Tech Support: Have you tried rebooting it?
Customer: Umm... I can't do that because it doesn't boot in the first place.
Tech Support: Sir, if you want me to help you, we're going to have to do this my way.
See also Cut the Juice, the slightly more direct approach.
- A series of Dilbert strips had Dogbert working in tech support, and had several jokes based on the concept. In one strip, he advises the customer not just to restart the computer, but restart everything. "Cancel your garbage service, renounce your citizenship, and yank out your phone." Another went like this:
Customer: Hello, I...
Dogbert: Shut up and reboot.
Customer: Hey, it work...
Dogbert: Shut up and hang up.
Dogbert: [thinks]: My average call time is improving.
- In Jurassic Park after the computer system locks out the operators, it is suggested they try restarting it entirely. It's worth noting in that film it actually works, but it inadvertently trips the breaker switches, meaning that they had to flip the switches back on before the restart could proceed. And those switches are in a bunker on the other side of the complex. Outside. Where the dinosaurs are now running loose.
- In Mission to Mars, when the onboard computers on the ship malfunction after a meteor strike, the solution used is to power cycle them, forcing a hard boot. On systems that were too expensive to ever test such a thing on.
- In Iron Man 2, Rhodes finally has his hijacked suit freed when Black Widow reboots it.
- At the beginning of Skyscraper, Will tells his wife to do it to her phone. Becomes a Brick Joke when she does it at the end of the movie to successfully bring on the fire extinguishing systems of the Pearl.
- In Wraith Squadron, Kell's instructions to fix Donos's R2 unit, Shiner, basically consist of inserting a Restraining Bolt into Shiner and using it merely as a switch, to turn him off and back on. This broke the programming loop Shiner was stuck in due to an ion-and-EMP mine that everyone had run into earlier.
- Babylon 5: This is the last step in resetting the command codes, which was needed after the station seceded from the Earth Alliance. Unexpectedly, this caused a minor problem in the form of the activation of a long-forgotten, and completely obnoxious, personality programnote , which they had to spend the rest of the episode disabling. Special mention goes to Garibaldi getting so fed up with it he shoots the speaker in the elevator.
- The IT Crowd:
- The Establishing Character Moment for both Roy and Moss shows each of them giving callers this advice in their own idiosyncratic style:
Roy: Hello, IT. Have you tried turning it off and on again?... OK, well, the button on the side. Is it glowing?... Yeah, you need to turn it on.... Err, the button turns it on.... Yeah, you do know how a button works, don't you? No, not on clothes.
Moss: [phone rings] Hello, IT. ... Yuhuh. Have you tried forcing an unexpected reboot?
Roy: No, there you go, I just heard it come on!... No, that's the music you hear when it comes on.... No, that's the music you hear when... I'm sorry, are you from the past?
Moss: You see, the drive hooks a function by patching the system core table so it's not safe to unload it unless another thread is about to jump in there and do its stuff. And you don't want to end up in the middle of invalid memory! [laughs] ...Hello?
- A later episode has the team rigging a tape recorder to the phones where all callers are simply told to turn it off and then on again regardless of what the problem is.
- It becomes a Running Gag for the show and a Catch-Phrase for Roy. One episode has Roy lampshade how it's become a catchphrase and he makes a bet with Jen not to say it the rest of the day.
Roy: Hello, IT have you tried, you know what I'm sick of saying that WHAT DO YOU WANT!?
Roy: Hello, IT, have you tried turning it off and on again? Well have you tried sticking it up your arse!?
Roy: Have you finished that step? Well that step is very important, there's no way you can do the next step if you don't complete that step. So. Now. TURN IT BACK ON AGAIN! [slams phone down]
Roy: It's like a bloody catchphrase, if I didn't have you and Moss to talk to it would be the only thing I say.
- The Establishing Character Moment for both Roy and Moss shows each of them giving callers this advice in their own idiosyncratic style:
- The Big Bang Theory:
- Howard has a prototype robotic arm grabbing him by the... let's just say it's somewhere personal, and is sent to the hospital. The nurse asks if they tried turning the computer controlling the arm off and then on again, and while Howard loudly objects to the idea, the nurse does just that and the arm lets go. However, Howard's main objection was that he could not be sure if the rebooted robot arm would release its grip first or if it would instead move while still holding on to the sensitive body part which could do serious injury to Howard.
