys orders to fire Cheyenne and layoff some of his employees, only to revert back to this the moment he becomes uncomfortable.
- The Fundamentalist: Glenn is very religious and conservative in his way of thinking - he is uncomfortable (but not close-minded to) the mention of Mateo's homosexuality, doesnt like the thought of abortion and doesnt even know that the store sells the birth control pill until Dina makes him aware of it in Season 2. While he is all too eager to preach his Christian faith and view, he is also typically kinder and gentler than most examples of the trope.
- Gosh Dang It to Heck!: In spades.Glenn: It's a party, mother-fathers!
- The Mentor: He becomes this to Amy in season 4, when he steps down to store associate and she becomes store manager.
- Nice Guy: However boneheaded his methods, Glenn is a sweet, genial guy.
- Overprotective Dad: When Jonah expresses interest in one of his adult daughters, he delivers this little gem:Glenn: If you hurt her, I will kill you in real life until you're dead.
- Somebody Doesn't Love Raymond: Tends to overcompensate if someone doesn't approve of the store.
- Stepford Smiler: Glenn's happy facade starts cracking early, and finally breaks before season 1 is over. He comes back around to this state in Season 2.
- Throw the Dog a Bone: No one respects Glenn, but he occasionally gets a victory (mostly out of pity).
- Dina lets Glenn speak about God and religion in eulogizing a late customer (store policy prevents overt displays and mentions of religion). No one pays attention, but he's too happy to notice.
- A gay couple decides to not be offended and join Glenn's impromptu dance party (he was trying to show that he accepted them) after one half points out that Glenn is essentially the other half's father from "two years ago".
- Used for major Heartwarming fuel in the finale when after being fired by the Union Buster for trying to sneak Cheyenne maternity leave, Amy is able to effortlessly unify the entire staff into a strike on his behalf within minutes. The same staff who had to have a five-different-themed barbecue due to stubborn disagreement; showing that even if they might not take Glenn seriously, his employees do appreciate his caring and passionate nature.
- In the second episode Garrett, who resents the Inspirationally Disadvantaged nature of the store magazine, leverages his tokenism to get the photographer to put Glenn in the photo with him after Glenn was rudely denied a chance. Though it is undercut by the magazine covering Glenn's face with a graphic, he is still overjoyed.
- Vocal Dissonance: Most fans used to Glenn's high-pitched, Muppet-like voice are surprised when they hear Mark McKinney speak in real life.
A soft-spoken Cloud 9 employee that is put down more often than not by Dina.
- Beware the Nice Ones: After having suffered half a season of slander and emotional abuse from Carol, Sandra opts to turn away from a chance to save Carol during a sudden tornado that hits Cloud 9.
- Birds of a Feather: Her boyfriend Jerry is similarly softspoken and heavyset.
- She usually appears for the other employees to put her down or ignore her.
- The Dog Bites Back:
- Sandra to Carol, who belittles Sandra for her interest in Jerry, who at that point in the series is Carols boyfriend, if only because Sandra had been pretending she was in a relationship in order to garner popularity with her coworkers.
- In season 4, she ends up getting back at Carol AND Dina for their treatment of her. After she was forced to break up with Jerry due to losing a coin toss against Carol, they end up going behind her back in "Blizzard" and continue their relationship. During "Easter", Jerry shows up disguised in a bunny costume to see Sandra and drives Dina crazy by making her think that she's hallucinating. Sandra pretends to not see him and tells Dina that she's probably going through a Sanity Slippage because she lost her birds in "Valentine's Day".
- Extreme Doormat: Most especially by Dina, who tells her to shut up often.Sandra: My mailman uses my bathroom every day. He used to knock, but then he made me make him a key.
- Hidden Depths: A trained midwife who has eidetic memory.
