Missing Persons
Heather Lau
The subject of one of the Missing Persons side missions. Heather Lau is the sister of Division Agent Faye Lau who went missing at some point during the outbreak. Understandably, Agent Lau is worried for her sister's safety, and so she asks the Agent a favor to have a look for her in a four-part side quest.
- Anger Born of Worry: Not her, but her sister. Heather is of the opinion that Faye being worried holds little difference emotion-wise to Faye being angry and scary.
- But Not Too Foreign: Like Faye, she's a second-generation Chinese-American.
- Dropped a Bridge on Her: Audio logs in The Division 2 reveal that she was killed sometime between the events of the first and second games. Another audio log in the Season 3 Manhunt reveals that Rikers killed her, and Faye blames her death on unspecified Division "budget cuts".
- Improvised Weapon: She kills a Rioter that broke into her apartment with her guitar.
- Morality Chain: Her death is what causes Faye's eventual Face–Heel Turn.
- Starving Student: She is a student who busks. In a refugee camp. In the middle of a viral outbreak. There is a little girl in the ECHO who wanted to give Heather her fish sticks.
- Street Musician: She is a busker, and one of the ECHO recordings found in her quest is of her performing inside Camp Hudson.
Michael Dufrane
The subject of one of the Missing Persons side missions. Michael Dufrane is a nurse who worked for CERA who has a knack for procuring meds by means that are less than legal. Jessica Kandel hates him because he was caught stealing drugs, but she recognises that he could get her some much needed meds through his connections and so she is (reluctantly) willing to give him a second chance and has the Agent go out searching for him in a four-part quest.
- Butt-Monkey: Gets fired from CERA for stealing drugs, has to hide from Cleaners, gets screwed by the Rioters who were supposed to deal with him and then goes back to working with the JTF...with a woman who absolutely despises him. Yep, sucks to be him.
- Cant Killyou Still Need You: A non-lethal example. Maybe. Dr. Kandel would likely not shed any tears for him but it's because she needed him that she sent the Agent out to find him, thus indirectly saving him from the likes of Rioters and Cleaners.
- Dr. Feelgood: Well, Nurse Feelgood anyway. He steals drugs from CERA for the purpose of selling them to Rioters.
- Opportunistic Bastard: According to Dr. Kandel, anyway.Kandel: *On Dufrane surviving his ordeal.* "Opportunists always do, don't they?"
Judy Walters
The subject of one of the Missing Persons side missions. A corporate executive who worked for Vexix, a pharmacutical company that might have come close to working on a cure for the Dollar Flu, and was about to blow the whistle with Rick Valassi as her contact. She has since gone missing and you are called upon to find her in a five-part side quest. At the end of the quest you find that Judy was hit by a car and killed.
- Corrupt Corporate Executive: Not her, but her fellow executives. Vexix was close to a cure, and they not only had enough of one to at least treat symptoms but they also had the manpower and resources to develop it further into a full-blown cure. But they were not willing to do so due to the belief that they could make more money by treating symptoms then curing the virus. Suffice to say, Judy (who was adamant that she could convince the others to do the right thing) was not pleased.
- One of the Vexix executives hammers it home by claiming to want to look after her children's futures after the crisis blows over, while another comes across as more concerned with the company's shareholders and followed on that with the profits they accrue they could put in more research for a cure.
- Downer Ending: When you find out what happened to her you discover that Judy had stolen the Vexix research data regarding a cure for the virus, was about to be stopped by Vexix security just as she was about to leave the building and in her panic did not see the taxi coming up as it hit her.
- Ironic Echo: In the first ECHO recording it shows a woman who was almost hit by a car while she was talking on her phone, and the file on her states she was killed in an auto accident. Guess what happens to Judy.
- Honest Corporate Executive: Judy was one of the good ones. She wanted Vexix to do the right thing and she was sure she could convince her fellow executives to see her point of view but when they didn't she decided to steal their research and then blow the whistle on the whole thing. In the end it got her killed.
- Hope Spot: You know that research data that Judy stole? The data that showed that Vexix was working on something resembling a cure for the virus that's been plaguing New York for the past couple of months? It's on a USB flash drive that is currently in the possession of her contact, one Rick Valassi.
- White-Collar Crime: Engages in a little corporate espionage in stealing Vexix research data for the purposes of blowing the whistle on them.
Alexis Kwan
The subject of one of the Missing Persons side missions. Alexis Kwan is a concert pianist, and someone who is apparently important to Jessica Kandel. Important enough that when Alexis went missing at some point during the outbreak, Dr. Kandel puts you up to a four-part quest to learn of her whereabouts. It turns out that she is Jessica's ex-wife.
