These are what we call the 'YMMV items.' Things that some people find in this work. We call them 'your mileage might vary' because not everyone sees these things in the same way. This starts discussions in the trope lists, a thing we don't want. Please use the discussion page if you'd like to discuss any of these items.
Ensemble Darkhorse: Maureen's daughter Lily. Ed himself once said that she was their most popular secondary character and has joked about making a spinoff starring her based on sheer popularity.
Heartwarming Moments: Ashley, Norm's personal tormentor, showing him some sympathy after he broke up with Bridget. Seen here.
Then when Norm and Bridget get back together.
After three years of angsting over his life, Norm finally realizes his purpose.