Characters from The Letter.
Warning: Due to the Anyone Can Die nature of this visual novel, all spoilers are unmarked!
Maria Isabella Grace Cruz Santos
Isabella is a real estate agent at Briar Realty Corporation and is responsible for selling the Ermangarde Mansion.
Born in the Philippines, she took to art easily in school, and she eventually pursued a degree in Fine Arts. However, she stopped studying when her father was diagnosed with a terminal illness.
Isabella moved to Luxbourne to earn money for her family. There, she got a job at BRC and later met her current friends.
- Actually Pretty Funny: Her opinion of the "awful" memes Ash sends her over chat. She refuses to give him the satisfaction of knowing this.
- Adorkable: She's either an energetic young woman who has a tendency to go gaga over art or someone awkward yet incredibly nice.
- Affectionate Nickname: Her friends call her Bella or Belle.
- Agent Mulder: She is very superstitious and far more open to the idea of the supernatural compared to the rest of the cast.
- Anger Born of Worry: If she is alive during Ashton's chapter, no matter their relationship meter, she will always save him and then slap him across the face for running off to the mansion by himself, something very stupid and reckless. Not without telling him that he is not alone.
- The Baby of the Bunch: Isabella is the youngest of her friends, and the others have a tendency of helping her out due to her age and her circumstances. Rebecca acts more like her mom at times than a friend, something that she likes to tease her about.
- Bad Liar: Rebecca states Isabella keeps her emotions on her sleeve, so she's not a particularly good liar.
- Big Brother Bully: Her older brother is stated to have pulled quite a few pranks that made her cry from fear. She even states she might have been braver if it wasn't for her older brother.
- Big Damn Heroes: In some routes, she can save Ash from Johannes, using Ash's taser to incapacitate the latter.
- Big Eater: Her friends mention that, despite being relatively small, she can eat a ridiculous amount of food.
- Cassandra Truth: Whenever she brings up that she's cursed, everyone else has trouble believing it.
- Convenient Coma: A possible fate for her at the end of her chapter.
- Daddy's Girl: Is close to her father and shares many pleasant memories with him. Its also worth noting that he was the one to inspire Isabella to pursue her dream of becoming an artist.
- Determinator: When it comes to her job, she won't let anything short of a haunting stop her.
- Fish out of Water: Zach states that Isabella hasn't fully gotten used to England compared to her home in the Philippines, and she does admit she wants to go back home to her family even if she does treasure her friends.
- Genki Girl: A downplayed example, since it's hard to be happy when a ghost is haunting you. But her friends state she's normally quite happy and energetic despite her family's situation.
- Healthcare Motivation: One of the main reasons why she needs money so desperately is for her terminally ill father, whose treatment is very expensive.
- He Is Not My Boyfriend: In the routes where she accompanies Ashton to BRC to access the documents on the Ermengarde Mansion, Seb the security guard calls Ash her boyfriend, which she vehemently denies. Whether or not this is played straight or Mistaken for Romance depends on the player's choices and the relationship levels between the two.
- Insecure Love Interest: If you choose to build a romantic relationship between her and Ash, she shows shades of this in response to his confession, bursting into tears and asking why he'd be interested in her as she lists off her perceived flaws.
- Insult of Endearment: Ashton calls her "scaredy-cat" and "crybaby" from time to time. She also has one for Ash as well: "Ash-hole".
- It's All My Fault: When other people get cursed, Isabella blames herself, since she is the one who found the letter and picked it up.
- Lovable Coward: She's the one most scared of ghosts. A possible Quick Time Event is even you getting her to avoid the impulse to pray while the ghost is hunting her in the office.
- Massive Numbered Siblings: She's one of seven siblings.
- My Beloved Smother: Isabella's mother is one. In one optional scenenote , she is worried that Isabella is pregnant after finding Ash on Isabella's Facenook profile.
- Nice Girl: A sweet person who goes out of her way to care and fund her family's medical bills to help her terminally ill father.
- Oblivious to Love: She hasn't picked up on Rebecca's crush on Ash or Ash's crush on her.
- Older Than They Look: At the very least, Marianne thought she was a college student when they first met. Hannah also mistook her as being 19 or so before Rose corrected her.
- Perpetual Poverty: Invoked example. Isabella sends most of the money she makes back home so she doesn't live the best, to Rebecca's annoyance.
- Stepford Smiler: She regularly lies and smiles to her friends and family about her troubles so they wouldn't have to worry about her.
- Surprisingly Good English: She and her mother speak with American accents. Justified, due to American influence since the 1900s, many Filipinos speak English with American accents.
- Tsundere: Type A, but only with Ashton - she is generally nice toward her friends but doesn't hesitate to hit Ash when he teases her.
- Trash of the Titans: Her apartment is pretty messy with plenty of empty ramen bowls all over the place.
- Unwitting Instigator of Doom: Subverted. While it seems that it's because Isabella found the letter that the ghost has been killing everyone, it turns out the ghost will kill anyone who enters the mansion.
Hannah Wright (neé Evans)
Hannah is the wife of Luke Wright and is a prospective buyer of the Ermangarde Mansion.
She was born to the rich Evans family and worked as a finance manager at Evans Incorporated.
Hannah had many suitors and dated different men and women. She eventually met Luke, and the two later married. Hannah had retired since.
- Abusive Parents: Had some, of the abandonment type. Hannah states she rarely got to see them growing up.
- Accidental Misnaming: She has a tendency of getting names just a bit wrong, like Isabelle for Isabella and Mary Anne for Marianne.
- Attention Whore: She admits that in her youth she desired attention from her parents, and then from anyone, due to her childhood.
- Amicably Divorced: Becomes this with Luke if their Relationship Values were high, but not high enough for the romance ending.
- Beauty = Goodness: Hannah is gorgeous, as noted by many characters, and is very sweet despite her rich background.
- Beware the Nice Ones: You don't want Hannah to become angry at you. Roshelle can learn this the hard way.
- Dating What Daddy Hates: Hannah reveals that her dad did not like Luke at all when they started dating.
- Deadly Hug: How she can die in her chapter. By her husband Luke no less.
- Demonic Possession: Her eventual fate, if she checked the cellar earlier in her chapter.
- Desperately Craves Affection: A downplayed example. Due to a strained marriage, lack of friends, and a rather solitary childhood, she admits that she's rather lonely at the start of the game.
- Even the Girls Want Her: Marianne is attracted to her and every woman has commented on her beauty.
- Fond Memories That Could Have Been: If Luke does kill her, she starts laughing at the possible family and life they could have had as she dies.
- Forgotten Childhood Friend: Turns out that she knew Rebecca when they were young and even talked about Rebecca's crush.
- Good with Numbers: According to Luke. If she breaks up with Luke in her good endings, she returns to becoming the CEO of her company.
- Hair of Gold, Heart of Gold: Hannah's blonde and she's also a very nice and caring person.
- Hidden Depths: Even though it may look like she's just a pretty Trophy Wife, Hannah is actually an intelligent woman who earned herself a position of a financial manager in her father's company and is good at math. Luke even mentions that before they got married he used to look up to her.
