Happens to this customer, who is dining with his family and wearing a hooded sweatshirt in a warm restaurant. It's revealed that the long sleeves are to hide large arm bruises — he's recovering from chemotherapy, but the waitress thinks otherwise.
Another one. This time, a waitress assumes that because the little girl takes after her white father (who had not yet arrived at the restaurant) instead of her middle-eastern mother, that she was being kidnapped. The waitress ended up being arrested for slapping the girl, who had responded to the waitress grabbing her by biting the waitress.
Yet again. An employee sees a white woman with two black men (her boyfriend and best friend) and immediately assumes she's been kidnapped and is their sex slave. They overhear and immediately pretend to be her servants, just to mess with the racist employee's mind.
And a Diet Coke: This worker makes the assumption that the customer must be doing the "health benefits" version of this trope, and that no one could possibly want Diet Coke on account of its taste. The customer is not amused.
This cashier believes two forms of ID are fake because, apparently, no one lives in Washington, DC. ("It’s just government buildings and monuments!") This version was particularly problematic for the customer because the cashier attempted to confiscate and destroy said forms of ID note especially problematic as the customer had to fly home in a few days, forcing said customer to call the police to intervene.
The store owner in this story doesn't seem to grasp the concept of other countries being different from the one he is currently in (in this case, Canada) - wondering why his store in Oregon isn't closing early for Canada Day (July 1st) and subsequently being confused when it does close early on the 4th (Independence Day).
This police officer. Who cares if he's in North Carolina, the vehicle he stopped had a New York license plate and therefore he's ticketing the driver for not following New York law (NY requires vehicles to have front license plates; the owner removed the front plate upon leaving NY) even though no law of North Carolina, the state he's actually in, has been broken. Not even his sergeant pointing this out to him is enough to get it through his thick skull, since this is apparently far from the first such complaint.
Boss:(laughing) “You actually stayed here until midnight? You’re stupid!” Worker: "...excuse me?" Boss: “There would be no way I would’ve done that much overtime for this. We didn’t even need it until Thursday of this week anyway. It could have waited!”
This managerand his daughter have been stealing money from their company for half a year — and when they're about to be found out, the manager tries to get the worker processing the case to take the fall for it.
Apparently, this boss doesn't believe being too ill to work is an excuse for missing work. She threatens to fire that person if they don't come in — and then makes good on that threat, despite said person's dad painstakingly explaining why it's impossible!
This manager is just as bad, actually threatening to fire a worker if they call in sick ever again, regardless of the circumstances - such as the massive concussion they suffered at work a few days prior. Sure enough, the submitter wakes up one day vomiting excessively from the concussion, asks if they can at least come in later, and is fired. And then the manager has the gall to ask the worker if they'll be able to make it in for one of their busiest work days of the year. The submitter gives then a massive "The Reason You Suck" Speech and hangs up.
This boss writes up an employee after they refused to help a customer find a prostitute. Who cares if prostitution is illegal?
This boss does not give a damn whether his waiters are being rude to customers over completely inconsequential things like what sort of drink a woman orders, or that said customers are taking their business elsewhere because of this - but once he realizes one of them is an esteemed local food critic, his tune changes. Of course, this is only to ward off a bad review, rather than to actually make it up to paying customers that were mistreated (as evidenced by him repeatedly referring to things like the waiter deliberately spilling the woman's drink as a "misunderstanding"), which does not earn him their favor - the story ends by revealing that the restaurant went under shortly after this incident, despite (or perhaps because of) the critic not even mentioning them while giving another restaurant a glowing review.
This assistant manager, as accidentally revealed after a prank gone wrong, has been stealing from his own store, both for himself and his friend.
Likewise, this assistant manager, in addition to pretending to be the owner, had been opening the restaurant he works at on Mondays (when they're normally closed), only to give said friends free food, which had been cutting into their profits. The actual owner had him fired over this, as evidenced by referring to him as "my now ex-assistant manager".
This boss actually fires an employee for clocking their hours correctly.
New hires telling off the owner's actual children because they think they're catching someone attempting this is rather common, however - see here and here for examples of this form of Conviction by Counterfactual Clue.
Benevolent Boss: In some of these stories, where a lower-level employee is the culprit, the employee's manager will step in to intervene. And in a few of these occurrences, the boss will subvert this by being, in his/her own way, nearly as bad as the employee.
Here's one such boss that manages to get a Bad Boss (and his girlfriend) fired.
This lady lies about her qualifications to get a job, lies that her boyfriend is a lawyer, and then after getting fired, lies to her new employer that she was assistant manager at the store that fired her after seeing through her lies.
This CSR is pretty desperate not to have to do a return.
This manager tries to claim credit of the submitter's work for helping a customer's order. Too bad the store manager knew he was lying due to the fact the customer knew the submitter's name.
This agent is politely told to call between specific hours if they want a manager who can answer their question. She immediately calls back and, oblivious to the fact that the employee who answered was the exact same one as the last time, claims that "the last bitch I spoke to" was being rude.
This trope shows up depressingly often, and nearly every story in the Lazy/Unhelpful section is guaranteed to have an employee just throw up their arms and go "it's not my problem", even though almost every time this happens it is their problem.
