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1[[quoteright:300:https://static.tvtropes.org/pmwiki/pub/images/e328482d1e4be33d52f752327adbcd86.jpg]]
2[[caption-width-right:300:''Hiss!'']]
3
4->''"I'm Jackson Galaxy. I'm a musician by night and a cat behaviorist by day. I've met cats with all kinds of problems, but I've never met one I couldn't help."''
5
6A series on Creator/AnimalPlanet featuring Jackson Galaxy, "musician by night, cat behaviorist by day," taking on cases from clients whose pets are [[TroublesomePet out of control]]. Each episode features two cases, and follows Jackson as he meets the clients and their cats, inspects the animals' accommodations, observes and assesses the cats' behavior, and instructs the family on how to address their pets' issues. Jackson prefers a holistic approach to his treatments, and typically suggests activities such as restructuring of the cats' physical environments; adjusting the animals' daily schedules to fit the "hunt-feed-sleep" routine observed by cats in the wild; meeting the cats' requirements for physical and mental stimulation; and educating owners on how to interact with their pets in a healthy manner.
7
8Episodes and episode clips can be viewed [[https://www.youtube.com/playlist?list=PL2E571BBB9EFBE565 here]].
9
10See ''Series/ItsMeOrTheDog'' for the canine equivalent, and ''Series/{{Supernanny}}'' for the child equivalent.
11
12----
13!!This series contains examples of:
14
15* AdBreakDoubleTake: It's very common for the very last thing that was shown going to break to be repeated coming back afterwards. This can be somewhat distracting when watching from a digital episode without commercials.
16* AllAnimalsAreDogs: {{Deconstructed}}. One issue that Jackson is obliged to address in several cases is when people attempt to treat their cat like they would a dog, both in playing with them and in their attempts to discipline them. Since cats behave very differently from dogs, trying to treat one like a dog only exacerbates problems and doesn't help anything.
17* AnArmAndALeg: A few cats from "My Cat from Heaven" have missing body parts.
18** Sophia, a therapy cat, had to have her back paw removed because her umbilical cord was wrapped around that paw. Her owner did not mind though.
19** Lil Bunny Sue Ruex was born without her legs and shorter tail.
20** Max the one-eared cat who is part of a program that kids can read to him to improve their reading skills.
21** Otitis, the no-eared cat helped his owner after she survived a car accident and has a book about him.
22* BaitAndSwitch: The episode with Fi (a de-clawed and athritic cat who had trouble using the litterbox due to it being painful) ended with her owner, with a serious face, telling Jackson she has to show him something on video. Jackson prepares himself for some bad news, only for the video to reveal Fi confidently using her litterbox.
23* BerserkButton: Jackson really doesn't like it when people don't do their homework despite him clearly spelling out that that's the only way their cat can improve.
24* BigDamnHeroes: Tara the Hero Cat, featured in a ''My Cat From Heaven'' segment, who chased away the large dog that was attacking her family's son (the kid needed stitches, but survived).
25* BittersweetEnding: The hour-long episode featuring Lux, the cat who was so aggressive that the owners had to call 911 when he attacked their seven-month-old child and trapped them in a room, resulted in him being rehomed (a rare outcome for the show). It turned out that Lux, an otherwise calm cat, had a condition causing him to feel pain on random occasions, triggering his violent behavior. Both Lux's owners and Jackson agreed that rehoming was the best choice for Lux and the family; part of the "bitter" was that the original owner didn't want to do it & cried over having to surrender Lux. The rest of the "bitter" is that the episode ends with the false hope that Lux's situation is resolved; Lux actually ended up going through a second re-homing as his condition worsened. A post-episode article on [[https://www.oregonlive.com/movies/2014/06/portlands_911_cat_lux_update_w.html OregonLive.com]] states that the first foster family had to give Lux up, too, when his violent episodes became too extreme for them to handle. The final, sweet part: Lux is on new medication to control his condition & seems to have finally found a forever-home. His new family reports that Lux is now a very calm, loving cat & that his new meds are working.
