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See the first game's character sheet for returning characters and/or characters referenced in audio logs and cutscenes.List 

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The Division

    In General 
https://static.tvtropes.org/pmwiki/pub/images/the_division_logo.png
The Division's Logo

    The Agent 

The Agent


  • Action Girl: If female.
  • And Now for Someone Completely Different: Not the same Player Character from the first game. Ubisoft livestreams mentioned the change of protagonist, and a New York City Update audio log states that the previous player character is still "running around with Faye".
  • Badass Crew: If playing in a squad with other Agents.
  • Everyone Calls Him "Barkeep": Upon first meeting the Agent, Manny Ortega says 'there's a new Sheriff in town', and Kelso later calls them 'Sheriff' as well. Other characters, including enemy factions, simply call them Agent.
  • Heroic Mime: Never says a word, or even vocalizes whatsoever. Not even grunts of pain.
  • Hope Bringer: Odessa calls them this as you help restore the Theater, though it also applies to the rest of the city.
  • One-Man Army: Especially if playing alone. A lone agent will have cut down hundreds, maybe even thousands of enemies before they even finish the campaign.
  • The Sheriff: Manny decides to use a miniature of a Sheriff to represent you on his ever-changing map of DC. So far he's completely right, and the name seems to be sticking.

    Alani Kelso 

Agent Alani Kelso

A hot-tempered young agent who assists the Player Character in several story missions.
  • Establishing Character Moment: "I just found an ammo stockpile. I'm going to detonate it."
  • Hypocritical Humor: At one point in the Jefferson Trade Center mission, Kelso remarks that fellow agent Espinoza 'tends to leave a mess'. This from the woman whose idea of 'creating a distraction' involved two explosions in the same building within the space of ten minutes.
  • Leeroy Jenkins: An ECHO reveals Kelso used to get far too aggressive in combat. She seems to have calmed down a little in the meantime possibly because that incident cost Odessa her leg, but she's still kind'a trigger-happy.
  • Mad Bomber: Whenever she goes to cause a "distraction", it's generally just code for her saying she's going to blow something up. She's so fond of this that in one of your first missions, a hostage rescue mission, she "distracts" the Hyenas by blowing up a chunk of the same building the hostage is being held in.

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Joint Task Force

    In General 
  • Took a Level in Badass: Compared to the first game, most JTF patrols can and will hold their own, generally only having trouble against extremely tough endgame enemies.
  • The Remnant: Between the disease itself, combat casualties, desertions, and Ridgeway's mutiny, the Washington JTF has dwindled to a handful of still-dedicated troopers hanging on to the White House by their fingernails. Their numbers are so small that the majority of friendly units you'll see on the streets are from civilian settlements rather that JTF troops.
  • Red Shirt Army: Who need the newly-arrived "Sheriff" to save their own Base of Operations from being overrun by Hyenas.
    • Hollywood Tactics: One mission in the Episode One expansion sees the JTF launching an attack on the Black Tusk redoubt of Camp White Oak. The camp has only one access road, which runs over a bridge spanning a deep, wide ravine just outside the main gate. At the outset of the mission, one of the assault teams actually charges across said bridge on foot to approach the camp. Unfortunately for the JTF, the Black Tusk holding the camp are not utter morons, so between the entrenched minigun emplacements and the bridge being thoroughly wired for demolition, this works out about as well as you'd expect.

    Manny Ortega 

Manny Ortega

A National Guard signalist coordinating Division operations out of the White House Base of Operations. With the SHD network offline, he's been reduced to tracking all the players in Washington DC with a street-map and children's toys.
  • Ambiguous Disorder: Is Manny's mania for his map's precision and timeliness a symptom of OCD or simply a reaction to the stress of his job?
  • Bunny-Ears Lawyer: So far he's managed to keep the White House from falling apart and/or to enemy forces. And has a good update on the Situation in DC. That being said he has an odd obsession with miniatures. To the point where he literally tells Kelso that she needs to raid a toy-store to get him more models for his map. And that's not getting into how accurate each one of his miniatures is to the person/place it represents.
  • Communications Officer: His actual job. Presumably he wound up Mission Control because he was the one already juggling the radios. Conveniently though everyone happened to luck out as reactivating the SHD network is technically within his wheelhouse.
  • Demoted to Extra: While he plays a large role in the base game as the Agent's Mission Control, Manny is hardly seen in any of the postgame DLC episodes.
  • Serious Business: Do NOT mess with his map! At best, you'll get a Death Glare.
  • You Are in Command Now: He rose to the post of Division Coordinator through attrition. How well he's bearing up under that pressure is open to question.