Conviction by Counterfactual Clue: This shopper gets stopped at the door by a pair of greeters who ask for her receipt. She doesn't have it, but asks to go fetch her husband, who works at the auto department, but who isn't off the clock yet. Ha, say the greeters, the auto department closed an hour ago! You're lying, and we'll have to confiscate the item (an air conditioner). While it's true that the auto department has closed, the husband is still on the clock (he assists in other departments until his shift ends). But at this point, the greeters won't listen — they won't let the shopper or her kid leave with the AC (understandably), and for a long while they won't let the shopper or her kid go back into the store to fetch the husband (somewhat less understandably). The misunderstanding continues — and even escalates — up to the point the (angry) husband finally walks up with the receipt.
This cell-phone company."You want to cancel your cell-phone? Okay, that'll be $350. You say you're not paying because your father died, and it was his cell-phone? Yeah, right, not falling for it. $350, please. You say you have the official death certificate in your hand and can fax it right over here? You can buy a fake one for real cheap. Nice try, scammer, you'll still have to pay. You're going to go directly to the higher-ups in Corporate and beg for them to waive the fee? That's just fine, because they'll just ignore you until you've paid the fee as part of your monthly bill anyway!"
Oh dearie me, this is a veritablecascade of the events. The combination electric and water supplier has a monopoly on the whole town, with the mayor and other town council members sitting on the board of directors, with the narrator explicitly stating that "they get to do pretty much anything they want without repercussions." This includes the (13, at time of happening) narrator's mother being harassed about paying a bill that she already paid, with the company calling about an address on the other side of town; the same mother having issues with a meter-reader calling the cost at a far higher amount than used, despite her 'having been out for over two weeks with not a utility running;' a triple-cost bill being sent to the narrator's house, when it was intended for the bartender down the street; and the kid!narrator being left out in the rain due to the company sending in a pair of electricians to fiddle with the (malfunctioning) electric box, hence leaving the kid unable to use the garage keypad to get in! And running over some Texas Sage while they were at it. To top it all off, that was ALSO supposed to be the bartender's call! Oh yeah, it's been six years and it's still just as bad. Someone PLEASE try to hijack the government of Lubbock, Texas. They need help.
In this story, a worker is forced to leave early while they still have a ton of paperwork to do. The worker is promptly fired the next day for not doing that paperwork - and is then forced to sign a paper stating that they are leaving of their own accord, which means the worker is not entitled for unemployment benefits. Fortunately, unlike the previous example karma bit them fast and hard, as it was not very long before the worker found a new job and the corrupt company went out of business.
Didn't Think This Through: A cop stops a driver because they seemed to be going too fast...but doesn't have the radar readings to back it up. He realizes his mistake quickly enough to leave the vicinity before the driver can ask for his badge number.
Dismotivation: A possible explanation for some stories in the "Lazy/Unhelpful" category. The employees need a paycheck, but hate working with people, so they just be rude and unhelpful so the customer will give up and go away. This obviously doesn't work, as it often gets that particular employee fired.
Another explanation along these lines works for the second example under Screw the Rules, I Have Connections! below - the employee needs a paycheck, but hates working at all, so it's just perfect for him that he's "in tight" with a manager and therefore can use that as an excuse to force other employees to do his work for him. The instant he finds someone who this doesn't work on (namely, the owner's son), he immediately quits.
Disproportionate Retribution: This bank manager who called the police when one individual accidentally took one dollar more than they were supposed to after closing the account. The police weren't happy when they realized what had happened.
This bank representative is obviously not very sharp. First, he suggests the debtor make a weekly payment three times that of said debtor's weekly income. Then, after the debtor makes a sarcastic comment about having to start a meth lab to make that kind of income, the representative not only takes the comment seriously, he offers a line of credit for the venture, seeming not to realize it's illegal. Finally, after the debtor calls out the bank representative for that mistake, the representative tries to make the excuse that he'd had his mind on a sporting event, but commits Gretzky Has the Ball in the process.
"“GODD***IT, NOT AGAIN! I told you that I don’t do well with those titles! Call me ‘a**hole’, call me ‘f***er’, but whatever you do, don’t call me ‘sir’ or ‘boss’!”
Do Well, But Not Perfect: This one hard-working aide gets a lower "Productivity" score on her annual report than a much lazier coworker because the hard-working coworker gives 110% most of the time, with some days "only" giving 90%. According to her managers, this is apparently worse (and thus warrants a lower score) than a lazy coworker giving 50% most of the time, with some days giving 60 or 70%.
This self-proclaimed "Social Justice Warrior" takes it Up to Eleven. Literally everything is (potentially) racist/sexist/ablest/whateverist to her. Rather hilarious as she tried to convince the janitor that he is being oppressed. The janitor just gives her a "What the hell are you talking about?" look and says that he's quite content with this job, thank you very much.
Another subversion; the rotisserie trays the employee can't find...aren't where the coworker said they were. The coworker is very unhappy when she finds out.
Feeling Oppressed by Their Existence: Seems to be the logic behind this vegan worker throwing out everyone else's lunches, telling the submitter to never wear their leather jacket again, and trying to throw out the director's leather purse (this last one gets her fired before her first day is over).
This cashier accuses the submitter and her daughter of being Grammar Nazis by giving them grief over their choice of words in trying to order popcorn.
