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* JerkWithAHeartOfGold: As needy, spoiled and self-absorbed Carolina is, she is ecstatic when Yoli comes out as queer with her relationship with Marissa and is genuinely happy and accepting, surprising her sister that her twin cares about her so much, even [[CallingTheOldWomanOut calling Gigi out on her slightly critical response]].

to:

* JerkWithAHeartOfGold: As needy, spoiled and self-absorbed Carolina is, she is ecstatic when Yoli comes out as queer with her relationship with Marissa and is genuinely happy and accepting, surprising her sister that her twin cares about her so much, even [[CallingTheOldWomanOut [[CallingTheOldManOut calling Gigi out on her slightly critical response]].


* IDidWhatIHadToDo: How he defends his decision in borrowing from a criminal cartel to keep the hotel afloat.]]

to:

* IDidWhatIHadToDo: How he defends his decision in borrowing from a criminal cartel to keep the hotel afloat.]]


* KilledOffForReal: [[spoiler:By Malcolm Parker via a blow to the back of the head, in order to keep the secret that Jason is Santiago's son.]]

to:

* KilledOffForReal: [[spoiler:By Malcolm Parker via a blow to the back of the head, in order to keep the secret that Jason Santiago is Santiago's son.Jason's biological father.]]


* KilledOffForReal: [[spoiler:By Malcolm Parker via a blow to the back of the head, in order to keep the secret that Jason is Santiago's father.]]

to:

* KilledOffForReal: [[spoiler:By Malcolm Parker via a blow to the back of the head, in order to keep the secret that Jason is Santiago's father.son.]]


* BeCarefulWhatYouWishFor: After the business fued with the Finn Hotel's owner becomes personal, Santiago takes up Mateo on his offer to do something about the Finn. [[spoiler: Mateo ends up arranging for a balcony to collapse, which leaves Javi hospitalized.]]

to:

* BeCarefulWhatYouWishFor: After the business fued with the Finn Hotel's owner becomes personal, Santiago takes up Mateo up on his offer to do something about to sabotage the Finn.Finn hotel's business. [[spoiler: Mateo ends up arranging for a balcony to collapse, which leaves Javi hospitalized.]]



* DarkSecret: Sky Garibaldi knew something about him that would ruin him if it ever came to public.

to:

* DarkSecret: Sky Garibaldi knew something about him that would ruin him if it ever came to public. [[spoiler: Subverted as it was Gigi and Helen's DarkSecret about Jason being his biological son, but Santiago was unaware.]]
* IDidWhatIHadToDo: How he defends his decision in borrowing from a criminal cartel to keep the hotel afloat.]]



* LockedOutOfTheLoop: [[spoiler: Until the season 1 finale, he was kept in the dark by Gigi about the real reason behind Beatrice's suicide and being Jason's biological father.]]



* SelfMadeMan: Informs the staff before owning the hotel, he started out as a chef in a kitchen before he worked his way up to management. When he's forced to step in when half the staff 'calls in sick', he proves he's still a [[RealMenCook stellar chef]].


to:

* SelfMadeMan: Informs the staff before owning the hotel, he started out as a chef in a kitchen before he worked his way up to management. When he's forced to step in when half the staff 'calls in sick', he proves displays he's still a [[RealMenCook stellar chef]].



* KnightOfCerberus: The story becomes much more darker and serious whenever she's around.

to:

* KnightOfCerberus: KnightOfCerebus: The story becomes much more darker dark and serious whenever she's around.



to:

* KnightOfCerberus: The story becomes much more darker and serious whenever she's around.


* BasementDweller: It turns out Jason still lives with his parents as he saves up for a place. His dad jokes about how he even has posters of Christina Aguilera in his room.



* BrokenPedestal: He's disgusted by Ingrid tricking Javi into thinking he was the father and it takes him some time for him to be friendly to her again.
* DoggedNiceGuy: To Ingrid, but Javi later mocks his nice guy attitude in general.
* LukeIAmYourFather: [[spoiler:Santiago is actually his real father.]]




to:

* ShirtlessScene: Gets a few, showing off his abs which both Ingrid and Vanessa [[EatingTheEyeCandy appreciating the sight.]]


* FromRagsToRiches: Teresa says he used to be a street rat before she took him in.

to:

* FromRagsToRiches: RagsToRiches: Teresa says he used to be a street rat before she took him in.



Meaning cheating on Beatriz with Jason And wants money from her .]]


