Wizard City is the heart of the Spiral and home to the Ravenwood School. Since Professor Malistaire Drake's departure, the city has fallen into chaos as an undead army attacks its citizens from within. Over the course of the world's storyline, the player assists a team of student damage-control representatives in bringing peace to the city's various boroughs— and, finally, in defeating the undead menace once and for all.
Damage Control Team
Senior Student of Life Magic at the Ravenwood School.
- A Hero to His Hometown: Ceren grew up in Unicorn Way. He's an accomplished student, and even before he and the Wizard save the borough from Rattlebones, every NPC in Unicorn Way seems to have something good to say about him.
- First Town: He's the first student the player meets, and acts as the quest giver for the starting borough of Unicorn Way. His storyline is essentially a tutorial to get the player used to Wizard City's areas and structure.
- Friend to All Living Things: Has a personal relationship with Lady Oriel, the Guardian Seraph of Unicorn Way, as well as a veritable army of fairies.
- "You've grown in power... I have too. My associates now make Ambrose look like a hedge wizard!"
Senior Student of Death Magic at the Ravenwood School.
- Broken Pedestal: Duncan idolized Malistaire Drake, and had a hard time coming to grips with his professor's fall to darkness. Even a year later, he still mentions his respect for Malistaire's magical power.
- The Dragon: To Gretta Darkettle, a high ranking member of the Cabal, who he answers to when attempting to join them.
- FaceHeel Turn: After Duncan graduates from Ravenwood his lust for power and desire to prove himself as greater wizard then his mentor Malistaire ever was leads him to defect from Wizard City's side in a unsuccessful attempt to join to join the Cabal.
- Evil Costume Switch: When you encounter Duncan again he is attempting to join the Cabal by stopping you from obtaining Malistaire's Journal, and to cement his status as a villain he is given a new outfit and staff that possesses a similarity in design to Malistaire's.
- Jerk with a Heart of Gold: He's snooty and elitist, especially to a non-Death wizard, but genuinely wants to help Susie and the borough of Triton Avenue. Later averted when he graduates from Ravenwood and unofficially joins the Cabal.
- Loose Lips: After Mellori and the Wizard find Duncan in his hideout on Triton Avenue they mistakenly believe that the Cabal agent with the initials G.D. mentioned in Malistaire's Journal was him, Duncan points out that he never officially became a member and that he would never tell them identity of the actual agent, because if he did he would never be able to show his face on Firecat Alley again. Realizing what he just said Duncan tries to pretend he didn't just say that, only for Mellori to point out that it was to late for. With this information that Mellori and the Wizard brought back the Headmaster Ambrose he was able to determine that the real Cabel agent was in fact Gretta Darkettle.
- Odd Name Out: The only borough damage-control representative whose school isn't congruent with the borough under his care. He's also the only senior wizard to turn evil later in the storyline.
- Took a Level in Badass: When you first meet Duncan he delegates any and all task that involve dueling to you. When you run into him again he not only has betrayed Wizard City in attempt to join the Cabal, but he also proves to by a particularly difficult boss.
Senior Student of Myth Magic at the Ravenwood School.
- Jerk with a Heart of Jerk: In contrast to most of the other senior wizards, Nolan is self-obsessed and rude, and doesn't care at all about the borough he's been assigned to pacify.
- Karma Houdini: Conscripts the Wizard to deal with the Cyclops rebellion, bullies them for the entire questline, and successfully takes all the credit at the end despite contributing nothing.
- Miles Gloriosus: Wears elaborate robes, looks down on the player and talks at length about his magical exploits and talents. In reality, he has accomplished essentially nothing and is actually the least powerful senior wizard the player encounters.
Senior Student of Fire Magic at the Ravenwood School.
- 20 Bear Asses: In a rare inversion, she's the victim of this. She can't return to her duties in Firecat Alley until she completes a project that requires several materials from the Golem Tower.
- Absentee Actor: In-universe, for the Firecat Alley questline. Despite being the damage-control representative for the borough, she never actually shows up there and is only encountered during the Golem Tower sidequest chain.
- Science Hero: Her quest in Golem Court involves her science project assigned by Professor Balestrom. Private Quinn mentions that when she gets back to Firecat Alley, she'll "invent a solution" to the Fire Elf riots.
Senior Student of Ice Magic at the Ravenwood School.
- Aggressive Negotiations: She works with the wizard to reach a compromise with the Gobbler King, but doesn't hesitate to organize the defeat and humiliation of his son and his two closest advisors to turn up the pressure.
- Overprotective Dad: Her uncle is a Wizard City guard who doesn't approve of Mindy's assignment to pacify Colossus Boulevard. She does it anyway.