    President Andrew Ellis 

President Andrew Ellis

Former Speaker of the House, he was sworn into office inside of a bunker once the Former Vice-President then President supposedly killed himself. Was on Air Force One when it was shot down and crashed into Washington DC
  • Action Politician: Grabs a Submachine Gun off one of his captors while they're distracted and helps the Agent shoot their way to extraction during the mission when you rescue him.
  • Berserk Button: Apparently isn't too fond of nicknames and callsigns directed at him, affectionate or otherwise. He gets offended at his bodyguards calling him "Chief" and "Chickenhawk" during the Camp White Oak mission.
  • Creepy Good: He really comes across as more of a "we have to sort of work the dark side" President than a "hope and change" President, but (so far at least) seems to genuinely have the country's best interests at heart. And given the country is actually facing an existential threat and engaged in what is essentially a civil war, his rhetoric and attitude aren't exactly out of place considering the situation.
  • Corrupt Politician: Seems to have Defected to the Black Tusk side, that, or he was working with them all along.
  • Made of Iron: Literally survived Air Force One being shot down and crashing into Washington DC. And manages to survive being under the care of the Hyenas for an unknown amount of time, plus the firefight the ensues extracting him.
  • Man Behind the Man: This poster in Grand Washington Hotel lists Ellis as the presiding chairman of a conference relating to the military private sector, with the manufacturer Douglas & Harding in attendance and - more importantly - Charles Bliss of the Last Man Battalion, which might explain a few things about why Ellis is so buddy-buddy with the Black Tusk.
  • Turncoat: An Echo reveals him helping the Black Tusk steal the Experimental Broad-Spectrum Antivirals from their secure facility, seemingly willingly.
  • You Are in Command Now: Second in the presidential line of succession. The President died of a heart attack due to stress, and the Vice President supposedly killed himself also due to the stress. Nearly became an example of this when Air Force One was shot down.

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Settlements

    In General 

    Odessa Sawyer 

Odessa Sawyer

Leader of the Theater Settlement with a lot of very fresh battle-scars and a mysterious past.
  • Beware the Nice Ones: One can find an audio log of her giving a couple people firearms training. When one of them keeps second-guessing her advice, Sawyer threatens to throw him off a roof if she ever catches him giving people crappy weapon advice again.
  • Handicapped Badass: Sawyer's right lower leg is a high-end prosthetic. An ECHO reveals that this is the result of a Hyena bullet-wound from when she and Kelso were partnered Division agents.
  • I Just Want to Be Normal: Her injuries aside, between being semi-drafted as the Theater's leader and looking after her daughter, Odessa has too many responsibilities to go adventuring any more.
  • Loved I Not Honor More: A comm recording documents Odessa's tearful parting from her husband and daughter to join the First Wave of Division agents operating in and around DC. Another has her commenting on the fact that recruiting a woman with such family ties was a major exception to SHD policy.

    Henry Hayes 

Henry Hayes

Leader of the Campus Settlement.

Enemy Factions

The Hyenas

    In General 
https://static.tvtropes.org/pmwiki/pub/images/hyenas_icon.png
Hyenas' Icon
A gang of lawless bandits who only live to pillage and steal from the remaining survivors in Washington D.C.
  • Addiction-Powered: Hyena melee units and some of their named bosses can power up by snorting down drugs, significantly increasing their damage resistance.
  • Ambiguous Situation: The Hyenas are the most ruthless of all of the factions. Yet for unknown reasons, they didn’t torture President Ellis while they were holding him hostage.
  • Ax-Crazy: They're cartoonishly evil, sometimes just running at the player while screaming "Aaaaaaahh! I want blooooood!"
  • Color-Coded for Your Convenience: Each faction has its own aesthetic. Hyenas wear black pants and white shirts under black body-armor and gas masks, spray-paint their logo onto their gear in green, and at night they wear sickly-green flashlights.
  • Expy: The Hyenas are clearly meant to be second game's equivalent to the Rioters and Rikers; a loose coalition of criminals and bandits who are more interested in pillaging and terrorizing survivors than having any sort of long term goals.
  • For the Evulz: They take great enjoyment in preying on other survivors.
  • Gangsta Style: Hyenas are notably the only faction of enemies who like to do this, popping out of cover and shooting at you sideways while strolling casually to the side.
  • Gas Mask Mooks: They all wear gas masks, while all the other factions go by fine with just bandanas. This may be because they're the only faction to use gas weapons in combat.
  • Leeroy Jenkins: As a whole, Hyenas are more likely to charge directly at the player to engage them in melee combat.
  • Villain Respect: Whether it was out of respect or something else, the Hyenas didn’t torture President Ellis while they holding him hostage.
  • We ARE Struggling Together: The Hyena 'faction' formed out of various scavenger-gangs that realized that getting organized was their only chance of keeping the better-armed and -disciplined True Sons from wiping them all out piecemeal. Even so, there's still a lot of bickering and backstabbing (often literal) between and within the various Hyena sub-groups.

    The Council 

The Council

The highest command within the Hyenas, they made up of the smartest and strongest pack leaders from various clans that make up the Hyenas. They are led by the Assembly Supervisor, Books, making him the defacto leader of the Hyenas entirely. Other members of the council are Dime, Diesel, Saint, Roach, Rebound, Coyote, Mayhem and Zodiac.
  • Authority in Name Only: Despite Books's supposedly being the "leader", he's the first one who gets taken down in the District Union Arena. In fact, the game's subtitles don't even bother mentioning his name, instead only calling him "Hyena Boss". Likewise, audio logs indicate that Coyote was essentially the founder of the Hyenas, but she gets killed relatively early on in the main quest too without much fanfare.
  • Teeth-Clenched Teamwork: They all hate each other, and would gladly stab each other in the back when the opportunity presents itself. The only reason why they’re working together is so that they wouldn’t get overrun by the True Sons. This becomes rather obvious the more Council members the Agent kills at District Union Arena, as the final boss of the mission, Dime, reacts in annoyance rather than concern at his fellow Council members' deaths.
    Dime: You there, sweetie? Hello? ...Fuck.
    Dime: Diesel, are you dead too, you inbred son of a bitch!?
  • Wolfpack Boss: Surprisingly, averted. They're all fought one at a time as you move through the Stronghold. Ironically, their stronghold's mission briefing has Council members Zodiac and Mayhem railing on the Council's supposed "strength in numbers" strategy (and neither of them were dumb enough to hole up with the rest of the Council at their HQ).

