I'm slowly becoming a convert to the principle that you can't motivate people to do things, you can only demotivate them. The primary job of the manager is not to empower but to remove obstacles.
There are two essential rules to management. One, the customer is always right; and two, they must be punished for their arrogance.
I made a typo in my annual budget request, but don't worry. There are only two things you can't buy for the test lab this year.
Hardware and Software.
<SaetheR:#916> why are stupid people my managers?