History Recap / KitchenNightmaresS6E15AmysBakingCompany

** Ramsay operates as this throughout the whole episode, with only one true outburst overall - and remember, this is [[ClusterFBomb Gordon]] [[NoIndoorVoice Ramsay]] we're talking about.

During dinner service, Gordon criticizes the duo for the food he was served, and discovers Samy sugarcoats what goes on in the restaurant, and refuses to tell his wife about the problems with food most of the time. Amy also lashes out at him for noting the ravioli was made with pre-made ingredients. We also watch as many dissatisfied customers send back their food, which wasn't worth the ridiculously long wait. Amy accidentally gives the wrong table order to Miranda, and Gordon witnesses Samy's tip-taking firsthand; telling this to the whole restaurant winds up getting him into a heated argument with Samy. When Katy asks Amy "Are you sure?", the latter responds by [[DisproportionateRetribution firing her from the restaurant]].

The next day, Gordon is unable to talk to the two due to the restaurant being closed. He uses the time to talk to two former workers who note the restaurant goes through '''''100''''' staff members due to Amy and Samy's behavior, and that they frequently upset their local community. Eventually, he is able to talk to them, but when Amy shows off yet again that she can't take the simplest bit of criticism and responds to any complaints about her restaurant with loud ad hominems, Gordon - for the first time in the entire series - [[ScrewThisImOuttaHere throws his hands up in the air and leaves the place]]. Before leaving, he gives the two a particularly epic TheReasonYouSuckSpeech about how he can't properly work with restaurant owners who are ''this'' psychotic.

Things are already rocky even before Gordon arrives. Amy says she brought him in so he could pretty much be their proverbial YesMan and tell off all the "internet bullies" who have left negative reviews of the restaurant on websites like Yelp. Said "bullies" have noted the poor quality of the food and customer service; Amy and Samy constantly lash out at customers, dish out threats (Amy even makes a food spicier to ''deliberately hurt a customer''), and CantTakeCriticism - not even the littlest. Co-workers are also treated poorly: Samy is the only one who could input orders, pour wine, and handle money, and none of the other co-workers and waitresses were able to. While the camera crew are setting up, we see the incredibly long waiting times to have food served aren't worth it; customers are dissatisfied with the quality of the food and service. Two customers waiting an hour for a pizza are unintentionally swung into an argument with Samy when one of them fiercely lashes out at him. When he and his friend leave (after Samy repeatedly curses at him and tells him to leave), it escalates so much into a near-fistfight that the cameramen have to come in and break it up. Amy storms back into the kitchen after berating all the customers in the restaurant.

Things are already rocky even before Gordon arrives. Amy says she brought him in so he could pretty much be their proverbial YesMan and tell off all the "internet bullies" who have left negative reviews of the restaurant on websites like Yelp. Said "bullies" have noted the poor quality of the food and customer service; Amy and Samy constantly lash out at customers, dish out threats (Amy even makes a food spicier to ''deliberately hurt a customer''), and CantTakeCriticism - not even the littlest. Co-workers are also treated poorly: Samy is the only one who could input orders, pour wine, and handle money, and none of the other co-workers and waitresses were able to. While the camera crew are setting up, we see the incredibly long waiting times to have food served aren't worth it; customers are dissatisfied with the quality of the food and service. Two customers waiting an hour for a pizza are unintentionally swung into an argument with Samy when one of them fiercely lashes out at him. When he and his friend leave (after Samy repeatedly curses at him and tells him to leave), it escalates so much into a near-fistfight that the cameramen have to come in and break it up! Amy storms back into the kitchen after berating all the customers in the restaurant.

When Gordon arrives, he's initially smitten with the restaurant's presentation, organization, and hygiene, although he has second thoughts when Amy notes she closes the restaurant whenever Samy leaves, and that she can't find any quality workers. Looks are deceiving, however: When Gordon meets Miranda Winant, he quickly learns that she only works on an hourly wage, and neither she nor the other servers get tips; they're taken by Samy, which is illegal. Samy says this is okay because he does much of the front-of-house work. While sampling dishes, he likes the dessert, but has a negative reaction towards many foods that are confusingly made/flavored, undercooked, raw, or overly greasy. Gordon learns the oddly sweet/spicy red pepper ravioli he was given was made with pre-bought canned ravioli despite being advertised as freshly-made.