* AnArmAndALeg: Javi has lost one of his legs under unrevealed circumstances.

to:

* AnArmAndALeg: Javi has lost one of his legs under unrevealed circumstances.on a car crash after driving drunk.
* BiggerIsBetterInBed: One of the maids who saw him naked says he was born with a "third leg".
* CareerEndingInjury: Was on the way to be a promising baseball player, but the car crash that took his leg put a end on that.



* DrowningMySorrows: After he learns Ingrid's baby isn't his, he deals by returning to his lazy, womanising ways and drinking any chance he gets. When he was in high school, its revealed he'd been getting drunk after his mom died.
* DrugsAreBad: He's also revealed to be popping pills to help deal with the Ingrid's revelation.

to:

* DrowningMySorrows: After he learns Ingrid's baby isn't his, he deals by returning to his lazy, womanising womanizing ways and drinking any chance he gets. When he was in high school, its revealed he'd been getting drunk after his mom died.
* DrugsAreBad: He's also revealed to be popping pills to help deal with the Ingrid's revelation.



* LadyKillerInLove: He falls in love with Ingrid and it takes it hard when she reveals she had been manipulating him the entire time.



* SexGod: He's shown to be ''very'' good in bed. When he comes back from rehab and is unable to have sex, he tells Alicia they are depriving the female guests from one of the hotel's best amenities



* HomeNudist: Seems perfectly comfortable to be outside on the balcony at the top floor in her birthday suit.
* {{Hypocrite}}: She implores Santiago to cut Javi off to save money reasoning he's [[RichIdiotWithNoDayJob spoiled and doesn't have a job]], all the while she spoils her daughters rotten. Javi throws this in her face.

to:

* HomeNudist: Seems [[ShamelessFanserviceGirl perfectly comfortable comfortable]] to be outside on the balcony at the top floor in her birthday suit.
* {{Hypocrite}}: HoneyTrap: Pretends to be getting back with Felix in order to find the money he stole and give it back to Santiago.
* {{Hypocrite}}:
**
She implores Santiago to cut Javi off to save money reasoning he's [[RichIdiotWithNoDayJob spoiled and doesn't have a job]], all the while she spoils her daughters rotten. Javi throws this in her face.
** She hates when Santiago keeps secrets from her, but she's keeping plenty of secrets from him herself. He calls her out on this once he finds out all that she's been hiding.



* MsFanservice: A beautiful, regal woman that often wears outfits that show a lot of skin. In the first episode, she's seen standing outside on her balcony naked.
* SecondLove: She's Santiago's second wife and love after the death of Beatriz.
* SecretKeeper: She impulsively slips out that she was this for Beatrice during an argument with Alicia when her stepdaughter wonders what her mom ever saw in Gigi.

to:

* MsFanservice: A beautiful, regal woman that often wears outfits that show a lot of skin. In the first episode, she's seen standing outside on her balcony naked.
naked, showing off her ToplessnessFromTheBack.
* NotWithThemForTheMoney: A lot of people (including their own kids) see Gigi as Santiago's TrophyWife and a GoldDigger, but it's shown several times they do genuinely love each other.
* ParentalSubstitute: Helped Santiago raise Javi and Alicia when they were small [[spoiler:since Beatriz was often suffering from UsefulNotes/BipolarDisorder.]]
* SecondLove: She's Santiago's second wife and love after the death of Beatriz.
Beatriz. He in turn is also this for her, after her marriage to Felix fell appart when he abandoned them.
* SecretKeeper: SecretKeeper:
**
She impulsively slips out that she was this for Beatrice during an argument with Alicia when her stepdaughter wonders what her mom ever saw in Gigi. [[spoiler:As she helped raise Alicia and Javi while their mother was suffering from her UsefulNotes/BipolarDisorder.]]
** She also kept [[spoiler:Helen's DarkSecret about Santiago being Jason's true father and it being the cause of Beatriz's suicide, as she didn't want Santiago to suffer even more after he lost his wife]].
** She was once the only one who knew [[spoiler:Malcolm was the one who killed Skye, preferring to have Santiago believe she killed Skye than exposing the Parker family's DarkSecret.]]