- Identical Stranger: She looks exactly like a grown-up Lorraine to Marianne's discomfort.
- Idle Rich: Resigned after marrying Luke.
- Light Is Good: She wears a white dress, has blond hair and is incredibly kind.
- Maternally Challenged: While Hannah wants children, Luke states she just doesn't understand them because she was surrounded by adults as a kid.
- Meat Puppet: If Hannah is killed by Luke, the ghost shows up in her corpse at the end of Ash's route.
- Ms. Fanservice: Hannah is a beauty with large breasts, long legs, and a dress that shows off her cleavage, and Marianne even thinks that she looks like the kind of person from the cover of men's magazines. In a playthrough where Hannah is possessed, you also get a scene with her in fancy underwear.
- Nice to the Waiter: One of the early warning signs that something is seriously wrong with her is when she stops acting this way.
- Not a Morning Person: When Marianne wants to have a meeting about the Ermengarde Mansion at 9:00 am, Hannah's wondering why anyone would be awake at such a dreadful hour.
- O.O.C. Is Serious Business: After the ghost takes control of her, both Luke and Johannes can tell something is very wrong with her. She becomes elitist, homophobic, borderline dependent on Luke, takes off her family heirloom that Ash and Luke note she always wears and keeps calling him her prince. Luke admits in his route that she makes him very uncomfortable.
- Stepford Smiler: It's implied that whenever she's upset, she just keeps on smiling early on in her chapter.
- The Tease: Something of a tease towards Zach, such as swinging her hips as she gives him a tour of the mansion.
- Took a Level in Jerkass: If the ghost possesses her, she becomes much more unpleasant to be around.
- Transformation of the Possessed: After being possessed, her sprite becomes paler, her hair is more of a sickly yellow and her eyes have dimmed.
- Warts and All: Hannah states she married Luke because he saw her for herself.
- Yandere: Starts showing some signs as the ghost starts to take her over, like desiring that Luke doesn't meet anyone but her.
- You Killed My Father: Luke claims to have done so in the endings where he murders her, and the true route establishes that this was part of a gambit to seize full control of the Evans company. However, this is never brought up in the endings where she survives, and she never tries to take revenge on Luke.
Zachary "Zach" Steele
Zachary is a freelance photographer and is a friend of Isabella.
He grew up in New Jersey. After his parents died due to a hate crime, Zach and his sister were forced to move to England to live with their grandparents.
Zachary's passion for the visual arts was sparked when he found old polaroids and home movies of his parents. He has since been freelancing to help pay his rent.
He met Ashton during a robbery that occurred while Zach was creating a documentary.
- Adorkable: He's very flustered by Hannah's playful flirting, which makes her want to tease him more.
- Always Someone Better: While Zach doesn't know it, Ash feels this way about him. Ash really respects Zach's kindness and responsibility and many times in Ash's route, he praises Zach while degrading himself.
- Bad Liar: Rebecca states that Zach, like Isabella, isn't a good liar.
- Beware the Nice Ones: He's probably the nicest character in the entire game, but in the route where you romance him and Hannah he lashes out at both The Ghost and Luke and even punches the latter, and it's a scary sight.
- Black Dude Dies First: This can be played straight, depending on the player's decisions. Averted in the true ending; Zach is actually the only male main character to survive.
- Camera Fiend: Averted. Despite being a photographer, he doesn't carry his camera with him everywhere. In chapter 1 if you chose the priest, he's actually kicking himself over at the missed opportunity to take photos of the Ermengarde Mansion.
- Can't Take Criticism: A nicer example than most- when his film gets a single bad (albeit mean) review, he considers giving up filmmaking despite it being his dream. Although its hinted in his chapter that his real reason was his encounters with The Ghost, which traumatized him to the point that she keeps showing up in his nightmares.
- Dark and Troubled Past: He lost his parents to a hate crime, forcing him and his older sister to move to England where their grandparents live. Due to his race and nationality, he was bullied in his childhood.
- Flashback Nightmare: This is how Zach's chapter begins. He sees his parents being brutally murdered, again.
- The Friends Who Never Hang: With Rebecca according to Isabella, who states they rarely hang out with just each other.
- Gentle Giant: Though he isn't that much taller than the other characters, Zach's larger and stronger build makes him appear bigger compared to the others. He is also a really Nice Guy who serves as The Heart to his friends.
- Gratuitous French: His film's name is entirely in French despite the subject matter being about discrimination in England and Zach not being French himself.
- Grew a Spine: Zach realizes that he has a tendency of retreating into his safe space if things aren't going well, and resolves to stop thinking that way.
- The Heart: Of his friends. He generally keeps peace between his friends like in Isabella's chapter.
- Honor Before Reason: If he meets Prof Andrew, he attempts to talk to the ghost Luckily he has enough reason to run when he realizes it isn't working.
- Humble Goal: In the True End, Zach only wishes to make one more movie about his experiences from the game. Despite the film being a huge success and bringing him huge career opportunities, Zach refuses to make any more movies and continues with his life as a freelance photographer in peace.
- Like Brother and Sister: Isabella admits she would like Zach as an older brother.
- Misery Builds Character: Zach's childhood experiences fueled his desire to be a documentary filmmaker.
- Nice Guy: Probably the nicest character in the game.
- Not a Morning Person: Is not pleased when Ash calls him at 6 AM at the start of his chapter. This may be the result of his nightmares that plague his sleep.
- Not What It Looks Like:
- A Played for Drama example. Later on in his chapter, if he decides to help the crying woman he hears in the Ermengarde Mansion, Luke's butler, Johannes catches him and (depending on the route) thinks Zach was trying to rob them/he killed Hannah.
- How he met Ash too. He was in the wrong place at the work time while working on a film which led Ash to suspect him.
- Odd Couple: With Ash. Isabella's kinda amazed that they're friends considering how different they are from each other.
- Platonic Life-Partners: If he and Rebecca both survive, they will always become this in the epilogue no matter their relationship values.
- Raised by Grandparents: After their parents' death, he and his sister were forced to move to England where their grandparents lived.
- The Reliable One: Ash states that Zach keeps his lines open and extra chargers for his phones in case people need him.
- Scary Black Man: Completely averted, but he does seem intimidating to strangers due to his large build.
- Supreme Chef: He likes cooking and is great at it.
- This Cannot Be!: If Isabella died, he fiercely denies the possibility of her death till he sees the pictures.
- Touch of the Monster: In his chapter, he wakes up in the middle of the night to see the ghost on top of him, gripping his legs as it stares at him.
- Twofer Token Minority: In-universe example. He states that due to being both black and not British when he moved to England, he wasn't particularly liked in his childhood.
Marianne is an interior designer, whom the Wrights contracted to renovate the Ermangarde mansion.
She was born in Ireland, where she originally worked as an architect.
After the Irish economic crisis, she moved to England and eventually Luxbourne in search of better career opportunities.
- Aloof Dark-Haired Girl: She comes across as this, spending most of her time at home and always trying to be professional.
- Bookworm: Her favorite way to relax is to read a book.
- Closet Geek: In her journal entry, it's stated that Marianne likes "anime and other obscure pop culture items", but she doesn't talk about her passion much.