The Outcasts

    In General 
https://static.tvtropes.org/pmwiki/pub/images/outcasts_icon.png
Outcasts' Icon
A group of crazed, fanatical survivors who were quarantined and subsequently abandoned by the federal government during the outbreak. As revenge, they seek to spread the Green Poison infection to all survivors.
  • Accomplice by Inaction: Why they're doing everything to kill random citizens. In their eyes the random person on the street should have taken action to prevent the Federal Government from quarantining them. And this also means their abandonment and suffering when the Federal Government broke down is also their fault.
  • Alas, Poor Villain: Mission Control pretty much says this word-for-word in their final Stronghold mission. "What happened to them was wrong... but what they did afterwards was worse."
  • Conspiracy Theorist: Judging by their chatter, the Outcasts don't buy the 'story' that Gordon Amherst was behind Green Poison; they think it was actually released by the 'World Government' to destroy America, and said World Government then sent in its foot-soldiers (the Division) to take over what was left.
    "If they can fake the Moon landings, they can fake anything."
    • The various descriptions of their named Bosses are quite telling - an enormous amount of them continue to believe they're the victim of a social experiment, conspiracy or other underhanded event. Further still, some of them believed in these things even before the Green Poison hit!
  • Color-Coded for Your Convenience: Each faction has its own aesthetic. Outcasts drape themselves in yellow plastic taken from their quarantine camp, and at night they wear sodium-yellow flashlights.
  • Drop the Hammer: The Outcast 'tank' unit is a heavily-armored behemoth wielding a sledgehammer that can one-shot Agents who get too close, and if they get a good run-up can charge with surprising speed.
  • Homemade Inventions: Lacking the other factions' access to modern weaponry, the Outcasts have had to go Macgyver. Apart from their penchant for flame-weapons (see below), their 'controller' archetype uses an RC-car fitted with skillsaw-blades.
  • Kill It with Fire: Outcast grenadiers carry bags full of Molotov cocktails, and their crowd-control trooper totes a flamethrower.
  • Never My Fault: One of the reasons it got so bad on the Island was that the rioters opened fired on any JTF personnel attempting to delivered supplies. But they blame the Government for stopping the supplies.
  • Revenge Before Reason: Once out of quarantine, instead of going their own ways and focusing on surviving, these idiots banded together to basically try and murder the world out of spite.
  • Roaring Rampage of Revenge: The Outcasts roam the city and indiscriminately kill and infect other survivors as revenge for the mistreatment they suffered at the hands of the government while forcibly quarantined.
  • Shadow Archetype: Their use of flamethrowers and gas masks and fanatic beliefs makes them similar to the Cleaners. However, their motivations are the polar opposite, where the Cleaners sought to exterminate the infection at any cost, the Outcasts seek to spread it.
  • Sigil Spam: A good way to spot an Outcast territory is by all the yellow warning tape and dangling glass they decorate their territory with.
  • Spell My Name with a "The": Every single 'named' Outcast boss goes by an epithet - "the Archduke", "the Owl", "the Corpulent" and so forth.
  • Suicide Attack: The Outcast 'rusher' archetype is armed only with an explosive vest. The elite version also sets himself on fire before making his last charge.
  • The Straight and Arrow Path: Instead of rifles, Outcast Snipers use mechanical longbows with explosive arrows.

    Emeline Shaw 

Emeline Shaw

The charismatic, bloodthirsty leader of the Outcasts who believes everyone is complicit and urges her followers to punish the guilty by spreading sickness and murdering indiscriminately.
  • Bait-and-Switch: Pretty much all the cutscenes or audio logs with her in them go like this, as she will start off sounding reasonable, then flip to something hostile and deadly.
  • Cool Train: Most of her encounters in the Manning National Zoo involve her holing up in a heavily armored monorail train equipped with a Gatling gun, with the Division trying multiple times to knock it down by blowing up support columns.
  • Even Evil Has Loved Ones: An ECHO at the end of the Manning National Zoo mission reveals that she had a daughter who passed away from the Green Poison while they were both in quarantine.
  • The Immune: Shaw is a rare asymptomatic carrier of the Green Poison virus. She doesn't suffer from the side effects of the virus, but still carries it within her body. This naturally makes her the core of the Outcasts' strategy since she is essentially an infinite source of Green Poison virus they can weaponize.
  • Praetorian Guard: Similar to LaRae Barrett, she has a pair of Heavily Armored Mooks as bodyguards, in Shaw's case a pair of boss-level Outcast Heavies armed with sledgehammers known as The Basilisk and The Craven.
  • The Unfought: Shaw is the only faction leader that you don't directly fight. She will instead barricade herself inside a boat and your mission becomes to destroy the boat with her still inside it. Averted by the Episode 1 DLC, where she gets her just desserts at the Manning National Zoo, although she doesn't go down without a fight.

    Harlan Lloyd 

Harlan Lloyd, "the Strategist"


Emeline Shaw's right-hand man and 'general'. Capturing him is the objective in the Potomac Event Center mission.