- The Ace: The youngest senior wizard assigned to the borough damage-control project, and a very powerful thaumaturge. In her interactions with the player, she demonstrates skill in magic, diplomatic strategy, and alchemy. She does, however, admit that fighting isn't her strong suit, preferring to delegate dueling-centric tasks to the Wizard.
Senior Student of Storm Magic at the Ravenwood School.
- Brother-Sister Team: Susie and her brother Artur were originally intended to pacify Triton Avenue together, but he was kidnapped early on. They're reunited at the end of the borough questline.
- Fish out of Water: Although she's a friendly and capable wizard, she's in no way equipped to deal single-handedly with the absolute catastrophe that is Triton Avenue's current situation. The more experienced Duncan Grimwater is immediately reassigned to the borough to help her out.
- Vitriolic Best Buds: With Duncan. It's even implied she has feelings for him, though they vanish after he unofficially joins the Cabal.
Student Prefect of the Ravenwood School.
- Beleaguered Bureaucrat: At the beginning of the Wizard City questline, he mentions that the exhaustion of organizing the student-led effort to keep order in Wizard City is getting to him. You can't blame him, considering the city's situation.
- Student Council President: His essential role at Ravenwood. He organizes the damage control team, assists students with their housing accommodations, and acts as a liaison between Headmaster Ambrose and the wizards.
- Supporting Leader: For the Wizard City Arc, to Merle's Big Good. He's the prefect of the Ravenwood student body.
Leader of the Army of the Undead's forces in Wizard City.
- Big Bad: Of the Wizard City world.
- The Grim Reaper: He is a Wraith Revenant, and so appears in this form (scythe included.)
- Orcus on His Throne: He's hyped up by his minions, but the man himself never leaves his base in Stormdrain Tower. He has exactly one line in the entire game (albeit a very well-delivered one.)
- Would Hurt a Child: As with all the game's villains, but Nightshade deserves special mention for leading an army directly against a school.
- The Very Definitely Final Dungeon: Stormdrain Tower, Nightshade's lair, lies in a whirlpool in the Haunted Cave, an abandoned neighborhood at the very bottom of Wizard City. The tower even has a special, ominous tileset and music.
- Bonus Boss: He resides in a bonus dungeon designed to be completed by players 20 levels past Wizard City, so it's both optional and extremely difficult compared to the rest of the world's content.
- Evil Genius: He is harnessing the necromantic power of Sunken City to raise Nightshade's Army of the Undead.
- The Starscream: If his bonus dungeon is completed after Nightshade's defeat, he'll explain how he took control of what remained of the Army. It wasn't pretty.
Commander of the Army of the Undead's forces in the Unicorn Way borough.
- Elite Mook: He's so weak in his first appearance that he's not even a boss, while a roaming Dark Fairy outside is.
- The Bus Came Back: It's becoming a running joke in the fandom. Rattlebones has made his triumphant return in two separate one-shot dungeons and as a special Shadow Champion in Mirage, almost 10 years after his initial debut.
- The Corrupter: His plan is to turn Unicorn Way's guardian fairies evil so he can overrun the borough with his army.
- The Dragon: To Lord Nightshade, who is himself an early Dragon to Malistaire Drake.
- Large Ham: All his lines are like this. Since he's the first boss the Wizard faces, he (inaccurately) considers himself their Arch-Enemy and behaves as such.
Before Malistaire Drake left Ravenwood, Gretta taught Alchemy at the school, but she had worries about the Death School. When Headmaster Ambrose didn't believe her, she resigned. Gretta is later revealed to be an agent to The Cabal during the Mirage storyline.
- The Bus Came Back: After not seeing Gretta since the Wizard City storyline you are finally reunited with her, but unfortunately it is not a happy reunion as Gretta has been identified as a Cabal agent who attempts to kill you when you attempt to apprehend her.
- Greater-Scope Villain: Not only is Gretta revealed to be a Cabal agent, but according to Malistaire's journal she is also the one who told Malistaire about the Krokonomicon in exchange for Bartleby's eye of history, making her responsible for most of the events in the first story arc.
- Jerkass: Once revealed as a Cabal agent Gretta is not only exceedingly talks down to the wizard, but notes that Duncan Grimwater, who had been doing every thing she asked of him in attempt to join the Cabal, was a dingbat who was never a worthy recruit for the Cabal in the first place.
- Jerk with a Heart of Jerk: If you thought that Gretta helping you break the Banshee's curse on the Fire Elves was a sign that she may actually be a good person deep down you'd be wrong, as Gretta reveals that the only reason she helped you out was because she thought hoping to recruit you into the Cabal.
- The Reveal: Gretta is a Cabal agent and was the one responsible for convincing Malistaire stealing Bartleby's eye of history.