- Cooldown Hug: Also Not So Stoic given how composed and professional she normally is. In her chapter, in some routes, she is so shaken up and scared after her encounter with the ghost that when Hannah finds her and asks what's wrong Marianne impulsively initiates this, practically glomping Hannah from the scene shown. Hannah is very surprised as well as concerned, but comforts and reassures her as best she can.
- Dark and Troubled Past: Her profile states that she was abandoned by her biological parents and adopted by a kind peddler who took her across Ireland. Eventually, the Irish government forced her to go to school, where she was isolated due to being a Penny Among Diamonds with only one friend, Lorraine. Then Lorraine confessed and Marianne, refusing to admit her feelings due to her Catholic teachings, ignored her friend for weeks. This lead Lorraine to commit suicide and Marianne to feel guilty ever since.
- Happily Adopted: She loved her adopted father dearly, and her main goal in school was to graduate fast enough so she could return to him.
- Has a Type: As she stated when she was drunk, she has a thing for blonds. All three of her love interests are blond.
- Kindhearted Cat Lover: She has a cat and is a good person, if a bit aloof.
- Let Us Never Speak of This Again: In Rebecca's route, she calls Rebecca for the rumors about the Ermengarde Mansion and adds this out of embarrassment for even believing in the supernatural.
- My Greatest Failure: Her inability to accept Lorraine's feelings, which leads to her friend committing suicide out of grief.
- New Technology Is Evil: She's not a fan of tablets or smartphones, believing them to be a waste of time and generally likes the old ways over technology.
- Off with His Head!: If she dies, Ash finds her corpse with her head nearly decapitated.
- Optional Sexual Encounter: In Marianne's chapter, she'll invite Luke back to her place, but will start having second thoughts. When Luke asks what's wrong, if the player chooses to answer "nothing, never mind", Luke and Marianne will have sex (although this will actually lower Marianne's relationship meter with Luke).
- Patron Saint: Marianne is an admirer of Saint Dymphna, and in her chapter when she's haunted by the ghost, at one point she prays to "good Saint Dymphna, great wonder-worker in every affliction of mind and body".
- Penny Among Diamonds: She got a scholarship to a prestigious all-girls school.
- Put on a Bus: If she survives her chapter, she's trapped in the mansion's dungeon for several days.
- Sharp-Dressed Man: Gender inverted, she is always dressed in a well-fitted suit.
- Statuesque Stunner: She's the tallest major female character and very pretty.
- Sweet Tooth: She really seems to love chocolate.
- That Didn't Happen: She can say this when she meets with Luke if the two had sex previously.
- Transparent Closet: Haruna jokes about Marianne "looking not for a Mister Right but a Missus Right", making her feel extremely uncomfortable. In reality, her first (and probably only) love was a girl whom she rejected because of how wrong a relationship with someone of the same sex seemed to her back then. Marianne is still not over her.
Rebecca "Becca" Gales
Rebecca is a history teacher at St Goretti and is a neighbor and friend of Isabella.
Although of Scottish descent, she grew up in Luxbourne and attended school at St Goretti. There, she was a star pupil, and she later pursued a degree in Education.
She met Isabella when the latter moved in next door.
- Adorkable: When it comes to her crush on Ash, Rebecca turns into an awkward, giddy girl.
- Affectionate Nickname: Called Becca by her friends.
- Agent Scully: She downright refuses to admit the possibility of the supernatural, though she's still better about it than Ash.
- Anger Born of Worry: The main way she expresses her concern over her friends' well-being.
- Anguished Declaration of Love: If the ghost corners her and her relationship with Ash is high enough, she declares her love for him via telephone before the ghost kills her.
- Badass Adorable: She is fairly cute, yet she is able to make Luke afraid of her.
- Banned in China: In-universe example. In the True End, Rebecca writes a book about Charlotte's life, the good and the bad. The public outrage leads to the book being pulled off the shelves. People are more accepting in her happier endings.
- Brutal Honesty: More often than not, she'll let people know what she thinks straight to their faces.
- Cannot Spit It Out: She has been in love with Ash for 17 years. She tried to confess in a written form once but ended up keeping the letter.
- Catapult Nightmare: If Isabella dies, Rebecca will have a nightmare of when she discovered the body, as the ghost cries and laughs in the background, before she wakes up screaming.
- Childhood Friend Romance: She can enter one with Ashton.
- Clingy Jealous Girl: She doesn't react well when she sees how close Ashton and Isabella are.
- Cooldown Hug: Gives one to Ash as he finally breaks down if Isabella died.
- Curtains Match the Window: Has pink eyes that match her pink hair.
- Death Glare: She can give a good one as Hannah states in her chapter.
- Dogged Nice Guy: Well, girl, but during her talk with Hannah, she realizes that she's a low-key yearning one. She realizes that it's selfish to hold on to the idea that he has to love her because she loved him for all these years.
- Everyone Can See It: A lot of people can tell that Rebecca is interested in more than a friendship with Ash.
- Fiery Redhead: Well, pink, but Rebecca is regularly stated by her friends to have a fierce temper. Her official character bio also describes her as "a real firecracker".
- Forgotten Childhood Friend: Turns out that she knew Hannah when they were young and Hannah even gave her a make-over.
- The Friends Who Never Hang: With Zach according to Isabella, who states they rarely hang out with just each other.
- Girlish Pigtails: Ash's flashback shows she used to wear them in grade school.
- The Glasses Gotta Go: She used to wear big glasses as a child as seen in flashbacks.
- Groin Attack: Can give one to Luke in her chapter.
- Hair Color Dissonance: Her hair color is obviously pink, but the narration often describes her as a redhead.
- Hidden Depths: Rebecca is partly sick of always being the responsible one that holds back her feelings for everyone else. She also has some bitterness at how her parents were so busy but were able to bond with other children due to their jobs.
- Hopeless Suitor: She has a crush on her childhood friend, Ashton, who at the start of the game clearly has feelings for Isabella. This, however, can change during the playthrough.
- Hypocrisy Nod: When Rebecca talks about happy endings with Hannah, she's aware that she's a hypocrite that hasn't done anything that she talked about.
- It's All My Fault: If Isabella gets into a car accident in her chapter, she starts blaming herself for it.
- Loving a Shadow: If Ash turns her down and they both survive, the epilogue states that Rebecca realizes that she kept looking for the child Ash that saved her in elementary school and that the current Ash has changed since then.
- Mama Bear: When she has mistaken Luke for kidnapping Kylie, she either hits Luke in his crotch or bites his hand when Luke tries to stop her from screaming.
- Only Friend: Ash was hers until High School.
- Ooh, Me Accent's Slipping: In-Universe version. She usually speaks with an English Accent but when the ghost confronts her, her fear leads her to speak in a slight Scottish accent.
- Patient Childhood Love Interest: She's had a crush on Ash for 17 years!
- Platonic Life-Partners: If she and Zach both survive, they will always become this in the epilogue no matter their relationship values.
- Prayer Is a Last Resort: Rebecca, out of all people, asks "something, someone who can hear" not to take Isabella away from her if the latter gets into a car crash.
