Voiced by: Ayako Kawasumi (JP), (young) Alexis Tipton, Bridgett Dahl (old) (EN)
The queen of Great Britain. Ciel does work concerning the underground society for her, as her Watchdog.
- Adaptational Villainy: In the first anime, she was the one responsible for the Phantomhives' deaths, in conjunction with Ash, and was attempting to start a world war.
- Affectionate Nickname: She enjoys calling Ciel "boy", much to his embarrassment.
- Beware the Nice Ones: In the manga, she's a nice old lady, who casually orders a man assassinated and Ciel framed. Orders Ciel to abduct the scientist in charge of a German secret weapons program, and generally knows more about anything than anyone.
- Body Horror: In the anime she has bits of Albert's flesh merged with hers, and it's still rotting.
- Cool Old Lady: In the manga.
- Cool Shades: In the manga.
- Dynamic Entry: In the manga, she arrived at the curry cooking competition on horseback.
- El Cid Ploy: At the end of the first anime season the real Victoria is dead, killed by Ash, but Arthur arranges for a double to stand in for her, with only a few people knowing the truth.
- Expecting Someone Taller: In the anime, when she makes her first public appearance for quite a while during the Curry Competition several people in the audience comment that she seems particularly frail, not knowing about the Fountain of Youth situation because she keeps her veil down.
- The Faceless: In the anime, keeps her veil over her face in public to disguise her young appearance.
- Fountain of Youth: In the anime thanks to Ash.
- Friend to All Children: She has a particular soft spot towards children, calling them "the future".
- Historical In-Joke: In the manga, Queen Victoria has the occasional fit of tears that can be only alleviated by a servant (John Brown) with a Prince Albert puppet.
- Historical Villain Upgrade: In the first anime, she was the real Big Bad of the story.
- Just Think of the Potential:
- The Mourning After: Like in real life, Victoria mourns her husband Albert dearly. It takes a sinister turn in the first anime.
- Widow Woman: Her husband Albert passed away prior to the start of the story.
- Yandere: In the first anime.
Queen Victoria's aide and a member of her Private Secretarial Officers. He often explains things on her behalf and works to cheer her up.
- Co-Dragons: With the other servants of the queen.
- Hand Puppet: He has one modeled after Prince Albert, the queen's late husband. He uses this to comfort her whenever she's upset.
- Named After Somebody Famous: There was a real John Brown in real life who tended the queen after Prince Albert died. He didn't have white hair or superpowers though (we think).
- Nice Guy: Comforts Victoria when she's upset, and is polite when dealing with Sebastian.
- The Quiet One: Speaks when spoken to, when cheering up the queen, or when it's part of his current task.
- Terrible Trio: With Grey and Phips.
Voiced by: Ryohei Kimura (JP), Clifford Chapin (EN)
Live actors: Motohiro Ōta ; Yusuke Yada [2014-Current]
A member of Queen Victoria's Private Secretarial Officers, as well as her butler. He and his partner Charles Phips are known as "Double Charles".
- Affably Evil: His personality is quite cheerful and amicable, but is willing to manipulate others and murder in cold-blood, if that is what the queen desires.
- All Work vs. All Play: While Phips is all about his work, Grey is all about the play.
- Ambiguously Human: His combat skills are a bit beyond standard mortal ken. He also has a few characteristics in common with Ash from the anime.
- Battle Butler: Emphasis on the "battle" part.
- Big Eater: He has a...healthy metabolism, to say the least.
- Co-Dragons: With the other servants of the queen, at times.
- Cute and Psycho: He's very pleased about beating Ciel at anything.
- Gray Eyes: Fits his name and his hair.
- Hidden Depths
- Keet: The guy may be dangerous as heck, but he's also prone to excitement when things go his way.
- Licking the Blade: In the manga, there is a picture of this.
- Long-Haired Pretty Boy: Long and white.
- Named After Somebody Famous: There was a real Earl Charles Grey, but he presumably didn't have the super battle skills this one does.
- Psychopathic Manchild: Yup. See Keet and Cute and Psycho.
- Red Oni, Blue Oni: Red Oni to Phips' Blue Oni.
- Serial Killer: Seems to be what Victoria keeps him around for. He killed two of the victims of the Murder Manor arc.
- Terrible Trio: With Phips and Brown.
- Traitor Shot: Lots of them during the Murder Mystery. As the saying goes: "Never trust the Earl Grey, only the tea is good".
- The Butler Did It: The true culprit of the Murder Manor arc was none other than the queen's butler.
- White Hair, Black Heart: He has white hair and despite not acting like it, he's a dangerous guy.
- Why Did It Have to Be Snakes?: Badass with a sword, but terrified of ghosts.
Voiced by: Tomoaki Maeno (JP), Brandon Potter (EN)
Live actor: Yuusuke Hirose (Musical)
The other half of "Double Charles". He and his partner Charles Grey are the Queen's butlers.
- All Work vs. All Play: While Grey plays, he works.
- Battle Butler: Contrasting Grey, he puts more emphasis on the "butler" part, fixing Finny's hat.
- Beauty Mark: Has one on his chin.
- Co-Dragons: With the other servants of the queen.
- Cultured Badass: Knows how to sew, paint Easter eggs and plays a mean flute.
- Named After Somebody Famous
- Nice Guy: Or it seems like it, at least after he fixed Finnian's hat.
- Real Men Wear Pink: Likes cute things.
- Red Oni, Blue Oni: Blue Oni to Grey's Red Oni.
- Terrible Trio: With Grey and Brown.