Angel has a difficult time adjusting to the new situation at Angel Investigations where he is bossed around by Wesley, Cordelia, and Gunn. He is having trouble earning back his friends' trust and atoning for his earlier behavior. Cordelia makes it clear that she is still very angry and they are not friends anymore. Then she gets a vision that sends the men out to help some people being attacked, while Cordelia follows Angel's advice to take the rest of the night off. As she's leaving, an old friend from Sunnydale, Harmony, shows up at Angel Investigations.
The girls talk about their lives and how they've both changed, Harmony failing to mention that she's now a vampire. Harmony tells of her recent breakup, and Cordelia invites her to stay at her place while she's in town. Angel, Wesley and Gunn find the car from Cordelia's vision, and they go to the rescue of a woman they hear screaming. The woman is saved and the three fight what turns out to be a vampire attacking her. Wesley notices that the green robe the vampire had been wearing has a strange symbol upon it and resolves to research it further. Upset that Cordy doesn't consider them friends, Angel talks to Wesley about Cordelia. He wants to buy her things, but Wesley says Angel cannot buy forgiveness or friendship.
Cordelia and Harmony have a great time chatting over glasses of wine. Harmony is hungry and tempted by her friend's neck. Later that night, Harmony goes to Cordelia's room while she's sleeping with the aim of feeding off her, but Cordelia's resident ghost, Dennis, wakes Cordelia, and an embarrassed Harmony apologizes in such a way that Cordelia interprets Harmony's desires as sexual lust, not blood lust. Cordelia calls Willow to discuss Harmony's midnight bedroom intrusion, which Willow, knowing Harmony is a vampire, understands to be predatory, but which Cordelia believes to be amorous. The two have a confused conversation until Willow sets things straight: Harmony is not a lesbian but a vampire, and cannot be trusted. Cordelia embarrasses herself further by voicing a mild slur before she learns that Willow is now a lesbian. Willow urges Cordelia to get to safety before they talk further, when Harmony suddenly turns up.
Willow calls the hotel and informs Angel about Harmony. He and Wesley rush to Cordelia's rescue, bursting into her apartment with stake and crossbow ready, only to find that the ladies are gossiping together and painting each other's toenails. The men still want to stake Harmony, but Cordelia is offended by the idea, and explains that she is there to help her undead friend. Cordelia brings Harmony to the Hyperion, where she researches the symbol found on the robe. Angel, still attempting to get on Cordelia's good side, agrees that Cordy should be allowed to spend time with her friend, but Harmony greatly annoys everybody else, breaking the computer, defacing one of Wesley's ancient books, loudly chewing gum, and inspiring thirst for human blood in Angel, while ridiculing the pig's blood that he drinks. Meanwhile, Wesley, and Angel try to find other clues from Cordelia's vision, including a large bird figure she saw.
Gunn returns, having found that a large number of humans have recently vanished off the streets, and the gang concludes that, since there are no bodies, the humans are being taken not for food, but to add to an army of vampires.
Inside a large theater, a vampire speaks to a crowd of robed vampires about his plana self-actualizing pyramid scheme in which vampires each turn two humans into vampires, and also bring one human to the group's "blood bank", which is a large cage on stage filled with people. He has published a book that tells of his plan, called Selective Slaughter: Turning a Blood Bath into a Blood Bank.
Back at the Hyperion, Cordelia finds that the symbol on the robe is similar to that for a pyramid scheme started by a (human) motivational speaker named Doug Sanders, and it's assumed that he's now become a vampire and is continuing the scheme. Harmony accidentally spills her cup of blood onto the keyboard prompting Wesley to demand that she leave immediately. Cordelia takes her confused friend to Caritas for advice on what path the vampire should take. After Harmony sings "The Way We Were" off key on stage, the Host says that Harmony is struggling to find herself and it is Cordelia who will guide her to her destiny.
