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Cryptically Unhelpful Answer

Tobias: We didn't know if it was rude to ask, but, uh... How do you eat with no mouth?
Ax: What do you mean, how do I eat? I have hooves, don't I?

— Animorphs

Whenever the heroes, and by extension the audience, have a question, it's generally good form for it to be answered at some point, lest the audience get pissed and demand their money back. These questions can vary in importance, but when it comes to the Cryptically Unhelpful Answer, they sometimes have one thing in common: The answers are cryptic. As well as unhelpful.

Sometimes "answers" don't really answer your question. Sometimes they leave the heroes and the audience even more confused than they were before. It's intentional on the part of the author, but not intentional on the part of whoever's doing the answering.

Contrast the Cryptic Conversation, where the Eccentric Mentor purposely makes the answer cryptic and unhelpful. Often overlaps with the Mathematician's Answer, where the answer is technically correct, but not helpful in the slightest. Compare Ice Cream Koan.

Compare with Non Answer.

Examples:

Film - Animated

From Yellow Submarine:
Lord Mayor: Get help!
Admiral Fred: But where should I go?
Lord Mayor: No time for trivialities!

Film - Live Action

The Matrix and its sequels are notorious for this, especially during Neo's conversations with The Oracle. Although this is likely intentional, in order to give the viewer the choice between multiple interpretations.
Happens in Pirates of the Caribbean when Jack is studying Sao Feng's navigational charts. Even lampshaded.
Jack: "'Up is down.' Well, that's maddeningly unhelpful. Why are these things never clear?"

Literature

In Animorphs, Tobias asks Ax how he eats, as he doesn't have a mouth. Ax replies, "What do you mean, how do I eat? I have hooves, don't I?" Thanks for clearing that up for us, Ax. *
It's later explained that Andalites actually absorb nutrients through their hooves, mostly from crushed up grass and the like.
In the Belgariad/Malloreon these are abundant, leading to various characters (mostly Beldin and Belgarath) remarking how they hate riddles. When asked of one character why this is the only answer she gives, she tells them that it makes people think more about her words. Plus she knows it irritates people.

Live-Action TV

Star Trek: Deep Space Nine: Worf refuses to explain why 23rd-century Klingons don't look like their 24th-century counterparts, saying only, "We do not discuss it with outsiders!"
The X-Files: This is the job of pretty much every one of Mulder's "informants".
Ambassador Kosh of Babylon 5 has dialogue consisting of almost nothing but this trope. It's even lampshaded in the series.
Sheridan: [sighs] Well, as answers go, short, to the point, utterly useless, and totally consistent with what I've come to expect from a Vorlon.
Kosh: Good.