These are what we call the 'YMMV items.' Things that some people find in this work. We call them 'your mileage might vary' because not everyone sees these things in the same way. This starts discussions in the trope lists, a thing we don't want. Please use the discussion page if you'd like to discuss any of these items.
Jerkass Woobie: Sure, Neal comes off as a bit of a dick at times especially when he snaps at both the rental agent and the taxi driver, but after all he goes through, including nearly dying at least 3-4 different times, could you really blame him for reaching the breaking point?