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Tear Jerker: Snuff
"Thank you for believing that [we] have names."
The reason Ms.Beedle is so close to the goblins: Her mother was happily raised by goblins until about the age of 9 when a group of humans found her amongst the goblins and slaughtered them. They then proceeded to try and reeducate her, beating her anytime she spoke goblin, until she eventually escaped.