* WickedStepmother: Has an antagonistic relationship with Alicia and Javi. The two hold her in contempt for "swooping in like a vulture" and marrying their dad right after their mom, her BestFriend passed away.

to:

* WeUsedToBeFriends: Aunt Gigi was really close to Javi and Alicia when they were small, but their relationship soured when she became romantically involved with Santiago.
* WickedStepmother: Has an antagonistic relationship with Alicia and Javi. The two hold her in contempt for "swooping in like a vulture" and marrying their dad right after their mom, her BestFriend passed away.
away. [[spoiler:Ironically she was the one who helped raise them when they were little, since Beatriz from her UsefulNotes/BipolarDisorder.]]



[[folder:Carolina]]
!!Carolina (portrayed by Feliz Ramirez)

to:

[[folder:Carolina]]
[[folder:Carolina Renna]]
!!Carolina Renna (portrayed by Feliz Ramirez)



* AbhorrentAdmirer: While hardly unattractive, Carolina is very obnoxious and forward in her pursuit of Danny and he wants nothing to do with her. She constantly interrupts his attempts to turn her down into thinking he's crazy about her too.



* TheDitz
* TheFashionista
* DisappearedDad: Her and Yoli's father Felix was incercerated for embezzlement

to:

* TheDitz
DaddysGirl: She's very supportive of her father when he comes back into their lives, and is always willing to help him.
* TheFashionista
TheDitz
* TheFashionista: She is always obsessed with clothing and fashion.
* DisappearedDad: Her and Yoli's father Felix was incercerated incarcerated for embezzlementembezzlement.



* ProudBeauty: She's very attractive and she knows it, and doesn't even react when Byron compliments her, as if remarking she's hot is stating the obvious.



* SpannerInTheWorks: For Ingrid, as she is the only character who noticed how close she was to Mateo which tipped off Gigi into thinking Mateo was the real father of Ingrid's baby.



[[folder:Yoli]]
!!Yolanda "Yoli" (portrayed by Justina Adorno)

to:

[[folder:Yoli]]
[[folder:Yoli Renna]]
!!Yolanda "Yoli" Renna (portrayed by Justina Adorno)



* ComingOutStory

to:

* ComingOutStoryComingOutStory: Was deadly afraid of revealing she was dating a woman to her family, but she does it in a public party after some encouragement from Marisa, Danny and Jason and is surprised when they take it well.
* DaddysGirl: Is said to have been way closer to Felix than Carolina and Gigi when they were small.



* DisappearedDad: Her and Carolina's father Felix abandoned them and was later incercerated for embezzlement. His leaving them affected Yoli the most as she was closer to him than Gigi, her mother remarking that she was similar to Felix. When reunited with him, Yoli reminds him he was her person.

to:

* DisappearedDad: Her and Carolina's father Felix abandoned them and was later incercerated incarcerated for embezzlement. His leaving them affected Yoli the most as she was closer to him than Gigi, her mother remarking that she was similar to Felix. When reunited with him, Yoli reminds him he was her person.



* TheUnfavorite

to:

* TheUnfavorite
TheUnfavorite: Gigi unconsciously treats her unfairly due to her resemblance to Felix. They eventually work it out.



* TheAce: He seems to excels at everything he puts his mind into.



* ShipTease: With Alicia.
* YourCheatingHeart: He develops a romantic connection with Alicia early on. [[spoiler: The end of episode 4 shows he apparently has a live-in girlfriend named Heather waiting for him at home]]. He eventually tries to be with Alicia the right way.

to:

* ShipTease: With Alicia.
Alicia. TheyDo halfway thorugh season 1.
* YourCheatingHeart: He develops a romantic connection with Alicia early on. [[spoiler: The end of episode 4 shows he apparently has a live-in girlfriend named Heather waiting for him at home]]. He eventually tries to be with Alicia the right way.
way and breaks up with Heather.



* HappilyMarried: To her husband and Jason's father, Malcolm who works at the hotel facilities with her.
* HeterosexualLifePartners: With Santiago.
* AMotherToHerMen: She's a tough but fair boss, and is said to look out for her staff and is very distressed when Santiago has to fire some to cut costs.

to:

* DoubleAgent: During her brief time working at the Finn hotel, she was actually still working for Santiago from the inside, leaking info and trying to sabotage Finn.
* HappilyMarried: To her husband and Jason's father, husband, Malcolm who works at the hotel facilities with her.
* HeterosexualLifePartners: With Santiago.
Santiago. [[spoiler:Actually subverted later when we find out they had a one night stand years ago.]]
* AMotherToHerMen: She's a tough but fair boss, and is said to look out for her staff and is very distressed when Santiago has to fire some to cut costs. She even takes Ingrid under her wing, whom she initially disliked, after everyone turns on her.
* MeddlingParents: She can be a big Helicopter Parent towards Jason, especially regarding his love life, usually interrogates whoever he's interested in.