The True Sons

    In General 
https://static.tvtropes.org/pmwiki/pub/images/true_sons_icon.png
True Sons' Icon
A paramilitary force primarily made up of rogue JTF veterans who intend to rule Washington D.C. with an iron fist and ensure their own survival above all others.
  • Color-Coded for Your Convenience: Each faction has its own aesthetic. True Sons wear blue scarves and sleeveless Dress Blue tunics under their body-armor, and at night they wear white flashlights.
  • Elite Mooks: Their Heavy Weapons units are well-armored and equipped with LMGs; one or two Heavy Weapons units are usually seen leading a group of regular Assaulters. The enemy dossiers mention that the Heavy Weapons guys are actual military combat veterans while many of the regular True Sons troops are first responders or reserves who never saw combat before the outbreak.
  • Fake Ultimate Mook: Though they're stated to be the most powerful faction operating in D.C., they're nowhere nearly as dangerous as the LMB from the first game. Because they're actually ex-JTF rather than a PMC, they don't have access to Division-level tech and it's mentioned that many of their troops are first-responders or reserves who haven't seen combat before the outbreak. In fact, if you take the missions in suggested order you actually fight the True Sons several levels before you even encounter the Outcasts. The real equivalent of the LMB in this game are the Black Tusk, the surprise post-game enemy faction.
  • Social Darwinist: Their entire ideology stems from the belief that the sick and weak deserve to die, and the survival of the strong must be prioritized above all others.

    Antwon Ridgeway 

Antwon Ridgeway

The smart, organized leader of the True Sons and former JTF officer whose ruthlessness and combat prowess make him and his combatants a horrifying force.
  • Affably Evil: A renegade paramilitary field officer with no regards for civilian life? Absolutely. But he still maintains a polite, well-spoken demeanor when hassling civilians for tribute and when speaking with his men. That being said, he varies between this and being Faux Affably Evil.
  • Authority Equals Asskicking: When the Division finally comes for him, he's not afraid to face them mano-a-mano with a rocket launcher and an assault rifle.
  • Bald, Black Leader Guy: As seen when you finally fight him personally at the end of the main campaign.
  • General Ripper: Ticks all the boxes, by willing to kill everyone infected with the Dollar Flu, everyone willing to help people infected with the Dollar Flu (like the doctor in the recording that introduces him), everyone unwilling to submit to him (like the Theatre envoy from the audio recording you can find in the Air and Space Museum) and making himself a general after being unceremoniously booted out of the Army.
  • Plot-Irrelevant Villain: Unlike Colonel Bliss, who was at least responsible for the attack on the Division at the beginning of the first game, General Ridgeway has zero ties to the game's over-arcing plot and is only the main campaign's Final Boss because he happens to be unfortunate enough to be sitting on top of the Presidential briefcase that the Division needs to access the cure for Green Poison.
    • One audio log reveals that his men were stealing supplies from Roosevelt Island and were responsible for running it. So his actions might have indirectly lead to the creation of the Outcasts.
  • Pragmatic Villainy: Ridgeway may be a ruthless tyrant, but is pragmatic enough to be running a protection racket with the civilian settlements in his territory rather than just terrorizing and murdering them for no reason like the Hyenas and Outcasts do.
  • Rage Against the Legal System: During the outbreak, Ridgeway was arrested and court martialed by the JTF for slaughtering civilians. However, when his loyalists broke him out, Ridgeway subsequently captured all of the JTF officers responsible for his arrest, put them through a one sided military tribunal, and executed them all.
  • Shoot the Dog: As the outbreak worsened, Ridgeway took it upon himself to enforce quarantine with lethal force, often resorting to gunning down unarmed civilians attempting to flee the quarantine zones.
  • Southern Gentleman: He has a heavy southern accent and affects a Faux Affably Evil attitude when shaking down his civilian vassals.
  • Well-Intentioned Extremist: Initially, Ridgeway was only doing what he felt was necessary in order to maintain quarantine as a JTF officer. Even as the leader of the True Sons, he's convinced he's still doing the right thing by making sure the True Sons come out on top.
  • What Measure Is a Non-Badass?: He has zero empathy for anyone who isn't (a) fighting fit and (b) working for him. Civilians, particularly hungry or infected ones, are dead weight.