- Mistaken Nationality: Mateo and the other Asians at Cloud Nine think she's one of them. She has to clear up that she isn't of Asian ethnicity, but Hawaiian. Justified Trope; beyond the obvious physical similarities, Polynesians like Hawaiians share considerable genetic makeup with Southeast Asians like Filipinos as a whole, having common origins.
- Murder the Hypotenuse: Very narrowly averted in that the hypotenuse doesnt die by any active attempt by Sandra, but the attempt to perform a version of this is there when Sandra chooses not to save Carol during the tornado that hits Cloud 9 in the Season 2 finale.
- Pet the Dog: To her credit, before leaving Carol to her fate, she actually DID shepherd a few employees and customers to safety from the incoming tornado.
- Photographic Memory: Sandra states she has this in Olympics, and demonstrates so by reminding Dina of the last time she called Sandra pathetic for having photographic memory.
- Phrase Catcher: Constantly on the receiving end of "Shut up, Sandra!".
- Promotion to Opening Titles: Kaliko Kauahi was promoted to series regular starting in season 5.
- Sitcom Archnemesis: To Carol, who is constantly sniping with her because of Sandra's mutual attraction to Carol's boyfriend Jerry.
Other Cloud 9 Store 1217 Employees
An entirely silent Cloud 9 employee who is somehow amazing at everything he does.
- Determinator: In the Season 2 finale, Brett is determined to get all the carts where they're supposed to, despite a tornado warning (that he may not have been aware of).
- Dropped a Bridge on Him: Died during the Season 2 finale in the tornado. Or not; as he turns up alive.
- Hidden Depths:
- He's apparently got a pocketknife in the back of his pants at all times. Why? We don't know.
- In "Blizzard," he completes about 20 jigsaw puzzles in the warehouse, apparently just for enjoyment.
- Informed Ability: The entirety of his character centers around this idea. Brett is apparently one of the best workers in the store. The audience never sees this, but the characters apparently have.
- Off Screen Moment Of Awesome:
- The rest of the characters always discuss and act jealous of Brett's apparent success within the store. In one episode, Brett somehow manages to sell an entire shelf of merchandise. And the shelf. Just by standing there.
- Also somehow managed to outdrive a tornado that, when last seen on screen, was heading straight toward him.
- Oh, Crap!: When he sees a tornado headed straight in his direction. His face says it all, but this time he actually speaks it.
- Running Gag: We don't see Brett do much, if anything. But the characters all say he's amazing without doubting it.
- The Voiceless: Until the Season 2 finale - in which he sees a tornado quickly coming towards the Cloud 9 Store and very softly says a censored expletive.
A sales associate, later warehouse manager with a criminal history. Nobody seems particularly fond of him.
- Abhorrent Admirer:
- Downplayed, but he'll occasionally come on to Amy or act like the two of them are a long time coming, even though Amy repeatedly turns him down.
- Subverted for laughs in season 5, when Amy tells him why she can't hire him as her new assistant. In exchange for not telling the highers-up, Marcus puts his hands on her desk, leans forward, and tells Amy in a low voice that she probably knows what he he wants. It's her desk.
- The Ace: Inverted when it comes to customer service; he's the best in the store at being the worst to deal with. When the staff is trying to bring down sales, he's assigned to just float around the store so customers feel like he's everywhere. Surprisingly enough, played straight when it comes to his warehouse job; he's great at working with the other warehouse workers, the truck drivers, and pretty much everyone else he has to deal with in the job apart from the floor staff. And when Amy is holding try-outs for an assistant job in season 5, he's far and away the best candidate, beating out even Mateo.
- Ascended Extra: He started off as a character who would pop up once every couple of episodes, but gradually began appearing once in every episode along with Justine.
- Basement-Dweller: He keeps bringing up how he lives in his mom's basement.
- Characterization Marches On: Initially, he was just the office asshat who represented the worst of stereotypical male entitlement. He becomes more personable later on and more of a dimwitted but well-meaning goof than an actively malicious person.