* SecretKeeper: For Santiago when he loops her in on the episode "The Big Sickout", about his debt to a criminal cartel after his latest plan to put money together ends with Malcolm being overworked and hospitalised.

to:

* SecretKeeper: ParentalSubstitute: Is said to have helped raised the Mendoza children and is close to Alicia and Javi.
* SecretKeeper:
**
For Santiago when he loops her in on the episode "The Big Sickout", about his debt to a criminal cartel after his latest plan to put money together ends with Malcolm being overworked and hospitalised.hospitalized.



* ParentalSubstitute: Is said to have helped raised the Mendoza children and is close to Alicia and Javi.



[[folder:Ingrid]]
!!Ingrid (portrayed by Anne Winters)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/ingrid_2.jpg]]

A pregnant housekeeper at the hotel.

to:

[[folder:Ingrid]]
!!Ingrid
[[folder:Malcolm Parker]]
!!Malcolm Parker
(portrayed by Anne Winters)
John Marshall Jones)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/ingrid_2.org/pmwiki/pub/images/malcolm_parker.jpg]]

A pregnant housekeeper The of Head of Maintenance at the hotel.



* {{Cuckold}}: [[spoiler: Helen cheated on him years ago with Santiago, who is Jason's true father. Malcolm says he knew it all along, but didn't care and raised Jason as his own]].
* DeadpanSnarker: Is usually in the background snarking at Helen or Ingrid's expense.
* HappilyMarried: His marriage to Helen is shown to be very happy [[spoiler:and he easily forgives her for her affair with Santiago]].
* HenpeckedHusband: Has shades of this with Helen, who's also his boss at the hotel.
* KarmicDeath: [[spoiler:Danny doesn't expose him as Skye's murderer, not only to spare Jason, but because he sees Malcolm's cancer as punishment enough. Malcolm dies soon after]].
* TheMentor: Briefly took Javi under his wing while he was trying to work at the hotel.
* YourDaysAreNumbered: He develops terminal brain cancer early in the story. He dies at the end of season one.

[[/folder]]

[[folder:Ingrid]]
!!Ingrid (portrayed by Anne Winters)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/ingrid_2.jpg]]

A housekeeper at the hotel.

-----



* BecomingTheMask: While at first she was only interested in Javi for his money, she does eventually fall for him for real.
* BetterAsFriends: Her and Jason eventually let go of their romantic feelings for each other and become friends. She even gives him advice about Vanessa.
* ClingyJealousGirl: Becomes very jealous of Vanessa once she starts dating Jason. She eventually gets over it and starts being supportive of them.



* ManipulativeBitch

to:

* ManipulativeBitchIWantMyBelovedToBeHappy: Develops this attitude towards Jason's relationship with Vanessa.
* ManipulativeBitch: She can be very manipulative to get what she wants, especially with Javi when he still believed he was the father of her baby.



* ShipTease

to:

* ShipTease
ShipTease: A lot with Javi, Jason and Mateo.



[[folder:Mateo]]
!!Mateo (portrayed by Shalim Ortiz)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/mateo_9.jpg]]

The hotel manager and Santiago's right-hand man; he secretly works for the hotel's creditors

to:

[[folder:Mateo]]
!!Mateo
[[folder:Marisa]]
!!Marisa
(portrayed by Shalim Ortiz)
Sabrina Texidor)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/mateo_9.org/pmwiki/pub/images/marisa_grand_hotel_3.jpg]]

The hotel manager and Santiago's right-hand man; he secretly A masseuse who works for at the hotel's creditors
hotel.



* AffablyEvil: He's very polite with Santiago, even while subtly threatening him if he doesn't pay his debts.
* BitchInSheepsClothing: Pretends to be a friend of the family to Alicia, but he's actually at the hotel as a liaison for Santiago and his creditors.
* NumberTwo: He's Santiago right-hand man at the hotel.
* SharpDressedMan: Is usually seen wearing an immaculate suit.

to:

* AffablyEvil: He's very polite ComingOutStory: She starts dating Yoli and helps her in coming out to her family. She also mentions her own coming out story was much worse than Yoli's.
* TheIllegal: She confesses to Yoli she's an illegal immigrant, which is why she can't run away
with Santiago, even while subtly threatening him if he doesn't pay his debts.
* BitchInSheepsClothing: Pretends
her when she wants to be a friend follow her father out of the family to Alicia, but he's actually at country.
* SatelliteLoveInterest: Most of her character revolves around Yoli and she rarely interacts with other characters.
* UptownGirl: She's a hotel masseuse dating the stepdaughter of
the hotel as a liaison for Santiago and his creditors.
* NumberTwo: He's Santiago right-hand man at the hotel.
* SharpDressedMan: Is usually seen wearing an immaculate suit.
owner.



