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1The characters appearing in Creator/{{ABC}} series ''Series/GrandHotel''.
2----
3
4[[foldercontrol]]
5!Main Characters
6!!The Mendoza Family
7
8[[folder:Santiago Mendoza]]
9!!Santiago Mendoza (portrayed by Creator/DemianBichir)
10[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/santiago_mendoza.jpg]]
11
12The patriarch of the Mendoza family and owner of the hotel.
13
14-----
15
16* BeCarefulWhatYouWishFor: After the business fued with the Finn Hotel's owner becomes personal, Santiago takes Mateo up on his offer to do something to sabotage the Finn hotel's business. [[spoiler: Mateo ends up arranging for a balcony to collapse, which leaves Javi hospitalized.]]
17* TheCharmer: His charisma is said to be his greatest quality and he personally entertains his hotel guests often.
18* DarkSecret: Sky Garibaldi knew something about him that would ruin him if it ever came to public. [[spoiler: Subverted as it was Gigi and Helen's DarkSecret about Jason being his biological son, but Santiago was unaware.]]
19* IDidWhatIHadToDo: How he defends his decision in borrowing from a criminal cartel to keep the hotel afloat.
20* ImpoverishedPatrician: Not entirely yet, but the hotel actually hasn't been making money for him in a while and he's deep in debt with a criminal cartel over it.
21* ItsAllMyFault: He blames himself responsible for Javi losing his leg, which is why he's reluctant to cut his son off. Ep. 8 reveals Javi lashed out at Santiago after his relationship with Gigi was revealed after Beatrice died and had been drinking, they'd got into an ugly fight and Santiago yelled at Javi to get out throwing the car keys at Javi, before he'd realized what he'd done. Sure enough Javi later wound up in an accident and his leg had to be amputated.
22* LockedOutOfTheLoop: [[spoiler: Until the season 1 finale, he was kept in the dark by Gigi about the real reason behind Beatrice's suicide and being Jason's biological father.]]
23* PapaWolf: Is very protective of his children and gets angry at Mateo when he suggests Alicia get involved in their dirty business or when a baseball team badmouths his son.
24* ThePatriarch: The head of the Mendoza family and the FamilyBusiness: The Riviera Grand Hotel.
25* SelfMadeMan: Informs the staff before owning the hotel, he started out as a chef in a kitchen before he worked his way up to management. When he's forced to step in when half the staff 'calls in sick', he displays he's still a [[RealMenCook stellar chef]].
26
27
28[[/folder]]
29
30[[folder:Alicia Mendoza]]
31!!Alicia Mendoza (portrayed by Creator/DenyseTontz)
32[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/alicia_mendoza.jpg]]
33
34Santiago's daughter who recently graduated with an MBA and steps in to help her father manage the ailing hotel.
35
36-----
37
38* BrainyBrunette: She has short brown hair and is quite smart. She comes back home fresh out of graduating from Cornell with a business degree.
39* CovertPervert: Despite her seemingly chaste and professional attitude, especially in comparison to the rest of her family, she's actually quite prone to getting [[DistractedByTheSexy distracted by Danny]], to the point of walking into columns while [[EatingTheEyeCandy staring at him]]. And when they do get a RelationshipUpgrade, she can barely keep her hands off him.
40* DaddysGirl: She's the apple of his father's eyes and the two are very close.
41* DudeMagnet: Attracts attention from Danny, Mateo, and Oliver.
42* TheDutifulDaughter: She is eager to help her father in managing the hotel.
43* FoolishSiblingResponsibleSibling: The responsible sibling to her brother Javi's foolish sibling, being a NonIdleRich who wants to take charge of the hotel instead of just enjoying it's luxuries.
44* GoGetterGirl: She's very studious and hard working, eager to help her family in managing the hotel.
45* NiceToTheWaiter: Despite her privileged life, she often treats the hotel workers much better than the rest of her family.
46* NonIdleRich: Goes to college so she may inherit the FamilyBusiness one day.
47* OfficialCouple: The romance between her and Danny are one of the main focus of the story.
48* PluckyGirl: She is very cheery and optimistic.
49* WellDoneDaughterGirl: Part of why she's so focused on being a NonIdleRich managing the hotel herself is to impress her father.
50[[/folder]]
51
52[[folder:Javi Mendoza]]
53!!Javi Mendoza (portrayed by Creator/BryanCraig)
54[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/javier_mendoza.jpg]]
55
56Santiago's disabled playboy son.
57
58-----
59
60* AnArmAndALeg: Javi has lost one of his legs on a car crash after driving drunk.
