Gage, DeSoto, and Dixie are dealing with a car accident (the bill legalizing paramedics hadn't been signed yet, so any emergency involving injuries required picking up a nurse at Rampart to administer authorized medical help), Dixie is unexpectedly injured and rendered unconscious, and despite orders from Dr. Brackett not to treat the patients, Gage instead says, "to hell with the orders", shuts off the BioPhone, and treats the victims anyway (including Dixie). Despite a "dressing down" lecture, admonishing them for disobeying orders, Brackett then reluctantly admits to them that they otherwise did a good job. It's this incident that finally changes his tune about the paramedic program. (He had been against it at first for somewhat valid reasons, even though he did train the paramedics.)
During a night rescue, Gage and DeSoto rescue a victim who suffers a heart attack while they're in contact with Rampart. Brackett, now realizing that the patient's life is more important than strict adherence to policy, orders the paramedics to defibrillate even though the bill hasn't been passed yet. Gage reluctantly does so, and the victim is revived after the second attempt.