!Other Characters

[[folder:El Rey]]
!!El Rey (portrayed by Jencarlos Canela)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/el_rey.jpg]]

The self-proclaimed "King of Miami" and a famous rapper hired by Alicia to help attract new business to the hotel.

to:

!Other Characters

[[folder:El Rey]]
!!El Rey
[[folder:Mateo]]
!!Mateo
(portrayed by Jencarlos Canela)
Shalim Ortiz)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/el_rey.org/pmwiki/pub/images/mateo_9.jpg]]

The self-proclaimed "King of Miami" hotel manager and a famous rapper hired by Alicia to help attract new business to Santiago's right-hand man; he secretly works for the hotel.
hotel's creditors



* AllMenArePerverts: Confesses to Carolina he has feelings for Yoli and not her... yet when Carolina jumps him he ends up sleeping with her anyway.
* LadykillerInLove: Develops a crush on Yoli since she doesn't give a crap for his "celebrity crap" like everyone else.
* MillionairePlayboy: A rich and famous musician who spends his time at the hotel partying.
* SmallNameBigEgo: Alicia says he's a OneHitWonder [[invoked]] and isn't as big star as his ego implies, which is how she gets him to agree to work for the hotel for a while.

to:

* AllMenArePerverts: Confesses to Carolina he has feelings for Yoli and not her... yet when Carolina jumps him he ends up sleeping AffablyEvil: He's very polite with her anyway.
* LadykillerInLove: Develops a crush on Yoli since she
Santiago, even while subtly threatening him if he doesn't give a crap for pay his "celebrity crap" like everyone else.
debts.
* MillionairePlayboy: A rich and famous musician who spends his time BitchInSheepsClothing: Pretends to be a friend of the family to Alicia, but he's actually at the hotel partying.
as a liaison for Santiago and his criminal creditors.
* SmallNameBigEgo: Alicia says {{Blackmail}}:
** He gets blackmailed by a mysterious person who "knows what he did to Skye" early in the story [[spoiler:It turns out to be Nelson, one of the employers Nelson, who knew Mateo covered up her death. Nelson gets into a car accident and is eventually killed by Mateo in the hospital]].
** [[spoiler:He also blackmails Santiago with a video implicating Gigi as Skye's murderer. But Santiago blows him off once the truth is revealed.]]
* ConflictingLoyalties: When Santiago starts confronting his boss, she feels
he's a OneHitWonder [[invoked]] become too buddy-buddy with Santiago, and isn't as big star as has one her grunts beat up Mateo to remind him of his ego implies, which is how place.
* TheDogBitesBack: [[spoiler:He ends up killing Teresa after she's almost caught by the police, so he can escape her influence.]]
* FromRagsToRiches: Teresa says he used to be a street rat before
she gets took him to agree to work for in.
* NumberTwo: He's Santiago right-hand man at
the hotel and the one Santiago goes to whenever he needs to do dirty work for a while.
him.
* PetTheDog: Ingrid is the only character he shows genuine kindness to.
** ShooTheDog: When Teresa starts threating him, Mateo starts blowing off Ingrid to keep her safe.
* SharpDressedMan: Is usually seen wearing an immaculate suit.



!Other Characters




to:

[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/beatriz_mendonza_3.jpg]]



* DrivenToSuicide: [[spoiler:She kills herself during one of her mood swings after she finds out Jason is Santiago's son and the pain of him cheating on her is too much to deal.]]
* GoodbyeCruelWorld: [[spoiler: She left a suicide note detailing the reasons for her suicide, which Gigi found and hid from Santiago thinking the truth would devastate him.]]
* MoodSwinger: [[spoiler:She suffered from UsefulNotes/BipolarDisorder which made her unable to take care of her children. Santiago and Gigi both kept this hidden from Alicia and Javi.]]




to:

* RealityEnsues: [[spoiler:Her UsefulNotes/BipolarDisorder caused many problems with her marriage with Santiago and eventually drove him to cheat on her.]]



