These are what we call the 'YMMV items.' Things that some people find in this work. We call them 'your mileage might vary' because not everyone sees these things in the same way. This starts discussions in the trope lists, a thing we don't want. Please use the discussion page if you'd like to discuss any of these items.
The Scrappy: Joyce. Temple. Savage. She would have been a textbook Replacement Scrappy for ousting the fantastic Chrissy Rock (Janey) as the Solana's manageress, but it goes deeper than her just being new. She is nails-on-a-chalkboard annoying, and painfully obsessed with getting the 4-star rating, despite having absolutely no clue what she's doing. Thankfully she doesn't become The Wesley, because right from the get-go, everyone involved hates her - The staff, the holiday makers...and quite a lot of the viewers.
The Woobie: Martin is quite probably the most hard-done-to person in the series, being abandoned by his wife by the end of the second series, and used by another girl in the third.