61* BiggerIsBetterInBed: One of the maids who saw him naked says he was born with a "third leg".
62* CareerEndingInjury: Was on the way to be a promising baseball player, but the car crash that took his leg put a end on that.
63* TheCasanova: His missing leg doesn't stop him from being good at picking up girls.
64* DrowningMySorrows: After he learns Ingrid's baby isn't his, he deals by returning to his lazy, womanizing ways and drinking any chance he gets. When he was in high school, its revealed he'd been getting drunk after his mom died.
65* DrugsAreBad: He's also revealed to be popping pills to help deal with Ingrid's revelation.
66* FoolishSiblingResponsibleSibling: The foolish sibling to his sister's responsible sibling.
67* FunctionalAddict: [[spoiler: Ep 8 reveals he's been popping pills for some time, and that he was previously addicted after he lost his leg.]]
68* IdleRich: He lives for free in his father's luxurious hotel, but doesn't have any job or money of his own. His father finally cuts him off in "The Big Sickout", after Javi reveals he's (allegedly) going to be a father and he eventually shapes up by taking a job with the hotel's facilities.
69* LadyKillerInLove: He falls in love with Ingrid and it takes it hard when she reveals she had been manipulating him the entire time.
70* MillionairePlayboy: Spends his days sleeping around and enjoying the luxury of his family's hotel before his CharacterDevelopment.
71* MissingMom: His and Alicia's mom Beatrice died before the series's beginning. Alicia mentions in a conversation with Danny that the loss affected him more, saying he was "angry at the world."
72* MultipleChoicePast: When pressed for details over his missing leg, he gives out multiple conflicting stories.
73* ReallyGetsAround: Sleeps around with most of the guests at the hotel, as well as some of the staff.
74* SexGod: He's shown to be ''very'' good in bed. When he comes back from rehab and is unable to have sex, he tells Alicia they are depriving the female guests from one of the hotel's best amenities
75* TheSlacker: How he's introduced, happy to spend his days [[TheCasanova picking up female guests and staff]] [[IdleRich with no job]].
76
77
78[[/folder]]
79
80[[folder:Gigi Mendoza]]
81!!Gigi Mendoza (portrayed by Creator/RoselynSanchez)
82[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/gigi_mendoza.jpg]]
83
84Santiago's second wife who was also Beatriz's best friend.
85
86----
87
88* BestFriend: Used to be Beatriz's best friend, Santiago's first wife.
89* BitchInSheepsClothing: Plays up a "kind stepmother" front to Alicia, but doesn't actually mean it and even badmouths her behind her back.
90* ConsummateLiar: When she and Santiago [[spoiler: reveal to Alicia and Javi the truth about their mom's death, that she was DrivenToSuicide, with Santiago saying he's tried to understand for years why she took her own life and Gigi that she found Bea's body, they tearfully ask if she left anything like a note, and she said no. Flashbacks show that Gigi found Beatrice afterwards and her suicide note, which revealed Santiago and Helen's affair, and the latter's DarkSecret as the reason Bea went over the edge, which Gigi purposely hid from Santiago]].
91* GreenEyedMonster: She's jealous of Santiago treating her as a TrophyWife and never listening to her like he did to Beatriz and still does to Alicia.
92* HomeNudist: [[ShamelessFanserviceGirl Perfectly comfortable]] to lounge around outside on her balcony completely naked, since they're on the top floor.
93* HoneyTrap: Pretends to be getting back with Felix in order to find the money he stole and give it back to Santiago.
94* {{Hypocrite}}:
95** She implores Santiago to cut Javi off to save money reasoning he's spoiled and doesn't have a job, all the while she spoils her daughters rotten. Javi throws this in her face.
96** She hates when Santiago keeps secrets from her, but she's keeping plenty of secrets from him herself. He calls her out on this once he finds out all that she's been hiding.
97* ManipulativeBitch: Has a gift for manipulation, which gets Santiago to make her the head of PR at the hotel.
98* MsFanservice: A beautiful, regal woman that often wears outfits that show a lot of skin. In the first episode, she's seen standing outside on her balcony in her birthday suit, showing off her ToplessnessFromTheBack.
99* NotWithThemForTheMoney: A lot of people (including their own kids) see Gigi as Santiago's TrophyWife and a GoldDigger, but it's shown several times they do genuinely love each other.
100* ParentalSubstitute: Helped Santiago raise Javi and Alicia when they were small [[spoiler:since Beatriz was often suffering from UsefulNotes/BipolarDisorder.]]