* {{Blackmail}}: When Gigi threatens to have her fired, Sky says she can't because she will tell everyone about Santiago's DarkSecret.

to:

* {{Blackmail}}: When Gigi threatens to have her fired, Sky says she can't because she will tell everyone about "what her husband did" [[spoiler:since she found Beatriz's [[GoodbyeCruelWorld suicide note]] and knows Santiago cheating on her with Helen was what drove her to suicide and wants money from Gigi to keep it quiet]].
Meaning cheating on Beatriz with Jason And wants money from her .]]
* KilledOffForReal: [[spoiler:By Malcolm Parker via a blow to the back of the head, in order to keep the secret that Jason is
Santiago's DarkSecret.father.]]


Added DiffLines:

[[/folder]]

[[folder:Felix Renna]]
!!Felix Renna (portrayed by Creator/AdrianPasdar)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/felix_renna_0.jpg]]

The ex-husband of Gigi and father of Yoli and Carolina.

-----

* BitchInSheepsClothing: He acts like a good dad in front of his family, but he's a slimy ConMan [[spoiler: who took advantage of Beatriz's UsefulNotes/BipolarDisorder to steal money from the hotel.]]
* ConMan: He tricked many people out of their money and is a wanted criminal. Even Teresa knows of him. [[spoiler:He also took advantage of Beatriz's UsefulNotes/BipolarDisorder to get his hands on her money.]]
* HoistByHisOwnPetard: [[spoiler: He set up $50 million of his stolen money in an account in Gigi's name so the Feds couldn't find it. All it takes is Gigi tricking him out of the code to get that money and hand it over to Santiago.]]
* ManipulativeBastard: He acts like he's dead broke and on the run from the FBI for Carolina and Yoli, but is secretly using them to get closer to their mother again.
* NeverMyFault: Blames Santiago for his problems while downplaying his own crimes.
* ParentalAbandonment: He abandoned his children and Gigi when his crimes were exposed and ran from the country.
* TheResenter: He resents Santiago for "stealing his family from him."
* UnwittingInstigatorOfDoom: A lot of the show's problems can be traced back to him, as it turns out [[spoiler: he took advantage of Beatriz and tricked her into signing over much of hotel's cash to Felix for an investment only to realize too late that he stole it all. Thus, the hotel's financial problems are actually ''his'' fault.]]

[[/folder]]

[[folder:Heather Davis]]
!!Heather Davis (portrayed by Elizabeth [=McLaughlin=])
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/heather_davis.jpg]]

Danny's girlfriend before he went to Miami to investigate Skye's disappearance.

-----

* AbsenceMakesTheHeartGoYonder: Being separated makes Danny realize he's never really been in love with her.
* OddFriendship: With Alicia, the woman who her boyfriend abandoned her for.
* LongDistanceRelationship: With Danny while he was living in Miami. It doesn't work out and he eventually breaks up with her. She travels to the hotel to try to fix things but it fails.
* RomanticFalseLead: Danny's girlfriend at the start of the story, but Alicia is ultimately his true LoveInterest.

[[/folder]]

[[folder:The Boss]]
!!Teresa Williams (portrayed by Creator/KateySagal)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/theresa_williams_3.jpg]]

Mateo's boss and Santiago's creditor.

-----

* BadBoss: She has Mateo beaten when she thinks his loyalty to her is wavering. He later tells Santiago he has been trying to escape her influence his entire life.
* BigBadWannabe: She plans to turn the Riviera Grand into a long term asset in her criminal operations [[spoiler:but her plans fall apart thanks to Danny and Detective Ayala and she ends up being killed by Mateo.]]
* TheDon: She's the head of the criminal operation Mateo belongs and Santiago owns money to.
* FauxAffablyEvil: She pretends to be an "investor" to the hotel for people who don't know her true colors, but barely keeps the pretense while alone with Santiago.
* HumanTraffickers: The Art Exhibition she hosts at the hotel is just a front for her ''real'' business, selling women.
* IronLady: She a stoic and intimidating woman and doesn't put up with Santiago's temper.
* KilledOffForReal: [[spoiler:After narrowly escaping the police, she is killed by Mateo while he has her secluded.]]