- Skeptic No Longer: She originally thought of ghosts as stories told to make children behave but after seeing the Ghost hang around Luke and Kylie being possessed, she finally believes that they're real.
- Team Mom: For her friends, regularly getting mad for them or being worried about their health.
- Throw the Book at Them: Does this to Luke and The Ghost in her chapter.
- When You Coming Home, Dad?: The character profile states her parents were busy when she was a child but she's still close with them.
- You Gotta Have Blue Hair: Has pink hair.
Ashton "Ash" Frey
Ashton is a detective inspector at Luxbourne's Criminal Investigations Department and is a friend of Isabella.
He is of American-Japanese descent. He grew up with Rebecca at St Goretti.
Ash initially pursued Law in university, but was quickly disillusioned by how heavy-handed and abused the system was. He eventually studied Forensic Science instead.
- Agent Scully: When Isabella talked about the letter and how she was haunted, he gave an instant impossible. If Isabella dies, he's the last one to believe in the supernatural even as Zach and Rebecca start to think it's possible.
- Berserk Button:
- Talking about the supernatural seems to really annoy him.
- His demeanor will change to a hostile one if Luke Wright is mentioned in name or they're around each other.
- In general, insulting his friends.
- In the routes where Isabella dies, he also takes great offense to Inspector Abigail suggesting Isabella's death might've been the result of her engaging in sordid affairs with her real estate clients, and later Abigail's comments to their boss "exaggerating" his temperamental attitude since working on Isabella's case.
- Ash is enraged at the idea of people thinking Zach is a murderer and was very close to punching Luke over his suggestions that Zach should be put to death.
- In the playthrough where Isabella is comatose, he gets furious if you agree with the doctors who suggest pulling the plug as Rebecca.
- Bishōnen: It's noted by several other characters that he's quite handsome.
- Blatant Lies: If you choose to stretch the truth in a chat with Rebecca after the party, he makes up a story about meeting an old friend Lloyd from the police academy. Rebecca is left unconvinced by this.
- Broken Pedestal: He gets this with Chief Inspector Lee in his chapter when he realizes that Lee might be a Dirty Cop.
- Cannot Spit It Out: Struggles to tell Isabella about his feelings. If she dies, he takes the fact that he couldn't tell her hard.
- Chekhov's Skill: Zach mentions his lock picking skills in his chapter. Ash puts them to good use in his chapter.
- Childhood Friend Romance: He can enter one with Rebecca.
- Converse with the Unconscious: If Isabella enters a coma after her chapter, Ash secretly visits her in private urging her to wake up soon among other things.
- Death Wail: If Zach dies, he unleashes one in his car after leaving the precinct.
- Died in Your Arms Tonight: This can happen to Ash with Rebecca, Zach or Isabella, depending on his relationship with them.
- Dreadful Musician: Zach implies this as he states during Karaoke, they hope that Ash doesn't have the mike. His Embarassing Ringtone proves it.
- Drop-In Character: He regularly shows up at Zach's front door to stay the night to Zach's annoyance.
- Drowning My Sorrows: If Isabella dies, then Ash is drinking in Marianne's chapter.
- Due to the Dead: If Marianne dies, Ash will find her body when he trespasses the Ermangarde Mansion. He gives her a silent prayer, lays her body down, closes her eyes and covers her face with a napkin.
- Embarrassing Ringtone: Ash has one of him rapping.
- Fair Cop: Quite a few people have stated that he's good looking and he works as a cop.
- Friendly Enemy: Can become this to Luke if they both survive.
- Fur and Loathing: Averted. Despite wearing a fur-lined jacket, Ash is a good cop who cares about his friends.
- The Gadfly: Towards Isabella and only her.
- Heroic Self-Deprecation: Ash's route reveals that he holds a lot of guilt and regret towards his past and a dislike of how cold and isolated he can be.
- I Call It "Vera": Has a gun named "Ophelia", and calls his car "Shirley".
- I Resemble That Remark!: In his attempt to prove to Inspector Abigail and Chief Inspector Lee that he doesn't have "a bloody temper" in the route where Isabella died, he screams at them.
- Impaled with Extreme Prejudice: His death involves being impaled through the heart with a spear-like object.
- Insecure Love Interest: Ash not confessing his feelings to Isabella for most of the game is a mix of awkwardness and belief that he's too jaded and cynical to deserve her.
- Insult of Endearment: Calls Isabella teasing nicknames like "scaredy-cat" and "crybaby", to her annoyance, but it's clear he doesn't mean them out of malice. Isabella will also call him "Ash-hole" when he really gets on her nerves.
- On the routes he confesses to Isabella, he apologizes at several points for calling her the names when he sees she takes them more to heart.
- "It" Is Dehumanizing: If Isabella dies, he keeps calling her the victim as an invoked example. It's easy to see he's doing it to avoid bringing up that she's dead.
- It's All My Fault:
- Ash feels guilty over the death of Professor Andrew's wife, feeling that he could have done more than just leave her alone with men that gave him a bad vibe.
- If any of his friends die (or alternatively for Isabella, rendered comatose), he will also harbor immense guilt over their losses as well. The Ghost will also taunt Ash with their voices and accuse him of this as well.
- Jerk with a Heart of Gold: As shown in Isabella's and Zach's chapters, he likes to mess with his friends but he cares for them deeply. In his own chapter, it's very clear that Ashton has two priorities: solving the case and keeping his friends safe.
- Kick the Son of a Bitch: Averted. Ash hates Luke but he finds the idea of leaving Luke to the ghost's mercy too horrible.
- Laser-Guided Karma: A minor example; when Isabella first brings up the letter, Ash is the first to dismiss it as just a Halloween prank. Much later, in Ashton's own chapter, when he tries to confess to the bartender that he and his friends have been cursed, the bartender just laughs at him and tells him that's a good one. Ash can't bring himself to be mad at him because as he muses to himself, this is just a taste of his own medicine as that's how he treated Isabella at first.
- Laugh of Love: Isabella seems to have the ability to get Ash to laugh. This is apparent even in the routes where she dies; her memory will make him chuckle, even in the darkest of times.
- The Leader: Due to his profession, his remaining friends instinctively follow his commands when they realize they're being haunted.
- Let Us Never Speak of This Again: Apparently Ash was forcibly cross-dressed as a child and he made Rebecca promise to never talk about it.
- Lethal Chef
- He's not allowed in the kitchen since the pressure cooker incident.
- He almost set fire to Isabella's kitchen, too. By making a salad.
- Love Revelation Epiphany: Seems to be the case with Becca. Ash considers any sort of a romantic relationship with her only after she confesses to him. And if their relationship is high enough, they will become a couple.
- Mixed Ancestry: Hes half-American and half-Japanese.
- My God, What Have I Done?: In Isabella's chapter at the beginning of the game, Ash is the first to brush off Isabella's warnings as a prank. Much later, in Ash's chapter, when it becomes abundantly clear that Isabella was telling the truth about the ghost, Ash feels a lot of guilt over how he treated her, and he's incredulous that Isabella is still willing to rely on him despite how he treated her before.
- N-Word Privileges: A downplayed example with Zach. While Ash has a tendency of acting very stereotypically black with Zach, the latter just brushes it off.
