The main character. Ohana moves from Tokyo to her grandmother's hot spring inn Kissuiso after her mother Satsuki runs off with her boyfriend, leaving a huge debt in their name. Desiring drama but claiming to be pragmatic, Ohana resolves to work hard in her new environment after discovering the Kissuiso isn't what she thought it would be.
Anguished Declaration of Love: For Ko twice in Episode 13 — to her mother and grandmother, and later to herself; in the latter case she decides to not chase after him for the time being. After being honest with her feelings in Episode 22, she plans on confessing to Ko after Enishi and Takako's wedding.
Beware the Nice Ones: She explodes at Minko and Nako — the former for telling her to "die," and the latter for constantly running away — forcing them to tell her their least favorite foods.
Big Eater: Subverted and Played for Laughs. She's forced into becoming one in Episode 20 to taste-test Minko's Omelete Rice. With obvious results.
Disappeared Dad: Her father isn't around, meaning either he's dead or divorced from Satsuki, since she took his surname but currently has a boyfriend (who she later dumps). Episode 22 reveals that he — whom, as it turns out, Satsuki loved dearly — died 15 years ago.
Does Not Like Spam: Her idea of coping with people she doesn't like is to cook a dish with his/her most hated food, then she'll write why she hates that person in said food.
Drunk on Milk: She's not very good with soda and can get drunk with it, as shown in Episode 13.
Love Hurts: In spite of her above inexperience with love, she starts to feel love's sting when she sees Ko with his co-worker Igarashi.
Meaningful Name: Her name is Ohana Matsumae, which means "flower" in a polite tone. Her homeroom teacher notices it, when he meets her. Ohana also means "family" in Hawaiian, and her father chose it with this meaning in mind.
My God, What Have I Done?: When she gets mad at Tohru and tells him to "die," copying how Minko acts towards her, she quickly realizes how hurtful her words are (and it nearly got them in a car accident because they were distracted) and apologizes, as she doesn't want him to literally die.
Oblivious to Love: Even she is aware of how dense she can be when it comes to other guys liking her. She was oblivious to Ko's feelings until he confessed to her in Episode 1 to her, and she is oblivious to Tohru seemingly developing feelings for her as well until Episode 21.
Strong Family Resemblance: Enishi and Sui notes her resemblance to Satsuki. Hilariously lampshaded in Episode 12 when Tohru becomes friendly with Satsuki, and Minko wonders if he is attracted to older women or just their family.
Supreme Chef: She has been cooking since she was in preschool.
One of the workers at Kissuiso and is usually seen helping in the kitchen. Minko has a rocky first start with Ohana after the former catches the latter pulling out her plants, as Ohana mistook them for weeds. In spite of her harsh personality, Minko is a capable and hard worker.
Gratuitous Vietnamese: When Ohana calls her out on it, it leads her to try and come up with a new insult: "Hobiron"note Curiously, many fansubs translate it to its Malay/Filipino equivalent "Balut", which may hint to the groups' origins in either Malaysia, Singapore or the Philippines.
I Want My Beloved to Be Happy: In Episode 21, in spite of her own feelings for Tohru, she demands for Ohana to date him after realizing that Tohru still has feelings for Ohana and wants him to be happy. But after realizing that she wants to date Tohru someday and is serious about her feelings, she decides to continue her one-sided crush.
The Runaway: She ran away from her parents, who refused to let her become a chef before graduating high school, but thanks to Tohru — the only person in Kissuiso who gave her a chance to work — she can pursue her dream.
"You're Not My Type": Played completely straight when a boy at school confesses to her. She then takes it a step farther by explaining exactly what her type is (Tohru), completely crushing the guy's hopes. However as of Episode 14, he's at it again.
Lampshaded by Minko when she and flat-chested Ohana wears the same dress.
Minko: I never realized how sexy that dress was.
It gets funny when Nako tries on the wedding dress Ohana made for Takako. It's so tight the back can't be zipped shut (the looks on Ohana's and Yuina's faces after realizing this are priceless), and Ohana concedes that they need Minko for this.
Ohana's and Minko's classmate (and Nako's schoolmate) and the daughter of Kissuiso's prestigious rival, Fukuya. She is, along with Minko, considered one of the prettiest girls in school and enjoys popularity with the boys. She has a habit of affecting various accents to amuse herself.
Green-Eyed Monster: She cleans the Fukuyo's baths — the very first time she worked in her life — because Yosuke once said that he'd rather marry someone like Ohana than her because the former likes working at a hot spring inn.
Hidden Depths: She turns out to be far more perceptive than her appearance suggests.