The guys find Cordelia at the bar and request her help in locating the specific building where the vampire group is meeting. Harmony tags along, convinced that her mission is the same as Cordelia's—to be good and help people. They arrive at the theater Cordelia saw in her vision. Before heading in, Angel, having been agreeing with everything Cordelia has said up to this point in the hopes of winning back her friendship, decides enough is enough and tells Cordelia that Harmony is a danger and will turn on her. Cordelia is skeptical, saying that Harmony is her friend, and she reminds Angel that he betrayed her as well even with his soul, so she doesn't see much difference between the two of them. Angel tries to explain the difference, but Cordelia interrupts and points out that in addition to the betrayal and abandonment, he gave away her clothes, which has made her very upset.
They ask Harmony to do some spying for them, since they are all too noticeable. While she goes inside, everyone else waits at the back of the building for her to let them in. Harmony sits and listens to Doug's pitch and surveys the area. She meets the group outside and tells them the situation and that there is a cage filled with people, and they all rush in to rescue them. When they get inside, they find Harmony to be loudly gregarious, revealing their presence, and the room is deserted... until the whole group of vampires surrounds them and attacksHarmony has betrayed them. She thanks Cordelia for guiding her to her destiny, and conveys her happiness at finally belonging (to Doug's group), as Doug approaches and offers to promote Harmony to a blue robe.
A fight ensues. Cordelia fights with Harmony while Angel, Wesley, and Gunn take on the members of the vampire cult (most of whom have run away). Doug has his head chopped off by Angel. Gunn and Wesley rescue the prisoners. Cordelia pulls two crossbows on Harmony but instead of killing her, she lets her leave, telling her to get out of town. Harmony immediately departs, and when Angel approaches, Cordelia, obviously expecting an "I told you so" routine, warns him to keep quiet.
Back at the hotel, Wesley talks to Angel about his difficulties with Cordelia, but things take a sudden turn for the better as Cordelia finds a complete new wardrobe on her desk, courtesy of Angel. She hugs him and praises his taste in clothes. Though Angel is happy, Wesley is clearly disappointed.
- Apology Gift: Angel buys Cordelia lots of clothes to apologize for firing and alienating the team (and for donating her previous clothes to charity).
- Arson, Murder, and JaywalkingCordy: And you know, you didn't just betray me, Angel. You didn't just hurt me. You gave away my clothes.
Angel: To the needy.
Cordy: I am the needy!
- An Axe to Grind: Doug Sanders attacks Angel with a fire axe. Angel decapitates him with it.
- Bait-and-Switch Comment: Doug Sander's Rousing Speech to an apparent vampire army turns out to be a motivational speech for vampires.
- Berserk Button: Do NOT rip pages from an ex-Watcher's Tome of Eldritch Lore.
- The Big Board: Used to plot the disappearances.
- Big Damn Heroes = Redundant Rescue
Wesley: "Get away from her (realizes that Harmony is painting Cordy's toenails) ...foot!"
- Wesley and Angel kick down Cordy's door thinking that Harmony is attacking her.
- Later the Fang Gang sneak in to rescue the humans held in the Palace Theatre, only to find Harmony has tipped off the vampires they are coming.
- Blatant LiesCordy: "Imagine what could have happened if you'd gone nuts and slept with Darla."
Angel: [looking shifty] "You know I would never do that..."
- Bubble Gum Popping: Wesley gets annoyed when Harmony keeps popping her gum while he's trying to sort out the Crisis of the Week, and calls loudly for someone to stake her. Though that's nothing to his reaction when she wraps her gum in a page she's just torn from a 1200 year-old Tome of Eldritch Lore.
- Buy Them Off: After spending most of the episode trying to get on Cordelia's good side through other means, Angel is able to win back her friendship by simply buying her a new wardrobe, ironically after Wesley told Angel that doing so wouldn't work.
- Call-Back: In Season 3 of Buffy the Vampire Slayer Xander ended their post-relationship Snark-to-Snark Combat by buying Cordelia a dress for the prom — Angel likely had this incident in mind when he tries the same tactic.
