- Violet Evergarden's devotion to the job. It doesn't matter if her customer is despicable, poor, in a tight spot or troubling. She will go great lengths to make sure the required work is done proper.
- Claudia doing everything he can to make sure his workers lead a better life, even if it means no salary of his own for a month or two. Him spending a good sum of money to get Violet her emerald brooch back is a good example.
- For that matter Violet receiving her emerald brooch after having lost it. In the anime, it's the first real display of emotion that Violet has expressed in front of her co-workers, throwing off Iris in particular.
- Erica standing up for Violet in episode 2 of the anime when Iris expresses concerns on whether or not Violet should work as a Doll. Erica, who's been nursing some wounded confidence from an angry client, recognizes that Violet, in contrast to her cold exterior, wants nothing more than to get better.
- Leon's final moments with Violet. It doesn't earn him her love, but it's enough to finally change his opinion regarding women and allows him to move on with his life.
- Leon himself may be a temperamental and unpopular employee, but he never forgets how his life is indebted to the Institute who took him in and raised him.
- Violet personally visits Aiden on the battlefield, as he requested an Auto Memory Doll in a drunken haze. Then much later, she profusely apologizes to his family for failing to save his life in the end, even though she clearly isn't at fault.
- Her decision to bring Aiden's body with her home, even if it means paying for transport out of her own pocket in the novel only made it all even more heart-warming. In the anime, she at least gives him a proper burial near where he died.
- Chaser assuring Violet that she is a far better person than Edward Jones, and that his words aren't worth listening to.
- The letter from Silene's mother. She truly cared for her remaining son. It's just her age and fading memory that gets in the way.
- Lady Lux's encounter with Violet. Two complete strangers meet during a rain stop. Lux, a mindful girl, urges a lady she'd known for mere hours to flee the death cult without her. Violet breaks her out anyway, taking Lux all the way to CH Postal, a far cry from by-the-letter soldier she once was.
- Violet's first successful letter, as shown in Episode 3 of the anime:Dear brother. I am happy that you are alive. Thank you. Love, Luculia.
- It's the first letter Violet writes in the anime that doesn't read like a military report. She writes it on behalf of Luculia, her fellow student at the letter-writing crash-course, and one of her only friends at that moment. What's more, she does it completely on her own, without Luculia knowing that she wrote it until Luculia's brother tells her. In the end, Luculia shows the teacher the letter, and the teacher decides to let Violet pass the course, despite the course ending two days earlier with Violet failing. Even despite the letter being extremely short, it conveys Luculia's feelings perfectly, which is the most important thing. The last few minutes of that episode were really heartwarming.
- The marriage of Princess Charlotte and Prince Damian is this on multiple levels: Princess Charlotte gets to act not only for her nation but also the love of her life. The love letters (written not through Dolls, but through honest if heated and impassioned personal exchanges) between the two causes civilians from both countries to root for their respective royal counterpart and deepen their geo-political relationship even further. Their obvious difference in age is softened by how courteous and noble Damian truly is, as he always talks to Charlotte as an equal.
- Charlotte's good-bye to her life-long lady-in-waiting Alberta at the day of her wedding.
- Episode 9 in the anime has everyone Violet has ever helped as an Auto-Memories Doll up to that point return in a "Where Are They Now?" Epilogue: Luculia and her brother have reconciled, Charlotte and Damian are Happily Married, Leon is a Bold Explorer, and Oscar is overseeing a production of the play Violet helped him finish.
- Spencer hiring Violet to write a thank you letter to Luculia, for having helped completely turn his life around for the better.
- Violet receiving her first letter ever from Erica and Iris. It leads to her recovering from her Heroic BSoD.
- At the end of Episode 10, the reveal of who Mrs. Magnolia was dictating those letters for. They're addressed to her daughter Anne, to be delivered on her birthday - one for each birthday, over the course of fifty years. Even long after her death, she'll be there for her daughter.
- Violet finally coming to terms with Gilbert's death in the animated adaptation. Doubly heartwarming, if you translate the letter she wrote at the end, it reads: "I love you."
- The ending in Chapter 13 of the Light Novel. After not having seen each other for years, Violet is finally reunited with Major Gilbert Bougainvillea, who once again confesses his love for her and explains why he had Hodgins take care of her. The narration makes it pretty clear that, although Violet doesn't understand it completely herself, the feelings are mutual. In the end, they are both reunited with the only person they have ever truly loved.
- An in-universe example: In Chapter 13, Gilbert becomes extremely happy, when he finds out that Violet kept the emerald brooch all those years.
- In the OVA episode, Violet is able to help prima donna Irma and the opera conductor Ardu write the lyrics to their climactic aria, which helps both of them find closure from the loss of Hugo, a soldier who was Irma's boyfriend and Ardu's son.
- The music videos for both the OP "Sincerely" and ED "Michishirube" are actually companion pieces, with the latter acting as a sequel to the former. It tells the story of a young boy and a girl, who befriend each other despite the girl's father's clear disgust of the boy, a poor street musician. In the ED video, they're reunited after years of separation, and the girl gives the boy a letter.
- Eternity and the Auto Memories Doll:
- Marty's Crush Blush when he notices Taylor, and how he gives her a lollipop from the package she just delivered.
- Isabella/Amy receiving Taylor's letter. After years without contact, she is finally holding proof that her little sister is alive, safe, and remembers her.
- The Gaiden Volume's third chapter is the first time we see the story take place after the train hijacking incident (i.e. the ending of Volume 2 and the TV series). Benedict notices that Violet has become even more beautiful and now even smiles faintly on occasion. It's because she's been reunited with her Major (now Colonel) and Cattleya notes that the two make time to see each other on their days off.
- Pretty much the entirety of the short story "The Queen and the Auto-Memories Doll"
which takes place shortly before the epilogue of Volume 4. Seeing Violet and now-Queen Charlotte meeting again years after the letter-writing job, this time with both of them as adult women who are Happily Married to the men of their dreams, is almost more than the heart can take.