This manager chews out his employees for being late, even though they were held up by construction. When the manager's boss points out that the manager was late too, the manager says that he shouldn't be accountable for that, because there was construction.
A regional store manager wonders why a local manager is leaving. When an employee tries to explain using the regional manager's daughter, saying that there is no way either of them went to college to work at a dead-end job, the regional manager says that their daughter wouldn't stand for that job, but still doesn't understand why the local manager wouldn't stand for it either.
The exact same (lack of) logic is demonstrated by this boss. Parking lot needs its snow shoveled, but there's a sketchy-looking man rooting through their trash nearby. When asked if he would let his fifteen-year-old daughter shovel snow by herself in this situation, the boss says "of course not". A fifteen-year-old employee wanting someone else to help her just in case, though? She's just being lazy for no reason!
A cashier gives a mother and her baby daughter a hard time because she's under the WIC program until the cashier's twin sister points out how she had a son during high school and had to have their parents help her out temporarily.
Implausible Deniability: This company rep tries to excuse being beyond useless at helping a customer by telling them said company does not have email. To repeat: they try to tell the customer that an international provider of telecommunications, which had already sent that customer multiple emails, does not have inter-office email.
This nurse apparently thinks that being calm while donating blood means that the donor obviously has a sexual fetish for it. Both her fellow nurse and the donor are extremely confused. To compound the Insane Troll Logic you would think you would want the person who likes to give blood to have every reason to do so!
This cashier can't even keep a consistent excuse for refusing to take a return for more than thirty seconds.
This user wonders why IT is closing his support ticket after he basically refuses to let IT actually do anything to fix his problem.
This boss tries to blame an ex-intern she didn't get along with for making an hours-long call on her home phone to Southeast Asia that resulted in a massive phone bill. It was clearly just a coincidence that the boss' cleaning lady's temp replacement had family there, and had a phone that could receive but not make calls.
This boss basically cuts out every single source of income his store could possibly have, and then expects to make more sales than before. The situation is effectively a kind of Disaster Dominoes:
He interdicts allowing free playing of anything because it tempts parents to leave kids there, and he doesn't want to be an ad hoc babysitter. This is somehow more important than the possibility of the kids (and other on-the-fence customers) deciding the games are worth buying.
After sales wind up falling to half because of this (and a good chunk of the work force is jettisoned), he ends the weekly game tournaments because he doesn't want to have to pay for more than one employee on the floor at a time, even though the said tournaments bring in more money in 2 hours than the normal sales on any other day. It's worth noting that he doesn't connect ending the free game tryouts with the business decline.
At the same time, he stops getting new releases, and interdicts trading old games for new, because he's apparently afraid that the new stuff is likely to just sit there. To be fair, the store deals in old consoles and their games, but one gets the distinct feeling he thinks retro gamers are the only demographic that ever sets foot in the store.
Finally (after forbidding even bathroom breaks because they'd require the store to be sealed off because he's so cheap that he doesn't want to pay for more than 1 person being present at the store, as stated above), he stops console repairs because he thinks ordering the parts ahead of schedule is a risk of them just sitting around! In short, he effectively dismisses the value of any source of income besides people expressly looking to buy old games. No surprise that that one basket wasn't enough to keep the store afloat.
This employee calls a tech support person about an e-mail. The employee made a typo regarding a mailing list and wants to rectify that, but do they ask for the e-mail to be recalled or send out another e-mail with the correction? Nope, they ask the tech support person to change the name of the mailing list to match the name in the e-mail instead. Never mind that the mailing list is already being used a lot and they don't own it—admitting that they made a mistake is far more of an issue.
This man absolutely refuses to turn down the volume from the maximum level on his computer or use headphones, because he needs to know every single time he gets an email. Never mind that everyone else has to hear the noise too and is very irritated by it.
Boss: How the f*** do you think this is wrapped correctly? Are you an idiot? Are you slooooooow or something? Hurr dee durr, I’m too stupid to wrap a f***ing breakfast sandwich!
This retail assistant manager acts like a jerk to pregnant people, forcing them to do work meant for other people and calling them the wrong name, for seemingly no reason. Unfortunately for the assistant manager, that behavior results in her getting chewed out by the store manager.
This credit card agency worker ignored a clerk's inquiry: "I heard you the first time, but that just went over my head so I ignored it. There’s nothing I can help you with here. Have a nice day."
This person at a truck reservation company refuses to reserve a truck for a customer and demands that they do it online themselves: "Uh, well, then I’d have to take down ALL of your information. I’m kinda busy, so… please visit our website and reserve the truck there. I don’t have time to help you."
This nurse refused to give the migraine suffering submitter (who unable to take NSAIDs due to adverse reactions) the opiate shot she'd already made an appointment for, tried to lie to her after the doctor said she could have the shot to get her to leave, accused her of being a drug addict, and threw the medication that had been prepared for her away. Fortunately a second nurse intervened and got the patient her medication. It turns out the bad nurse was married to one of the doctors at the same clinic, and was already on thin ice, and after the patient called to complain both the nurse and her husband were fired.
This restaurant employee seems to not care one whit about hairs in a customer's sandwich, which is a clear health violation, and actually chastises the customer for complaining about it. Luckily, the manager straightens the situation out.