- Not a Morning Person: Isabella notes several times that Ash is not an early riser and takes the opportunity to tease him when he picks her up early in the morning on the routes where she visits Prof. Andrew.
- Not Good with People: Ash has stated that he would rather be dead than go to a party with people that he doesn't know.
- Not So Different: Can acknowledge that Luke reminds him a lot of how he used to be and that it's only his relationship with Professor Andrew and friendships with Rebecca, Zach, and Isabella that steered him down a different path.
- Oblivious to Love: Poor Becca.
- Odd Friendship: With Zach. Bella's kind of amazed that they're friends considering how different they are from each other.
- O.O.C. Is Serious Business: If Isabella dies, he's much angrier than he usually is. Which his friends and colleagues notice. Inspector Abigail notes how he lashed out at five people since working on her case and that it was a record for him doing so, since before it was 'zero'.
- Pretty Fly for a White Guy: Well half Asian guy. But he has a few shades of this such as him rapping his ringtone with the words "Pretty fly for an Asian guy" appearing in said rap.
- Rage Breaking Point: After the ghost's "Reason You Suck" Speech hits too deep, Ash breaks the mirror the ghost used in a fit of rage.
- Screw This, I'm Out of Here!: If he's tortured by Luke and Johannes after attempting to warn them in his route, he decides they're not worth the effort and decides to leave.
- Skeptic No Longer: Ash at first refuses to admit the possibility of the supernatural, personally brushing off his friend's claims of ghosts due to the nature of his job. But after the ghost chases him in his own route, he's a believer.
- The Stoic: He generally appears aloof to even his friends.
- That Came Out Wrong: See Cannot Spit It Out. Ash puts his foot in his mouth on several occasions talking with Isabella where she takes his playful teasing to heart or when an intended compliment is phrased oddly and she mistakes it for an insult, leading Ash to awkwardly back-peddle to correct himself.
- Trauma Conga Line: Any route where all his friends die is this for him. He is filled with self-hatred that he can't get a lead on Isabella's death and the fact that he never confessed to her. This gets worse as more and more of his friends die as his guilt and self-loathing increase, breaking him. He then goes to warn Luke of the curse as the ghost taunts him over his failure to save his friends and then is captured and tortured by Luke and Johannes and has a possibility of dying alone.
- When You Coming Home, Dad?: Ash states that due to his parents' strained marriage, he rarely saw them and considered Professor Andrew and his wife more as parents.
Lucille Mitchell "Luke" Wright/Chandler
Luke is the CEO of Wright Enterprise and is a prospective buyer of the Ermangarde Mansion.
He grew up as the son of a prostitute, spending his childhood begging and pickpocketing. One day, Luke's mother succumbed to her alcoholism and passed away.
Luke's father, the current Wright CEO at the time, eventually sought out the orphaned Luke and trained him to inherit the company.
- The Alcoholic: He even wants to get his own vineyard! He also hid numerous bottles of alcohol all over his new mansion, despite only living there for several days.
- Amazon Chaser: In a way. He reacts positively if Hannah actually stands up to him and negatively if she shrinks away.
- And I Must Scream: His ultimate fate in the Kill 'Em All ending. He wanders into the mansion's dungeons in a drunken haze and finds himself accosted by the ghost, who gleefully informs him that he has finally come back to stay with her. Before he can react, she brutally violates him and leaves him as a helpless spirit who fruitlessly keeps screaming out for help, just like she did.
- Anti-Villain: Despite his very checkered past, and him being a genuinely unpleasant person in some aspects (such as his racism), Luke can be played as a sympathetic character who genuinely cares for Hannah, gets along with Rebecca, and does not commit any reprehensible deeds in-story. This even applies in the True Ending route, where he does kill Hannah, but eventually sacrifices himself in order to break the curse of the mansion and ensure that Isabella, Rebecca, and Zachary make it out alive.
- The Atoner: Becomes this if you go for the true ending, in which he sacrifices himself as an atonement for murdering Hannah. In the routes where he doesn't kill Hannah, this is averted, since Luke never turns himself in for any of his other crimes that Ashton is trying to nail him for.
- Attention Whore: Like Hannah says, he loves when the attention is focused on him.
- Ax-Crazy: Though it's debatable how much of it is due to the ghost's influence, if his relationship with Hannah is bad enough, he will kill her.
- Aw, Look! They Really Do Love Each Other: Despite his many, many flaws, Luke shows that he does really love Hannah on the more positive routes.
- Bastard Bastard: Luke is an illegitimate child and a very unpleasant person.
- Chick Magnet: He has three potential love interests and the ghost has a Villainous Crush on him.
- Crazy Jealous Guy: He doesn't react well when he sees that Hannah gets along well with Zach.
- Dark and Troubled Past: In the past, he got involved in many illegal activities. One of his people killed Andrew's wife so he could have some space for building a hotel. Additionally, the true ending reveals he was involved in the murder of Hannah's father as part of a gambit to seize full control of the Evans company, though it's made abundantly clear that he genuinely fell in love with Hannah and was no longer serious about going through with it.
- Death Wail: He gives a painful one as he realizes that he killed Hannah and their unborn children.
- Drowning My Sorrows: Does this at the beginning of his chapter if Hannah decides that their marriage needs a break.
- Even Evil Has Loved Ones: Despite his checkered past, he really does love Hannah and his goddaughter Kylie.
- Even Evil Has Standards: Luke admits that he has killed a lot of people either by his own hands or his orders but he refuses to harm children. Which is why the realization that he not only killed his wife but his unborn children as well breaks him.
- Evil Is Hammy: Luke is, by his own words, a sadist that loves to flaunt his wealth and power to everyone and anything that he touches, he corrupts. But he is incredibly bombastic and overdramatic to the point that it's funny.
- Friendly Enemy: Can become this with Ashton if they both survive.
- Gender-Blender Name: "Luke" is short for Lucille.
- Hate Sink: Comes across as this at first, being a racist Rich Bastard, but his Hidden Depths are revealed later on.
- Heroic Self-Deprecation: Well, not heroic, but many routes show that Luke has a very low opinion of himself and thinks that Hannah is a much better person than he is. His hesitation about having children is his doubt he would be a good father and worry about his kids being too much like him.
- Hidden Depths: Luke is introduced as pompous and elitist which the VN repeatedly shows is true. But he does have his humanizing moments like his love for daffodils, a soft spot for Kylie and a huge self-hatred for the monster that he is.
- In Love with the Mark: Luke's route reveals he only dated Hannah to marry her and then kill her for the Evans' money, but ended up really falling in love with her. Unless you sabotage their Relationship Values to the worst possible extent in Hannah's chapter, Luke will not go through with killing her.
- Jerk with a Heart of Gold: Downplayed, but still present, especially if Hannah tells him about her pregnancy.
- Karma Houdini: In the endings where both he and Hannah survive, he does not face the full brunt of repercussions for his numerous crimes and transgressions, including all the blood he's implied to have on his hands even if he never causes the death of anyone in-story. This is more downplayed if he doesn't actually end up with Hannah, as his subsequent troubles with the law and his company do force him to skip town and keep a low profile. The true ending averts this entirely, as while Luke does end up committing the utterly heinous act of murdering his own wife, he's also the one who decides to sacrifice himself in order to save Rebecca, Zachary, and Isabella, and break the curse once and for all.
