These are what we call the 'YMMV items.' Things that some people find in this work. We call them 'your mileage might vary' because not everyone sees these things in the same way. This starts discussions in the trope lists, a thing we don't want. Please use the discussion page if you'd like to discuss any of these items.
Moral Event Horizon: If Zatsune and Arakawa didn't cross this with their uncalled for attack on Miku and Rin, or when they activated an electric barrier around the stage, they definitely crossed this line when they trapped the audience, of which nearly a third of whom are children, in a wall of fire. This is also where they really cross into Complete Monster territory.
It's especially bad for Rin, for she ended up passing out on the way to the hospital, then she learned she would have to undergo surgery and was reduced to a nervous crying wreck when she found out. If you didn't feel bad for the poor girl, there's something wrong with you.
Miku gets another major moment when she realizes that Zatsune has broken out of prison and is rapidly making her way to the hospital to kill her.
And let's not forget all those poor folks in the audience during the concert, especially the 864 people that were unlucky enough to suffer injury. They had only come to see the Vocaloids perform live in the park, but soon they ended up basically being forced to fight for their lives.