The customer who dealt with these pizza place workers isn't as lucky. Not only are the employees lazy and assholes, so is the manager, and he thinks the employees are the best he's ever had! The customer does get her payback, though, when the pizza place closes down and the former employees attempt to get a job where the customer works.
This employee wears their LGBT bigotry on their sleeve like it's some badge of honor. The manager, thankfully, has no tolerance for that crap, and fires them within the week.
This Assistant Division Officer acts like a asshole to a sailor whose is about to get married later that afternoon. The officer gives the sailor a list of tasks that will make him late for his wedding because he didn't like that the sailor and his fiancee were not getting married at a church but at city hall by a Justice of Peace, and proceed to insult them by calling them sinners for ruining the sanctity of marriage. Despite the officer's talk about marriage, it is later revealed the officer was a Hypocrite when his wife discovered he was having an affair with a Rear Admiral's daughter!
These nurses, seeing an unconscious, bleeding man and his daughter breaking her leg trying to carry him into the hospital, refuse to help because they automatically assume the man is a drunk and the daughter is a druggie.
This cashier immediately calls for security just from seeing a Japanese person approaching the counter, automatically assuming she's going to steal something and calling her a "ching-chong" while the guard searches her bag. When it unsurprisingly turns out she made shit up, rather than apologize as the guard suggests, she shouts, "As if! I'm going on break!" The next time the submitter went there, that cashier was long gone.
This doctor acts holier-than-thou about a patient coming in hours after they notice symptoms (since they were at work and couldn't come in earlier), and then for good measure insults them for an unrelated condition they've had since birth. The patient outright refuses to let that doctor touch them after that point; fortunately, since this is far from the first time that doctor had been an asshole to patients, he's fired almost immediately.
This waiter, during slow moments where he's the only one working, decides to go up to perfectly-behaved customers and go completely berserk at them for no reason at all - and then, since he's the only waiter who saw what happened, blame them for his conduct. Fortunately, the restaurant has security cameras, and he's fired on the spot.
This service rep of a bank refuses to believe that a charge is wrong, and shrugs it off by saying "Our system doesn't make mistakes", no matter how much proof the submitter gives that it's an error on their part. It escalates to the rep insulting her over it, and then for good measure accusing her of being a scammer when she asks for the rep's name to file a complaint; unsurprisingly, as the submitter discovers when filing the complaint, the asshole was fired the instant she ended the call.
These cooks thought it was funny to shut a claustrophobic high-functioning autistic worker in a walk-in freezer, causing the worker to almost have a full blown panic attack. Unfortunately their manager agreed with them. The submitter quit that job a month later.
This cook likewise thought it was funny to lock a pair of coworkers, one of them nine months pregnant, in a walk-in freezer - and then he forgot about them for twenty minutes because of a sudden rush of customers. And, again unfortunately, the manager actually writes the pregnant worker up for going back there in the first place.
Please immediately report stolen passport to the embassy, which you may enter upon showing a valid passport.
Please bring a bank statement to open a new bank account.note While presumably a statement from a different bank would work, this particular customer has never had a bank account before, with any bank.
Several examples where a person is trying to cancel a service or close an account for a dead relative and get told their relative has to come in in person. One had to say "he's DEAD" at least three times.
"I think I should get counted for this signup instead of you, because I spent so much time with her!"
Know-Nothing Know-It-All: A distressing number of stories set in a hospital will involve nurses and even doctors that apparently never actually went to medical school but still blow off legitimate concerns from a patient with nothing more than "I know better than you because I'm a nurse/the doctor".
This worker refuses to help a customer find sweeping compound, claiming they don't have it. His supervisor orders him to clock out while she helps the customer get his item. The worker lies to the boss that she tried to fire him. Too bad for the worker, the customer told the boss what really happened and how the supervisor helped him, which got the worker fired instead.
This girl is nothing but snide and holier-than-thou to someone who got a speeding ticket that was most definitely an accident, calling him stupid multiple times, thankfully the manager was more level headed. When the poster went in to rectify it, said receptionist called him stupid when her boss was right behind her. Say goodbye to your job, missy.
This registrar and his boss purposely register girls into ballet and gymnastics classes regardless of what they actually wanted, because the registrar is a sexist who doesn't believe girls can play sports and his boss wants the classes to meet its quota of 9 students each so they won't get cancelled. They get their comeuppance when two mothers who wanted sports classes for their daughters, outraged over what these men did, organize a boycott, to the effect that only 16 of the 37 children who were signed up for sports (all boys) actually attend these classes, leaving most (possibly all, depending on what they were signed up for) of these classes cancelled!
This store manager went out of his way to avoid ever working on the holidays, against company policy, including scheduling a shift manager to work on Thanksgiving four years running. He was found out when one of the workers he screwed over called corporate, was forced to work Thanksgiving and possibly Christmas, and was demoted and transferred to another store.
This worker repeatedly sexually harassed other female employees, who could do nothing about it, since he ignored their requests to stop and his father was the boss, who likewise ignored any complaints. When someone to whom the boss is not actually a superior gets fed up and does something about itnote She knocked him out and duct-taped him to a table in full view of a security camera. It took fifteen minutes to remove the pervert from said table., the boss immediately threatens to fire her - only for the owner to fire him and his son instead, after which he assists the employee in filing a sexual harassment lawsuit on those two.