- Another episode makes reference to this. Sheldon's been working literally all night on a physics problem, and he's continuing to do so while at lunch with the guys. Howard jokingly asks Leonard if he's tried rebooting him (since he's stuck), to which Leonard laughs and replies, "No, I think it's a firmware problem."
- Star Trek:
- Hilariously, a simple system restore was the solution to a ship-threatening alien program in the Star Trek: The Next Generation episode "Contagion". In the future, we apparently won't remember the purpose of protected backup archives. It took Data doing the same thing as a natural function of his programming (his creator Soong was Crazy-Prepared like that) to remind Geordi.
- Star Trek: Enterprise:
- Ridiculously, this was the solution to a ship-threatening problem. When Klingons sabotage the computer running the warp core, Trip restarts it to restore the computer to default settings. The ridiculous part is that the ship was stuck in MAXIMUM WARP at the time, and they were restarting the ENGINE. (The Enterprise's sister ship, Columbia, expanded its warp field to carry Enterprise during the restart.)
- Also finally revealed was just how it was possible for Soong, the creator of Data from Star Trek: The Next Generation, to be so Crazy-Prepared: his family had spent at least two centuries planning the androids, and at least some of them were really paranoid.
- Likewise, in one episode of Stargate Atlantis, they deal with a Wraith virus with a system reformat and reboot. Multiple times. The virus is very persistent (and sneaky) and keeps hiding in computers not directly connected to the main system but still uplinked by wireless.
- In Stargate SG-1, In the Episode "Solitudes", Carter reboots the Beta Gate's DHD to try and get a connection, which fails to her dismay. However, this causes a seismic vibration, which ultimately leads to her and Jack O'Neill being rescued by the SGC.
- Subverted in a skit in French and Saunders involving Jennifer's laptop freezing and Dawn repeatedly trying to fix it by suggesting that they "close it and open it again". After twenty minutes of trying everything, including a reboot, they simply close and open the lid and sure enough, it works again.
- The very first episode of Leverage has the crew sabotage a receptionist's computer and send in Elliot disguised as an IT tech. He asks the receptionist if she tried rebooting and Hardison (listening over the radio) proudly tells the others that he taught Elliot to do that.
- In one episode of Supernatural, Sam is brainwashed into being a tech support worker (long story). His job consists of him saying this over and over again.
- In one episode of Robocop The Series, this was done as part of a series of emergency repairs on the title character. This was not done casually, as shutting down his robotic parts had the potential to damage his organic parts, thus hypothetically killing Alex Murphy to repair RoboCop.
- Gibbs from NCIS thinks that every computer problem can be solved this way, despite what everyone else tries to tell him.
- As with the movie, the Jurassic Park pinball has the "System Boot" mode, which requires the player to shoot Hammond's Bunker, Control Room, and the Power Shed to reboot the park's computer systems.
- The Programmer from Citizens of Earth can reboot his own body. True enough to this trope, doing so will fix absolutely everything with him, giving him full restoration of HP and energy, removal of all debuffs, and even ressurecting him if he died between starting the reboot and completing it. The disadvantage of this skill is that Programmer becomes useless for the two turns it takes to reboot, and most battles (even boss battles) are rather short.
- Slipped in for laughs in Black Mesa, by a scientist who suggests to a guard whose computer has hit a blue-screen, "Try hitting Control-Alt-Delete".note This in particular is aimed at the original Half-Life where said guard is using a computer like he's typing, but its monitor has bluescreened.
- The Blues in Red vs. Blue have apparently used this technique a few times.
Church: Never mind. Just go back down there, and see if you can reboot Sheila.
Doc: Reboot her?
Tucker: Yeah dude, that's how you fix broken stuff. You turn her off, and then you turn her back on again. She'll be fine.
Doc: I don't think that'll work.
