Angela and Dwight hire a hit man to attack Oscar for sleeping with Angela's husband, but Dwight finds himself unable to go along with it.
When making a tower out of customer complaint cards, the office workers need one more to reach the ceiling, and Pam volunteers to have a complaint filed against her for the first time.
Jim wants to go part-time at Dunder Mifflin to do more for his new venture, but has to convince Stanley and Phyllis to take on his clients if he is away.
- Conflicting Loyalty: Dwight doesn't want to see the hit man he hired harm Oscar, but since he knows the hit man as well, he also ends up protecting him from Oscar's retaliation.
- Everyone Has Standards: Dwight loves violence like no other, but he would never intentionally harm a coworker and so refuses to have the hit man he hired kill or even injure Oscar.
- Failure Is the Only Option: To successfully finish the card tower, the workers need a customer to file a complaint against them.
- Heel Realization: The workers building the complaint card tower seemed to be stunned when finding out that Pam's insult of a customer to get a complaint filed also resulted in the company losing that client.
- The Unfair Sex: It's lampshaded by Dwight that Angela had affairs with him during her marriage just as her husband did with Oscar, but she is still extremely hurt at what Oscar did.