[[WMG: Some stories are submitted by customers.]]
Some people who post on the website as employees or bystanders are actually the customers who are looking back and feeling embarrassed so they post their experiences as if they were not the ones who did it but were instead simply witnesses.
* This... wouldn't be very surprising, actually.
** At least one customer posted his dumb moment himself.
** [[http://notalwaysrelated.com/a-mothers-condomnation/28282 Another story]] has the point of view changing from third to first-person toward the end. Then again, the Sister says "bye", implying that she actually left the scene... [[VoodooShark Which doesn't solve the problem of the narrator's boyfriend being there but unmentioned earlier.]]
** [[http://notalwaysright.com/wiggled-out-of-that-one/35062 This one]] actually starts with, "I am the stupid customer in this one."

[[WMG: One of the customers in [[http://notalwaysright.com/too-many-chutes-not-enough-ladders/9722 this entry]] was trolling the other one.]]

It just seems unlikely that ''two'' people have never encountered a non-working escalator in their lives. I say either Customer #1 brought up escalators going flat when the electricity's out to see if their gullible friend Customer #2 would buy it, or Customer #1 does genuinely believe this and #2 decided to play along.

[[WMG: Many of the stories are made up]]
A lot of the stories seem to follow the same pattern, usually involving the LaserGuidedKarma path that doesn't often occur in real life. Also, there is usually a badass customer in line that takes out the antagonizer. The victim/employee ends up dating said badass.
* Also, it seems like everyone, even children, can make an improbably long TheReasonYouSuckSpeech on the spot.
** Unless it's when someone is confronted by bigotry in which case FridgeBrilliance kicks in. Part of the reason they are able to think up a good ReasonYouSuckSpeech is because they've likely been through this before.
* While many stories are likely to be at least exaggerated or removed from context, crazy stuff like that ''does'' happen in real life, as well. And when you have hundreds of thousands of posters from all over the world, unusual events can come up rather often.
* For a while there was a suspicious glut of stories where the LaserGuidedKarma came in the form of a police officer who just happened to be behind the abusive (or scamming) customer in line. Those seemed to stop appearing when commenters on their facebook community started questioning how plausible it was that this would keep happening so often.
* Given the nature of anonymity and the site, there probably are a lot of made up stories on there, or at least stories that have been [[UnreliableNarrator skewed to suit the author's preferred outcome]]. However, it's not out of the realms of the impossible that many if not most are true:
** The formula of the stories can be explained, in part, but the fact that most business / retail transactions in general tend to follow the same formula anyway (customer approaches business, transaction occurs, customer leaves), meaning there's not going to be a huge room for variation to begin with.
** The unusual stories stick in the memory more. The people who submit to the site probably have to deal with any number of rude, irritating or deceitful customers on a given day, but most of them don't make the site because they're not very interesting or are easily forgotten. The idiot who tried to steal with a cop standing right behind him or the nice customer who stood up for you when some jackass was screaming at you, conversely, sticks out a bit more.
** The whole point of the site, in part, is to chronicle those things that wouldn't normally happen to people, or that are unusual or distinctive or unlikely. Hence, a large number of seemingly unlikely things are going to be recorded simply because a lot of people are submitting them; on average, they're still unlikely, but if you collect together a whole lot of unlikely things in one place they start to seem more common.
** [[http://notalwaysright.com/when-customers-actually-give-a-jam/23895 This story]] seems to be rather similar to an urban legend of a young lady spitting in the face of a parent who believed in never teaching their children manners. Perhaps the site has become partly "rewrite {{urban legend}}s"-themed?

[[WMG: The manager in [[http://notalwaysworking.com/shift-your-gears-for-the-shift/34886 this Not Always Working Post]] knew the submitter had the day off all along]]
* The manager needed extra help for the day, and rather than just flat out ask an employee to come in on their day off, he or she decided it'd be more effective to scare them into coming in by insisting they were already supposed to be there. The submitter was either chosen at random, or just seemed easy enough to intimidate.