After physically reprimanding his nephew Luke in the previous episode, Michael is forced to undergo six hours of counseling with Toby. Angry about the situation, he refuses to take it seriously at first. Toby eventually guides him towards opening up but Michael catches onto being tricked and lashes out.
Elsewhere, Dwight is snubbed by a fancy store manager so the rest of the staff decide to spruce him up so he can get back at them, a la Pretty Woman. Pam schemes to make herself the office administrator when she realizes shes not cut out for sales.
- Bavarian Fire Drill: Pam, realizing that she's not cut out for sales, claims she's been the (previously non-existent) Office Administrator for months. Gabe tries to meekly get her to admit that she made up the promotion, but she remains assertive and orders Gabe to either call her bluff or give her the job. He gives in.Pam: The first lesson of watching World Poker Tour at 2 AM: you play the opponent, not the cards.
- A Bloody Mess: The reason Dwight was rejected by the store clerk was that his hands and clothes were covered in beet juice, making it seem like he had just committed a murder.
- Reality Ensues: After sitting for a long time refusing to engage with Toby, Michael checks his watch and exclaims that they've burned an hour, to which Toby informs him that Michael has to be actively participating for him to ethically count it as time towards the session.
- Shout-Out: Dwights subplot to Pretty Woman. Also Michaels sarcastic memory of being probed by ALF.