* OminousForeshadowing: Everything Katy stated at the beginning did come true within the episode. From stating how Amy is "sometimes a sweet woman but becomes completely erratic", the fact that Samy and Amy refuse to listen to criticism, and the fact that Ramsay would be wasting his time with them as they won't change.

-->--'''Katy''', who was (unfortunately) [[OminousForeshadowing 100% correct]].

Things are already rocky even before Gordon arrives. Amy says she brought him in so he could pretty much be their proverbial YesMan and tell off all the "internet bullies" who have left negative reviews of the restaurant on websites like Yelp. Said "bullies" have noted the poor quality of the food and customer service; Amy and Samy constantly lash out at customers, dish out threats (Amy even makes a food spicier to ''deliberately hurt a customer''), and CantTakeCriticism - not even the littlest. Co-workers are also treated poorly: Samy is the only one who could input orders, pour wine, and handle money, and none of the other co-workers and waitresses were able to. While the camera crew are setting up, we see the incredibly long waiting times to have food served aren't worth it; customers are dissatisfied with the quality of the food and service. Two customers waiting an hour for a pizza are unintentionally swung into an argument with Samy when he fiercely lashes out at him. When he and his friend leave (after Samy repeatedly curses at him and tells him to leave), it escalates so much into a near-fistfight that the cameramen have to come in and break it up! Amy storms back into the kitchen after berating all the customers in the restaurant.

-->-- '''Katy''', who was (unfortunately) [[OminousForeshadowing 100% correct]].

"'''Amy's Baking Company'''" is the 15th and last episode of season 6 (and 82nd overall) of ''Series/KitchenNightmares''. Quickly, after its airing, it became [[WhamEpisode one of the show's most notorious episodes]], and for a ''very'' damn good reason: Creator/GordonRamsay has dealt with incapable restaurant owners before, but as we discover, Amy and Samy Bouzaglo may be the most psychotic restaurant owners he has ever had to deal with.

Things are already rocky even before Gordon arrives. Amy says she brought him in so he could pretty much be their proverbial YesMan and tell off all the "internet bullies" who have left negative reviews of the restaurant on websites like Yelp. Said "bullies" have noted the poor quality of the food and customer service; Amy and Samy constantly lash out at customers, dish out threats (Amy even makes a food spicier to ''deliberately hurt a customer''), and CantTakeCriticism--not even the littlest. Co-workers are also treated poorly--Samy is the only one who could input orders, pour wine and handle money, and none of the other co-workers and waitresses were able to. While the camera crew are setting up, we see the incredibly long waiting times to have food served aren't worth it; customers are dissatisfied with the quality of the food and service. Two customers waiting an hour for a pizza are unintentionally swung into an argument with Samy when he fiercely lashes out at him. When he and his friend leave (after Samy repeatedly curses at him and tells him to leave), it escalates so much into a near-fistfight that the cameramen have to come in and break it up! Amy storms back into the kitchen after berating all the customers in the restaurant.

When Gordon arrives, he is initially smitten with the restaurant's presentation, organization and hygiene, although he has second thoughts when Amy notes she closes the restaurant whenever Samy leaves, and that she can't find any quality workers. Looks are deceiving, however. When Gordon meets Miranda Winant, he quickly learns that she only works on an hourly wage, and she nor the other servers get tips; they are taken by Samy, which is an illegal action. Samy says this is okay because he does much of the front-of-house work. While sampling dishes, he likes the dessert, but has a negative reaction towards many foods that are confusingly made/flavored, undercooked, raw, or overly greasy. Gordon learns the oddly sweet/spicy red pepper ravioli he was given was made with pre-bought canned ravioli despite being advertised as freshly-made.

During dinner service, Gordon criticizes the duo for the food he was served, and discovers Samy sugarcoats what goes on in the restaurant, and refuses to tell his wife about the problems with food most of the time. Amy also lashes out at him for noting the ravioli was made with pre-made ingredients. We also watch as many dissatisfied customers send back their food, which wasn't worth the ridiculously long wait. Amy accidentally gives the wrong table order to Miranda, and Gordon witnesses Samy's tip-taking firsthand; when telling this to the whole restaurant winds up getting into a heated argument with Samy. When Katy asks Amy "Are you sure?", the latter responds by [[DisproportionateRetribution firing her from the restaurant]].

