History Recap / TheOfficeUSS5E20NewBoss

* LineOfSightAlias: Michael Scott is having trouble getting to talk to boss David Wallace over the phone. Dwight decides to take the phone in his place and tries to give a pseudonym. He uses Michael's real first name and then the last name of the first thing he sees - a roll of scotch tape. Thus, Michael Scotch. Later averted when Michael winds up being redirected to Charles Miner, [[Obstructive Bureaucracy the very person he had wanted to complain to David about]]; when Charles asks who is calling, Michael simply replies "I was never given a name" and hangs up on him.

** "I think I thrive under a lack of accountability" might not be the most sensible way to put it -- but the fact remains that Michael has brought the company a lot of money, and his branch is the only one that isn't struggling. And in fact, trying to hold Michael accountable is what comes to screw Charles and the company over within the next few episodes.
** He also frames it in rather childish and petty terms, but Michael also isn't entirely wrong to be upset and feel taken for granted by Dunder Mifflin's rather condescending and dismissive treatment of him in light of the above.

* JerkassHasAPoint: At least, with regards to David Wallace (normally depicted as something of a ReasonableAuthorityFigure) representing Dunder Mifflin, which is being depicted as a pretty {{Jerkass}} corporate organisation. When Michael complains to David about his treatment, one of the points he brings up is the amount of sacrifices he has made for the company. Among these, he lists "putting starting a family on hold". Dumbfounded, David points out that this isn't a sacrifice Dunder Mifflin ever asked him to make.
* LineOfSightAlias: Michael Scott is having trouble getting to talk to boss David Wallace over the phone. Dwight decides to take the phone in his place and tries to give a pseudonym. He uses Michael's real first name and then the last name of the first thing he sees- a roll of scotch tape. Thus, Michael Scotch. Later averted when Micheal winds up being redirected to Charles Miner, the very person he had wanted to complain to David about; when Charles asks who is calling, Michael simply replies "I was never given a name" and hangs up on him.
* NiceJobBreakingItHero: As David Wallace comes to realize later on, Michael's inability to phone a direct line to him without being transferred to Charles forced him to have to drive all the way to New York to confront him, and was the frustration that drove him to quit Dunder-Mifflin and start his own paper company.

* OhCrap: Jim panics when he realizes that Charles Miner has come for a visit, as he showed up to work ''in a tuxedo'' just to annoy Dwight.

-->"I can tell Michael's mood by which comedy routine he chooses to do, the more infantile, the more upset he is. And he just skipped the Ace Ventura talking butt thing. He never skips it. This is bad."

** He also frames it in rather childish and petty terms, but Michael also isn't entirely wrong to be upset and feel taken for granted at Dunder Mifflin's rather condescending and dismissive treatment of him in light of the above.

* RealityEnsues: Charles, a newly-arrived career manager, is alarmed by all the shenanigans going on at Dunder Mifflin Scranton, so he takes a very hands-on approach to supervising the branch.

* DumbassHasAPoint: "I think I thrive under a lack of accountability" might not be the most sensible way to put it -- but the fact remains that Michael has brought the company a lot of money, and his branch is the only one that isn't struggling. And in fact, trying to hold Michael accountable is what comes to screw Charles and the company over within the next few episodes.

* DumbassHasAPoint: "I think I thrive under a lack of accountability" might not be the most sensible way to put it -- but the fact remains that Michael has brought the company a lot of money, and his branch is the only one that isn't struggling.

* RealityEnsues: Charles, a newly-arrived career manager, is alarmed by all the shenanigans going on at Dunder Mifflin Scranton, so he takes a very hands-in approach to supervising the branch.

* OOCIsSeriousBusiness: Pam’s OhCrap moment when Michael starts childishly repeating what Charles says.
-->”I can tell Michael's mood by which comedy routine he chooses to do, the more infantile, the more upset he is. And he just skipped the Ace Ventura talking butt thing. He never skips it. This is bad.”
* WhamLine: After David says he’ll pull every string possible to ensure that Michael has the greatest anniversary party in history, including his beloved figs, Michael stands and says the two words that no one expected him to say: “I quit!”

* NiceJobBreakingItHero: As David Wallace comes to realize later on, Michael's inability to phone a direct line to David Wallace without being transferred to Charles forced him to have to drive all the way to New York to confront him, and was the frustration that drove him to quit Dunder-Mifflin and start his own paper company.