The Black Tusks

    In General 
https://static.tvtropes.org/pmwiki/pub/images/black_tusk_icon.png
Black Tusks' Icon
A mysterious, but extremely well armed and equipped private military contractor that attempts to invade Washington D.C. and seize it from the other factions for unknown purposes.
  • Attack Drone: Heavy use of bleeding-edge technology is a big part of the Black Tusk schtick. Their snipers use drones for spotting (and stunning) targets; their 'rusher' archetype hides at the back of the fight and sends exploding suicide-drones after enemies; they have two different types of autonomous ground-combat drones; and they even have air-support from large UAVs that carry miniguns and guided missiles!
  • Badass Army: Pretty much the LMB on steroids; after all, while the LMB only had their small little section of Manhattan, the Black Tusk literally takes over the entirety of D.C within basically no time at all.
  • Color-Coded for Your Convenience: Each faction has its own aesthetic. The Black Tusk wear head-to-toe black uniforms, with light-blue LED panels (bearing their diamond-logo) on their left pectorals.
  • Combat Medic: The Medic archetype carries a defibrilator capable of reviving downed Black Tusk along with a drone that can do the same. Warlords of New York introduced a Support archetype that takes after LMB Medics from the first game, laying down a support station that fires Hive-like repair microdrones at nearby allies.
  • Diabolus ex Nihilo: They appear immediately after securing the Capitol Building, and take over all of D.C in the blink of an eye. However, no one knows exactly what their motivations are or who is leading them.
  • Early-Bird Cameo: There are a few ECHOes that can be found in DC that reveal that they've been there before. including one that reveals that they were the ones who crashed the SHD network. And they most likely were the ships in the opening cut-scenes.
  • Elite Mooks: The most technologically advanced and tactically skilled faction in the entire game. Even their basic grunts have the ability to launch drones to flush you out of cover, an ability which the grunts of all other factions lack.
  • Evil Wears Black: All of their troops are distinguished by their black armor. Did the name give that away?
  • Future Copter: The rarely occurring free roam activity "Aerial Recon Drone" has players fight against this oversized monstrosity of a drone.
  • Gatling Good: Well, certainly not "good," but their Tanks carry straight-up Miniguns as opposed to other factions, who have LMGs, Grenade Launchers, Flamethrowers, and Sledgehammers.
  • Greater-Scope Villain: The more you read into the various collectibles, the more you start to realize the Tusks - and whoever's paying them - might be behind all the events in Washington DC. One of the cards of the Hyenas says that they have way too many grenade launchers even if they stole every single piece of Police and military surplus. And only the Tusks would have the military hardware capable of shooting down Air Force One. And that's not even getting into their on-screen actions with shutting down the Network. It gets even worse if that was them in the boats in the Prologue.
  • Humiliation Conga: The BTSU can't seem to catch a break after the events of Tidal Basin, with the Division practically steamrolling them at every turn. Pretty much the only victory they pulled off since then was at Camp White Oak, where the normal version of the mission has them make off with the turncoat President Ellis. The unit's leader, Bardon Schaeffer, even lampshades their general decrease in competence in one mission, telling his higher ups to "stop sending me fucking idiots". By the time the events of the Coney Island missions come around, the BTSU have gotten to the point where they're having trouble dealing with bog-standard Cleaners, much less rogue Agent Aaron Keener.
  • Humongous Mecha: The final boss of the Operation: Dark Hours raid is one of these, the DDP-52 "Razorback". It's a monstrosity of a machine that's almost as tall as the airport the raid takes place in, and it's equipped with a ton of micro-missiles and Striker drones. It shows up again at the end of Warlords of New York, albeit nerfed.
  • The Man Behind the Man: In the first Black Tusk echo log, Bardon Schaeffer is seen being recruited by an unidentified bald man with a distinct drawl, who believes the outbreak in New York is going to spread and wants to exploit the chaos for unspecified nefarious reasons. The bald guy might not even be the ultimate leader of Black Tusk, as his voice is clearly not the same as the mysterious voice that issues the order "terminate all Division agents with extreme prejudice" in the story trailer.
  • Mecha-Mooks: They have two different robots and many different drones at their disposal.
  • Metal Slime: A weird case in that the whole faction becomes this over time. Once they're driven out completely from Washington D.C., it becomes increasingly harder to find them out in the field, and they're the only faction that drops Gear Sets and crafting materials related to those sets. Fortunately, Black Tusk Bounties and weekly Invasions mitigate this.
  • Obviously Evil: Lampshaded by Kelso; a mercenary company who dresses in dark colors and call themselves Black Tusk don't exactly do friendly.
  • Outside-Context Problem: Unlike the other three factions, we have no idea what they want. They're a group of Private Military Contractors, so someone is probably paying them. But who would have the money and the inclination to convince them to sabotage the SHD network, supply the Hyenas with grenade launchers, orchestrate the "suicide" of the President, and shoot down Air Force One? The other possibility is that they're not working for a paycheck, but then why are they doing all this?
  • Power Nullifier: Their Medics have access to throwable jammers that prevent you from using your skills until destroyed. The Elite version even damages you directly!
  • Sigil Spam: While playing the Invaded versions of story missions, ultra-thin flexible TVs are strung about absolutely everywhere, and a majority of them bear the Black Tusk logo. They take it to such an extreme, that even their latrines have the Black Tusk logo painted on them. Also, the player can loot Exotic BTSU gloves that have miniature monitors on them displaying the Black Tusk logo.
  • Well-Intentioned Extremist: According to a conversation between Schaeffer and Faye, Black Tusk and its clients are similar to the Division in that they are working to rebuild society. However, unlike the Division, Black Tusk is willing to resort to any means necessary to achieve their aims.