The next day, Gordon is unable to talk to the two due to the restaurant being closed. He uses the time to talk to two former workers who note the restaurant goes through '''''a hundred''''' staff members due to Amy and Samy's behavior, and that they frequently upset their local community. Eventually, he is able to talk to them, but when Amy shows off yet again she cannot take the simplest bit of criticism and responds to any complaints about her restaurant with loud ad hominems, Gordon--for the first time in the entire series--[[ScrewThisImOuttaHere throws his hands up in the air and leaves the place]]. Before leaving, he gives the two a particularly epic TheReasonYouSuckSpeech about how he can't properly work with restaurant owners who are ''this'' psychotic.

A year after the episode premiered, a special episode was created called "Return to Amy's Baking Company", which showed deleted footage from the original episode, as well as a newer interview with Amy and Samy. Judging by the way they acted in the newer interview, things did not change at ''all'' prior to the restaurant finally closing for good in September 2015.

* AlmightyJanitor: Employees who have gone to culinary school or who have extensive experience in restaurants are assigned menial tasks.

* ArcWords: The words "Haters," "Internet bullies," and "Yelpers" are used a lot in this episode to mean "critics," which just goes to show how uncritical the restauranteurs are concerning their flaws.

* BlatantLies:

** The owners of Amy's Baking Company claimed that they don't take their waitresses tips, which would be illegal, but the camera crew caught them doing just that on tape.
** Amy outright accuses Ramsay of lying about the termination of 50 employees, but Samy pipes in and tells her that they've fired over a hundred.
** At one point, Ramsay gives Amy a detailed explanation of the problems he had with a burger. Later, Amy mocks his criticism, and eventually says that Ramsay never offered her constructive criticism.

* BodyLanguage: Amy clearly can't hide hers. Ramsay even calls her on her shaking her head "no" when he informs them he is here to help them. She also keeps shaking her head "no" or rolls her eyes every time she is given criticism. She continues it on the last morning when Ramsay comes in, being unable to [[DeathGlare hide her fury]] at even seeing him.
* BodyMotifs: Amy's large, creepy eyes are given a considerable attention during shots, and Ramsay criticizes her for "pulling wool over customer's eyes", over her restaurant's use of fake fresh food.
* CatchPhrase: Amy has "(Insert food item that Ramsay complains about) I have customers telling me it is the best (insert food) they have ever eaten!" Also "I've never had a problem with that (insert food)" and "They're just not used to eating food that doesn't come from a can".

* {{Cloudcuckoolander}}:

* ControlFreak: Amy and Samy openly admit they are Control Freaks.
* DontExplainTheJoke: Amy and Samy explain to Ramsay that they have "three little boys, but they are trapped in cat bodies." Samy then adds "they're cats" - though this comes across more as elaborating on his wife's... "eccentricities." In the animated version, the cats really ''are'' men trapped in cat bodies by Amy's black magic.
* DontLikeDontRead: Or rather, "don't eat." The owners of Amy's Baking Company enforce this trope full stop against any customer that dares to complain about the food, going to extremes to retaliate against such customers. Naturally, the customers gladly take the advice and leave.
* {{Doublethink}}: Amy tries to invoke this by saying that the bun of Ramsay's burger was "dry and soggy," asking which one it was. However, she forgets that Ramsay ordered ''two'' burgers to sample, one of which was dry and the other was soggy.

* ExactlyWhatItSaysOnTheTin: Aside from a chipper and optimistic opening, this episode devolves into a true "Kitchen Nightmare." More so than any other episode. It's an unrelentingly miserable and wretched experience for everyone involved -- Chef Ramsay, the owners, the servers and even the customers.
* FlatYes: After one of her servers asks a simple question that Amy reacts poorly to, Amy asks Ramsay if he'd let his server talk to him like hers did to her. Ramsay just flatly tells her "yeah." Later, in the return episode, she believes this reponse makes Ramsay a pansy.

* GenreBlindness: Amy's Baking Company in particular brought Ramsay in not because they wanted to improve their restaurant, but because they thought he would be a YesMan who would give their food his seal of approval and shut up the "internet bullies", who turned out to be everyone who has ever given them a bad review.

