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'''''You've Got Mail''''' is a [[strike:2 hour advertisement for AOL]] 1998 romantic comedy featuring Creator/TomHanks and Creator/MegRyan. It was directed by Creator/NoraEphron. Sisters Nora and Delia Ephron co-wrote the script. The Ephron sisters admitted they were updating ''Parfumerie'', a theatrical play by Miklós Lászlo (1903–73) for a new generation. Naturally it is also related to ''Film/TheShopAroundTheCorner'', a 1940 film adaptation of the same play.

Joe Fox (Hanks) and Kathleen Kelly (Ryan) are both active in the New York bookstore scene, but at very different levels. Joe is a high-ranking executive for "Fox Books", an ever-expanding chain of bookstores. Kathleen runs "The Shop Around The Corner", a small independent bookstore, inherited from her mother. As she keeps losing customers to Fox Books and is in danger of going bankrupt, Kelly starts a public campaign against the chain. Naturally Joe and Kathleen's relationship is adversarial.

Meanwhile the two are involved in rather unsatisfying romantic relationships and feel lonely. They search for pen pals over the Internet. Fox uses the screen name "[=NY152=]"; Kelly goes by "Shopgirl". They soon become friends and begin courting over the Internet, each unaware that their new love interest and business rival are the same person.

The film was a box office hit; its total lifetime gross estimated to $250,821,495. With about $116 million earned in the United States alone, it was the 14th most financially successful film of its year. While the plot was hardly original, the film gathered rather positive reviews due to the chemistry between its leads, its often witty dialogues, quirky supporting cast and somewhat realistic take on the plight of small businesses going under.
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!!This film provides examples of:
* AlliterativeName: Kathleen Kelly.
* BelligerentSexualTension: Although, unusually, the [[UnresolvedSexualTension attraction]] ''predates'' the belligerence.
* BigApplesauce: The entire story takes place in the city.
* BlackBestFriend: Dave Chappelle (who passed up playing Tom Hanks' best friend before, in ''Film/ForrestGump'').
* CorruptCorporateExecutive: What Kathleen takes Joe to be. He turns out to be a nice person; although he does sometimes have an arrogant streak about his business (especially the first time he converses with Kathleen after she finds out he's of Fox Books), he is also aware enough to admit that it's something he doesn't like about himself.
* ChickFlick: Unashamedly so.
* CoolOldGuy: Joe's father lives on a boat, makes Manhattans and gives his son free relationship advice.
* DatingServiceDisaster: A big part of the plot.
* DefrostingIceQueen: Joe has to convince Kathleen he's not a horrible person offline.
* DrinkOrder: Joe Fox will have a Stoli; Kathleen Kelly will have white wine.
* FelonyMisdemeanor: While Kathleen and Joe are having a tiff at a dinner party (shortly after Kathleen finds out he is the part of the Fox Books hierarchy), he nonchalantly scoops some caviar off a dessert plate onto his own. Kathleen is offended by that ("That caviar is a GARNISH!"), prompting Joe to [[CrowningMomentOfFunny look her in the eye and wordlessly put more caviar on his plate.]]
* FictionalCounterpart: Fox Books is clearly a stand-in for Barnes & Noble, and the way it forces Kathleen's bookshop out of business is based on the real-life 1996 closure of a small Upper West Side bookstore, Shakespeare & Co., following the opening of a B&N branch in the same neighborhood.
* GenreThrowback: A wholly uncynical and innocent movie about romance. A throwback to Hollywood's Golden Age of fluffy romance films, featuring no villains, all nice people, witty dialogue and a lot of supporting roles, and the movie's conclusion is never in doubt. (Understandably, since ''Parfumerie'' -- the play this movie is based on -- was released in 1937.)
* HeldGaze: Joe and Kathleen share one at the end that looks like it's going to become an AlmostKiss outside her house. At the end, another HeldGaze leads into TheBigDamnKiss.
* InsufferableGenius: Frank Navasky has traces of this; he writes on fairly arcane political topics but is rather full of himself. May double as SmallNameBigEgo.
* LoveBeforeFirstSight: The two fall in love through emails and online chat alone.
* LovesMyAlterEgo: Joe, once he knows he's talking to Kathleen online. She loves him when they trade e-mails but understandably dislikes him in real life.
* MustHaveCaffeine: Joe Fox explains his business plan: "we're going to sell them cheap books and legal addictive stimulants."
* OverlyNarrowSuperlative: It's mentioned a few times that Frank is "the greatest living expert on Julius and Ethel Rosenberg".
* PairTheSpares
* PanUpToTheSkyEnding: The movie pans up to a bright clear sky at the end.
* PetTheDog: Both a figurative and literal example: Joe Fox has a dog and he meets Kathleen while walking it.
* PrecisionFStrike: Joe goes on a tirade about how the news edited his interview rather unfavorably compared to Kathleen and shouts "Shit!" in the fitness club. Immediately following an assertion that [[HypocriticalHumor "I was eloquent!"]]
* PredatoryBusiness: Subverted. Even if Fox Books undercuts the prices of family bookstores like The Shop Around The Corner, it still serves the community for the better -- when Kelly is walking around the store, she sees groups of adults and children alike scattered around reading books and having fun. Even if the one employee didn't know about the "Shoe" books, there's no indication that they are selling shoddy material or using dirty business practices. As Joe Fox said, "I sell cheap books. Sue me."
** Also subverted, possibly unintentionally, by Kelly waging war on a giant chain that she blames for putting small independent stores out of business but when she wants a coffee she chooses Starbucks.
-->'''RogerEbert''': The movie is sophisticated enough not to make the mega-store into the villain. Say what you will, those giant stores are fun to spend time in.