101* SecondLove: She's Santiago's second wife and love after the death of Beatriz. He in turn is also this for her, after her marriage to Felix fell appart when he abandoned them.
102* SecretKeeper:
103** She impulsively slips out that she was this for Beatrice during an argument with Alicia when her stepdaughter wonders what her mom ever saw in Gigi. [[spoiler:As she helped raise Alicia and Javi while their mother was suffering from her UsefulNotes/BipolarDisorder.]]
104** She also kept [[spoiler:Helen's DarkSecret about Santiago being Jason's true father and it being the cause of Beatriz's suicide, as she didn't want Santiago to suffer even more after he lost his wife]].
105** She was once the only one who knew [[spoiler:Malcolm was the one who killed Skye, preferring to have Santiago believe she killed Skye than exposing the Parker family's DarkSecret.]]
106* SelfMadeWoman: Though she currently lives a wealthy lifestyle, Gigi reveals she took on a job as a cocktail waitress to make ends meet for her daughters after her first husband Felix left them with nothing. She even takes offence when people consider her a GoldDigger by moving on Santiago.
107* WeUsedToBeFriends: Aunt Gigi was really close to Javi and Alicia when they were small, but their relationship soured when she became romantically involved with Santiago.
108* WickedStepmother: Has an antagonistic relationship with Alicia and Javi. The two hold her in contempt for "swooping in like a vulture" and marrying their dad right after their mom, her BestFriend passed away. [[spoiler:Ironically she was the one who helped raise them when they were little, since Beatriz from her UsefulNotes/BipolarDisorder.]]
109
110[[/folder]]
111
112[[folder:Carolina Renna]]
113!!Carolina Renna (portrayed by Creator/FelizRamirez)
114[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/carolina_8.jpg]]
115
116Gigi's self-obsessed daughter from her first marriage and the fraternal twin sister of Yoli.
117
118-----
119
120* AbhorrentAdmirer: While hardly unattractive, Carolina is very obnoxious and forward in her pursuit of Danny and he wants nothing to do with her. She constantly interrupts his attempts to turn her down into thinking he's crazy about her too.
121* AlwaysIdenticalTwins: {{Subverted}}, she and Yoli are fraternal twins. A fact that causes conflict between them, since Carolina is more popular than Yoli due to her being considered prettier.
122* AttentionWhore: She enjoys being the center of attention and panics when her sister starts getting more attention from a guy she likes than her.
123* BrainlessBeauty: She's not very smart, but always got to be more popular than Yoli due to her good looks.
124* DaddysGirl: She's very supportive of her father when he comes back into their lives, and is always willing to help him.
125%%* TheDitz
126* TheFashionista: She is always obsessed with clothing and fashion.
127* DisappearedDad: Her and Yoli's father Felix was incarcerated for embezzlement.
128* GreenEyedMonster: Becomes envious when Yoli gets El Rey's attention instead of her.
129* JerkWithAHeartOfGold: As needy, spoiled and self-absorbed Carolina is, she is ecstatic when Yoli comes out as queer with her relationship with Marissa and is genuinely happy and accepting, surprising her sister that her twin cares about her so much, even [[CallingTheOldManOut calling Gigi out on her slightly critical response]].
130* PlotIncitingInfidelity: Her sleeping with El Rey the night before her wedding, which causes the whole thing to be called off once her fiancee finds out, and thus kickstarts the hotel's financial troubles.
131* ProudBeauty: She's very attractive and she knows it, and doesn't even react when Byron compliments her, as if remarking she's hot is stating the obvious.
132* RichBitch: She can be very vain and mean.
133* SpannerInTheWorks: For Ingrid, as she is the only character who noticed how close she was to Mateo which tipped off Gigi into thinking Mateo was the real father of Ingrid's baby.
134[[/folder]]
135
136[[folder:Yoli Renna]]
137!!Yolanda "Yoli" Renna (portrayed by Creator/JustinaAdorno)
138[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/yoli_yolanda.jpg]]
139
140Gigi's socially awkward daughter from her first marriage and Carolina's fraternal twin.
141
142-----
143
144* AlwaysIdenticalTwins: {{Subverted}}, she and Carolina are fraternal twins. A fact that causes conflict between them, since Yoli is not considered as pretty as Carolina.
145* BrutalHonesty: She doesn't mince words and in the habit of speaking her mind.
146* ComingOutStory: Was deadly afraid of revealing she was dating a woman to her family, but she does it in a public party after some encouragement from Marisa, Danny and Jason and is surprised when they take it well.
