Voiced by: Sayuri Sadaoka (JP, old), Ayako Kawasumi (JP, young), Hiromi Seta (JP, Book of Circus onward), Bridgett Dahl (EN, old), Alexis Tipton (EN, young), Julie Mayfield (EN, Book of Circus onward)
The queen of Great Britain. Ciel does work concerning the underground society for her, as her Watchdog.
- Adaptational Villainy: In the first anime, she was the one responsible for the Phantomhives' deaths, in conjunction with Ash, and was attempting to start a world war.
- Affectionate Nickname: She enjoys calling Ciel "boy", much to his embarrassment.
- Beware the Nice Ones: In the manga, she's a nice old lady, who casually orders a man assassinated and Ciel framed. Orders Ciel to abduct the scientist in charge of a German secret weapons program, and generally knows more about anything than anyone.
- Body Horror: In the anime she has bits of Albert's flesh merged with hers, and it's still rotting.
- Cool Old Lady: In the manga, she comes across as a friendly old lady.
- Cool Shades: In the manga, she's wearing sunglasses during her introduction.
- Dynamic Entry: In the manga, she arrived at the curry cooking competition on horseback.
- El Cid Ploy: At the end of the first anime season the real Victoria is dead, killed by Ash, but Arthur arranges for a double to stand in for her, with only a few people knowing the truth.
- Expecting Someone Taller: In the anime, when she makes her first public appearance for quite a while during the Curry Competition several people in the audience comment that she seems particularly frail, not knowing about the Fountain of Youth situation because she keeps her veil down.
- The Faceless: In the anime, keeps her veil over her face in public to disguise her young appearance.
- Fountain of Youth: In the anime, she can turn into a young girl thanks to Ash.
- Friend to All Children: She has a particular soft spot towards children, calling them "the future".
- Historical Domain Character: Queen Victoria is one of the most famous monarchs in the history of Great Britain.
- Historical In-Joke: In the manga, Queen Victoria has the occasional fit of tears that can be only alleviated by a servant (John Brown) with a Prince Albert puppet.
- Historical Villain Upgrade: In the first anime, she was the real Big Bad of the story.
- Just Think of the Potential:
- The Mourning After: Like in real life, Victoria mourns her husband Albert dearly. It takes a sinister turn in the first anime.
- Widow Woman: Her husband Albert passed away prior to the start of the story.
- Yandere: In the first anime.
Queen Victoria's aide and a member of her Private Secretarial Officers. He often explains things on her behalf and works to cheer her up.
- Adapted Out: He doesn't exist in the anime version due to being replaced by Ash.
- Ambiguously Human: There's some hints at the possibility that he, like his anime counterpart Ash, isn't a regular human. Most notably, he keeps his eyes hidden like Undertaker did before the revelation that he's a Grim Reaper and John was able to travel from England to Germany in about a day while claiming he didn't ride on his horse for it.
- Cool Shades: His eyes are always covered by sunglasses.
- Hand Puppet: He has one modeled after Prince Albert, the queen's late husband. He uses this to comfort her whenever she's upset.
- Historical Domain Character: There was a real John Brown in real life who tended the queen after Prince Albert died.
- Nice Guy: Comforts Victoria when she's upset, and is polite when dealing with Sebastian.
- The Quiet One: Speaks when spoken to, when cheering up the queen, or when it's part of his current task.
- Satellite Character: He's always seen at the side of Queen Victoria and there's next to no information about John himself even after over 100 chapters.
Voiced by: Ryohei Kimura (JP), Clifford Chapin (EN)
Live actors: Motohiro Ōta ; Yusuke Yada [2014-Current]
A member of Queen Victoria's Private Secretarial Officers, as well as her butler. He and his partner Charles Phips are known as "Double Charles".
- Affably Evil: His personality is quite cheerful and amicable, but is willing to manipulate others and murder in cold-blood, if that is what the queen desires.
- All Work vs. All Play: While Phips is all about his work, Grey is all about the play.
- Ambiguously Human: His combat skills are a bit beyond standard mortal ken. He also has a few characteristics in common with Ash from the anime.
- Battle Butler: He's one of the queen's butlers and a deadly swordsman.
- Big Eater: In the Murder Mystery arc, Sebastian left enough food for three days ready, but it ran out in less than a day because Grey ate it all.
- The Butler Did It: The true culprit of the Murder Manor arc was none other than the queen's butler.
- Cute and Psycho: He's very pleased about beating Ciel at anything.
- Dynamic Entry: In his introduction, he bursts into the Phantomhive kitchen and attacks Bard and Mey-Rin for the heck of it.
- Historical Domain Character: He's most likely based on Sir Charles Grey, who was a private secretary for Prince Albert and Queen Victoria.
- Licking the Blade: In the manga, there is a picture of this.
- Long-Haired Pretty Boy: Long and white.
- Meaningful Name: His name (Grey) fits the color of his eyes and hair.
- Psycho for Hire: Stabbing people is one of his favorite things to do. Queen Victoria seems to keep him as her butler in case she wants someone dead.
- Psychopathic Manchild: The guy may be dangerous as heck, but he's also prone to childlike excitement when things go his way.
- Red Oni, Blue Oni: The violent, more energetic Red Oni to Phips' cool-headed, more peaceful Blue Oni.
- Traitor Shot: Lots of them during the Murder Mystery. As the saying goes: "Never trust the Earl Grey, only the tea is good".
- White Hair, Black Heart: He has white hair and despite not acting like it, he's a dangerous guy.
- Why Did It Have to Be Snakes?: Badass with a sword, but terrified of ghosts and snakes.
Voiced by: Tomoaki Maeno (JP), Brandon Potter (EN)
Live actor: Yuusuke Hirose (Musical)
The other half of "Double Charles". He and his partner Charles Grey are the Queen's butlers.
- All Work vs. All Play: While Grey plays, he works.
- Battle Butler: Like Grey, he's one of the queen's butlers and bodyguards, although he's less prone to using violence than Grey.
- Beauty Mark: Has one on his chin.
- Cultured Badass: Knows how to sew, paint Easter eggs and plays a mean flute.
- Historical Domain Character: He's most likely based on Sir Charles Beaumont Phipps, who assisted Sir Charles Grey as a private secretary to Queen Victoria.
- Nice Guy: Compared to Grey, he's a lot more polite and doesn't attack people for no good reason.
- Real Men Wear Pink: He likes cute things and is good at sewing.
- Red Oni, Blue Oni: The cool-headed, more peaceful Blue Oni to violent, more energetic Grey's Red Oni.
- The Stoic: Unlike Grey, his facial expression almost never changes.