This lunch manager threatened to fire someone who tried call in sick because of pink eye. The morning manager personally clocked out the worker and ordered him/her to stay home until they were better. The lunch manager was forced to personally clean and sanitize everything the sick worker had touched.
An extremely racist carpet salesperson refuses to take their turn helping a customer because he is African-American, repeatedly calls him a racial slur, implies he's a criminal, etc. Then it turns out he's a sports player, and carpeted his entire home in expensive carpeting, and therefore the racist salesperson just missed out on a huge commission.
This girl's boyfriend gets brought to a police station when a cashier thought she saw a 20-something male kissing an 11 to 14-year-old girl; the young girl is 26.
Second verse, same as the first. Even the ages are nearly the same.
And now for something completely different: someone mistaken for a pedophile because the receptionist thinks a lady born in 1992 is only eleven years old in 2013. Even worse, this comes after the receptionist clearly sees the boyfriend's birth date was only two years before the girlfriend's - he justifies this by claiming "I thought he was trying to trick me".
And here it's a nurse. After being the third one to not know a woman gave birth without an epidural, she also thinks she's a teenage single parent; and when her husband shows up, she immediately accuses him of being a pedophile and goes to call the cops. Luckily, his mother, who also works at the hospital was there and drags the idiot nurse off. When the girl wakes up next, she's greeted by another nurse who was put there by the mother-in-law to keep other stupid nurses away.
Not racism, but this worker was reprimanded by their supervisor for insensitivity towards the disabled. The supervisor thought the employee was using the term "Mr. Walker" as a derogatory name because he uses crutches to walk, the real reason is that the man's name really is Mr. Walker. The worker sarcastically suggests calling the disabled man "Hey, you!" or just simply ignoring him completely, but the sarcasm flies completely over the supervisor's head and agrees with him.
This worker and manager both come to the conclusion that a person is refusing to do business with the worker solely because she is wearing a burka, even though the person repeatedly tells them that she's deaf, and she legitimately cannot do business with that worker because the burka prevents her from reading their lips.
Mistaken for Servant: Exploited by the submitter here: He was hired as a networks engineer at a call center, but the first day the owner mistook him for a "coffee boy". The submitter ran with the mistake because in three years, no one realized he was still being paid as though he were in the position he was actually qualified for: In fact, he's being paid more to make coffee than he would have been to maintain networks, because his boss keeps giving him high performance ratings, so he keeps getting raises.
Mistaken for Subculture: This story with a mix of Mistaken for Junkie. Two American Pizzeria cashiers refuse to serve a Maori uncle and nephew and tells them to leave thinking they were "druggie tattoo freaks" due to their Ta Moko tattoos. When the nephew tries to explain their Ta Mokos are actually part of their culture and it’s against regulation to not serve customers just because they come from a different race, the cashiers think they're making it up. Thankfully, their manager knows Maori culture and apologizes to the customers by giving them a free pizza.
This clothing store employee blatantly insults a customer, calling her a fatass among other things and telling her to get out of the store. When the customer's friend helps out, the employee begins insulting him too, and learns too late that the friend happens to own the store they're in. Unsurprisingly, the employee is fired on the spot.
This new employee tries to scam a customer into giving him a large tipnote he claims that a free bag of chips and dip are "on me"; the actual policy is that every order over $10 gets free chips and dip... failing to notice that the customer in question is a shift manager at the very same restaurant.
This supervisor tries to play a prank on the submitter by claiming they had a rat problem, the submitter responds by telling him that because Alberta's pest control is so draconic that a rat problem would get them shut down. By the time the poster's done with him, the supervisor's having a panic attack.
My Rule Fu Is Stronger than Yours: This student points out that if they're liable for taxes in California, they want the services their taxes pay for. They will gladly pay the $8 in taxes...from a refund of $10,000 out-of-state tuition.
Nepotism: There are exceptions, but most employees shown to be married or otherwise related to a higher-up in their company can and will get away with laziness, incompetence and even criminal acts, because said higher-up always looks the other way. Thankfully, Laser-Guided Karma is still in effect, and most such employees end up fired by the end of the story, if not by said relation, then alongside them if they were letting that employee's problem(s) slide.
No Good Deed Goes Unpunished: In this story, three customers decide to leave a $13 tip for a server whose serving them poorly, thinking she's having a bad day. What does the server do? A thank you? Nope! The server calls the cops on them when they leave by lying that the customers tried to Dine and Dash by only paying $13 despite the fact the customers saw the server counting the money paid for their food at the counter! Thankfully, the cops believe the customers due to their willingness to cooperate and a security camera. The server gets “serious discipline” and the customers get a $80 refund for their trouble.
This trope happens in a drive-thru, of all places.
Offscreen Inertia: Inverted here, where a cashier actually is still in the same spot they were fifteen minutes ago because of the lunch rush, but a manager still assumes that what she asked for got done.
Old-School Chivalry: This waitress firmly believes that the man is supposed to pay for his girlfriend's meal and not the other way around; it doesn't matter if the woman isn't his girlfriend, nor does it matter that it's the man's birthday, nor does it matter when the restaurant's owner fires her for being a jerk about it and gives them the meal on the house.
