There is more to this. Heller was on the phone with his wife who was scared about the infection. She kept insisting that there was something up with Blackwatch, but Heller reassured her that they're specialists and knew what they're doing, that when they said their street was safe, they were telling the truth. Yeah, we all know how pragmatic Blackwatch is. What makes it Tearjerking is Heller talking to his daughter, Amaya, and this little exchange:
Amaya: I miss you, Daddy.
Heller: I miss you too, baby-girl. Daddy's coming home.
- James Heller was one day away from coming home when he made that phone call. He came home to the body of his wife and his daughter wasn't there — just her stuffed rabbit, which had blood on it...