147* DaddysGirl: Is said to have been way closer to Felix than Carolina and Gigi when they were small.
148* DeadpanSnarker: Most of her lines are sarcastic quips, mostly at her family's expense.
149* DisappearedDad: Her and Carolina's father Felix abandoned them and was later incarcerated for embezzlement. His leaving them affected Yoli the most as she was closer to him than Gigi, her mother remarking that she was similar to Felix. When reunited with him, Yoli reminds him he was her person.
150* GreenEyedMonster: She's envious of her sister always getting more attention from her due to being prettier than her, despite then being fraternal twins.
151* PolarOppositeTwins: Proves to be more down-to-earth, sensible and friendly than her ditzy, self-absorbed sister.
152* SpicyLatina: Has both the saucy attitude and hot head temper.
153* TheUnfavorite: Gigi unconsciously treats her unfairly due to her resemblance to Felix. They eventually work it out.
154
155[[/folder]]
156
157!!Hotel Staff
158
159[[folder:Danny Garibaldi]]
160!!Danny Garibaldi (portrayed by Creator/LincolnYounes)
161[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/danny_garibaldi.jpg]]
162
163A recently hired waiter at the hotel. He is actually investigating the disappearance of his sister Sky, who worked there.
164
165-----
166
167* TheAce: He seems to excel at everything he puts his mind into.
168* AmateurSleuth: Since the PoliceAreUseless concerning Sky's disappearance, he takes upon himself to investigate what happened to her by infiltrating the hotel as a waiter.
169* BattleButler: Or waiter in his case. Displays some impressive hand-to-hand combat and boxing skills.
170* BigBrotherInstinct: Towards Sky, though inverted as Sky is older than him. He infiltrates the hotel she worked for when she disappeared to find out what happened to her on his own when no one bothers to investigate it.
171* TheCharmer: He's very friendly and charming, has a way with words and uses it to get on the good side of the hotel staff to help in his sleuthing.
172* ChickMagnet: Immediately gets the attention from both Alicia and Carolina.
173* FosterKid: His and Sky's parents died when Danny was little, and the both of them ended up passed around a lot in foster care.
174* ManipulativeBastard: Doesn't hesitate to manipulate staff or even Alicia to get ahead in his investigation.
175* MrFanservice: Gets some [[ShirtlessScene Shirtless Scenes]] to show off his toned physique.
176* OfficialCouple: The romance between him and Alicia are one of the main focus of the story.
177* SecretOtherFamily: [[spoiler:PlayedWith. He's introduced as a seemingly single guy to both the audience and Alicia and is flirtatious with her, but the end of episode 4 shows he has a live-in girlfriend named Heather waiting for him at home. He eventually tries to be with Alicia the right way and breaks up with Heather.]]
178[[/folder]]
179
180[[folder:Helen "Mrs. P" Parker]]
181!!Helen Parker (portrayed by Creator/WendyRaquelRobinson)
182[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/helen_parker.jpg]]
183
184The head of staff at the hotel.
185
186-----
187
188* BlackBossLady: She's the no-nonsense, staff manager of the hotel.
189* DarkSecret: [[spoiler: She had a one-time affair with Santiago, which they regretted ever since, and unbeknownst to he and Malcolm, Jason is actually Santiago's son.]]
190* DoubleAgent: During her brief time working at the Finn hotel, she was actually still working for Santiago from the inside, leaking info and trying to sabotage Finn.
191* HappilyMarried: To her husband, Malcolm who works at the hotel facilities with her.
192* HelicopterParents: She can be a big Helicopter Parent towards Jason, especially regarding his love life, usually interrogates whoever he's interested in.
193* HeterosexualLifePartners: With Santiago. [[spoiler:Actually subverted later when we find out they had a one night stand years ago.]]
194* AMotherToHerMen: She's a tough but fair boss, and is said to look out for her staff and is very distressed when Santiago has to fire some to cut costs. She even takes Ingrid under her wing, whom she initially disliked, after everyone turns on her.
195* NoSell: While Danny seems to quickly befriend or charm many people at the hotel, she is completely not affected when he tries it on her. In fact, it makes her suspicious of him.
196* InSeriesNickname: Called "Mrs. P", by many of the staff and the Mendoza family.
197* IronLady: Gives off a strong, tough-as-nails demeanor.
198* ParentalSubstitute: Is said to have helped raised the Mendoza children and is close to Alicia and Javi.
199* SecretKeeper:
200** For Santiago when he loops her in on the episode "The Big Sickout", about his debt to a criminal cartel after his latest plan to put money together ends with Malcolm being overworked and hospitalized.