- Aw, Look! They Really Do Love Each Other: Jessica's workaholic tendencies and the signs in the ECHO recordings indicate that Alexis was unhappy at home. And then you come across the recording of Alexis tearfully writing a letter stating that she was thinking of Jessica in her final moments and that she loved her, always.
- Also, Jessica. That Alexis warranted diverting a valuable resource in the Agent to locating her, as well as the uncomfortable tone Jessica takes when reminding herself that Alexis was her ex-wife implies that she still cares for Alexis too.
- Happily Married: Not quite, Alexis had her demons and her married life was implied to hardly be the best there ever was but she loved Jessica anyway.
- Happy Ending: She is found alive in Murray Hill, playing the piano in the middle of the street.
- Might possibly be a Downer Ending instead. The letter she writes her wife and the mournful tune she plays when you find her imply that she is infected with the virus and so she is just waiting to die from it (or maybe waiting for somebody to come kill her) while doing the thing she loved.
Alexis: "Oh... Hello. I knew if I just started playing again someone would find me."- She can be found playing with Heather Lau at the Home Base after you finish their missions, though, and since she's in the middle of a crowd and not in quarantine, she may be once of the few that were able to survive the Dollar Flu on their own.
- Lipstick Lesbian
- Street Musician: In the most literal sense possible. You find Alexis in the middle of the street playing Frederic Chopin's "Raindrop" on a grand piano.
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Tear Jerker: The letter she writes her wife. and the unhappy, tearful tone of her voice as she narrates.- "Jess, I hope you got out while you could. I know you love germs, but this is a little much, even for you. If the world ever gets back to normal, I hope you find this and know that I didn't suffer. I didn't want you wondering. I'll be thinking of you, thinking of the place we spent our first night in the city together. I can't think of any place I'd rather be. I love you, always. - A"
- There Are No Therapists: But Alexis apparently does attend a support group for people suffering depressive disorders, according to the first ECHO recording you find.
Bernard Gamble
An old acquaintance and war buddy of Paul Rhodes, Gamble served alongside Rhodes in both the military and in the Last Man Battalion. However, after witnessing the LMB's brutality, Gamble asks Rhodes to help him defect to the JTF, but contact with him is lost. Rhodes requests that you go find out what happened to him.
- Dark and Troubled Past: Rhodes makes it clear that even though he's his friend, Gamble is no saint and that he's done his share of morally questionable acts.
- Screw This, I'm Outta Here: Has gotten sick of the way LMB is operating in the city and decides to defect to the JTF.
Noble Squad
A four-person cell of First Wave Division Agents consisting of Doug Sutton, Akil Hoopster, Cecilia Ann and Tony Garzia. Noble was working together on Manhattan's western side during the early stages of the disaster, helping to maintain order, even successfully breaking up some roving bands of Rioters without having to fire a shot, containing the Cleaners, and other good work at protecting the innocent civilians in the city, before going MIA. Unfortunately the ECHO trail reveals that all of them are dead, when the Rikers ambushed three of them, while their recon specialist, Doug, left to go investigate some areas a few blocks over.
- Dwindling Party: By the time the player gets to the last ECHO, at best they've gone from a four person team to just Doug, getting shot to death in front of April Kelleher, but saving her in the process.
- Heroic Sacrifice: Doug sacrifices himself not only to avenge Noble Squad, but also to rescue April Kelleher.
- Luckily, My Shield Will Protect Me: Tony uses a Ballistic Shield to protect himself and Cecilia as they come under fire by the Rikers. Similarly, Akil uses Mobile Cover in the firefight, which is shield-like.
- Left for Dead: Akil, when the Rikers decided that he wasn't worth the bullet to kill him. This proved to be their downfall, as Akil managed to find out where their hideout was, information he shared with Doug.
- Murder Is the Best Solution: Averted. Under Directive 51, a Division agent could legally kill anybody they pleased, and Cecilia reminded a couple of Rioters hassling a guy of that fact. So being given the choice of peacefully walking away and, well, dying, they wisely backed off.
- Roaring Rampage of Revenge: Doug completely wipes out an entire gang of Rikers singlehandedly in revenge for Noble Squad's death.
- Too Dumb to Live: To think, if any of the Rikers bothered to Double Tap Akil while he was bleeding out, they would probably still be alive and making April Kelleher's life a living hell.
- Taking You with Me / Tranquil Fury: Doug, is last seen wordlessly performing a Self-Destructive Charge against a Rikers' safe house, gunning down Rikers with extreme precision. The last shot of him in the ECHO trail for the side mission, shows him suffering multiple bullet wounds, listed as showing signs of severe blood loss, and aiming his Sticky Bomb Launcher at a clustered group of Rikers.
- Weak Turret Gun: Presumably Cecilia's.
- You Are Too Late: When Doug finally caught up he found Akil bleeding to death, as well as Tony and Cecilia dead in the previous room (bodies located just outside the echo, holding hands).
