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What are some great reads on the following topics? (HRS related)

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Izaak Since: Apr, 2009
#1: Apr 8th 2013 at 6:42:55 AM

Trying to study up. Aiming be a chef, but want to be rounded out.

  • Restaurant strategies to attract customers
  • Impact of incentives to employees
  • Effective customer care
  • Hotel guest satisfaction
  • Problems that occur in hotel and restaurant

blackcat Since: Apr, 2009
#2: Apr 8th 2013 at 7:07:47 AM

I can't recommend titles but I can suggest strategies for finding them.

There were a bunch of industry magazines that discussed that stuff back in the day. But, I've been out of the industry for a long time and I don't even know if they exist any more. If you live near a place with a culinary/hotel management school, go to their library and wander around the stacks to see what you can see. Also, if there is a second hand book store close to the school you may be able to find used text books that can give you a leg up.

Most of the stuff I would know about is anecdotal, like Anthony Bourdain's first book Kitchen Confidential and even he admits there was some exaggeration going on in there.

Euodiachloris Since: Oct, 2010
#3: Apr 8th 2013 at 3:08:34 PM

Watching shows like Kitchen Nightmares: what not to do is an important guide in what to do, even with the dramatisation that occurs (suggestion: try to grab the British version for less fluff). <shrugs>

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