Station Officer Steele has a very contentious relationship with Firefighter Elvis Cridlington, and a recurring element of this is him referring to him by his surname, something he doesn't do with Sam or Penny. Thus, whenever he actually calls Elvis by his first name, it sticks out in the best way possible.
Series 2
In the Christmas special "Snow Business", there are some huge heartwarming moments:
Norman ringing the fire brigade to help Sarah and James out of the ice. Considering that the three don't always have the best of relationships, it is touching to see Norman do some good for once.
James: Are you sure you told them where we are? Norman: Yes! Of course I did!
Sam handing out presents to Sarah and James by the village Christmas tree, while Norman looks on dispiritedly. Not only is his mother embarrassingly tipsy, but it seems he has no father or uncle figure in his life, and it may be that he envies the twins for having Sam. However, Sam unexpectedly pulls another present from the sack and gives it to Norman, who is amazed and delighted. It's even more heartwarming because, despite Norman's generally bad behaviour, he really does deserve this reward after helping to rescue the twins earlier in the episode.
Sam: Here you are, Norman. There's one for you, too! Norman: Aww, thanks a million, Fireman Sam!
The ending, where Sam hangs a stocking over his mantelpiece and, since he will be on duty on Christmas Day, wonders whether or not he's too old for Christmas. This combines with a Tear Jerker along with a slow Christmas version of the theme.
Sam: Might as well hang this up, just in case. Don't suppose he'd call on me, though. I'm a bit old now. Oh, I don't know...you're as young as you feel! Happy Christmas, Pontypandy!
Series 3
Elvis is blatantly smitten by Penny in her first appearance in "Dily's Forgetful Day".
At the end of "Brass Band", Norman finds out the firefighters are cheating by using a music machine Sam created since the band was terrible otherwise. Sam sees that he's about to expose the ruse by shutting the machine off, but he decides against it and just gives Sam a thumbs-up.
Series 4
Another example of this occurs in "Trevor's Bus Boot Sale" when Trevor's legs are trapped by an old cooker and he is suffering from toxic fumes. After ringing the fire brigade, Norman stays at the dump to ensure Trevor isn't alone and even takes the trouble to explain the chemical involved. Also, remember when Norman envied Sarah and James' new roller-blades at the beginning. Well, the ending shows a rather heartwarming moment as Trevor buy Norman some roller-blades as a way of saying thank you for rescuing him. Like "Snow Business", Norman deserves this reward.
Trevor: Norman, I just wanted to say thank you for rescuing me the other day. (hands Norman a present) The best way I could. Norman: (opens the present) Cor! Roller-blades! Aw, thanks, Mr. Evans! You're the best.
Series 5
In "Mummy's Little Pumpkin", Norman attempts to enter the burning general store to rescue his mother. While he's stopped, he doesn't get off guard until he knows Dilys is safe.
Series 8
Steele's attachment to his old fire engine in "Bessie to the Rescue". He is at first convinced that everyone else will view Bessie as just some outdated scrap, but Sarah and James share his excitement in resurrecting her, and after Steele puts her back into action against a mountain fire, the rest of the team insist on un-retiring her.
In "Lily Lost and Found", despite his annoyance at Lily following him around and her high-pitched squealing, Norman still takes a responsible method of getting her off his tail by sitting her next to Sam instead of simply walking away from her. Later, when she's rescued and brought back to the picnic, she runs over and hugs him.
Series 9
In "Norman's Big Fossil Adventure", overhearing a conversation without context leaves Elvis thinking Steele is deciding whether to "cut" him or Penny (in reality Steele is talking about a photo of them too wide for its frame). Elvis with very little thought decides Penny must keep her job and begins intentionally screwing up to put the odds in her favour. Upon finding out what Elvis was up to, Penny kisses him on the cheek.
Series 10
Early on in "Bus Trouble", Station Officer Steele scolds Elvis for treating a rope-tying exercise like a lasso exercise. At the end, when Elvis actually uses his lasso skills to stop a runaway bus from crashing, Steele praises him for his work.