* ProtagonistCenteredMorality[=/=]SympatheticAdulterer[=/=]YourCheatingHeart: Joe and Kathleen are essentially carrying on an emotional online affair behind their respective partners' backs (the fact that each takes great pains to hide it implies that they know it's wrong on some level), but this is treated as if it's perfectly fine and normal, especially since they're clearly unhappy in their respective relationships. Their paramours might be completely wrong for them, but they certainly don't seem to be bad people deserving of such treatment.
* QuoteMine: Joe's interview rebuttal to Kathleen's protest was a victim of this. He was quoted as saying "I sell cheap books. Sue me." The extended quote actually also mentioned that their bookstore was a place where people are welcome to come in, sit and enjoy the afternoon.
* ShoutOut:
** The name of Kathleen Kelly's store, "The Shop Around The Corner", is a deliberate reference to the 1940 movie.
** Joe Fox/[=NY152=] constantly refers to ''Film/TheGodfather'' as the ''I Ching'' of manly wisdom and quotes extensively from the film. He inadvertently teaches Kathleen the meaning of the phrase "Go to the mattresses" -- go to war with your enemies -- which she promptly uses [[NiceJobBreakingItHero to declare war on Joe's store chain]].
** Another, more subtle shout-out is the Kathleen's statement that she loves ''Literature/PrideAndPrejudice'', which also features the "enemies becoming a couple" plot. It's also the book that she brings to their disastrous "first" meeting.
* SophisticatedAsHell: Joe's reaction to being {{Quote Mine}}d in a TV interview: "I was eloquent! Shit!"
* TalkingInBed: Averted. A scene in which Tom Hanks and Meg Ryan are using their computers to chat was staged with them sitting on opposite sides of their beds, so that it could be shown in SplitScreen as if they were on the same bed. The filmmakers opted to show them in alternating takes.
* WhatTheHellHero:
** Kathleen does one to herself. When she finally musters the confidence and the ability to zing and insult Joe at the coffee shop, she at first feels enlightened but later expresses regret and guilt about being "cruel" in an email to "[=NY152=]".
** Joe simultaneously goes through the same thing after realizing he stepped over the line by needling her while also not revealing himself as her pen-pal. In his e-mailed apology in response, he tells her not to feel too guilty because it was "provoked and maybe even deserved". This starts the turning point in both characters easing up on their hostility towards the other.
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