The Black Tusk Specialist Unit

    In General 

     Bardon Schaeffer 

Bardon Schaeffer

The leader of the Black Tusk Specialist Unit, an elite group of Black Tusks who were responsible for sabotaging the SHD network at the start of the game. While he might not be the overall leader, he is still very high up in the chain of command.
  • Animal Motifs: One ECHO has him tell Odessa that his mother always likened him to a cockroach, thinking she meant how he's unkillable. Odessa wastes no time in using the other definition of "cockroach" to insult him.
  • Even Evil Has Standards: Thinks Wyvern deciding to order a missile strike on the White House is going too far, repeatedly telling her to stand down.
  • The Ghost: Has yet to appear in person in the game.
  • The Heavy: He's not even the Tusks' leader, just the captain of an Elite Mook squad, but he's the highest ranking member and most plot-important in the core game.
  • Prince Charming Wannabe: In the lead-up to Tidal Basin, he makes a comment to his subordinate Wyvern suggesting he'd be open to her Sleeping with the Boss. Even though she makes it instantly and utterly clear she's not interested, he's clearly upset when she goes off the air, and possibly not just for the loss of a skilled professional operative.
  • Surrounded by Idiots: With the way the Agent tears through BTSU teams, Schaeffer finds himself needing a lot of replacement troops. At the end of the Invaded Camp White Oak mission, he radios his boss and (to the delight of the eavesdropping Manny) rather disgustedly remarks on what this has done to Black Tusk's recruitment standards.
    "... if you want me to rebuild this unit, stop sending me fucking idiots. Now if you'll excuse me, I'm going to go shoot myself in the fucking head."
  • We Can Rule Together: Makes an offer to Odessa Sawyer to join the Black Tusks, which she instantly declines.

     Petrus Brenner 

Petrus Brenner

A senior member of the BTSU and one of Schaeffer's hand-picked specialists. He later commands the Black Tusk operation at the Pentagon and appears as the final boss of the DARPA Labs mission.
  • Jerkass: A mercenary outfit named 'Black Tusk' isn't exactly big on warm-fuzzies to start with, but even his colleagues think Brenner's kind of a sourpuss.
    Jack Bonney: "Jesus, Brenner, why are you so pent up all the time? You need to unclench your ass-cheeks!"
    Elijah Sumner: "He would, but he's afraid his batteries would fall out."
    [Both laugh.]
  • Sociopathic Soldier: Even by the standards of a unit recruited to be 'scoundrels and scum, cutthroats and killers', Brenner is kind of trigger-happy.
    Schaeffer: [dealing with two patsies] "You boys certainly earned yourselves an express ticket out of this predicament."
    Schaeffer: "Yup. You got 'em."

     Jack Bonney 

Jack Bonney

A senior member of the BTSU and one of Schaeffer's hand-picked specialists.
  • Deadpan Snarker: In the ECHO recordings, he's the one to prod his teammates.
    Jack Bonney: "Jesus, Brenner, why are you so pent up all the time? You need to unclench your ass-cheeks!"
  • The Pig-Pen: One of the ECHO recordings has a member of the team complain about Bonney's hygiene.
    Galveston: "They're an indication of how bad you stink, Bonney. Flies are more attracted to you than to dead things."

     Elijah Sumner 

Elijah Sumner

A senior member of the BTSU and one of Schaeffer's hand-picked specialists.
  • General Ripper: Does not hesitate to launch mortar strikes on The Agent, even though there is an extremely high chance of his own men being caught in the blast radius.
  • Properly Paranoid: When introduced in the Coney Island mission, he's rather unsure if it's wise to trust Aaron Keener. He's totally correct, as Aaron Keener sells out the Black Tusk to the Cleaners as soon as he no longer has any use for them.
  • Teeth-Clenched Teamwork: With Dolores Jones when they have to run a joint operation in Coney Island. It's very clear that the two of them hate each other's guts.

     Ellis Galveston 

Ellis Galveston

A senior member of the BTSU and one of Schaeffer's hand-picked specialists.
  • Punch-Clock Villain: One ECHO portrays Galveston about to "interrogate" a Division Agent about the location of a certain key facility. He expresses honest admiration for the man's dedication to duty and seems to truly regret that the Agent can't (or won't) say anything to forestall the coming unpleasantness.
    "I admire righteousness - even if I rarely partake."
    "See, that's where you're wrong. Doin' your job is never a waste of time. Especially when you do it with pride and conviction."
  • Southern-Fried Private: Speaks with a distinct Southern accent, including the stereotypical "y'all", but don't let it fool you: he's no dumb hick.
  • Worthy Opponent: Galveston always treats the Division as fellow professionals doing their jobs to the best of their ability; they just happen to be working for different sides. During his Last Stand at Camp White Oak, he's vocal about his respect for the Agent's skills.
    "I've been looking forward to a stand-up fight with one of you fuckers. Don't disappoint me!"
    "Damn! You don't fuck around, do you?"
  • Villainous Valor: During the Camp White Oak mission, Galveston is the leader of Ellis' protective detail. True to his duty, he hustles his charge onto the evac helicopter, then turns to fight the Agent to buy time for the man's to escape.
    "That's the job, sir!"

     Harper "Heads" Price and Teagan "Tails" Price 

Harper "Heads" Price and Teagan "Tails" Price

Twin sisters working as snipers for the BTSU. They appear as the last two bosses of the Invaded Camp White Oak mission.

Other Leaders

     Stan "Chunky" Dawson 

Stan "Chunky" Dawson

The leader of a Black Tusk sub-unit tasked with securing the Air & Space Museum.

