Undercover Boss (2010-present) is a primetime Reality Show on CBS that follows the top-ranking officials of major American companies and corporations as they go undercover to learn more about the challenges facing their businesses, and meet employees who help them gain a new perspective on working life.Each episode features a high-ranking executive or the owner of a corporation going undercover as an entry-level employee in their own company. The executives alter their appearance and assume an alias and fictional back-story in order to blend in. The fictitious explanation given for the accompanying camera crew is that the executives are being filmed as part of a documentary about entry-level workers in a particular industry (in the second season, the employees are told the filming is for a contest). They spend approximately one week undercover, working in various areas of their company operations, with a different job and in most cases a different location each day. They are exposed to a series of predicaments with amusing results, and invariably spend time getting to know the people who work in the company, learning about their professional and personal challenges.At the end of their week undercover, the executives return to their true identity and request the employees they worked with individually to corporate headquarters. The bosses reveals their identity, and reward hard-working employees through campaign, promotion, or financial rewards, while other employees are given training or better working conditions.
These tropes were discovered by the undercover boss:
American Dream: In the 7-11 episode, Igor came from Kazakhstan to pursue this. He's getting it.
Bad Boss: Occasionally dealt with in the jobs the Bosses take - some because they're have too much responsibility and not enough help, some because they have issues in their own personal lives, and some because they're just a Jerkass. The first two tend to get treated better in the reveal than the third.
Benevolent Boss: Most (if not all) of the executives want to help their employees by understanding them better.
Boss Incognito: As told from the POV of the boss rather than the other workers.
Brought Down to Normal: The executives trade leave their multi-million dollar homes and job perks for a week while they stay in budget hotel rooms and dress in standard company attire during their undercover work.
The "grunts" at the bottom usually have no idea who the executives running the company are and what they look like (not because they're ignorant, but because this information isn't useful to them in their everyday job), which makes this somewhat justified. It's somewhat subverted in the Carnival Cruise episode, because one waitress that the boss of the episode meets remembers the faces and names of everyone she's served, including him.
Defictionalization: The cover story for the NASCAR episode had the chief marketing officer pretend to be a fan who won a contest- he liked the experience enough that NASCAR eventually started running the contest for real.
Downer Ending: The "Epic Employees" episode gives this to the very first episode as we find out that Walter had passed away sometime earlier.
Everybody Smokes: Most of the workers and a couple of bosses are smokers. There is at least one person who smokes in an episode.
Fanservice: Interestingly subverted in the Hooters episode. The show takes great pains to note that the women who work at Hooters are much, much more than pretty ti-er, faces. One manager explains how she worked her way up through the ranks as a single mother, and now manages a group of like-minded employees.
For Inconvenience, Press "1": In the DirecTV episode, the boss has to wait on the phone for 21 minutes in order to get a waiver to remotely activate a guy's satellite box. Granted, there was a storm outside, but even the guy that's undercover notes that it's ridiculous to have to wait that long in front of a customer.
Handicapped Badass: Walter from Waste Management and Dolores from 7-11 are both on dialysis, yet they still work just as hard as if they were in their 20's.
Jimbo in the Hooters episode. Apparently reformed after getting called on the carpet, although there's controversy over whether or not he was fired by management.
Jacqueline in the Retro Fitness episode. Insults the customers behind their backs (even once in front of the customer), believes she knows what's best for the customer, guidelines be damned ("I know the book says to make the shake this way, but it's disgusting. Make it this way."), and is generally condescending and wasteful (pours extra shake down the drain instead of making use of it, like giving free samples to customers). She even has the gall to call the undercover CEO "rude and condescending" when he was just trying to do the job. Once the boss reveals himself (even bringing in the franchise owner, Bob, of her workplace), she pulls a Never My Fault moment where she makes excuse that the CEO is wrong and even stated in front of his face that she prefers to discuss the issues without the CEO to Bob...IN FRONT OF THE CEO HIMSELF. She cries mentioning that she would have never said those things if she knew that he is the CEO. But Bob noted that this makes it worse as that's how Undercover Boss show works. Ultimately, she was fired.
When Jacqueline is revisited at the end of season 4, she still has a Never My Fault attitude, proclaims that she knew this was fishy from the start and that, if she had to do it all over again, she'd do the same thing.
Luck-Based Mission: Larry O'Donnell's trash-collecting mission in the pilot. Try catching flying pieces of garbage and fill bags every few minutes.
My God, What Have I Done?: Mitchell Modell of Modell's Sporting Goods comes to realize what he's done to his body when he's horribly winded just by working one day.
Obliviously Evil: Management's plans sometimes cause unintended consequences. For example, in the Waste Management episode, O'Donnell learns that his policies have led to garbage truck operators being tailed by unmarked vans driven by employees who keep track of her schedule.
Oh Crap: Sometimes, the company managers have this reaction when the CEO reveals themself.
The bosses have this too if someone recognizes them, which happens every blue moon, or if the boss decides to reveal themselves for a personal reason.
The Checkers episode had an epic version when Rick Silva broke cover after watching a manager verbally abuse and threaten employees. He not only called the manager out, he ordered the restaurant shut down immediately. It opened the next morning with a new manager in charge.
Paper-Thin Disguise: The executive in each episode becomes a new man by growing a bit of facial hair (or shaving it off), changing his clothes and adopting a new name. In at least one case, though (the Hooters episode), Coby Brooks had to be snuck into the Hooters bottling and distribution plant he owned because he thought some of the employees would recognize him.
This is starting to change, as some will take additional steps in their disguise like dyeing their hair, getting ear piercings, or in one case wearing a padded vest to change their body type.
Pet the Dog: While it might be a Scripted Event, many employees do get things that make their lives a little more better. The "Epic Employees" episode shows that these things truly went through.
Reality Show Genre Blindness: Somewhat justified by the undercover CEO's posing as entry-level temps who have a film crew following them as part of a documentary (or, in the second season, employees are told they're being filmed as part of a reality show contest, usually called "Second Chances"). However, that still doesn't explain why some employees (e.g. Jimbo, the sexist oaf from Hooters) allow themselves to be filmed making poor judgement in regards to how they treat their employees.
Rich in Dollars, Poor in Sense: Several of the CEO's have trouble doing entry-level jobs (i.e. Larry O'Donnell from Waste Management is not called back after he fails to fill several garbage bags worth of litter, and Coby Brooks is not asked back after taking part in a routine lunch shift as a Hooters in Texas).
Scripted Event: A non-video game example. Undoubtedly used in every episode to the point of repetitiveness, where boss meets employee, employee reveals very personal deep secret to random person who just joined team in front of cameras. It wouldn't be called on more if they didn't do it in EVERY episode.
Possibly Justified at least partly with the original ruse of filming a documentary, since quite a few documentaries do have interviews with their subjects.