The Rival: Subverted in that she is on friendly terms with Ohana, but gets briefly jealous of her when Yosuke suggested he wants a wife who loves working at an inn (like Ohana). She appeared to be one towards Minko when the latter witnesses her leaving with Tohru on his motorbike, but again subverted when it turns out that she just wanted a ride on his motorbike and nothing more.
Dogged Nice Guy: Towards Ohana. To the point that he tries to visit Ohana in Episode 8, but he fails to meet with her. Ironically enough, he has a Dogged Nice Girl of his own — his co-worker, Igarashi.
Generation Xerox: Sui and Enishi note the strong resemblance between mother and daughter. It also turns out that her strained relationship with her daughter mirrors that between her and her own mother.
Happily Married: Her conversation with Ohana about how she still has feelings for her late husband, Ayato, seems to indicate that their relationship was this. Home Sweet Home eventually reveals that she truly fell in love with him because he is accepting of who she is, Warts and All.
I Just Want to Be Special: Just like her daughter, this desire is a root of her conflict with her mother, feeling she's getting nowhere stuck in Kissuiso.
Jerkass Fašade: She may be neglectful of her daughter and has a job she doesn't agree with, but she genuinely does care about Ohana and works hard at her job in spite of it.
Parental Betrayal: Her negative review of Kissuiso is seen as a betrayal to Ohana, who decides to drag her to Kissuiso so she can write a review based on her experience there. It turns out she wants to go voluntarily, and it is hinted that she only writes negative reviews when asked of her by her higher-ups.
Manager of Kissuiso and Ohana's estranged grandmother. Sui carries a cold demeanor and quickly puts Ohana to work while she stays at the inn. She does not have a good relationship with Ohana's mother Satsuki, and has stated that she had disowned her.
Makes Ohana work at Kissuiso from her first couple of minutes after arriving and isn't above slapping Ohana thrice as punishment for accidentally disrupting customers. Subverted in that she treats all her staff with the same level of strictness, and are paid decently for their work.
And played straight with Satsuki, though because she believes in putting work ahead of family.
Armor-Piercing Slap: Slaps both Ohana and Minko, the latter because it was her futon that fell on the customers, and the former because Ohana demanded that she be slapped as well for dropping it in the first place. Slaps Enishi multiple times for panicking.
Bad Boss: Played with. She's not above physically disciplining her employees, but nevertheless she pays them well for their work.
Defrosting Ice Queen: She starts to warm up to Ohana slowly, but the first time she really shows her softer side is in Episode 6, when she's visibly surprised and almost pleased when she sees Ohana and Nako in the old kimonos she designed.
Jerkass Fašade: The only times she shows her softer side is when she's by herself, though she's friendly with Denroku.
Jerk with a Heart of Gold: Ultimately confesses to Ohana that she'd rather shut down Kissuiso than crush her employees' dreams with her own nigh-selfish desire to keep the inn going.
No Respect Guy: As revealed in Home Sweet Home, people were initially skeptical of her abilities after taking over Kissuiso from her recently-deceased husband. Thus she strives to improve herself and the inn's services, even if it means becoming borderline abusive towards both her employees and even her own family.
Parental Favoritism: Always made it very clear that she would've wanted Satsuki to succeed her in taking over the inn.
Brother-Sister Incest: Tomoe suggests that the reason he likes Takako is because she has a similar personality to Satsuki. He hastily denies it. It's later revealed that they used to attend college together.
Throw the Dog a Bone: Finally gets a break in Episode 16, when Sui gives him a chance to run the inn.
The Unfavorite: Sui doesn't hide her preference for Satsuki over him to take over Kissuiso. She changes her tune a bit after he grew some balls and took charge, and later, after Satsuki calls her out on it, saying she should act more like a mother.
Assistant chef at Kissuiso and serves as a strict supervisor towards Minko. Ohana is somewhat intimidated by Tohru's constant yelling at Minko and initially greatly disliked him after having a conversation with him.
Green-Eyed Monster: Subverted. He is well-aware that Ohana has feelings for Ko and spends the majority of his time in Tokyo with tasting cuisine and playing a sushi crane game to distract himself while Ohana goes to see Ko (at his suggestion).
Jerk with a Heart of Gold: He yells at Minko whenever she screws up at cooking, but he also gives Ohana advice — in his own rude way — when he questions her on her self-reliance and is perceptive to the fact that she doesn't have many friends. In Episode 5, he also shows his appreciation for Ohana's concern for him by pinching her nose. He eventually reveals how much he cares about Minko in episode 22.
I Want My Beloved to Be Happy: In spite of his own feelings for Ohana, he forces her to meet with Ko when they are visiting Tokyo so that she can come to terms with her feelings for him. In Episode 22, he admits to Minko that he does have feelings for Ohana, but he doesn't plan on doing anything about it.