     Milla "Wyvern" Radek 

Milla "Wyvern" Radek

The leader of a Black Tusk sub-unit tasked with stealing the anti-virals and getting them out of Washington.
  • BFG: Carries a grenade launcher, much like other Thrower-type Black Tusk enemies. Unlike the others in said archetype, however, she's got an itchy trigger finger with it and isn't content with waiting for the first grenade to land before firing another.
  • Blood Knight: Seems to actually like the fact that someone's currently putting a wrench in her plans at one point in her boss battle.
    Wyvern: I'm gonna remember killing you. It's been a while since I've said that about anyone!
  • Cold Sniper: Wields a sniper rifle during her boss fight, at least at first.
  • Dark Action Girl
  • Dispense with the Pleasantries: Destroy enough of her missile batteries, and she says this:
    Wyvern: Come to save the day, huh? Oh, you're a real goddamn hero. Enough small talk.
  • Faceless Goons: Averted in her case. Unlike most of her fellow Black Tusk soldiers, she doesn't wear a balaclava, and it's possible with some effort to see her head underneath her full-face helmet, should it get broken.
  • Informed Attribute: Her in-game bio mentions that she's very professional and always follows orders. However, towards the end of Tidal Basin, she disobeys a direct order from her superior, Bardon Schaeffer, to retreat after she loses the anti-virals from Division Agents. Granted, this might be a result of her Villainous Breakdown.
  • Made of Iron: One of the toughest bosses in the entire game, and she also has the ability to become totally immune to damage for brief periods of time during her Boss fight.
  • Nice Job Fixing It, Villain!: Her forces manage to shoot down the JTF helicopter providing the Agent air support, but it results in the helicopter crashing into her hovercraft, disabling her last avenue of escape.
  • Powered Armor: Unlike the rest of her fellow Black Tusk soldiers, she wears one of these. It even allows her to become temporarily invincible for a short duration.
  • Revenge Before Reason: After the Division Agents slaughter their way through the Black Tusk stronghold and take back the anti-virals, she decides to not retreat and live to fight another day. Instead, she stays and tries to, in her own words, "blow up the motherfucking White House."
  • Sleeping with the Boss: Unequivocally defied. During the lead-up to the Tidal Basin mission, Schaeffer hints he might be open to this, and Wyvern shuts him down cold.
    "Uh, how about you go fuck yourself?"
  • Sociopathic Soldier: When the Agents (and fate) take away all of her escape-plans, Wyvern decides to get a little payback on the Agents by launching a missile-strike on the White House. Even Schaeffer thinks she's going too far.
  • Villainous Breakdown: Prior to the Tidal Basin, and even during the first half, Wyvern is very professional, detached and coldly accepts setbacks and failures. By the time you're facing her directly she's dropped all pretense of this, and excitedly talks about how she's happy to kill you.

     Dolores Jones 

Dolores Jones

The commander of a squad of Black Tusk soldiers based in Coney Island. She was tasked with keeping Vitaly Tchernenko out of Division hands.
  • Hair-Trigger Temper: it does not take much to set her off.
  • Lady Swears-A-Lot: After Keener betrays her, she begins screaming out swear words left and right at everyone, including her own men.
  • Teeth-Clenched Teamwork: With Elijah Sumner. They're tasked with working together to keep Tchernenko out of Division hands, and it's clear from the outset that they are just barely tolerating each other's presence.

The Underground Faction

    In general 
A 5th faction that, as their name implies, mostly resides underground in the sewers of D.C.

Their faction logo is three links of a chain, with the middle one being broken.
  • Chained by Fashion: As indicated by their logo. Their Mooks also have several chains wrapped around their backpack.
  • Chainsaw Good: Although "good" is debatable, the underground Tank archetype carries chainsaws in combat.
  • Fan Nickname: Their logo - and the absence of any other lore for them - has led some groups to dub them "the Unchained".
  • Giant Space Flea from Nowhere: They don't have much presence in the main storynote , nor do they have any collectable lore surrounding them, making them even more mysterious than the Black Tusk.
  • Nothing Is Scarier: As a side effect of the trope below. Most Agents won't be aware of their flanking attempts, other than the clinking of their chains (or the idling motor of the Heavy's chainsaw), and by then they're probably too close for comfort.
  • The Speechless: Much like the Division Agents themselves, they never vocalize, not even in reaction to pain.
  • Underground Monkey: No pun intended. Design-wise, their clothing seems to be a mish-mash of other factions' styles (see the link in Chained by Fashion above), with the most obvious similarity at a glance being the yellow light strapped to their shoulder, much like the True Sons.

The Ambushers

    In general 
A 6th and, so far, minor faction that can be encountered scavenging in some areas of D.C. and New York.

Their faction logo is a head wearing a cap, and the lower half covered in a bandana/scarf.

Spoiler Faction

    In general 
When the Agent investigates an abandoned Control Point in search of a MIA comrade, they find that The Division the Hunters are active within D.C.

Twelve of his comrades are Bonus Bosses, becoming active when the Black Tusk invade the city.

See their entry in the first game's character sheet for more info.

The Cleaners

    In general 
Despite the best efforts of New York City's Second Wave Agents and the death of their leader Joe Ferro, the Cleaners remain operational. They make their first appearance in a brief cutscene in a shootout against Faye Lau, and later make their first in-game appearance during Episode 3, where a small group of them are caught in a three-way fight between D.C.'s Agents and the Black Tusk.

They are one of two returning factions from the first game to make an appearance in the Warlords of New York expansion pack.

See their entry in the first game's character sheet for more info.

The Rikers

    In general 
Eight months after NYC's Green Poison outbreak, the Rikers are shown to be alive and kicking despite the assassination of their leader, LaRae Barret, and they're still very much a force of chaos wreaking havoc on lower Manhattan.

They are one of two returning factions from the first game to make an appearance in the Warlords of New York expansion pack.

See their entry in the first game's character sheet for more info.