201** She is one for Gigi helping her keep Alicia in the dark about their mother Beatrice's death for unrevealed reasons. [[spoiler: Ep. 12 reveals that Gigi discovered that Helen's DarkSecret is what [[DrivenToSuicide drove Beatrice to suicide]] when she found (and later hid) Beatrice's suicide note.]]
202* UndyingLoyalty: She and her family have worked with Santiago at the hotel for half her life and is very loyal to him.
203
204[[/folder]]
205
206[[folder:Jason Parker]]
207!!Jason Parker (portrayed by Creator/ChrisWarren)
208[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/jason_parker.jpg]]
209
210Mrs. P's son who also works at the hotel as a waiter.
211
212----
213
214* BasementDweller: It turns out Jason still lives with his parents as he saves up for a place. His dad jokes about how he even has posters of Christina Aguilera in his room.
215* BrokenPedestal: He's disgusted by Ingrid tricking Javi into thinking he was the father and it takes him some time for him to be friendly to her again.
216* DoggedNiceGuy: To Ingrid, but Javi later mocks his nice guy attitude in general.
217* LukeIAmYourFather: [[spoiler:Santiago is actually his real father.]]
218* TheMentor: He's the one in charge of mentoring Danny about being a waiter at the hotel.
219* NiceGuy: One of the most genuine kind people in the cast, that doesn't really have any ulterior motive to be so.
220* SecretKeeper: Becomes this for Danny when he discovers he's infiltrated the hotel to investigate Sky's disappearance.
221* ShirtlessScene: Gets a few, showing off his abs which both Ingrid and Vanessa [[EatingTheEyeCandy appreciating the sight.]]
222
223[[/folder]]
224
225[[folder:Malcolm Parker]]
226!!Malcolm Parker (portrayed by Creator/JohnMarshallJones)
227[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/malcolm_parker.jpg]]
228
229The Head of Maintenance at the hotel.
230
231-----
232
233* DeadpanSnarker: Is usually in the background snarking at Helen or Ingrid's expense.
234* EmasculatedCuckold: [[spoiler:PlayedWith. Helen cheated on him years ago with Santiago, who is Jason's true father. But even after he finds out, he still considers Jason his own son and isn't enraged with Helen over it, and while his motive for killing Skye was so she wouldn't expose the secret, it was fueled by a desire to protect his family, rather than emasculated anger.]]
235* HappilyMarried: His marriage to Helen is shown to be very happy [[spoiler:and he easily forgives her for her affair with Santiago]].
236* HenpeckedHusband: Has shades of this with Helen, who's also his boss at the hotel.
237* KarmicDeath: [[spoiler:Danny doesn't expose him as Skye's murderer, not only to spare Jason, but because he sees Malcolm's cancer as punishment enough. Malcolm dies soon after]].
238* TheMentor: Briefly took Javi under his wing while he was trying to work at the hotel.
239* YourDaysAreNumbered: He develops terminal brain cancer early in the story. He dies at the end of season one.
240
241[[/folder]]
242
243[[folder:Ingrid]]
244!!Ingrid (portrayed by Creator/AnneWinters)
245[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/ingrid_2.jpg]]
246
247A housekeeper at the hotel.
248
249-----
250
251* TheBabyTrap: An improvised example, she didn't plan to get pregnant by Mateo and when it happened and he didn't step up, she decided to try to pretend Javi is the father.
252* BecomingTheMask: While at first she was only interested in Javi for his money, she does eventually fall for him for real.
253* BetterAsFriends: Her and Jason eventually let go of their romantic feelings for each other and become friends. She even gives him advice about Vanessa.
254* ClingyJealousGirl: Becomes very jealous of Vanessa once she starts dating Jason. She eventually gets over it and starts being supportive of them.
255* ConsummateLiar: Has no qualms about successfully lying to Javi and his family that he's the father of her baby. Until she finally admits the truth when Gigi discovers the deception.
256* ConvenientMiscarriage: [[spoiler:In episode 8, after the balcony collapse at the Finn Hotel causes complications.]]
257* DudeMagnet: Has had the attention of Mateo, Javi and Jason.
258* GoldDigger: Confesses to Jason she wishes she could marry into money to escape her life. She goes so far to attempt it by laying TheBabyTrap on Javi so to exploit his family's money and privileges.
259* GoodGirlsAvoidAbortion: When Ingrid reveals to Mateo that she's pregnant with his child, and he offers to arrange for her to get an abortion, she gets very distressed at the suggestion and hatches a plan to pin Javi as the father instead.
