Ridiculously Long Phone Hold
A character is placed on hold for an excessive amount of time.


(permanent link) added: 2014-06-30 15:46:40 sponsor: SpiderRider3 (last reply: 2014-07-08 13:59:03)

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Sub trope of For Inconvenience, Press "1".

When calling a business or any other person who might receive a large volume of calls at once, one can expect to need to wait for an operator to become available. Sometimes, if there are few operators available, too many incoming calls, or both, a character can be left waiting for quite a while, sometimes days. A recording will almost always remind them "Your call is important to us" and ask them to continue holding.

Sometimes, a character may be placed on hold by the person they have called. Usually the gag involves them leaving the phone or forgetting about it entirely.


Examples

Advertising
  • One commercial has a lady call an office after getting out of bed in the morning. A recording repeatedly asks her to continue to hold as she goes about her day. Just before she goes to bed that evening, the recording says that their offices are now closed and to call back tomorrow.

Live-Action TV
  • Mr. Moseby calls tech support in an episode of The Suite Life on Deck. He's put on hold overnight and wears a headset so that he can perform his duties on the ship while holding. The call is eventually answered by Zack and Cody, who are visiting a call center while the ship is in port.
  • Friends. In "The One with the Screamer", Phoebe spends several days on hold (on Monica's phone) with a company she needs to talk to before her phone warranty expires.
  • Seinfeld. Kramer rages war with the cable company, after they made him wait all day for an appointment years before. When the cable guy phone's Kramer to access his apartment, Kramer excuses himself and puts him on hold — complete with a tape recorder playing elevator music. Fade to the cable guy at the payphone, checking his watch, when Kramer finally rides by in a taxi to taunt.
  • In I Love Lucy, Lucy calls Ricky and has him stay on hold while she goes from downtown to their apartment so that Mrs. Hansen can't call and ask him about the check she gave her on the dress shop he doesn't know she and Ethel bought.
  • In one episode of The West Wing, Josh is put on hold when trying to find out when the power to the polling phone bank will come back on.
    "I'm on hold. I'm on hold. I'm in some kind of hellish hold world of holding."
  • Downplayed in an episode of The Office (US) where Dwight and Jim team up to make a sale. Dwight uses the phone at the beginning of the meeting and places it on stand by while Jim pitches the sale. Once Jim finishes, he reveals they've been on hold with customer service with one of the big name companies this entire time. They then call up Kelly (their customer service) to show that Dunder Mifflin has superior service.

Newspaper Comics
  • Get Fuzzy. Invoked in a 2005 story arc, in which Rob attempts to get in touch with Dull Computer customer support. At one point during his call, he's placed on hold for hours — so many hours, in fact, that he can't make dinner, and has Satchel order pizza for the night. Meanwhile, at Dull Computers, a few customer service reps boast about their personal records of keeping customers on hold, ranging from three hours to five hours, to one guy who still has a customer on hold as they speak.

Web Original
  • There are various spoof "On hold" messages on YouTube designed to be played to telemarketers when they call. Most of them provide an estimated wait time that's in days or months.
    • This one tells the telemarketer their call may have been forgotten, and to continue holding until someone remembers they're still on hold.

Western Animation
  • The Powerpuff Girls. In "Telephonies," the Gangreen Gang makes prank calls to various different Townsville citizens. Lil' Arturo convinces Professor Utonium, he just won a ten-million-dollar sweepstake and asks him to remain on hold, which Professor does for the rest of the episode, despite Arturo hanging up.
  • On American Dad!, Roger and Steve call a company to complain about a shoddy novelty product they bought. They are left on hold for what is implied to be days, only to be transferred to voice mail.
  • In The Simpsons episode where the family goes to Australia, Bart calls a boy in Australia to ask which direction the water in the sink is flowing. The boy has to check with his neighbour who lives many miles away, so he places Bart on hold and spends half the day visiting his neighbor and going back to answer the question.

Real Life
  • A common tactic when people are cold called is to say "just wait a minute" and then leave the phone indefinitely, with the caller holding until they realize no one is coming back.
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