These are what we call the 'YMMV items.' Things that some people find in this work. We call them 'your mileage might vary' because not everyone sees these things in the same way. This starts discussions in the trope lists, a thing we don't want. Please use the discussion page if you'd like to discuss any of these items.
YMMV: Ghost Town
Crowning Moment of Awesome: When Pincus's co-worker gives him a motivational talk about not being "such a fucking prick" all of the time. Not only does this get him out of the slump he was in, but it convinces him to finally start trying to help the ghosts out.
Crowning Moment of Heartwarming: Pincus finally helping out the ghosts, including, by extension, one of his patients; one of the ghosts is her dead husband, explaining her talkative nature—she's lonely.