- Karma Houdini Warranty: In the True End, Luke states the ghost is his for all his crimes that he got away with, including Hannah and their children's murder.
- Kill the Ones You Love: In the true route, he ends up killing Hannah as the Ghost influences him.
- Laughing Mad: He gives some in his chapter, provided he murdered Hannah. First when he realizes that she was pregnant when he killed her and later when he realizes Hannah and their children's souls are under the ghost's control.
- Manchild: So very much.
- Mistaken for Pedophile: Rebecca, in her chapter, mistakes Luke for one when she sees him with his goddaughter at a café.
- Momma's Boy: He's still very devoted to his mother. She was his only family as a child, and the loss of her caused him an immense amount of grief.
- The Nicknamer: Has given nicknames to most of the main cast. For example, he refers to Rebecca as "Daisy" and calls Isabella "Lily".
- N-Word Privileges: Luke defies this if Isabella has Father Norman bless the mansion.
- The Paranoiac: Luke regards any surprise as an attempt on his life.
- The Perfectionist: He must have things his way or he gets annoyed rather quickly.
- Rags to Riches: As we learn from his backstory, Luke is actually a son of a prostitute, and he even had to resort to begging and pickpocketing on the streets as a child. He was taken into his rich father's household only when the man learned that he's ill.
- Rich Bitch: A male example. In Hannah's chapter, he belittles the workers moving furniture into his new mansion.
- Sole Survivor: If Luke pulls a Screw This, I'm Outta Here! at the final choice on the true ending route, he flees the mansion and leaves everyone else to die. However, even when he tries to erase all evidence of his stay at Luxbourne and skip town, he ends up becoming the prime suspect for all the murders that have occurred in the story, making this one of the worst endings you can get that isn't a flat-out Kill 'Em All conclusion.
- Trauma Conga Line: The true ending route is a serious one for him. His marriage with Hannah publicly and spectacularly falls apart, and then he murders her in a fit of spiteful madness. Immediately afterwards, he discovers she was pregnant and had built a nursery for the babies, causing him to fall apart in a My God, What Have I Done? moment. As he continues to dither about covering up his crime, he begins to notice how a ghost obsessed with him is haunting the mansion. He then faces a group of trespassers, only for one of them to die right before his eyes. Finally, when he tries to escape, he's forced to face the possibility that he may need to sacrifice his own life to free Hannah and their unborn children from the curse of the mansion, and in the end, that's exactly what he does.
- Wouldn't Hurt a Child: For all of Luke's faults, harming children is not one of them. Which is why he completely breaks down in the routes where he kills Hannah; he realizes she was pregnant almost immediately afterwards.
- Your Approval Fills Me with Shame: Should Luke decide against sacrificing himself on the true ending route and leave everyone else to die, the ghost openly praises him for doing so and declares that he's no different from her. Given that this is also one of the routes where he murders his own wife, Hannah, she probably has a point.
- Your Cheating Heart: He frequently cheats on his wife Hannah with different women, though he makes it a point to never do so at their home or when she's nearby.
Rose Pamella Cooper
Rose is a coworker and mentor of Isabella at Briar Realty Corporation.
- Big Sister Mentor: She trained Isabella and acts like a big sister to her.
- Birds of a Feather: Isabella feels close to her as Rose also had to give up her dream job for some reason.
- Curtains Match the Window: Rose's hair and eye color are both green.
- Nice Girl: She acts like a sister to Isabella and is very kind to everyone.
- Plotline Death: Is the first victim of the story, and is one of the only characters who cannot be saved.
- You Gotta Have Blue Hair: Hers is green.
Johannes is the butler of Luke and Hannah Wright.
- Battle Butler:
- He easily knocks Zach unconscious in the latter's bad end.
- He also fights Ashton later in the game and is very good at it.
- Beleaguered Assistant: Only when Luke's ordering him around. In Marianne's chapter, Luke orders him to take a walk around the Ermengarde Mansion's perimeter which is 46 acres of land. He begrudgingly does it.
- Comically Serious: At times, like when he responded that no one is going to be kissing him under this roof. When Hannah responded that he was outside, he quickly stepped under a roof.
- The Dragon: Johannes knows all about Luke's darker side and is the go-to person when Luke needs help.
- Faux Affably Evil: While generally well-mannered, he knows all about Luke's past and Luke states he wanted to torture Ash when they catch him in Ash's route.
- All Gays Are Promiscuous: Averted. He's not only married but seems very loyal to his husband.
- Gratuitous German: Has a tendency to mix some German phrases.
- Happily Married: He's quite happy with his marriage and was quick to turn down Hannah's joke order about him kissing Zack.
- Mommy Issues: Implied. After Luke's encounter with the ghost in the garden, he is startled by Johannes, who he calls a son of a bitch. Johannes is unfazed, saying that he'd take offense if he had any love left for his mother.
- Scary Shiny Glasses: When he shows his more dangerous side, like in Zach's bad ending.
- Servile Snarker: He can be snarky toward Luke, as Marianne notes.
- Supreme Chef: Marianne describes his pancakes as "heavenly" when she eats them.
- Plotline Death: Like Rose, he too cannot survive the events of the story.
- Torture Technician: Turns out to be one in Ashton's chapter, if he manages to successfully capture Ash.
- Trapped in Villainy: Luke can angrily point out that he holds Johannes' family's fate in his hand during his chapter. Even if Johannes is someone who is willing to commit evil acts, it's implicit that his main reason for doing so is to protect the people he cares about.
Professor Andrew Clark
Andrew Clark is a psychology professor at Luxbourne University and is a friend of Ashton.
- Cool Old Guy: If Isabella meets him, she notes that he's friendlier than she expected to the younger characters.
- Kick the Son of a Bitch: An indirect example but when Zach goes to him for advice, he makes it clear he doesn't plan on warning Luke about the ghost.
- It's Personal: His own wife was murdered due to the actions of Luke's underlings, and on some routes, it is made abundantly clear what this has done to him. Notably, he's the only character who ever voices the belief that Luke Wright deserves to suffer under the curse of the mansion, something not even Ashton believes.
- Parental Substitute: In Ashton's chapter, it's revealed Ash considers him this.
- The Mentor: To Ash, who was his student. Zach states that Ash regularly goes to Professor Andrew when stuck on a case.
- Mr. Exposition: He can give useful exposition to the main characters in some scenes.
- Scary Shiny Glasses: These appear whenever Luke comes up or he's looking someone over.
Kylie is the goddaughter of Hannah, close with Luke and is a student at St Goretti.
- Cheerful Child: Usually she's this.
- Creepy Child: Especially when she seems to be possessed by the ghost. However, even when that's not the case, she can say quite creepy things due to the ghost's influence.
- Creepy Children Singing: Occasionally sings "London Bridge".Kylie: London Bridge is falling down, falling down, falling down
- Curtains Match the Window: Kylie's hair and eye color are both blue.