- The Ditz: He's not too bright. Along with the below example of him slicing his thumb off, he thinks root beer cures everything, and thought soaking his infected leg in his apartment complex's hot tub every night would heal it. It did not.
- Fingore: Slices his thumb off using the deli meat slicer early in season 2. He gets it reattached in time, thankfully and was made warehouse manager by corporate in exchange for him promising not to sue.
- A Fool and His New Money Are Soon Parted: Season 4 he reveals that Glenn made an error with his wage and he was being paid $860 per hour instead of $8.60 during 2018. But by the end of the season, it's revealed that he's been living in a hidden utility closet at the store for seven months because he's homeless.
- The Friend Nobody Likes: 'Friend' in this case is used as loosely as possible. Contrary to his opinion that he, Amy, Jonah and Garrett are in some sort of tight friend group, Marcus is a lot less popular than he thinks he is.
- Hidden Depths: When Amy holds a fake round of interviews for the position of her new assistant, Marcus turns out to be surprisingly promising, revealing that he's had experience in that field and knows a lot of the potential connections due to his position as warehouse manager.
- I Just Want to Have Friends: And he seemingly isn't aware when others don't want to be his friend, as demonstrated with Mateo and Jonah. In Mateo's case, however, it turns into a solid Odd Friendship.
- Intergenerational Friendship: He's close with Mateo's aunt Irma.
- Running Gag: Whenever something exciting happens he always attempts to get a chant going, and nobody joins in.
- Surprisingly Good Foreign Language: He can speak Tagalog, which he picked up from Mateo's Tita Irma when he began living with her following Mateo's detainment. His pronunciation isn't as good as the actually-Filipino Mateo's, but his fluency is enough to keep up with Mateo in a fast-paced argument.
The resident pharmacist.
- Chuck Cunningham Syndrome: Vanishes abruptly partway through season 3, with no explanation in or out of universe for his absence.
- Small Name, Big Ego: Seems to think he's much more important and well-liked than he actually is.
- Super Doc: Subverted. He comes in seemingly ready to deliver Cheyenne's baby, asks her if she's taken any drugs that might affect the birth...and then walks away saying his job is done, since as a pharmacist, he wasn't trained in childbirth. In another episode he's shown to not know how to do first aid either.
An old woman in her 80's, Myrtle is the store's longest-serving employee.
- The Bus Came Back: After being fired in season 3, she becomes Amy's assistant when the latter becomes the store manager in season 4.
- The Character Died With Her: An episode in season 5 is dedicated to her death, following the actress's death in 2019.
- Put on a Bus: She is fired from the store in season 3, and later makes minor appearances as a can collector (in person) a hologram (digitally), and eventually, as Amy's assistant (also in person).
- Racist Grandma: Downplayed. She'll occasionally spout prejudiced or otherwise old-fashioned comments (such as her line about Orientals), and gets away with it because of her age.
- Rambling Old Man Monologue: Will occasionally launch into long stories tangentially related to the topic at hand.
- Scatterbrained Senior: Because of how old she is, her screws aren't always fastened correctly.
Another sales associate, who's scheming and a little unstable.
- Ascended Extra: Initially just a one-off employee who later gets more screentime and plotlines in later seasons.
- Never My Fault: After corporate allows her to return to work following therapy, she still refuses to acknowledge that all of what happened with Sandra was her doing, and tries to push it onto Sandra.
- Psycho Ex-Girlfriend: Jerry chooses Sandra over Carol because she's domineering and controlling. Carol is never quite the same after this, and plots to kill Sandra, then ruin her wedding.
- Sitcom Archnemesis: Her petty rivalry with Sandra starts out as garnish for the many floor employee-related subplots, but quickly turns nasty, especially after the whole Love Triangle with Jerry.
- Wedding Smashers: Plots to ruin Sandra's wedding by killing her cat; Dina foils this.
A sales associate who thinks she's a lot cooler than she actually is.
