A store clerk who comes to Silent Hill after getting a letter from his deceased wife, Mary. The plot kicks off when he arrives in town to solve the mystery behind said letter.
Accent Relapse: When James yells at the twin Pyramid Heads near the end of the game, his voice sounds very British. Sunderland is a British name, so...
Covert Pervert: The town is using it against him by combining it with his guilt.
Determinator: He will find where his wife's letter came from, monsters and common sense be damned.
Driven to Suicide: One possible ending, and the Book of Lost Memories suggests that it's the real reason he came to Toluca Lake, before the town's influence kicked in.
Dull Surprise: From time to time, though he mostly manages the right reactions.
Voiced by: Donna Burke (original), Laura Bailey (HD)
A disturbed young woman with suicidal tendencies. Gradually, you come to find out that she was sexually abused by her father, and eventually stabbed him to death and burnt down their home in a fire.
Abusive Parents: Her mother and father. Her father sexually assaulted her on a regular basis. Her mother knew and did nothing to stop it, going so far as to tell Angela she deserved to be abused.
Broken Bird: Pretty obvious by her second appearance.
Evil Is Burning Hot: This is Angela's Otherworld - everything consumed in fire (and extremely disturbing pictures on the walls). Her dialogue suggests she believes she "deserves" hell and thus the town shapes itself to what she imagines hell to be.
Knife Nut: In her first cutscene, she's admiring a kitchen knife that she later hands to James. The usual subtext of Knife Nuttery is absent, however; Angela doesn't wish violence against others any more, only herself. Examining the knife often enough in James' inventory will see himDriven to Suicide as well.
Sympathetic Murderer: She killed her father and brother after years of being abused by them.
Tsundere: Like most of the characters, Angela has two distinct modes of behavior. In her case, she shifts back and forth from timid young woman to angry, snarky cynicism, sometimes in mid-sentence.
Laura
Voiced by: Jakey Breckenridge (original)
An annoying little girl who seems to have a special hatred for James.
Bratty Half-Pint: She acts rudely to both James and Eddie. Subverted when it comes to Mary, however, she refers to her very fondly.
Break the Cutie: She doesn't take the revelation of Mary's death well, especially when she finds out that James was the one who killed her.
A beautiful woman who bears a striking resemblance to James's late wife.In reality, she's a manifestation of an idealized Mary in James' psyche. She's repeatedly killed by Pyramid Head to show James the weight of his sin - killing his wife. In one ending, James chooses to leave with her, and she begins to cough... perhaps because James didn't quite learn his lesson, and he'll have to learn it all over again, starting with his wife's illness. For the other endings, James tells Maria that he "doesn't need her any more", and she explodes into a nasty inverted demon in a cage that becomes the final boss.
Death Is Cheap: She dies many times throughout the game, but reappears later quite alive and usually without so much as a Hand Wave. This is, of course, exactly what she is intended to do.
Tragic Monster: The Born from a Dream bonus prequel scenario reveals that when she was first "created", Maria was actually a pretty nice person, just like Mary. However, her experiences in Silent Hill eventually turn her into a willing minion of the town's forces, with the goal of seducing and tormenting James.
Voiced by: David Schaufele (original), Liam O'Brien (HD)
A seemingly harmless young man whose many, many issues only serve to remind the player that James isn't exactly the epitome of sainthood, either.
All There in the Manual: The game's never entirely clear about Eddy's crimes, but the Book of Lost Memories reveals that the "he" who "had it coming" was a bully. Eddy shot and killed the bully's dog in a fit of rage, and then shot the bully in the leg before fleeing.
Beware the Nice Ones: Eddie starts off as the friendliest character in the game. This also happened before the game even started, but, like James and Angela, he didn't remember it at first.
Berserk Button: Once he's gone crazy, do not ask him if he's gone crazy.
Ill Woman: She died of a terminal illness years before the game... or so the players are led to believe. In actuality, she was killed around a week before James' arrival in the town.