- Death of a Child: In The Stinger, the ghost attacks and apparently murders her if you don't get the true ending, though whether or not it happens for real is left to the player's interpretation.
- From the Mouths of Babes: When Kylie is first introduced in Zachary's chapter, Zachary confides in her that a "mean girl" (he means the ghost) is causing trouble for him and his friends. Kylie responds that maybe the ghost is just sad and wants help. Zachary is skeptical that this is the case, but Kylie responds that Zachary hasn't even tried yet; he's just scared. As it turns out, the ghost actually is sad and wants help, because she's the ghost of a wrongfully executed Takako.
- Girlish Pigtails: Kylie wears her hair in pigtails, befitting her energetic and innocent personality.
- Gratuitous Spanish: She throws around a lot of Spanish in her speech like Tio and Tia.
- I See Dead People: She's friends with Takako somehow.
- Morality Pet: Kylie's presence in the story serves to humanize Luke, as Kylie looks up to and thinks the world of her Tío (Spanish for uncle) Luke. While Luke is her godfather rather than her uncle, he displays the better parts of his personality while around Kylie and constantly buys her treats and treats her well, so Kylie thinks of him as her "fairy godfather". To a lesser extent, Kylie can optionally serve as a morality pet to Rebecca as well, as if the player chooses, Rebecca can swallow her pride and apologize for mistakenly attacking Luke, but only because Rebecca wants to set a good example in front of Kylie.
- Nice Girl: Kylie is a very friendly little girl, and she even advises that Zachary try to empathize with the ghost.
- The Nicknamer: In Rebecca's chapter, Kylie refers to Rebecca as "Miss Pink."
- Nightmare Fuel Coloring Book: In the final chapter Luke finds Kylie's drawing of herself, him and Takako, who is a ghost and looks like a decaying woman covered in blood.
- Surprise Creepy: Kylie's visit with Luke in his chapter is cheery, except for one line Kylie says near the end.Kylie: When you die, I'll burn you and put you in a jar, so I can keep you forever. Just like what they did with Abuelo!
- Sweet Tooth: Luke's go-to bribe is to buy her sweets.
- Wide Eyes and Shrunken Irises: Whenever the ghost possess her, she has these which, combined with a Slasher Smile, makes one hell of a Nightmare Face.
- You Gotta Have Blue Hair: A literal case in this example.
Amanda "Lorraine" Lasairfhiona
Lorraine was the classmate of Marianne at Saint Samthann's.
- Curtains Match the Window: Lorraine's hair and eye color are both yellow.
- Driven to Suicide: Oh, poor Lorraine. She took her life soon after Marianne rejected her.
- The Lost Lenore: Lorraine is this to Marianne, having been in love with her.
- Only Friend: Was this to Marianne when they were in the prestigious Saint Samthann's all-girl school.
- Only Known by Their Nickname: Her real name is Amanda Lasairfhiona, but she's usually referred to as Lorraine.
- Posthumous Character: Had died years prior. Her ghost doesn't count, since it's not really her.
A ghost girl that serves as the antagonist. She is a serial killer who stalks the main characters and targets them.
The ghost was originally the spirit of Takako, a Japanese maid. Charlotte Ermengarde later fuses with the ghost after the former died, transforming it into a deranged monster that alternately weeps in misery, sadistically hunts and kills people, and is so insanely possessive of Eduard Godfrey that it causes all the problems of the story just so that it can entrap Luke Wright, who obviously is not Eduard, but his distant descendant.
- Ax-Crazy: As a result of the Mental Fusion, she is incredibly unhinged and a particularly violent Mood-Swinger, attacking anybody who enters the mansion.
- The Bad Guy Wins: The ghost's desire is to entrap Luke and in the Kill 'Em All and true endings, it does just that. A downplayed instance also occurs on the true end route should Luke decide against sacrificing himself and leave the others to die. She praises him for his decision and claims he's no different from her, implying that for her, corrupting Luke is sufficient comeuppance for him rejecting her.
- Big Bad: She is the Serial Killer targeting and making lives hell for the seven main characters through her psychological torture.
- Body Horror: Her flesh is decaying and flayed to the point you can see her brain. Her toenails are gone and she drags her left foot when she walks.
- Clingy Jealous Girl: She seems to have a special hatred of Hannah due to her being married to Luke.
- The Corrupter: Though she plays on the fears and insecurities of practically everyone in order to drive them to insanity, her toxic influence is the most prominent with Luke Wright. In the routes where he murders Hannah, it's strongly implied to have been due to her influence.
- Cruel and Unusual Death: Being tortured and then burned at the stake certainly qualifies. She can also dish out some to several characters in their bad ends.
- Danger Takes A Back Seat: In Rebecca's chapter, the ghost appears in Rebecca's mirror while she's driving Isabella home.
- Demonic Possession: She can possess people, as we see in Hannah's chapter.
- Evil Laugh: She gives a bone-chilling one as the characters comment on.
- Evil Smells Bad: Every character that meets her comments on the rotting smell she gives off.
- Face-Revealing Turn: She gives one in chapter one if Isabella decided to go to work after hearing about Rose's death.
- Graceful Loser: In the good endings where Luke breaks the curse by burning down the mansion, he sees the ghost for one last time, who makes one final plea for help before letting him and the remaining survivors go. Although this is possibly subverted in The Stinger, depending on your interpretation of it.
- Hell Is That Noise: Her presence is often accompanied or preceded by a distinctive clicking/gargling noise.
- Mind Rape: Implied to be the fate of anyone who succumbs to her curse. Luke himself is subject to both this and possible physical rape in the Kill 'Em All ending.
- Mood-Swinger: She switches from depressed and begging for help to grinning like a madman constantly. Probably due to her being the fusion of Takako's and Charlotte's spirits.
- Ominous Walk: Due to her various inquiries which seem to include a broken left ankle, the ghost is very slow.
- "The Reason You Suck" Speech: The ghost gives Ash a brutal one while taking on Zach's, Rebecca's and Isabella's voices as they mock his failures.
- Red Eyes, Take Warning:
- Usually she has Wide Eyes and Shrunken Irises, but in a few occasions she has red eyes. However, from Hannah's perspective, the ghost is the same as usual.
- Before Isabella gets hit by a car and gets into a coma, she saw the figure of the ghost, with glowing red eyes.
- When Zach is taking a photo for Hannah, the ghost he saw has bloody eyes.
- Samus Is a Girl: While the ghost herself is obviously female, those who have not met her and only know her as the Anslem Butcher (such as Ashton, Lee, and the other officers) tend to assume the killer is male, using male pronouns when talking about them, not realizing that the perp is a Stringy-Haired Ghost Girl. The player, however, knows this from the start.
- Serial Killer: Her murders are actually noticed by the media, who dub her the Anslem Butcher.
- Shapeshifting: She transforms into Lorraine to torment Marianne in the latter's chapter. She also appears as Charlotte Ermengarde in Ashton's chapter and Takako in Luke's chapter.
- Silent Antagonist: Subverted; when she appears to others she usually just gargles, but she speaks fluently in Luke's chapter, and whenever she's Shapeshifting in anyone's chapter.