- Ascended Extra: Like Marcus, formerly a one-off employee who gets a lot more comedic scenes later on.
- Girlfriend in Canada:
- When the store needs a bunch of people to come in to throw off an ICE raid, Justine claims that all of her friends are models in Manhattan so they can't make it.
- In season 5, her new 'boyfriend' is a Ghanaian man who takes her money, but who never even calls her.
- Hard-Drinking Party Girl: She often attempts to invoke this trope by acting like a loose party girl with lots of cool and popular friends, but it's transparently obvious that she's anything but.
- Speaking Like Totally Teen: Justine uses modern youth slang like 'yas' and 'slay', but it always comes out as rather lame since she's a working adult speaking to working adults.
Salvatore "Creepy Sal" Kazlauskas
A sales associate who everyone considers very creepy.
- All Men Are Perverts: He's definitely a pervert.
- And There Was Much Rejoicing: No one who knew him is saddened when they find out he's dead.
- Bad People Abuse Animals: Maybe. His locker had a dead turtle in it, but given that it was found over a year after he vanished, it could have still been alive when he had it, or a corpse before he put it in there.
- Karmic Death: He dies when he gets trapped in the wall trying to drill a peephole into the women's restroom.
- Pædo Hunt: His interest in a picture of Glenn's kids is unsettling, though it's unclear whether it's for sex crime reasons or serial killer reasons. Though it's very clear he enjoys watching Cheyenne's false labor more than anyone should, especially because she was 17 at the time.
A part-time hire who joins Cloud Nine in season 3.
- Back for the Finale: She leaves at the start of season 4, but returns at the end of the season to help run interference with ICE and protect Mateo.
- Nice Girl: She's very sweet and friendly.
- Precision F-Strike: Gets one in her final episode "Toxic Work Environment."Kelly: I gotta get the f**k out of here.
- Put on a Bus: She transfers stores, although to a branch not particularly far away. This allows her to return for occasional guest spots.
- The Scrappy: In-Universe. No matter how hard she tries, the other employees don't really like her. It's the reason she decides to transfer stores. She is at one point compared to Scrappy-Doo himself, as a late addition that everyone disliked (although Jonah meant it as a compliment).
- Temporary Love Interest: Gets into a serious relationship with Jonah shortly after she's introduced, and leaves the store a couple of episodes after Jonah and Amy get together.
A robot added to the store in season 5.
- Cargo Ship: One of the interstitials has it run into a police bomb robot while romantic music plays over the store speakers.
- Flat Character: Comes with being a voiceless robot; it's mostly defined by the actual staff's opinion of it.
- Job-Stealing Robot: Its whole purpose.
- Made of Iron: It survives being thrown off a roof with nary a scratch and immediately goes back to work.
- One Steve Limit: Averted for comedy, the fact that it's a robot with Glenn's name does nothing to assuage fears that Cloud 9 is trying to replace its staff with machines.
Cloud 9 district manager, brought in to evaluate the store.
- The Atoner: Starts showing signs of this in the second half of season 4, as his new job allows him to hear critical information from corporate that he can later pass on to Amy when she becomes store manager.
- The Cassandra: In the season 4 finale, he is the first to hear that homeland security is being sent to the store. He immediately excuses himself and tries to call Mateo directly multiple times, but is sent to voicemail. It's only when Amy picks up his call that he's finally able to tell someone that Mateo needs to run.
- The Friend Nobody Likes: The cast is initially friendly towards him until he sells out to corporate while they were petitioning to get Myrtle's job back. Mateo breaks up with him and he becomes a person who tries too hard to fit in.
- Opposites Attract: Jeff is buttoned-up, professional and composed. His brief boyfriend, Mateo, is swishy, conniving and a wee bit backstabby.
- Poke the Poodle: After learning that Amy set Mateo up with her brother, Jeff's idea of revenge is to...fart in her office.