- Character Overlap: Harmony and Willow make appearances.
- Computer Equals Monitor: Harmony shorts out a computer by spilling her cup of blood on the keyboard.
- Desperately Looking for a Purpose in Life: Harmony almost quotes the trope word for word. Of course, Harmony being Harmony, she doesn't really find one...
- Does This Remind You of Anything?: Harmony tries to explain to Cordelia that she's a vampire. Instead it sounds like she's coming out as a lesbian and expressing a crush on Cordelia.
- Dramatic Gun Cock: Both Wes and Cordy do this rather implausibly with (already strung) pistol crossbows.
- Dramatic Irony: Anyone who watched Buffy the Vampire Slayer concurrently already knows that Harmony is a vampire.
- Extreme Doormat: Angel becomes as such to Cordelia in the hopes of getting back on her good side, giving her the rest of the night off and even agreeing with her to give Harmony a chance. Eventually, however, he decides enough is enough and warns Cordelia that Wesley is right; Harmony is a soulless vampire and will eventually turn on her. Cordelia refuses to heed the warning, and Angel is soon proven right.
- The Farmer and the Viper: Even after finding out that Harmony has become a vampire, Cordelia insists on giving her a fair chance, blowing off Angel's warnings that Harmony will eventually turn on her. He's proven right when Harmony betrays the team to the vampire cult she was supposed to be helping them investigate.
- Feet-First Introduction / Lingerie Scene: Hungry!Harm sneaks into Cordy's room in a white negligee and pink fuzzy slippers.
- Foreshadowing: Willow's brief cameo prepares the audience for her appearance in the season finale to inform Angel of Buffy's death.
- Ghost Butler: Phantom Dennis continues to look out for Cordy, slamming the door to wake her up when Harmony sneaks into her bedroom.
- Gilligan Cut: From Wesley talking about how upset Cordy is to her laughing over old times with Harmony.
- Guns Akimbo: Harmony laughs over how Cordy has her pistol crossbow pointed at her throat, as that won't kill her. Cordy says it will hurt a lot, and the second crossbow she's holding lower down will certainly do the job.
- Half-Truth: Plenty of this from Harmony when she's filling in Cordy on what happened since they last met.Harmony: "Hey, I'm not the same person I was back at Sunnydale High."
- Happy Dance: Angel even joins in briefly.Cordy: "La, la, la, la, la, new clothes! I have new clothes!"
- Have You Tried Not Being a Monster?: Inverted - after Harmony tries to sneak into her bedroom in the middle of the night, Cordelia assumes she's a lesbian. In reality...
- HeelFace Mole: Harmony is sent into the Palace to spy on the cult, but decides Doug's message is more appealing.
- Holier Than Thou: Cordelia accuses Angel of feeling as such to Harmony just because he has a soul, pointing out that that didn't stop him from betraying the rest of the team.
- Hollywood Healing: Averted; Wes is out of his wheelchair but is still in visible pain from any strenuous activity. Not that it stops him.
- Hollywood Tone-Deaf: Cordy takes Harmony to sing for the Host. After listening to her butcher "The Way We Were" he comments, "I think your friend should reconsider the name Harmony." (In truth Mercedes McNab sings a bit too well in that scene.)
- Hypocritical Humor: Wesley telling Angel he can't buy Cordelia's affection, only to be let Death Glaring over Cordy's Happy Dance.
- I Warned You: Hinted at, but ultimately subverted. After initially trying to go along with it to stay on Cordy's good side, Angel finally decides he can't keep quiet and tells Cordelia that, as a vampire, Harmony will inevitably betray her, but Cordy blows him off. Angel is proven right when Harmony sells the Angel Investigations team out to the vampire cult she was supposed to help them investigate. Cordelia allows Harmony to leave out of respect for their former friendship, and Angel approaches, apparently intending to give her one of these, but Cordelia explicitly tells him not to say a word.
