These are what we call the 'YMMV items.' Things that some people find in this work. We call them 'your mileage might vary' because not everyone sees these things in the same way. This starts discussions in the trope lists, a thing we don't want. Please use the discussion page if you'd like to discuss any of these items.
Base Breaker: Puck. He is commonly known as either a hilarious and comedic character, or extremely annoying and a nuisance who stayed past his welcome. Of course, there's also a camp who thinks he's only funny when interacting with Wolfgang.
Crowning Moment of Heartwarming: Layla WINNING, and realizing that she doesn't need Charles to get work done. Then, she proceeds to make amends with the contestants she was rude to earlier in the season.
Also, Ari giving Tolkien a kiss on the cheek and her rare trading card at her (first) elimination ceremony.
Jerkass Woobie: Layla. She seems to be depressed, despite how rich she is, but is so unpleasant that one forgets this.
The Scrappy: Gail, due to having a label that had nothing to do with her personality ("The Animal Lover") and repeatedly yelling at Ensemble Darkhorse Flora for being boring, despite being commonly known as the most boring character in the story herself. A reader's comment is below:
I loved the characters (except Gail), they were all so unique (except Gail) and every single one had some hilarious moments (except Gail).
Though after the story ended Gail started gaining an ironic love and became a common joke amongst readers, becoming an Ensemble Darkhorse of her own, though still not to the level of Flora.
Charles (for the various stuff he has to go through to cater to Layla) and Tolkien (due to being rejected by girls, namely Ari and Roz, frequently) are also both occasionally considered to be this.
They Wasted a Perfectly Good Character: Word of God says that Neal, being based on the author's favorite character from Freaks and Geeks, was supposed to be just like him and make it far, with funny lines and possibly the ventriloquist plot. But the many other interesting characters on his team made it hard to develop him, and he ended up mostly being under the radar, OOC, and eliminated early.