A more tragic example here. A waitress brings a customer to tears by insulting the customer for being extremely thin, among other things, assuming that the customer is anorexic (or possibly bulimic). If the waitress had bothered to ask and not jump to conclusions, she would've learned that the customer was like that because she was hospitalized. One can only hope the (soon ex-)waitress felt REALLY awful after that. (Given that her prior assumptions were health-related, a Sustained Misunderstanding may be the more likely outcome.)
Here's a similar case; even the manager is skeptical of the person's explanation until they show them the stitches from the tonsil surgery. The manager, out of guilt, comps the meal.
Another tragic example where two employees of a drugstore see a mom and her sick kid waiting outside the drugstore for it to open, and immediately assume she's a "crack whore" with a "crack baby". Nope, the kid has a bad fever, and neither the baby nor the mom were able to sleep as a result. Thankfully, a third worker, a parent himself, is far more understanding.
This story begins with the submitter telling us about how notoriously awful the baggers at their local grocery store are. Knowing this, they still have to contemplate this trope when a bagger responds to a request to put a loaf of bread in a separate bag by completely ruining that bread, putting a two-liter of soda in with it despite the request, and then shaking it until it's ready to explode trying to tie the bag closed.
The employees of this restaurant apparently haven't heard the jingle that lists the ingredients of a certain signature sandwich they carry.note Though it's never explicitly stated, it's likely a Big Mac at McDonald's. One wonders how the employee can simply shrug off leaving the meat off a sandwich that normally has it, though, jingle or no jingle.
This person didn't even get promoted for it - the company just decided that they had to blame someone for a decrease in productivity (rather than, y'know, find out the actual reason and do something about it, but that's asking too much for a company featured on this website), picked the guy who's doing a job on his own that requires at least two people, and submitted fake HR reports about his activities.
Here, a security guard repeatedly cuts off a museum patron, refusing her access because the guard thinks she's not old enough. Once she finally gets to prove it, the guard acts as if the preceding exchange didn't happen, leaving her annoyed.
In this story, a convenience store supervisor constantly interrupts an employee and chastises them for not asking for a customer's ID. It isn't until the end that the employee gets in that the customer wasn't buying alcohol.
This employee is so used to people asking for a free replacement to a water-damaged phone (which is against the replacement policy) that it takes a minute before it registers that the customer is asking to purchase a replacement.
This theater worker replied with information regarding Twilight show times, despite the customer asking for tickets to The Hobbit. Presumably, she got questions about Twilight a lot.
A fourth instance, but at least the manager that was brought over kept their head on straight.
This person isn't even trying to buy anything other than ice, and the cashier still argues about a lack of ID over it.
An entire series of reflexive responses, though the barista cuts himself off in the middle of each one the moment he realizes the customer has already given the answer. He then praises the customer for the "most coherent order ever."
Apparently the case for this cable guy, who assumes a customer's problems connecting to the Internet is with their router, and not because the 40 feet of cable knocked down to their front lawn by branches the customer was actually calling about. Best bit: cable guy chastises the customer for not mentioning that in the report, right before actually reading said report that very explicitly mentions it.
This employee, who catches herself in the act and humorously blames "programming".
This cashier snaps at a customer for asking about free things, when she did nothing of the sort.
Revealing Cover Up: A perfect example right here. The medical office receptionists accused a patient of having skipped her bill, because they didn't want the doctors to learn they'd gone out for lunch in the middle of their shift and left the desk unattended.
This patient with an asthma problem has to mention three times that she's allergic to certain drugs. At least none of the doctors present repeated their own previous mistake, but they should have been paying more attention to the chart.
Sadistic Choice: This hotel manager is insistent that a customer's free night at the hotel was fraudulent. She ends up having one of these forced upon her: either she admits the beds were not cleaned as she says they were, or she admits that a maid came into the room and took their towels despite a 'do not disturb' sign being on the door.
This collector somehow failed to realize that the debtor's comment about having to start a meth lab to make the suggested payment (NZ$1000 per week, or about US$800 - this after the debtor explaining he only made NZ$320 in that time) was not an option the debtor was seriously considering. To top it off, the collector somehow failed to realize the suggestion was illegal.
This coworker is deathly afraid that this is the case with the sales manager (who happens to be the boss's wife), to the point that said coworker tries to stop the viewpoint character from writing a complaint to them, even erasing a draft of the email in the effort. ("This is for your own good!") It turns out the boss appreciates the complainer's honesty and guts, and the sales manager's work improves significantly as a result of the complaint.
This story concerns an asshole who constantly sexually harasses female employees of a theatre production, and his equally-asshole father who refuses to acknowledge that any wrongdoing is taking place no matter how much the other employees complain. It backfires on them when a security employee who has had enough duct-tapes him to a table after he gets particularly aggressive with her, and when the boss threatens to have her fired over it, the owner steps in and fires him and his son instead, in the meantime setting them up for the security employee to sue them both for the sexual harassment (the son for doing it, the father for pretending it wasn't happening).
Thesecops refuse to do anything about a groom not only refusing to quiet down his party but also having far more people in his hotel room than the fire code allows, simply because he happens to be in the military. Fortunately, his commanding officer isn't having it, and the groom ends up demoted and discharged for it.
