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Recap / Kitchen Nightmares S 5 E 15 Cafe Hon

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Location: Baltimore, Maryland

The micro-managing owner of this restaurant has managed to alienate the entire community, leaving her frustrated by falling sales and constantly switching the menu.

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  • Dagwood Sandwich: Gordon was given a massive club sandwich with crab cake. After trying and failing to figure out how to get it in his mouth he just gave in and disassembled it with his utensils to eat the bits separately.
  • Disproportionate Retribution: Overlapping with Can't Take Criticism, Denise 86es almost the entire menu — including basics like French fries — over minor complaintsnote , leading to over seven hundred dollars' worth of perfectly useable ingredients being dumped and wasted in one night.
  • Earn Your Happy Ending: The restaurant ended up lasting a long time, being sold in 2022 because Denise wanted to move on to other things.
  • Incompetence, Inc.: Denise clearly did not think things through, from what we see in the example service. Not only does she stop the service to complain about the artichokes—not after, but as everyone is working in the kitchen, bringing everything to a standstill and causing things to back up—but also pulled a dozen items off from the available menu (referred to as '86-ing.) It wasn't because they ran out, it was because there were one or two complaints—likely caused by the chefs not being able to keep track of their food because of her mid-service lecture. It was a disaster, needless to say.

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