A new executive comes to Scranton, and Michael clashes with his no-nonsense manner of business.
- Department of Redundancy Department: Michael tells David to call him "ASAP as possible."
- Digging Yourself Deeper: Having already not made a good first impression with Charles, every attempt by Jim to smooth things over ends up making him look worse.
- Empathic Environment: It is raining most of the episode, which stands as a contender for the Darkest Hour for the entire the show.
- Nice Job Breaking It, Hero!: As David Wallace comes to realize later on, Michael's inability to phone a direct line to him without being transferred to Charles forced him to have to drive all the way to New York to confront him, and was the frustration that drove him to quit Dunder-Mifflin and start his own paper company.
- Oh, Crap!: Jim panics when he realizes that Charles Miner has come for a visit, as he showed up to work in a tuxedo just to annoy Dwight.
- O.O.C. Is Serious Business: Pam's Oh, Crap! moment when Michael starts childishly repeating what Charles says."I can tell Michael's mood by which comedy routine he chooses to do, the more infantile, the more upset he is. And he just skipped the Ace Ventura talking butt thing. He never skips it. This is bad."
- Wham Line: After David says he'll pull every string possible to ensure that Michael has the greatest anniversary party in history, including his beloved figs, Michael stands and says the two words that no one expected him to say: "I quit!"