This company's policy is that every manager has to work at least one holiday so the rest of the store's employees can have a chance to take them off. Naturally, there's one manager who's decided he will not work any holidays - if the entire rest of the store has to work every Thanksgiving and Christmas rather than spend them with their families to facilitate this, so be it.He's soon demoted and moved to a different store when someone picks up on this and reports it to corporate—but not before that manager is also forced to work both Thanksgiving and Christmas.
Again for this manager - days off at the gymnasium they work for are on a first-come, first-serve basis, but even though the submitter was the first one, the manager scheduled them for a day they wanted off anyway because nobody else wanted to work that day either.
This girl shows up to work in a factory and completely disregards the dress code there, wearing fancy clothes and refusing to wear steel-toed boots. Furthermore, she refuses to work on a machine because she'll get dirty and won't help with crates because she'll break a nail. As the entry states, she only lasted two days.
Secret Test: A hotel manager here sabotages a guest's request in order to make one, with unpleasant results.
Separated by a Common Language: Taken Up to Elevenhere. The waitress looks at the British woman like she's speaking Mandarin Chinese, but when the British woman tries speaking in an American accent, the waitress understands her just fine.
This teacher refuses to let her students leave the class during a fire alarm because they're taking an exam. She would rather the students burn to death rather than leave an exam unfinished. Luckily the director came, got all the students out, and the teacher was fired and sued by the school.
This pizza delivery worker was involved in an auto accident that damaged property (including another person's car). The first thing he did? Borrow a neighbor's cell phone to call his job to make sure he wouldn't lose it, rather than check on the occupants of the car. This, among other acts (such as lying to police) eventually caused him to lose said job.
This guard is more worried about the fallout from a potential Ambulance Chaser (without any proof that the seizure victim in question would even consider it, for the record) than actually saving the person's life, to the point he actively tries to stop emergency services from doing so. Because interfering with emergency services is a serious crime, the obstructive behavior gets him a criminal record, which means he can no longer work as a security guard (or in many other jobs, for that matter).
This doctor puts patient turnover ahead of patients' well-being. "Dr. Jerk" would be insufficient to describe him.
This receptionist thinks finalizing her nose job on the phone was more important than getting a patient who's in pain to meet the Doctor. What's worse was the patient was the only one in the lobby, meaning the receptionist could have done this at literally any other point in time without issue. The receptionist was later fired.
This photo lab manager catches an employee selling cigarettes to a regular customer who they both know is in his 40's, and immediately claims because she's friends with that man's mother, she knows he's actually a 14-year-old boy with a "growth disease" that just makes him look like he's 40, and she's going to report that employee and get them fired for selling cigarettes to a minor. The manager she goes to reprimands her for standing by and letting this happen while hoping that a coworker will get fired over it, rather than actually stepping in and stopping the transaction if she's so sure that the customer is a minor.
Smug Snake: The workers in these stories until they lose that smile:
This cashier takes away a customer's ID and passport as fakes because she believes nobody actually lives in Washington, DC. The customer calls the police on her because the cashier is planning to destroy her ID and passport (while smiling smugly thinking it's the customer who's going to be arrested). Unfortunately, the cashier loses it when the cop not only calls her an idiot for thinking nobody lives in DC but not realizing her IDs are legitimate.
Another cashier stops a young girl from leaving because she sees the girl writing something in her notebook and immediately jumps to the conclusion that she was going to steal a car, loudly proclaiming that she caught a thief. However, when the police and the girl explain to the cashier what's written in the notebook are not car license plate numbers but the dates of when she found license plates from different US states, she tries desperately to justify her accusations that the girl is a thief. The cashier got in trouble with the police instead.
A "nurse" calls a patient an idiot for coming to a medical lab and tells her to leave because the patient came for a catheter, which the "nurse" claims they don't do - and then it's revealed she's not actually a nurse and has no idea what she's talking about. After the patient gets her blood taken from her doctor, the "nurse" continues to insult the patient, telling her that she's going to die because her doctor is stupid right before she's paged in by the Big Boss; the submitter learns later that she was fired on the spot for turning away eleven other patients over jumping to conclusions, couldn't for the life of her figure out why she was being fired, and had to be dragged away by security while screaming about stupid people and stupid doctors.
This night security supervisor at a resort orders the couple who runs the bike rental shop to close down despite there being customers still being helped. When the couple ignores the security supervisor warnings, he gets mad and calls the couple's boss, the General Manager, thinking the boss will side with him. Instead, the General Manager praises the couple for their work in helping the customers and tells the security supervisor to help the customers or stop bothering them and leave. Losing it, the security supervisor threatens to have the couple fired, but the customers come to the couples defense and complained about the security supervisor behavior to corporate. The supervisor was fired and given unemployment denial.
A bizarre case here where a female employee clearly believes that auto maintenance and repair is beyond a woman, but the male employee she summons clearly sees that in this case, the woman who had to pop the hood had things in hand.
Inverted here, when a man isn't employed because the worker thinks they're not as hard-working as women. As the story says, sexual discrimination laws go both ways - and, of course, the employer is still dumb enough to tell this to that man's face.
This woman has had to deal with many home improvement stores that fall deep into this trope, so imagine how she feels once she finds a store that averts it. To top it off, said store is run by a woman, perhaps inverting the trope as well.