260* IWantMyBelovedToBeHappy: Develops this attitude towards Jason's relationship with Vanessa.
261* ManipulativeBitch: She can be very manipulative to get what she wants, especially with Javi when he still believed he was the father of her baby.
262* RefugeInAudacity: Her plan to make Javi think her baby is his, ''despite them never sleeping together''. Thankfully he ReallyGetsAround that it's easy to research how he's like in bed, and he sleeps around enough to ''actually believe it'' despite not remembering her.
263* ShipTease: A lot with Javi, Jason and Mateo.
264
265[[/folder]]
266
267[[folder:Marisa]]
268!!Marisa (portrayed by Creator/SabrinaTexidor)
269[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/marisa_grand_hotel_3.jpg]]
270
271A masseuse who works at the hotel.
272
273-----
274
275* ComingOutStory: She starts dating Yoli and helps her in coming out to her family. She also mentions her own coming out story was much worse than Yoli's.
276* TheIllegal: She confesses to Yoli she's an illegal immigrant, which is why she can't run away with her when she wants to follow her father out of the country.
277* SatelliteLoveInterest: Most of her character revolves around Yoli and she rarely interacts with other characters.
278* UptownGirl: She's a hotel masseuse dating the stepdaughter of the hotel owner.
279
280[[/folder]]
281
282[[folder:Mateo]]
283!!Mateo (portrayed by Creator/ShalimOrtiz)
284[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/mateo_9.jpg]]
285
286The hotel manager and Santiago's right-hand man; he secretly works for the hotel's creditors
287
288-----
289
290* AffablyEvil: He's very polite with Santiago, even while subtly threatening him if he doesn't pay his debts.
291* BitchInSheepsClothing: Pretends to be a friend of the family to Alicia, but he's actually at the hotel as a liaison for Santiago and his criminal creditors.
292* {{Blackmail}}:
293** He gets blackmailed by a mysterious person who "knows what he did to Skye" early in the story [[spoiler:It turns out to be Nelson, one of the employers Nelson, who knew Mateo covered up her death. Nelson gets into a car accident and is eventually killed by Mateo in the hospital]].
294** [[spoiler:He also blackmails Santiago with a video implicating Gigi as Skye's murderer. But Santiago blows him off once the truth is revealed.]]
295* ConflictingLoyalties: When Santiago starts confronting his boss, she feels he's become too buddy-buddy with Santiago, and has one her grunts beat up Mateo to remind him of his place.
296* TheDogBitesBack: [[spoiler:He ends up killing Teresa after she's almost caught by the police, so he can escape her influence.]]
297* RagsToRiches: Teresa says he used to be a street rat before she took him in.
298* NumberTwo: He's Santiago right-hand man at the hotel and the one Santiago goes to whenever he needs to do dirty work for him.
299* PetTheDog: Ingrid is the only character he shows genuine kindness to.
300** ShooTheDog: When Teresa starts threating him, Mateo starts blowing off Ingrid to keep her safe.
301* SharpDressedMan: Is usually seen wearing an immaculate suit.
302
303[[/folder]]
304
305!Other Characters
306
307[[folder:Beatriz Mendoza]]
308!!Beatriz Mendoza (portrayed by Creator/EvaLongoria)
309[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/beatriz_mendonza_3.jpg]]
310
311The former owner of the hotel and the first wife of Santiago.
312
313-----
314* DeceasedParentsAreTheBest: She's thought of very highly of by both Javi and Alicia.
315* DrivenToSuicide: [[spoiler:She kills herself during one of her mood swings after she finds out Jason is Santiago's son and the pain of him cheating on her is too much to deal.]]
316* GoodbyeCruelWorld: [[spoiler: She left a suicide note detailing the reasons for her suicide, which Gigi found and hid from Santiago thinking the truth would devastate him.]]
317* LoveCannotOvercome: [[spoiler:Her UsefulNotes/BipolarDisorder caused many problems with her marriage with Santiago and eventually drove him to cheat on her.]]
318* MoodSwinger: [[spoiler:She suffered from UsefulNotes/BipolarDisorder which made her unable to take care of her children. Santiago and Gigi both kept this hidden from Alicia and Javi.]]
319* PosthumousCharacter: She died before the story started, but still has a lot of influence in the story.
