Heartwarming / Valve

• When the VAC system screwed up massively and unjustly banned about 12,000 Modern Warfare 2 players from Steam, Valve apologized thoroughly and swiftly unbanned them as any competent video game developer should. However, to make up for whatever inconvienience, they gave all of those who were banned unfairly a free copy of Left 4 Dead 2 for themselves and one of their Steam friends.