[[/folder]]


[[folder:Detective Ayala]]
!!Ayala (portrayed by Christina Vidal)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/detective_ayala.jpg]]

-----

* ActionGirl: She's a police officer and is the one who leads the assault on Teresa's operation at the hotel.
* FriendOnTheForce: Becomes one to Danny, assisting him to find Skye after her superiors were bribed to drop the case.
* HiddenWire: Puts one on Danny during the Art Exhibition Teresa hosts on the Riviera Hotel.
* HyperCompetentSidekick: Much more competent than her DirtyCop partner. She instantly recognizes Danny who she's only seen once when he went to the police after Skye disappearance and correctly assumes he's undercover at the hotel to finds his sister.

[[/folder]]

[[folder:El Rey]]
!!El Rey (portrayed by Jencarlos Canela)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/el_rey.jpg]]

The self-proclaimed "King of Miami" and a famous rapper hired by Alicia to help attract new business to the hotel.

-----

* AllMenArePerverts: Confesses to Carolina he has feelings for Yoli and not her... yet when Carolina jumps him he ends up sleeping with her anyway.
* LadykillerInLove: Develops a crush on Yoli since she doesn't give a crap for his "celebrity crap" like everyone else.
* MillionairePlayboy: A rich and famous musician who spends his time at the hotel partying.
* SmallNameBigEgo: Alicia says he's a OneHitWonder [[invoked]] and isn't as big star as his ego implies, which is how she gets him to agree to work for the hotel for a while.
* WhatHappenedToTheMouse: He along with the entire Finn subplot disappears from the story after the accident.

[[/folder]]

[[folder:Michael Finn]]
!!Michael Finn (portrayed by Richard Burgi)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/michael_finn.jpg]]

The arrogant owner of the Finn Hotel Group.

-----

* BadBoss: He treats his construction crew like crap, and Santiago uses to his advantage to screw him over.
* ForcefulKiss: Does this to Helen when he gets her alone in his office.
* {{Jerkass}}: He's a very unpleasant man that demeans Santiago constantly.
* TheRival: For Santiago, as he owns the neighboring hotel to the Riviera Grand.
* WhatHappenedToTheMouse: He along with the entire Finn subplot disappears from the story after the accident.

[[/folder]]


[[folder:Oliver]]
!!Oliver (portrayed by Freddie Stroma)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/oliver_1.jpg]]

The associate manager of the Finn Hotel Group

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* EveryoneWentToSchoolTogether: He and Alicia were classmates back in college.
* OnlyInItForTheMoney: For him, his work at Finn is only a job so the fact his girlfriend works at the rival hotel doesn't bother him. Alicia, on the other hand, is ''very'' invested in her hotel.
* RomanticFalseLead: He dates Alicia for a few episodes, but they can't get past the fact they work for rival hotels.
* WhatHappenedToTheMouse: He along with the entire Finn subplot disappears from the story after the accident.

[[/folder]]

[[folder:Vanessa]]
!!Vanessa (portrayed by Cassandra Scerbo)
[[quoteright:350:https://static.tvtropes.org/pmwiki/pub/images/vanessa_grand_hotel.jpg]]

A hotel guest that hooks up with Jason.

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* AlwaysSomeoneBetter: To Ingrid, who is jealous of her relationship with Jason and how perfect Vanessa seems.
* BrainyBrunette: Has long dark hair and is clever enough to see through Javi's lies as well as being a neuropsychologist student.
* TheCharmer: She quickly wins over Helen, a notorious Helicopter Parent.
* TheCheerleader: She's a professional cheerleader, something Helen looks down on when she first hears Jason is dating her... until she reveals it's just a hobby and she's actually studying to be a neuropsychologist.
* LongDistanceRelationship: With Jason, since she lives in Dallas.
* LoveInterest: For Jason. She was a guest at the hotel, hosting a bachelorette party where she met and hooked with him. They're still dating at the end of season 1.
* MsFanservice: Is always seen wearing gorgeous dresses or skimpy clothing. Even Helen is impressed by her looks when they first meet.


** She is one for Gigi helping her keep Alicia in the dark about their mother Beatrice's death for unrevealed reasons. [[spoiler: Ep. 11 reveals that Gigi discovered that Helen's DarkSecret is what [[DrivenToSuicide drove Beatrice to suicide]] when she found (and later hid) Beatrice's suicide note.]]

to:

** She is one for Gigi helping her keep Alicia in the dark about their mother Beatrice's death for unrevealed reasons. [[spoiler: Ep. 11 12 reveals that Gigi discovered that Helen's DarkSecret is what [[DrivenToSuicide drove Beatrice to suicide]] when she found (and later hid) Beatrice's suicide note.]]