- In the Hood: Sander's vampire cult, presumably to save doing up all those extras like vampires.
- Irony: Wesley tells Angel that he can't just buy back Cordelia's friendship... and is left visibly annoyed when Angel successfully does exactly that by buying her an entirely new wardrobe.
- Leave No Survivor:: Doug smugly tells our heroes to put down their weapons as they're outnumbered.Doug: "Really Angel, you don't want all your friends to die horribly now, do you?"
Angel: "No I don't. Wesley?"
Wesley: "Kill 'em all!" [Team Wesley spring into action]
- Made of Explodium: Harmony turns the computer screen into a smouldering wreck by spilling coffee on the keyboard.
- Meaningful Name: Wes notes that Cordy calling her friend 'Harm' is quite appropriate.
- Punny Name: Used for the title of the "day in the life" episode centered around Harmony in Season 5.
- Mistaken for Gay: Sneaking into your friend's bedroom in the middle of the night and talking about how you'd love to sink your teeth into her can lead to misunderstanding.
- Motor Mouth: Harmony. She never...shuts...up!
- Must Be Invited:Cordy: "You got a place to stay?"
Harmony: "You offering?"
Cordy: "Do I have to say it?"
- My God, You Are Serious: When Angel asks what he can do around the office, Wesley responds by asking for a cup of coffee. Angel initially thinks Wesley is having fun at his expense... until Cordelia and Gunn also request coffee from him.
- No Waterproofing in the Future: Harmony spilling blood on the keyboard actually causes the computer to spark, smoke, and explode.
- Not Himself: Angel is trying so hard to get in Cordy's good books he agrees that Harmony shouldn't be staked on sight. Cordy gives him a funny look while Wesley's immediate response is to point his crossbow at Angel in case he's turned evil.
- Nothing Personal:Wesley: That is not your friend. That thing may have your friend's memories and her appearance, but it's just a filthy demon, an unholy monster. Uh, no offence.Harm: About what?
- Off with His Head!: Angel kills Doug Sanders with a fire axe.
- One Dialogue, Two Conversations: Harmony comes to visit Cordelia in LA. Cordelia hasn't seen Harmony since graduation, and doesn't know she's a vampire. So when she wakes up to Harmony lurking in her bedroom, and Harmony apologizes for her "urges," well... Cordelia thinks she's saying she's a lesbian, while Harmony is apologizing for nearly killing Cordelia.
- Ponzi: Doug Sanders is running a vampire pyramid scheme.Doug: "One vampire turns two humans into vampires. (flicks a switch to the next slide showing the next level down) they each turn to more humans into vampires (flicks to the next slide) and they turn to more into vampires(flick) and so on (flick) and so on. And all it takes for each new vampire to buy their way into our co-op is one, you heard me, *one* human - to be deposited here in our very own food bank."
- Power Walk: Angel, Cordelia, Wesley and Gunn are on their way to rescue the humans captured by Doug's cult. The camera starts with a group shot, then focuses on each of their intent expressions in turn, then suddenly reveals that Harmony is skipping along beside them.
- Put on a Bus: Until Season 5, when Harmony returns as a regular character.
- Right Behind Me: Cordelia is on the phone to Willow, who informs her that Harmony is a vampire. Cue Scare Chord as Harmony appears behind her wanting to know what Cordy is talking about.
- Right for the Wrong Reasons: As stated under Arson, Murder, and Jaywalking, Cordelia is so pissed at Angel more because he gave away her clothes than anything else.
- Sarcasm Mode: Angel suggests sending Cordy flowers to make up with her.Angel: "Yeah, uh, to say, you know, 'thanks.' Uhm. 'Sorry about the migraines.' Uhm, you know, 'I appreciate you?'"
Wesley: "Yes, by all means. And uh, while you're at it pick me up one of those 'sorry you were shot in the gut' bouquets."