- Slasher Smile: She has one on near constantly.
- Stringy-Haired Ghost Girl: While the visual novel was inspired by such Japanese horror films as The Ring and Ju-on, Takako herself is a Justified example. Takako was originally just a normal ghost, and the only person she hated was Charlotte. Takako does not become a traditional onryonote until after she fuses with Charlotte.
- Thoroughly Mistaken Identity: The main reason why she's so possessive of Luke Wright is that she believes him to be the long-deceased Eduard Godfrey, who was the fiancé of Charlotte Ermengrade, Takako's master. It's an extremely dark usage of the trope since she continues to insist that Luke belongs with her, and none of his protests and denials can convince her otherwise. Luke himself speculates that he's the victim of this trope in his chapter, and the true ending shows that he's right.
- Villain Teleportation: She has the ability to instantly appear wherever she wants.
- Villainous Crush: Due to Luke being related to and physically resembling Eduard, she has one on Luke.
- Violently Protective Girlfriend: Crush rather than girlfriend, but harming Luke makes her murderous, as seen in the routes where Ash disarms him - by shooting his arm.
- Voice Changeling: In Rebecca's chapter, she uses Kylie's voice when they meet in the library.
- Wall Crawl: She has the ability to stick to the walls and ceiling.
- Would Hurt a Child: The young pranksters from St Goretti found that out the hard way. As can Kylie, but that depends on how you interpret The Stinger.
- Yandere: Due to Charlotte's influence, she's obsessed with Eduard and his descendant Luke.
- Ignored Enamored Underling: Luke's route hints that Takako had feelings for Eduard, who was happily engaged to Charlotte... for a time.
- Nice Girl: By all means, she was very friendly in life, getting along with Eduard and caring about serving her masters.
- Tragic Villain: She was a servant that was tortured and raped by several men as punishment for discovering her mistress' infidelity, then is framed for her mistress' crimes and burned at the stake. And then her spirit fuses with her mistress' spirit.
- Vengeful Ghost: Became this after being burned at the stake. She came back and sought to torment Charlotte, the noblewoman who brought all her misery upon her.
- Aristocrats Are Evil: Though she initially seems to be an aversion, it turns out that she was a cruel, murderous tyrant in life, tormenting Takako just for discovering her affair, and is even worse in death, as her spirit fused with Takako to become a supernatural Serial Killer.
- Ax-Crazy: She had Takako (and later, Eduardo himself) murdered after Takako found out about her affair, which was enough to even make Eduardo leave her in disgust, and she takes a perverse delight in her murders, both alive and as the Ghost.
- Bad People Abuse Animals: She has Takako's cat murdered just to spite Takako, making it clear what a despicable Sadist she truly is.
- Big Bad: She was both the one who created the Ghost and is the malice of the Ghost herself, using Takako's body to carry out the murders and torment the main characters.
- Bitch in Sheep's Clothing: Rebecca finds out that Charlotte was responsible for the founding of Luxbourne City and freed a Japanese slave, Takako. But the Memory Fragments and true ending reveal that she was incredibly cruel when Takako discovered her infidelity. She had Takako raped and tortured while she watched with sadistic glee as she mocked Takako for being, in her words, a slave. When her fiancé Eduard discovered this, he was reasonably disgusted and left her. Charlotte then had Eduard murdered as she forced Takako to watch, as well as killing Takako's cat to be extra cruel. She then had the gall to pin her crimes on Takako as she demanded that she be executed, and she was successful. Her comeuppance only came because of Takako haunting her as a ghost and driving her to suicide, but even then, her own spirit just fused with Takako's instead of vanquishing for good.
- Disproportionate Retribution: Charlotte brutally tortured Takako and ruined her whole life, ripping away everyone and everything she cared about... because Takano caught her having an affair.
- For the Evulz: It's very clear that Charlotte took such a downright unhinged level of gratification in putting Takako through hell and dehumanising her in the process- much of it was for sick kicks. Even after becoming one with Takako's spirit, it's obvious through the grisly murders that they commit that her desire for pain and suffering has only grown worse over the centuries.
- Hate Sink: The Memory Fragments and True Ending reveal Charlotte to be a deplorable Bitch in Sheep's Clothing, and easily the most despicable character in the game. The unlockable Memory Fragments only serve to expand upon how horrible she really was, to the point that her death due to being haunted by Takako's spirit seems completely well-deserved. However, even after her death, her reign of terror continues since she ended up fusing with Takako's ghost, and quite likely became the source for its more sadistic and vindictive tendencies.
- Laser-Guided Karma: She ended up being haunted and driven to insanity by Takako, the very maid who she brutally tortured, raped by proxy, and framed for her crimes. In the good endings, her reign as the Ghost can be brought to an end if the whole mansion is burned, bringing her down with it.
- Karma Houdini Warranty: She was originally successful in pinning all her crimes on Takako and having her executed, her reputation remaining unscathed for centuries. However, she quickly met her end after being relentlessly haunted by Takako's spirit. Her own spirit simply fused with Takako's after death, thus ensuring that her madness would continue to destroy anyone who entered the mansion, but in the good endings of the story, not only is she presumably vanquished, but Rebecca decides to write a book revealing the truth about Charlotte.
- Rape by Proxy: She had some of her goons rape Takako when the latter discovered her affair.
- Rape Is a Special Kind of Evil: Not just her own Rape by Proxy of Takako, but, in one ending, her physical rape of Luke Wright, serve to hammer in what a scumbag of a noblewoman she is.
- Sadist: She actively made sure Takako would suffer as much as possible, and as part of the Ghost, she has not changed- she goes out of her way to psychologically torture the main characters, picking away at each of their darkest secrets and memories, and is a Serial Killer as well.
- Serial Killer: In addition to her murders as part of the Ghost, Charlotte also killed Takako's cat and Eduard before sentencing Takako herself to death.
- The Sociopath: Given that she inflicted horrifying acts of depravity on Takako over an affair, along with murdering a man she (apparently) loved just to be a spiteful bitch towards the girl, it's astonishingly clear that Charlotte was a sick little puppy who relished denigrating and dehumanising others to the point of Ax-Crazy and showed an utter disregard of human life, and even her own lover's was forfeit when she decided to dispose of him to fuel another act of spiteful cruelty.
- Villain with Good Publicity: Because she was the founder of Luxbourne, everyone believes that she was a saintly noblewoman who loved her husband Eduard and selflessly cared for former slave Takako, and that her suicide was an inexplicable tragedy. The truth is that she was a cheating, uncaring sociopath who tortured and killed both Eduard and Takako, and her suicide was because Takako came back as a Vengeful Ghost to take revenge. After fusing with Takako, Charlotte became an entity that is responsible for tons of gruesome murders. In some endings, Rebecca writes a book specifically to challenge her reputation and reveal what a horrible person Charlotte really was.
- Would Hurt a Child: As she is the Ghost's malice, she is the one responsible for killing the kids who first found the letter. She also targets Kylie in The Stinger.
- Your Cheating Heart: Charlotte's infidelity was the cause of the whole mess, as Takako caught her cheating on her husband Eduard, to which Charlotte reacted by torturing her.