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Captial One is getting even more in your face with "personal visits.":
Credit card issuer Captial One has recently released a contract update for its card holders. An LA Times article points out the specifics. Here are a few quotes from the article:
The update specifies that "we may contact you in any manner we choose" and that such contacts can include calls, emails, texts, faxes or a "personal visit." As if that weren't creepy enough, Cap One says these visits can be "at your home and at your place of employment." The police need a court order to pull off something like that. But Cap One says it has the right to get up close and personal anytime, anywhere.
"We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose."
So what does Cap One have to say? Pam Girardo, a company spokeswoman, told me that Cap One isn't quite as much like Glenn Close in "Fatal Attraction" as the company's contract lingo might suggest. "Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work, " Girardo said. The exception to that, she said, is when it comes to big-ticket sporting goods. Cap One has partnerships with makers of gear like Jet Skis and Snowmobiles. "As a last resort, we may go to a customer's home after appropriate notification if it becomes necessary to repossess the sports vehicle, " Girardo said. So Cap One is saying it's more "Repo Man" than "Fatal Attraction." I asked Girardo about the spoofing. What's up with that? "Actually, we want our calls to display as Capital One on caller ID, and that's the way they are programmed, " she replied. "However, some local phone exchanges may display our number differently. This is beyond our control, and we want our cardholders to be aware of that potential occurrence."This is kinda creepy in my opinion and I'm really hoping it isn't setting a trend. What do y'all think?
Added something to my sig. Sad, I know... Texan Troper Coven
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