Rogue Agents (Warlords of New York spoilers)

    In general 

Rogue Agents


  • A Dog Named "Dog": The randomly-generated rogue Agents are always Named enemies that are simply named "Rogue Agent".
  • Antepiece: Keener's rogue cell acts as one to Seasonal Manhunts comprised of a larger rogue network, courtesy of Keener's ANNA system. The difference between the two is that Seasonal Manhunts have a three-week waiting period between lieutenants and have more varied objectives than simply wandering into a side mission and completing it.
  • Metal Slime: Rogues have better loot than usual to compensate for their difficulty. However, if the whole party wipes while fighting them, they don't show up again after respawning.
  • No Fair Cheating: Random Rogue encounters abruptly end with them collectively disappearing in smoke if the session host tries to invite more players as reinforcements.
  • Random Event: Much like Hunters in the first game's Underground DLC, a group of them can and will spawn just about anywhere in the game, including inside random rooms in main missions.
  • Well-Intentioned Extremist: The Rogue Agents largely believe that the Division and JTF are unsuited for rebuilding society, as they have too much blood on their hands. The Rogue Agents are violent themselves, they at least acknowledge they believe their harsh methods are necessary while pointing out the Division tried to hide its past mistakes.
  • Wolf Pack Boss: Like the Underground DLC in the first game, Rogues always spawn in groups with one extra person in their ranks compared to the party (e.g. in a full team of four, five Rogues will spawn).

    Aaron Keener 

Aaron Keener

See his entry in the first game's characters page.

    Vivian Conley 

Vivian Conley

One of Aaron Keener's lieutenants. The demolition specialist of the group, fittingly allying herself with the Cleaners.

    James Dragov 

James Dragov

One of Aaron Keener's lieutenants. Defense specialist siding with the Rikers.
  • Benevolent Boss: He views the Rikers as his family, and gradually begins flying off the handle once Duchess is killed.
  • Damage-Sponge Boss: He's a Tank class enemy, so yeah. He's the only one out of all five major boss battles in Warlords to have miniguns in his boss arena.
  • Foil: To the Rikers' previous leader, Larae Barrett. As noted in Benevolent Boss above, James stands in stark contrast to Larae's general lack of care for her fellow convicts. The last mission in his storyline even has a random Rikers mook say that he was "the best thing to happen to the Rikers" after Larae's death.
  • Luckily, My Shield Will Protect Me: He's a Rioter Tank, so he carries a massive, indestructible shield.
  • Start of Darkness: His profile and a audio log reveal that his father ran a branch of The Mafiya, which led him to join the NYPD. He just found, to him, corrupt cops, and the events of the initial outbreak and decisions made by his superiors did not help.
  • Teeth-Clenched Teamwork: Most of Keener's rogues are working for their own personal reasons, but Dragov is by far the most vocal about it, seeing as Keener threatened him and the Rikers with his bioweapon.

    Javier Kajika 

Javier Kajika

One of Aaron Keener's lieutenants. An expert with traps and CQB and an ally to the Cleaners.

    Theo Parnell 

Theo Parnell

One of Aaron Keener's lieutenants. The electronics specialist, allying himself with the Rikers.
  • Conspiracy Theorist: Theo is an avid conspiracy buff. Audio logs reveal that after his father died (ostensibly of a heart attack), Theo believed that his father was assassinated by a group of politicians on whom his father had dirt. Theo also believed that The Division was in the pocket of a group of wealthy individuals who were working to establish a new world order.
  • Internal Homage: To another Ubisoft franchise, WATCH_DOGS. Specifically, he has the same ethnicity, style of dress, and Playful Hacker tendencies as Marcus, but holds the same cynical worldview Aiden does.
  • The Load: The youngest and least competent of Keener's lieutenants. Keener even leaves him for dead near the end of Parnell's mission when he calls for an evac, having grown tired of cleaning up after his mistakes.
  • Playful Hacker: Messes with the Division a lot during his mission.

    ANNA 

ANNA

Keener's version of ISAC, connected to the Rogue network.
  • Effective Knockoff: Obtaining the watch containing ANNA allows you to access SHD levels, something that already makes her leagues above her Division predecessor.
  • Distaff Counterpart: To none other than ISAC.

    Molly "Jupiter" Henderson 

Molly "Jupiter" Henderson

Primary target of the first Seasonal Manhunt. One of a handful of rogues that maintained direct contact with Aaron Keener.
  • Even Evil Has Standards: When Saturn informs her of their unit receiving an Eclipse care package, Jupiter orders her to destroy it. Saturn reminds her that the package is the "leverage" Keener told them about, to which she responds that Eclipse isn't "a silver bullet, it's a fucking bioweapon" more dangerous than the Green Poison, believing its existence to contradict their mission of protecting the people.

    Chadwick "Neptune" Brandon 

Chadwick "Neptune" Brandon

Former flight engineer and wanted by the Division for acting as a saboteur.
  • Roaring Rampage of Revenge: Brandon blames the JTF and Division for causing his partner's death when they abandoned the New York Dark Zone.
  • Teeth-Clenched Teamwork: He was somehow able to get the Outcasts and Cleaners to work together under his command, despite both groups being diametrically opposed to each other.

    Lucy "Venus" Anders 

Lucy "Venus" Anders

Sharpshooter wanted for stealing critical JTF supply drops.

    Mary "Saturn" Masters 

Mary "Saturn" Masters

Jupiter's logistics officer.

    Ryan "Mercury" Chang 

Ryan "Mercury" Chang

Marked rogue for torturing hostages one too many times.
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