Incurable Cough of Death: Though this isn't the only sign of her illness - she also developed a very unpleasant-looking rash and became too weak to stand up.
Tsundere: In some of her flashbacks, and in such equal measure it's hard to say which type, though being afraid to die and in constant pain can do that. James later says that, though his killing her at her request was an act of mercy, there was an element of anger in it that he's ashamed of, and that the town's feeding on.
Pyramid Head
A strange man-like figure with a giant headpiece that hounds James and Maria. He is the personification of James' desire to be punished for killing Mary, but at the same time he's also trying to make James confront what he did.
Breakout Villain: His popularity has made him something of a "mascot" for the franchise, appearing in multiple games and the movie, something the developers never intended.
Chained by Fashion: Occasionally seen struggling with his oblong helmet, such as when James unloads his pistol at him in a cutscene, though PH's reaction is more irritation at being thrown off-balance than pain.
Combat Tentacles: If he manages to grab you, he'll lift you up and stab you with his "tongue" that'll come out from a small hole on his helmet.
Cool Mask: His pyramid shaped helmet. Though not exactly a pyramid per se, since it has 7 sides.
The Dreaded: Even other monsters are afraid of him! If James equips the Great Knife and switches off his flashlight, any monster will flee from the scraping noise.
Dual Boss: Before the final boss fight. One wears a red helmet, the other brown.
Enemy Without: Subtle, but he shares the same general size and build as James.
Institutional Apparel: Wears a grimy white smock. In later incarnations, he is shirtless.
Judge, Jury, and Executioner: Implied to be one by artwork in the museum. And he follows through by executing Maria and tormenting James.
The Juggernaut: Win, lose, or draw, it's because he wishes it.
Lightning Bruiser: He's positively cat-like when the story calls for it, even capable of moving fast while underwater.
One-Hit Kill: He has a number of moves and attacks that could kill you in one hit. The most prominent is his overhead slash using his Great Knife.
The player can do the overhead slash as well when he acquires the weapon. It does massive damage to anything it hits but it won't always guarantee a death blow especially towards bosses. Hitting Pyramid Head with his own weapon would only stun him for a while.
Rape Is a Special Kind of Evil: Arguably a personification of the concept - not rape, but rape as a crime with no possible absolution deserving of specific and extremely harsh punishment.
Series Mascot: He has become the franchise's mascot. Appearing in many game instalments, spin-offs, and cameos and guest appearances in other games and even from other source materials like comics and the movies. He also has a number of knockoffs like Origin's Butcher and Downpour's Bogeyman.
Sword Drag: Pyramid Head often drags his Great Knife behind him when he walks. The damn thing is huge and heavy.
Threshold Guardians: It's the job of the Pyramid Heads to lead James toward the truth.
Unexpected Character: One of the most infamous rapists in gaming history paired with many child-friendly mascots in Konami Krazy Racers, that's how popular ol' Pyramid Head is for you.
The Voiceless: He never speaks. He only makes muffled noises.
Weapon of Choice: Most often his signature weapon, the Great Knife, though he does carry a simple spear from time to time.
Especially when you steal the Great Knife from him. You can acquire his weapon in a room later in the game. Getting it will make Pyramid Head resort to the spear instead the next time you meet him which makes him faster*
now being unburdened by his previous weapon's incredible weight
At least you won't have to worry about getting killed by its instant killdeath slash of doom, though he does have other methods of killing you with one blow.
Ernest Baldwin
Voiced by: Ward E. Sexton (original), Travis Willingham (HD)
An enigmatic shut-in that Maria encounters in the "Born From a Wish" sub-scenario. He refuses to see her directly, only communicating through doorways.
Voice with an Internet Connection: Well, more like "Voice With A Demonic-Forces-Controlling-The-Town Connection." After she helps him, he reveals he knows Maria's purpose and gives her the info to nudge her toward meeting James. (With genuinely helpful intent, so she won't be lost and alone anymore.)