Basically: Balin the dwarf, with the help of the Tenth Doctor, his schizophrenic best friend, Robert The Bruce and a couple of ladies start up a radio station at the now-defunct Gartloch Hospital.
The Woobie: Almost every patient earns this role at one point in time, but Francine in particular.
And Fergus! The poor guy could never catch a break or given a chance to fully flex his electrical-engineering awesomeness....then his smug little Bitch in Sheep's Clothing psychiatrist had to tell him bluntly "You'll never work EVER!".... So he kills himself.