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Recap / The Office USS 2 E 21 Conflict Resolution

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Dunder-Mifflin has a photographer in the office, taking ID photos. Michael overhears Oscar ranting to Toby, and decides to take on conflict resolution using a corporate guide. Dwight finds out about a position open in Stamford, and suggests Jim take the job.

Air date: May 4, 2006


  • Asshole Victim: Though Jim feels a bit bad about the sheer number of pranks he's pulled on Dwight, he also notes that the guy deserves them.
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  • Continuity Nod: Oscar is disgusted by the poster in Angela's cubicle, which was a Christmas gift from Toby during "Christmas Party."
  • Dude, Not Funny!: In-Universe. After hearing Michael list off all the pranks he pulled on Dwight, Jim realizes that quite a few of them were excessive and uncalled for.
  • Gilligan Cut: While going through the complaints box, Michael boasts that none of them are about him. Toby then shows a very heavy accordian file in a locked drawer containing complaints about Michael from just the first quarter of the year.
  • Gone Horribly Wrong: Michael's attempt at conflict resolution, predictably.
  • Heel Realisation: A mild one, but Jim realises just how many times he pranked Dwight, and more importantly, how little actual work he does on a daily basis.
  • Heroic BSoD: Jim has a mild one when he realizes that he spends his days playing often unfunny pranks on Dwight, spending his time being unproductive.
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  • Ignorant of Their Own Ignorance: Dwight lectures about how he never smiles because it's a sign of submission in primates. It's actually a sign of aggression.
  • Noodle Incident: Michael reads off a list of offscreen pranks Jim pulled on Dwight in the past.
  • Oh, Crap!: Toby, when he realizes he's let it slip to Dwight that he hasn't been reporting Dwight's complaints about Jim to corporate.
  • Perpetual Frowner: Dwight never smiles.
    I never smile if I can help it. Showing one's teeth is a sign of submission in primates. When someone smiles at me, all I see is a chimpanzee, begging for its life.
  • Red Herring: Angela is shown to be bitter about not being invited to Pam's wedding in an early scene. Later, Pam finds out someone filed a complaint about her openly planning her wedding in the office, and both she and the audience thus immediately zero in on Angela. Eventually, Jim absolves Angela by confessing that he was the one who complained.
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  • Schmuck Bait: Jim's pranks. He even points out that one after the other, the pranks are not really that funny.
  • Shout-Out: At the end of the episode, Toby takes the complaints box and puts it away in the warehouse amongst hundreds of identical boxes, like the ending to Raiders of the Lost Ark.
  • Stage Mom: Referenced by Oscar, who says the poster reminds him of the "horrible, frigid stage mothers," who force the babies into performing.
  • Wham Shot: At the end of the episode, Jim talks to Jan about that job opening in Stamford.

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