- Secret Keeper: He knows that Mateo is undocumented and initially quit his job as district manager to avoid getting him caught.
- Straight Gay: Mateo can apparently tell that he's gay because of his "gaydar", but nobody else even remotely guessed that Jeff was gay until Mateo tells them they're in a relationship.
The District Manager in season 5, after Laurie gets fired.
- Contrasting Replacement Character: Unlike her predecessor Laurie, she's friendly and has Amy's best interests in mind.
- Foil: Like Amy, she's a driven and hardworking Latina who acknowledges that there are not so many opportunities for women like them. But while Maya sees corporate advancement to be a perfectly fine career path, Amy is more reluctant, since it feels like she is betraying the store's unionization efforts.
Amys husband, a failed entrepreneur who makes grilling videos.
- All Take and No Give: He basically always puts Amy in a tight spot where shes forced to take jobs she doesnt want by making ludicrous decisions on the spot, but doesnt ever consider what itd be like if Amy did the same.
- Deadbeat Dad: While hes not neglectful of his daughter Emma, he also doesnt have a stable job and his business ideas dont really go anywhere.
- Parents as People: Adam is implied to be a good dad to his daughter Emma, but he's clearly not as great a husband to his wife Amy. We're given the impression he doesn't have a stable job, and he pursues business ventures that get nowhere. Amy more than once is exasperated with his lack of responsibility when it comes to money or being as financially supportive to the family.
Amy and Adams daughter, whose birth led to Amys needing to work at Cloud 9 in order to support her family.
- Deadpan Snarker: It comes from having a mother like Amy. This is what clues Jonah in to her being Amys daughter.
- First Period Panic: Emma gets her first period while Jonah is watching her in "Shoplifter". He's more or less just a stranger to her: just a guy her mom works with, and he has no idea what to do in the situation. This also inadvertently results in Dina discovering her presence in the store at some point, which is not allowed within Cloud 9s policies.
- Like Father, Like Son: She acts very similar to Amy, such as crossing her arms, being very sarcastic, and immediately denoting Jonah as incompetent.
- Nice Guy: He's very kind and considerate. When Mateo's ankle monitor goes off at Sandra's wedding, Eric doesn't abandon him but instead buys a long extension cord so Mateo can charge it on the dance floor.
- Straight Gay: Not as swishy as Mateo but still into men, although the implication is that he's a bit of a softspoken homebody.
Other Family Members
Bilbo "Bo" Derek Thompson
Cheyennes boyfriend, later husband, and father of her child.
- Aw, Look! They Really Do Love Each Other: Despite his glaring flaws, he seems to genuinely love Cheyenne and wants to raise their kid together. The real problem is that he has no clue how to go about it.
- Berserk Button: Being a "sellout" in any way - he's an aspiring rapper that hates the thought of his music being catchy.
- Pretty Fly for a White Guy: Bo is a wannabe rapper.
- Radio Friendliness: Frequently tries to overload his songs with political messages, and Cheyenne asks him to tone it down.
- The Slacker: It's clear that Bo isn't particularly hardworking or motivated, and initially doesn't seem aware that he would have to contribute to raising Harmonica beyond occasional babysitting duties.
- Staged Pedestrian Accident: The $5,000 he got for being hit by a car was (probably) genuine, but when faced with the cost of childcare, he mentions that he'll need to be hit by so many cars.
- Birds of a Feather: Like Glenn, she's a bit of a fragile wimp.
- The Ghost: In the first two seasons, she's oft-mentioned but never appears. She finally does so in "Golden Globes Party".
- Law of Inverse Fertility: After she and Glenn decide to have a biological child, they find out that Jerusha's uterus is "shaped like a corkscrew" so she can't conceive.
- Textile Work Is Feminine: Fits a certain stereotype of a sensitive, cardigan-wearing wife who does needlepoint in her spare time. However, nobody considers her work very good. She later admits that she took it up at least partly because it was a classically feminine hobby.