This registrar is a jerkass sexist won't register girls for the mall's sports activities (Soccer, Football and Hockey) but instead puts them into ballet and gymnastics because he thinks all girls like those and hate sports. What's worse, the organizer of these activities allows it because he only cares whether all of the activities have at least 9 kids attending each otherwise they be canceled, claiming it's fair and equal despite the fact the girls basically have no choice in what they get to do. It eventually backfires once a couple of Mama Bears, unhappy about the situation, organize a boycott, leading to most—if not all—of the activities being cancelled.
This registrar is better in this regard; his excuse is that every other girl signing up legitimately did want ballet, so he assumed this one wanted that too, and is quick to fix the mistake when she points out she wants to play football. Unfortunately, the organizer is just as sexist as the last example; he even talks as if the girl will end up dropping off the team immediately, even after being shown video evidence of her liking the game and being very, very good at it. At least the organizer (albeit grudgingly) allows her the chance to try. Also, this incident takes place in Darwin, so they may have been talking about Australian Rules Football, which is a very rough sport.
Rounding out the possibilities, this registrar is a jerkass sexist who, without the knowledge of the parents, sign up girls for ballet and gymnastics despite their requests, and even threatened physical violence on a woman who complained about it. Unlike the previous two stories, the organizer is not happy when he finds out, and ends up firing the clerk on the spot and correcting the misplacements that he can. (Bonus points: Apparently, the clerk was later arrested on sexual assault charges for a different incident.)
Stock Yuck: This pizza place worker makes the assumption that teenagers ordering a pizza with anchovies is a prank call - and, in typical Not Always Working fashion, is unnecessarily rude about it, which gets him fired within five minutes.
In one story, a district manager comes to a coffee shop that has been voiding too many transactions to supervise and see whether the baristas are making a lot of mistakes, but after the day is over and he's had to make voids himself because of customers' order problems, he actually tells the baristas that it's not their fault the town is full of idiots.
Suspect Is Hatless: This worker at a nursing home, who describes a resident as the one who "has gray hair and glasses, and is sitting in a wheelchair." A coworker points out that that description doesn't narrow it down very much.
A teenager buying diapers for her new baby sibling gets harassed by a nosy cashier who assumes that she is a teen mom and refuses to listen to her explanation otherwise. It's bad enough that the teen winds up going to a different store to buy the diapers.
Stories under the "Ignoring/Inattentive" (formerly "Not Listening") tag tend to be cases of this.
Taken to the extreme here. The caller tries to get her problem reassigned to another IT Manager, because the current one is on vacation. The helpdesk person repeatedly says that the away manager is already assigned to the case, and not once seems to understand what the caller is actually saying.
From this story: "..as I have explained, I am unable to pay any more at present." "I understand, but why are you not paying a greater amount?"
Here is a tobacco example similar to the liquor examples above.
Part 2: an idiot/Jerk Ass cashier who needs to have their manager called in for basic math skills.
This employeereally wants to work (read: get paid for) Mondays even though the store in question is not open on Monday.
This company had to deal with a bill collector that continued asking for someone who never had anything to do with them despite filing multiple complaints with the FCC. Even after the boss gave them permission to mess with the caller, they still had to prank the collector no less than six times before they finally gave up.
Apparently "I don't have a bag" is too complicated a concept for this girl to understand.
This teller keeps telling a customer they have to remove their sunglasses, not understanding when the customer repeatedly tells them that they're not actually sunglasses.
This clerk insists on giving a customer five dollars back for a one-dollar DVD return and taking one dollar for a five-dollar DVD purchase. The customer just accepts it (and gives the extra change to charity) after the clerk fails to understand the problem after it is pointed out to her two times.
This security guard decides that a family helping their young daughter put on a jacket means that they stole it. It doesn't matter that it's stained, has no tags, and is a brand the store does not sell. When the guard finally gets that it was not stolen, several hours later, he asks a coworker "why didn't you tell me?", when said coworker did, numerous times.
This demonstrator seems to believe that a family claiming they don't have carpeting on their floor means they don't have a floor at all.
This nurse downs an entire bag of pills, despite not knowing who they belong to or what they are for. Fortunately for her (and possibly unfortunately for the rest of us), they were mostly harmless lactose-intolerance pills, so no Darwin Award for her (at least, not yet).
These coworkers stop in the middle of a stairwell during a fire drill to take a selfie, endangering the people behind them as well as themselves. Had this been an actual emergency, photobombing their selfie (as the submitter suggested) would have been too light a reaction.
You Can't Miss It: This receptionist gives directions from the current doctor's office to the office of a specialist for people with color-blind vision...citing landmarks by color. Thankfully, once the patient spells out the problem, the receptionist finally seems to realize what they were doing wrong.
Neither does this server. Though, given the circumstances, it's equally possible that he does know, but either doesn't know what counts as meat (since he claims chicken noodle soup and bacon have no meat), or is deliberately being an asshole to the vegetarian customer (since, given the above thought process, he ignores the customer's request to not add bacon to their dish and then insults them for complaining).
Needless to say, we didn't tip well.
This worker makes the opposite of the usual mistake, extending the definition to include rice and beans.
Maybe here. It's possible the boss meant someone else was killed in the accident, but it's not clear.