* HenpeckedHusband: Samy shows shades of this between the two episodes. Amy is always the one to insist that they are a team, Samy is often seen keeping very quiet when she really gets going with her tirades, she's quick to blame him for the problems with the restaurant in their submission video, and most tellingly, bonus footage shows Samy practically ''begging'' Gordon to make her change her ways and take criticism to heart. His extreme violence when dealing with customers could be caused, in part, by frustration with his wife that's been boiling over.
* HighTurnoverRate: Amy's Baking Company goes through more than 100 employees ''in just one year.''
* HopeSpot: Gordon did at least admit to liking Amy's cakes when he ate one during his initial meeting with them. Too bad she didn't actually bake them, like she claimed.

* IgnoredExpert: Chef Ramsay is pretty much reduced to this during the dinner service. Amy not only directly, and repeatedly, tells him that she's not listening to him, she tells her ''staff'' to also ignore him. At a loss, Ramsay goes up to the front to try to help Samy, but he also isn't receptive to any advice Ramsay offers.

* TheInspectorIsComing: One of the few things positive Gordon states about the restaurant is how clean and well organized the place is. However it is revealed that Amy and Samy severely cleaned the place up for his coming arrival. Which is something one actually has to hand to them as that is something that few restaurants have done despite knowing he is coming.
* ItsPersonal: To Amy, there is no negative feedback that is not a personal insult.
* KnowNothingKnowItAll: Amy and Samy [[UpToEleven managed to top Sebastian]], chewing out customers who complain about underdone, inedible dishes, even going as far as to state they don't know what good food tastes like. Samy even admits that he has no experience in running a restaurant. The two had kept people who went to culinary school in menial jobs (such as setting tables and pouring water), where at one point Samy even had one wash his car during service, claiming "they don't know anything."
* KnowWhenToFoldEm: When Ramsay attempts to present his plan to fix Amy's Baking Company, the owners shout him down and insult him (e.g. saying he doesn't know what he's talking about). For the reason, and all the flaws demonstrated over the course of the episode, he decides to just throw in the towel and walk away, knowing that he can't help them.
* ManipulativeEditing:
** Previews for "Return to Amy's Baking Company" feature a little of this. When ''Kitchen Nightmares'' returns to Amy's Baking Company after a year of the media circus surrounding them, we are shown footage of Amy disbelievingly exclaiming, "Are we being punked?", as if she's hostile toward their intrusion. In context, she's talking about customers' reaction to visiting her restaurant after seeing her antics on the show.
** The Return episode shows the entire footage of Amy talking about her cats, including her mimicking one of her cats (Leo) who has a tendency to meow as if he's singing. However, in the original episode, this mimic ("meow meow meow!") is spliced out of the appropriate context, making it appear as if Amy is demonstrating her ability to (literally) "speak feline," making her look nutty.
* MayDecemberRomance: Samy is over twenty years older than Amy. They do appear to have a lot in common, though.
* MotorMouth: Amy tends to speak ''very'' quickly when she's feeling threatened. It is impossible to get a word in edgewise once she really gets going.

* MistakenForSpies: Amy and Samy seem to think anyone who dislikes their food is a "Yelper" or Internet Bully making up lies about their food to destroy their business, failing to realize that A) Yelp does not send out professional reviewers, and B) most people had ''a lot'' of legitimate complaints about the food and service.
* MyNaymeIs: The husband's name is pronounced "Sammy" but spelled "Samy."
* NiceToTheWaiter: Ramsay is duly appalled when he learns that one of the owners takes all of the tips given to the waiters/waitresses and when a waitress is summarily fired for asking a simple question. He makes sure to tip the waitress directly and tries to stand up for them by telling the customers about their tips being stolen and how they deserve those tips.
-->'''Gordon''': ''(slips a $20 bill into the waitress's shirt pocket)'' "This is for you. And ''only'' for you."