320
321[[/folder]]
322
323[[folder:Sky Garibaldi]]
324!!Sky Garibaldi (portrayed by Creator/ArielleKebbel)
325[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/sky_garibaldi.png]]
326
327Danny's older sister that works as a line chef at the hotel and who mysteriously disappeared during a hurricane. It is implied she knows something unpleasant about Santiago's past
328
329-----
330
331* {{Blackmail}}: When Gigi threatens to have her fired, Sky says she can't because she will tell everyone about "what her husband did" [[spoiler:since she found Beatriz's [[GoodbyeCruelWorld suicide note]] and knows Santiago cheating on her with Helen was what drove her to suicide and wants money from Gigi to keep it quiet]].
332* KilledOffForReal: [[spoiler:By Malcolm Parker via a blow to the back of the head, in order to keep the secret that Santiago is Jason's biological father.]]
333* SheKnowsTooMuch: She knew some DarkSecret involving the Mendoza family and their hotel, and disappears right after it.
334* StraightGay: Was in a SecretRelationship with Gigi's daughter Yoli.
335
336[[/folder]]
337
338[[folder:Felix Renna]]
339!!Felix Renna (portrayed by Creator/AdrianPasdar)
340[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/felix_renna_0.jpg]]
341
342The ex-husband of Gigi and father of Yoli and Carolina.
343
344-----
345
346* BitchInSheepsClothing: He acts like a good dad in front of his family, but he's a slimy ConMan [[spoiler: who took advantage of Beatriz's UsefulNotes/BipolarDisorder to steal money from the hotel.]]
347* ConMan: He tricked many people out of their money and is a wanted criminal. Even Teresa knows of him. [[spoiler:He also took advantage of Beatriz's UsefulNotes/BipolarDisorder to get his hands on her money.]]
348* HoistByHisOwnPetard: [[spoiler: He set up $50 million of his stolen money in an account in Gigi's name so the Feds couldn't find it. All it takes is Gigi tricking him out of the code to get that money and hand it over to Santiago.]]
349* ManipulativeBastard: He acts like he's dead broke and on the run from the FBI for Carolina and Yoli, but is secretly using them to get closer to their mother again.
350* NeverMyFault: Blames Santiago for his problems while downplaying his own crimes.
351* ParentalAbandonment: He abandoned his children and Gigi when his crimes were exposed and ran from the country.
352* TheResenter: He resents Santiago for "stealing his family from him."
353* UnwittingInstigatorOfDoom: A lot of the show's problems can be traced back to him, as it turns out [[spoiler: he took advantage of Beatriz and tricked her into signing over much of hotel's cash to Felix for an investment only to realize too late that he stole it all. Thus, the hotel's financial problems are actually ''his'' fault.]]
354
355[[/folder]]
356
357[[folder:Heather Davis]]
358!!Heather Davis (portrayed by Creator/ElizabethMcLaughlin)
359[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/heather_davis.jpg]]
360
361Danny's girlfriend before he went to Miami to investigate Skye's disappearance.
362
363-----
364
365* AbsenceMakesTheHeartGoYonder: Being separated makes Danny realize he's never really been in love with her.
366* OddFriendship: With Alicia, the woman who her boyfriend abandoned her for.
367* LongDistanceRelationship: With Danny while he was living in Miami. It doesn't work out and he eventually breaks up with her. She travels to the hotel to try to fix things but it fails.
368* RomanticFalseLead: Danny's girlfriend at the start of the story, but Alicia is ultimately his true LoveInterest.
369
370[[/folder]]
371
372[[folder:The Boss]]
373!!Teresa Williams (portrayed by Creator/KateySagal)
374[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/theresa_williams_3.jpg]]
375
376Mateo's boss and Santiago's creditor.
377
378-----
379
380* BadBoss: She has Mateo beaten when she thinks his loyalty to her is wavering. He later tells Santiago he has been trying to escape her influence his entire life.
381* BigBadWannabe: She plans to turn the Riviera Grand into a long term asset in her criminal operations [[spoiler:but her plans fall apart thanks to Danny and Detective Ayala and she ends up being killed by Mateo.]]
382* TheDon: She's the head of the criminal operation Mateo belongs and Santiago owns money to.
383* FauxAffablyEvil: She pretends to be an "investor" to the hotel for people who don't know her true colors, but barely keeps the pretense while alone with Santiago.
384* HumanTraffickers: The Art Exhibition she hosts at the hotel is just a front for her ''real'' business, selling women.
385* IronLady: She a stoic and intimidating woman and doesn't put up with Santiago's temper.
386* KilledOffForReal: [[spoiler:After narrowly escaping the police, she is killed by Mateo while he has her secluded.]]
