An episode of Monk has the title character on hold with customer service while having a conversation with his assistant. During this conversation, the "This call is monitored for quality assurance" rep interjected herself into Monk's and Natalie's conversation.
This seems to be merely saying that Monk was connected to a customer service operator while he had a conversation with Natalie. No surveillance involved, and phones go always two ways.
Let's just say and leave it at that.
Pulled this for discussion:
- An episode of Monk has the title character on hold with customer service while having a conversation with his assistant. During this conversation, the "This call is monitored for quality assurance" rep interjected herself into Monk's and Natalie's conversation.
This seems to be merely saying that Monk was connected to a customer service operator while he had a conversation with Natalie. No surveillance involved, and phones go always two ways. Let's just say and leave it at that.