* ItsAllMyFault: He holds himself responsible for Javi's losing his leg, which is why he's reluctant to cut his son off. Ep. 8 reveals Javi lashed out at him after his relationship with Gigi was revealed after Beatrice died and had been drinking, they'd got into an ugly fight and Santiago yelled at Javi to get out throwing the car keys at Javi, before he'd realized what he'd done and Javi wound up in a car accident.

to:

* ItsAllMyFault: He holds blames himself responsible for Javi's Javi losing his leg, which is why he's reluctant to cut his son off. Ep. 8 reveals Javi lashed out at him Santiago after his relationship with Gigi was revealed after Beatrice died and had been drinking, they'd got into an ugly fight and Santiago yelled at Javi to get out throwing the car keys at Javi, before he'd realized what he'd done and done. Sure enough Javi later wound up in a car accident.an accident and his leg had to be amputated.


** She is one for Gigi helping her keep Alicia in the dark about their mother Beatrice's death for unrevealed reasons. [[spoiler: Ep. 11 reveals that Gigi discovered that Helen's DarkSecret is what [[DrivenToSuicide drove Beatrice to suicide]] when she found (and later hid) Beatrice's suicide note]].]]

to:

** She is one for Gigi helping her keep Alicia in the dark about their mother Beatrice's death for unrevealed reasons. [[spoiler: Ep. 11 reveals that Gigi discovered that Helen's DarkSecret is what [[DrivenToSuicide drove Beatrice to suicide]] when she found (and later hid) Beatrice's suicide note]].note.]]


* ConsummateLiar: When she and Santiago [[spoiler: reveal to Alicia and Javi the truth about their mom's death, that she was DrivenToSuicide, with Santiago saying he's tried to understand for years why she took her own life and Gigi saying she found Bea's body, they tearfully ask if she left anything like a note, and Gigi said no. Flashbacks show that Gigi found Beatrice afterwards and her suicide note, which revealed Santiago and Helen's affair, and the latter's DarkSecret as the reason Bea went over the edge, which Gigi purposely hid from Santiago]].

to:

* ConsummateLiar: When she and Santiago [[spoiler: reveal to Alicia and Javi the truth about their mom's death, that she was DrivenToSuicide, with Santiago saying he's tried to understand for years why she took her own life and Gigi saying that she found Bea's body, they tearfully ask if she left anything like a note, and Gigi she said no. Flashbacks show that Gigi found Beatrice afterwards and her suicide note, which revealed Santiago and Helen's affair, and the latter's DarkSecret as the reason Bea went over the edge, which Gigi purposely hid from Santiago]].



* DarkSecret: [[spoiler: She had a one-time affair with Santiago, which they regretted ever since, and unbeknownst to he and Malcolm, Jason is actually Santiago's son.]]



* AMotherToHerMen: She's tough but fair and is said to look out for her staff and is very distressed when Santiago has to fire some to cut costs.

to:

* HeterosexualLifePartners: With Santiago.
* AMotherToHerMen: She's a tough but fair boss, and is said to look out for her staff and is very distressed when Santiago has to fire some to cut costs.



* IronLady: Gives out a strong, tough-as-nails demeanor.
* SecretKeeper: For Santiago when he loops her in on the episode "The Big Sickout", about his debt to a criminal cartel after his latest plan to put money together ends with her husband Malcolm being overworked and hospitalised.

to:

* IronLady: Gives out off a strong, tough-as-nails demeanor.
* SecretKeeper: For Santiago when he loops her in on the episode "The Big Sickout", about his debt to a criminal cartel after his latest plan to put money together ends with her husband Malcolm being overworked and hospitalised.hospitalised.
** She is one for Gigi helping her keep Alicia in the dark about their mother Beatrice's death for unrevealed reasons. [[spoiler: Ep. 11 reveals that Gigi discovered that Helen's DarkSecret is what [[DrivenToSuicide drove Beatrice to suicide]] when she found (and later hid) Beatrice's suicide note]].]]

Added DiffLines:

* ConsummateLiar: When she and Santiago [[spoiler: reveal to Alicia and Javi the truth about their mom's death, that she was DrivenToSuicide, with Santiago saying he's tried to understand for years why she took her own life and Gigi saying she found Bea's body, they tearfully ask if she left anything like a note, and Gigi said no. Flashbacks show that Gigi found Beatrice afterwards and her suicide note, which revealed Santiago and Helen's affair, and the latter's DarkSecret as the reason Bea went over the edge, which Gigi purposely hid from Santiago]].

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