* OnceAnEpisode: Averted. Ramsay couldn't get beyond step 2 because the owners were ''that'' ignorant and oblivious to the complaints and lashed out against anyone that criticized them. As in, they obviously hated criticism, not knowing that all of it was very well-deserved. Furthermore, they thought they'd hire Ramsay as a "YesMan" to defend their restaurant's reputation against "Internet bullies" (i.e. those who criticize their place on Facebook and on Yelp). The extremely toxic attitude of the owners got Ramsay to give up on them, leaving the episode on a DownerEnding. About 95% of the reviewers on Yelp gave it less than two stars, and many of the 4 and 5 star reviews are sarcastic.
* PsychopathicManchild: Amy and Samy, but ''especially'' Amy, who's constantly ready to insist that [[AGodAmI she is the greatest chef ever to exist on God's green Earth]], any and all failings are the result of [[NeverMyFault cheaters and liars out to get her personally]], and [[VillainousBreakdown devolve into screaming fits of rage at anybody who crosses her in the slightest way]].

* RantInducingSlight[=/=][[MinorInjuryOverreaction Minor Criticism Overreaction]]:
** Amy is completely incapable of taking even the slightest bit of criticism without acting as if it was a full blown assault against her. She even called a server asking her a simple question tantamount to breaking into their place of business and holding a gun to their heads. (In Amy's head, the waitress was giving her some serious attitude, but Amy's not quite in touch with something called reality.)
** In a meta-example, much of the media hurricane that spawned around the restaurant (including the two Kitchen Nightmares episodes, flash episodes, various news reports, a ''Forbes article'', etc..) all started because the restaurant got one bad review.
* ReadTheFinePrint: Before Gordon arrived, Amy or Samy saw that there are such things as contracts that prevent employees from hopping from one company to another with trade secrets/knowledge (usually used by tech firms; like IBM, Compaq, etc.), and figured they could just apply it to food service, for a full year, regardless of reason for termination.
* TheReasonYouSuckSpeech: Ramsay gives a brilliant one at the very end of the episode:

** Ramsay felt that he would be wasting his time trying to help the owners after they pretty much told him to "fuck off."

** Even before Ramsay arrived, a television crew sent to scout the place out and pick up B-reel footage caught two customers attempting to leave after their service took an hour. Emphasis on attempt: they did leave, but not before falling victim to the owners' tempers. One crew member had to restrain Samy.
* SockPuppet: When Amy mentions their positive reviews to Ramsay, she inadvertantly implies that the owners have created sock puppet accounts to write their own positive reviews of the restaurant.
* StepfordSmiler: Miranda, one of the waitresses, tries to keep a smile on her face when telling Ramsay what it's like to work there -- but it's clear that she thinks it's a terrible place to work given her fake smile.
* SuspiciouslySpecificDenial: Amy specifically mentions to Ramsay the positive reviews the restaurant has gotten that she and Samy "did not write."

** When Ramsay finally had enough he simply quietly tells the pair he's leaving and walks out. Even when he gives his wrap-up review to the camera he seems more sad than angry.
** Ramsay operates as this throughout the whole episode, with only one true outburst overall--and remember, this is [[ClusterFBomb Chef]] [[NoIndoorVoice Ramsay]] we're talking about.
* WhamEpisode: ''Boy howdy'' is it ever. Even with Ramsay leaving the restaurant for the first time in the series, Amy and Samy repeatedly berate customers, ranting and shrieking at pretty much ''anyone'' who question them, and commit illegal acts (including deliberately making food spicy to hurt customers, and pocketing tips). No other restaurant owner has showed the absolute craziness on display at Amy's Baking Company up to this point; even ''Sebastian'' wasn't this unhinged.
* YesMan:
** This is what the owners were hoping Ramsay to be. They pretty much bend over backwards to do whatever they can to please him. When he reveals he disliked their food, they treat him like an idiot who does't know what he's doing.
** Samy is this to his wife. He cannot bring himself to ever criticize Amy or pass along customer complaints. Ramsay calls them out on this in the additional footage in "Return to Amy's Baking Company."

** Amy is completely incapable of taking even the slightest bit of criticism without acting as if it was a full blown assault against her. She even called a server asking her a simple question tantamount to breaking into their place of business and holding a gun to their heads. (In Amy's head, the waitress was giving her some serious attitude, but Amy's not quite in touch with something called reality).

* BodyMotifs: Amy's large, creepy eyes are given a considerable attention during shots, and Ramsay criticizes her for "pulling wool over customer's eyes," over her restaurant's use of fake fresh food.

