Angela and Dwight hire a hitman to attack Oscar for sleeping with Angela's husband, but Dwight finds himself unable to go along with it.
When making a tower out of customer complaint cards, the office workers need one more to reach the ceiling, and Pam volunteers to have a complaint filed against her for the first time.
Jim wants to go part-time at Dunder Mifflin to do more for his new venture, but has to convince Stanley and Phyllis to take on his clients if he is away.
Tropes
- Conflicting Loyalty: Dwight doesn't want to see the hitman he hired harm Oscar, but since he knows the hitman as well, he also ends up protecting him from Oscar's retaliation.
- Everyone Has Standards: Dwight loves violence like no other, but he would never intentionally harm a coworker and so refuses to have the hitman he hired to kill or even injure Oscar.
- Failure Is the Only Option: To successfully finish the card tower, the workers need a customer to file a complaint against them.
- Heel Realization: The workers building the complaint card tower seemed to be stunned when they realize that Pam's insult of a customer to get a complaint filed also resulted in the company losing that client.
- I Just Want to Be Special: Inverted. When Pam discovers that she's the only one who a customer has never filed a complaint against, she volunteers to get the last complaint they need to build the card tower so that she doesn't feel left out.
- O.O.C. Is Serious Business: Dwight realizes who Angela's target is when he notices her accept a cookie from Oscar only to bitterly crush it as soon as he's out of sight.
- While Dwight never takes note of it, Angela, a very thorough individual who does not like to rely on potentially cost-risky ventures or people, decides to pay the hitman for the job despite the fact that his competence is visibly questionable.
- The Unfair Sex: It's lampshaded by Dwight that Angela had affairs with him during her marriage just as her husband did with Oscar, but she is still extremely hurt at what Oscar did.