387* KnightOfCerebus: The story becomes much more dark and serious whenever she's around.
388
389[[/folder]]
390
391
392[[folder:Detective Ayala]]
393!!Ayala (portrayed by Creator/ChristinaVidal)
394[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/detective_ayala.jpg]]
395
396-----
397
398* ActionGirl: She's a police officer and is the one who leads the assault on Teresa's operation at the hotel.
399* FriendOnTheForce: Becomes one to Danny, assisting him to find Skye after her superiors were bribed to drop the case.
400* HiddenWire: Puts one on Danny during the Art Exhibition Teresa hosts on the Riviera Hotel.
401* HyperCompetentSidekick: Much more competent than her DirtyCop partner. She instantly recognizes Danny who she's only seen once when he went to the police after Skye disappearance and correctly assumes he's undercover at the hotel to finds his sister.
402
403[[/folder]]
404
405[[folder:El Rey]]
406!!El Rey (portrayed by Creator/JencarlosCanela)
407[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/el_rey.jpg]]
408
409The self-proclaimed "King of Miami" and a famous rapper hired by Alicia to help attract new business to the hotel.
410
411-----
412
413* AllMenArePerverts: Confesses to Carolina he has feelings for Yoli and not her... yet when Carolina jumps him he ends up sleeping with her anyway.
414* LadykillerInLove: Develops a crush on Yoli since she doesn't give a crap for his "celebrity crap" like everyone else.
415* MillionairePlayboy: A rich and famous musician who spends his time at the hotel partying.
416* SmallNameBigEgo: Alicia says he's a OneHitWonder [[invoked]] and isn't as big star as his ego implies, which is how she gets him to agree to work for the hotel for a while.
417* WhatHappenedToTheMouse: He along with the entire Finn subplot disappears from the story after the accident.
418
419[[/folder]]
420
421[[folder:Michael Finn]]
422!!Michael Finn (portrayed by Creator/RichardBurgi)
423[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/michael_finn.jpg]]
424
425The arrogant owner of the Finn Hotel Group.
426
427-----
428
429* BadBoss: He treats his construction crew like crap, and Santiago uses to his advantage to screw him over.
430* ForcefulKiss: Does this to Helen when he gets her alone in his office.
431* {{Jerkass}}: He's a very unpleasant man that demeans Santiago constantly.
432* TheRival: For Santiago, as he owns the neighboring hotel to the Riviera Grand.
433* WhatHappenedToTheMouse: He along with the entire Finn subplot disappears from the story after the accident.
434
435[[/folder]]
436
437
438[[folder:Oliver]]
439!!Oliver (portrayed by Creator/FreddieStroma)
440[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/oliver_1.jpg]]
441
442The associate manager of the Finn Hotel Group.
443
444-----
445
446* EveryoneWentToSchoolTogether: He and Alicia were classmates back in college.
447* OnlyInItForTheMoney: For him, his work at Finn is only a job so the fact his girlfriend works at the rival hotel doesn't bother him. Alicia, on the other hand, is ''very'' invested in her hotel.
448* RomanticFalseLead: He dates Alicia for a few episodes, but they can't get past the fact they work for rival hotels.
449* WhatHappenedToTheMouse: He along with the entire Finn subplot disappears from the story after the accident.
450
451[[/folder]]
452
453[[folder:Vanessa]]
454!!Vanessa (portrayed by Creator/CassieScerbo)
455[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/vanessa_grand_hotel.jpg]]
456
457A hotel guest that hooks up with Jason.
458
459-----
460* AlwaysSomeoneBetter: To Ingrid, who is jealous of her relationship with Jason and how perfect Vanessa seems.
461* BrainyBrunette: Has long dark hair and is clever enough to see through Javi's lies as well as being a neuropsychologist student.
462* TheCharmer: She quickly wins over Helen, a notorious Helicopter Parent.
463* CruelCheerleader: {{Subverted|Trope}} She's a professional cheerleader, something Helen looks down on when she first hears Jason is dating her, due to the stereotype of cheerleaders being dumb and vain. But then not only Vanessa turns out to be a NiceGirl, she reveals it's just a hobby and she's actually studying to be a neuropsychologist.
464* LongDistanceRelationship: With Jason, since she lives in Dallas.
465* LoveInterest: For Jason. She was a guest at the hotel, hosting a bachelorette party where she met and hooked with him. They're still dating at the end of season 1.
466* MsFanservice: Is always seen wearing gorgeous dresses or skimpy clothing. Even Helen is impressed by her looks when they first meet.
467

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