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Recap / The Office USS 5 E 7 Customer Survey

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Dwight and Jim receive shockingly bad customer feedback reports and go to investigate. They discover that their customers actually gave them great reviews and that Kelly tampered with the reports because they didn’t go to a viewing party she had for America's Got Talent. Meanwhile Andy searches for a wedding venue but Angela’s standards make it difficult.


  • Disproportionate Retribution: Kelly tampers with Jim and Dwight’s customer feedback reports, putting their bonuses at risk, all because they didn’t go to a viewing party at her place.
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  • Karma Houdini: A particularly appalling instance as Kelly suffers no consequences for her sabotage. Instead Michael empathizes with her frustration over people not coming over to hang out.
  • Overly Narrow Superlative: Invoked by Angela for her wedding venue, as she tries to lead Andy to pick Schrute Farms.

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