The office is eager to welcome Sabre CEO Jo Bennett to Scranton, and are dazzled by her Southern ways. When Jo finds out there are two branch managers, she says either Michael or Jim must go back to being a salesman. Meanwhile, Andy's Valentine's Day plan for Erin backfires.
- Fish out of Water: Michael feels out of place during his brief role as a salesman, being out of date with how things are handled in sales now and the working conditions alongside the others unbearable. Because of that, combined with Jim just much preferring the greater money-making opportunities provided for sales people, they both agree to switch places.
- Groin Attack: Downplayed. Jo's dogs seem to love Andy's crotch, but they don't hurt him. Plus Jo tells him to take it as a compliment.
- Hoist by Their Own Petard: Andy decides to send out Valentine's Day cards to everybody so nobody would be left out when Erin got one. However, he accidentally gave a romantic one to Kelly, making the latter think that he likes her romantically.
- Pyrrhic Victory: At least for Dwight. While he's more than happy to see Jim out of the manager position, it means he's back to being the latter's prank victim.
- Status Quo Is God: At the end of the episode, Jim goes back to being a salesman, and Michael remains the lone branch manager.
- Stealing the Credit: A downplayed example as its only them who believe it, but after Jim steps down Dwight mocks him for his 'failure' and later, him and Ryan celebrate while claiming credit for 'providing the shovel'. They essentially did nothing and Jim stepping down was pretty much entirely because of the larger income he could make as a salesperson, but still seem convinced they were behind his 'downfall'.