Church: Uh, pardon me, it works great. We already rebooted the toaster, we rebooted the teleporter...
Tucker: Yeah, I still don't know if that thing has all the bugs worked out.
Church: We even rebooted Caboose's armour once. Although, that took a lot longer to come back online than we thought it would.
Caboose: It was dark and I got to hold my breath. I'm pretty sure there was no side-effects.
- Reverse Jurassic Park:
Mr. Robustus: Oh well, this will be an easy fix. All I have to do is press the reset button!
Mr. Cabazai: Wait! What are you doing?!? [power goes out] You do realize you just shut off the bloody juice to the human pen, right?
Mr. Robustus: Hmm... I did not know that.
- This xkcd comic shows what happens if you take this too far. There are problems that can't be solved by rebooting.
- The Non-Adventures of Wonderella: As it turns out, there's a difference between rebooting, and really rebooting.
- Done in a strip of League of Super Redundant Heroes in order to bring a robotic soldier under control.
- Saturday Morning Breakfast Cereal
"The condom broke.""Try taking it off and putting it back on again."
"Suddenly I'm not thinking of all my normal anxieties.""People are simpler machines than we realize."
- In one strip, this is applied to a human being by turning him on (by showing him a video of a naked woman dancing), turning him off (a video of his grandfather masticating a piece of chewing tobacco), then turning him on again.
- A chimpanzee learns to do a rudimentary form of tech support: "He pointed to the symbol for 'off switch', then the symbol for 'on switch', and then just shrugged for ten minutes."
- Ben 10:
- Ben 10: Ultimate Alien: In the episode "Fused", Ben gets stuck as an Ampfibian and Kevin uses a machine to reboot the Ultimatrix.
- In Omniverse, Blukic and Driba (Genius Ditz, Those Two Guys) were where they weren't supposed to be when trouble started, one says that they should stay put and catch a ride back with Ben and Rook. The other strikes that idea down immediately; they'd be in some kind of trouble if they were found out, and he was not going back to tech support, telling people to turn their computers off and then on again.
- In Peppa Pig, this is Daddy Pig's go-to way of fixing almost anything run by a computer including Mr. Dog's car wash.
- ReBoot used this as a Deus ex Machina. The User restarting his computer restores Mainframe after a system crash.
- South Park: When the internet stops and plunges the world into chaos, Kyle travels to the center of the internet, where he finds that it's a giant router. He simply unplugs it and plugs it back in, and the internet is up and running again.
- Referenced in The Simpsons when they ran a Futurama Crossover. Bender gets sent back in time to the Simpson's time where the memory circuit containing his primary missing stops working. Professor Frink restores his memory with a "delicate procedure we call 'unplug and replug'" doing just that with the HDD in Bender's head.
- Apollo 12 came very close to an abort when it was hit twice by lightning during launch, which resulted in the partial failure of the Command Module's computer, giving both all three astronauts aboard and Mission Control blank screens. Flight Controller John Aaron remembered the pattern of system failure from a previous test and gave instruction on switching "SCE to Aux" which rebooted the telemetry data off of a backup power supply. The command was so obscure that the neither flight director, CAPCOM nor Mission Commander Pete Conrad even knew what it meant. Luckily Lunar Module Pilot Alan Bean remembered it from a simulated test nearly a year prior. Apollo 12 carried out the mission successfully, and John Aaron was given the highest unofficial award NASA has: being called a "steely-eyed missile man". The incident also proved the value of giving each stage of the Saturn V its own internal control computer. While the Command Module's nav system had no idea where the ship was (having been scrambled, but not damaged, by the surges of the strikes), the individual stage computers did their own jobs without difficulty and put the ship in orbit, where the crew was able to easily reset the nav system and proceed on schedule.
- Being a very common real-life form of troubleshooting, this naturally became a part of the lexicon for early programmers. It was considered foolish to power-cycle something if you didn't know what was going on, but it was also absolutely essential at times when you did know what was going on. Observe.
- Some treatments for mental problems such as depression — particularly electroconvulsive therapy and ketamine — have been said to work something like rebooting the brain.