- Serious Business: When Harmony joking threatens to tear out another page For the Evulz, Wesley has to be restrained from staking her on the spot.
- Screw This, I'm Outta Here!: Even though there's enough vampires to overwhelm the Fang Gang by sheer force of numbers, the others take off when they see how their colleagues are faring.
- Ship Tease: Cordelia is the only one of his friends that Angel is really trying to make up with, and Cordy's hurt over Angel's abandonment suggest her feelings for him are stronger than she wants to admit.
- Shut Up, Hannibal!: Doug Sanders tries to sway Angel to "update his inner beast", but succeeds only in getting decapitated.
- Staking the Loved One: Averted; Cordy just tells Harm to get out of LA, unable to bring herself to shoot her former friend.
- Stealth Insult: After hearing her sing, the Host calls her "my little cacophony".
- Subverted Suspicion Aesop: The Fang gang spends the whole episode mistrusting a seemingly repentant Harmony while Cordelia berate them for it. As it turns out, she was leading them to an ambush.
- Terror At Makeout Point: Cordy sees a couple out parking being attacked by hooded vampires.
- The Thing That Would Not Leave: Cordelia insists to the rest of Team Angel that they give Harmony a chance and help her figure out what to do with her life. However, she's unbearably annoying, getting in everyone's way, popping her gum loudly, accidentally spilling a mug of blood and shorting out the computer, and tearing a page out of a Tome of Eldritch Lore to dispose of her gun. Before long, Wesley is loudly screaming for someone to stake her.
- This Is My Chair: Wesley is pacing up and down in front of Angel, lecturing him on how he needs a serious attitude change. Angel realises he's listening to this speech from Wesley's Cool Chair and big boss desk and so quickly excuses himself, only to find his 'friends' have set up a small kiddy desk for him. And expect him to make the coffee.
- Warm Blood Bags Are Everywhere: Harmony describes drinking human blood to Angel in luscious terms.Harmony: "I mean how do you stand everything? Being what you are, how can you deprive yourself of the taste? The sensation of rich, warm, human blood (Angel's eyes glaze over) flowing into your mouth - bathing your tongue - caressing your throat with its sweet, sticky..."
- We Can Rule Together: Doug's speech in this area needs a little work.[while trying to kill Angel with a fire axe] "Why are you working with these humans, Angel? You should be maximizing you inner potential, empowering your vampire self."
- What the Hell, Hero?: Wesley uses his new boss status to lecture Angel on exactly how he sucked as boss.Wesley: "This won't be easy for any of us, Angel. You're going to have to change your behavior. Engage your co-workers from time to time. Be sensitive to their feelings, their opinions, especially before you take some action one might construe as...oh, let's just call it insane. It goes a long way to show you - appreciate and respect them. [beat] This is torture for you, isn't it."
- Why We Can't Have Nice Things: Harmony rips a page out of an ancient book to dispose of her gum, causing Wesley to flip out.Wesley: What are you doing?! This book is 12 centuries old!Harmony: Okay, so it's not like I messed up a new one.
- You, Get Me Coffee: The newly-repentant Angel asks what he can do to help around the office.Wesley: "I'd love a cup of coffee."
Angel: (with a laugh) "That's, that's very funny."
[Wesley slides the doors to his new office shut in Angel's face. Angel turns around to look at Cordy and Gunn.]
Cordy: "Two sugars in mine."
Gunn: "Mocha cappuccino here."
[Both of them walk off, leaving Angel standing there alone]
Angel: "Man. Atonement's a bitch."
- You Know I'm Black, Right?Cordelia: [on phone with Willow] Ohhh! Harmony's a vampire? That's why she... Oh, my God, I'm so embarrassed. [giggles and chuckling wryly]Cordelia: All this time, I thought she was a great big lesbo...! [long pause while Willow says something]Cordelia: Oh, yeah? Really? Well that's great. Good for you!Willow: [dryly] Thanks for the affirmation.