* PsychopathicManchild: Amy and Samy, but ''especially'' Amy, who's constantly ready to insist that [[DelusionsOfGrandeur she is the greatest chef ever to exist on God's green Earth]], any and all failings are the result of [[NeverMyFault cheaters and liars out to get her personally]], and [[VillainousBreakdown devolve into screaming fits of rage at anybody who crosses her in the slightest way]].

* EvilCannotComprehendGood: Amy doesn't understand why Katy is crying after Amy fired her for no reason.

* EvilCannotComprehendGood: Amy doesn't seem to understand why Katy is crying her eyes out literally seconds after she fired her for no reason.

** After their online meltdown, the owners of Amy's Baking Company suddenly deleted all of their angry rants and created a new Facebook page, claiming that their Facebook and Yelp accounts had been hacked. The hacking claim was fair enough, but what pushed it into this territory was the added claim that they had the FBI investigating it.

* OnceAnEpisode: Averted. Ramsay couldn't get beyond step 2 because the owners were ''that'' ignorant and oblivious to the complaints and lashed out against anyone that criticized them. As in, they obviously hated criticism, not knowing that all of it was very well-deserved. Furthermore, they thought they'd hire Ramsay as a "YesMan" to defend their restaurant's reputation against "Internet bullies" (i.e. those who criticize their place on Facebook and on Yelp). The extremely toxic attitude of the owners got Ramsay to give up on them, leaving the episode on a DownerEnding. About 95% of the reviewers on Yelp gave it less than two stars.

** Samy is this to his wife. He cannot bring himself to ever criticize Amy or pass along customer complaints. Ramsay calls them out on this in the additional footage in "Return to Amy's Baking Company."

* HenpeckedHusband: Samy shows shades of this between the two episodes. Amy is always the one to insist that they are a team, Samy is often seen keeping very quiet when she really gets going with her tirades, she's quick to blame him for the problems with the restaurant in their submission video, and most tellingly, bonus footage shows Samy practically ''begging'' Gordon to make her change her ways and take criticism to heart.

* ImplausibleDeniability: Samy and Amy claim that their social media pages were hacked and they did not state all the insults to the reviewers. When you can clearly find tha they're still doing it.

* FlatYes: After one of her servers asks a simple question that Amy reacts poorly to, Amy asks Ramsay is he'd let his server talk to him like hers did to her. Ramsay just flatly tells her "yeah." Later, in the return episode, she believes this reponse makes Ramsay a pansy.

* DontExplainTheJoke: Amy and Samy explain to Ramsay that they have "three little boys, but they are trapped in cat bodies." Samy then adds "they're cats" - though this comes across more as elaborating on his wife's... "eccentricities." In the animated version, [[spoiler:the cats really ''are'' men trapped in cat bodies by Amy's black magic.]]

* HighTurnoverRate: Amy's Baking Company has a turnover rate [[RedShirtArmy comparable to]] [[TabletopGame/{{Warhammer40000}} the Imperial Guard,]] going through more than 100 employees ''in just one year.''
* HopeSpot: Gordon did at least admit to liking Amy's cakes when he ate one during his initial meeting with them. [[spoiler:Too bad she didn't actually bake them, like she claimed.]]

"'''Amy's Baking Company'''" is the 15th and last episode of season 6 (and 82nd overall) of ''Series/KitchenNightmares''. Quickly, after its airing, it became [[WhamEpisode one of the show's most notorious episodes]], and for a ''very'' damn good reason: Gordon Ramsay has dealt with incapable restaurant owners before, but as we discover, Amy and Samy Bouzaglo may be the most psychotic restaurant owners he has ever had to deal with.

* OminousForeshadowing: Everything the server stated at the beginning to "Amy's Baking Company" did come true within the episode. From stating how Amy is "sometimes a sweet woman but becomes completely erratic", the fact that Samy and Amy refuse to listen to criticism, and the fact that Ramsay would be wasting his time with them as they won't change.

* TheReasonYouSuckSpeech: A brilliant one:

* TranquilFury: When Ramsay finally had enough he simply quietly tells the pair he's leaving and walks out. Even when he gives his wrap-up review to the camera he seems more sad than angry.