26* BlueAndOrangeMorality: Jackson often ends up pointing out that frustrated humans try to apply their own senses of morality and behavior onto cats, who really don't have such concepts in the first place, so most of the time it's just the humans projecting their own issues. Oscar's owner, for example, was convinced that the cat was deliberately peeing outside his litter box and called him a "spiteful urinator." Jackson's [[FlatWhat reaction]] says it all. Turns out Oscar was doing it because he was declawed (something that Jackson and most cat experts will agree is a cruel thing to do in the first place since it's the equivalent of cutting off the tips of a human's fingers) and the litter they were using hurt his feet so much that he didn't feel comfortable going in the litter box, and as soon as they switched to another litter that didn't hurt him, it stopped.
27* CatsAreMagic: Played with in the case of Pump, an elderly orange tom whom Jackson suggested was drawn to the healing properties of the room where his owner practiced her energy medicine. A large part of Jackson's solution for the owner was helping her realize that his presence in the room while she was doing it not only didn't bother her customers, but might actually ''help'' them. He accomplished this in part by persuading her to give Pump a session himself and see how much the cat clearly enjoyed it.
28* CatsAreMean: Played straight in the series title (and taken up to eleven with the new logo, in which the snarling black cat is given ''devil horns and a forked tail'' while flames swirl behind it), but Jackson makes it clear that the cats' behavior is due to health issues, psychological imbalances, or problems with their living environment, not spite or malice. And the trope is fully averted by the end of each segment, with Jackson helping cats and humans to understand each other and live peaceably.
29** Averted with some of the cats, who merely have annoying behavioral problems (like Avery, the Sphynx cat constantly getting into everything, Lulu, the attention-seeking cat who woke her owner's boyfriend up at night trying to get into the bedroom, and Sulley, the overly-shy cat) and are otherwise quite friendly kitties.
30*** Averted with some that are overly energetic (like Mr. Weasley and Bowie) and needed a way to get tired out.
31** Averted and inverted with some cats (like Good Kitty, Daisy, Charlee, Lita, and Buddha) who were bully victims and need to learn self-confidence. These cats are rather very friendly and if they hissed at Jackson, it was justified because they were suspicious he might hurt them or their bullies were near.
32** Also {{averted}} in the recurring segment "My Cat From Heaven," in which Jackson showcases cats working in altruistic roles such as therapy or service animals to do good in the community. One rescue cat wound up saving his human's life from a fire. All of these cats are very friendly and their owners are quite happy to have them.
33* CatsHateWater: Oscar the Sphynx cat HATES having to bathe. Unfortunately for him, hairless cats like him need to have a bath at least once a week. Thankfully, Jackson was able to teach his guardians how to properly bathe him.
34* CrazyCatLady: While usually {{Downplayed|Trope}} because this is RealLife, Jackson ''has'' come across some loons over the course of the series. Dressing pets in ridiculous clothes, treating them like children, and ''even having kitty weddings between their pets''. Naturally, this kind of behavior is one of the first things Jackson has the owner attempt to cut out as part of their 'homework'.
35* CoolCar: Jackson's classic Cadillac convertible.
36* CoolShades: Jackson often sports these, and occasionally uses them as part of his evaluation session with the cats, placing them on the floor near them to let them get his scent. A few clients have these as well.
37* CrossOver:
38** Jackson appeared on ''[[Series/PuppyBowl Puppy Bowl IX]]'' providing ReactionShot cameos and commentary.
39** Jackson also appears on other Animal Planet series such as ''America's Cutest Cat'' and ''Cats 101''.
40** Albert, the Season 6 cat who kept licking people, later appeared on ''America's Next Cat Star'' (with the much-less-annoying gimmick of wearing baby clothes and doing other babyish things for photos).
41* CuteButCacophonic: Noise complaints are a big reason people end up calling Jackson, such as in the case of Oscar, a sphynx cat with an ''amazingly'' loud and grating meow. Oscar's owners actually had got an official noise complaint from their neighbors, and Jackson lampshades Oscar's amazing lung capacity several times. Another Sphynx cat example is Black Rose who SCREAMS if Matilda tries to attack her. Jackson even admitted her screams were some of the most insane and bloodcurdling cat screams he had heard.
42* CuteKitten: Once the cats' issues are sorted out, they're absolutely adorable.
43* DifferingPrioritiesBreakup: This is a constant threat for couples (and mothers & daughters living together) who own cats, as they fight over how to deal with the cats.
44* ADogNamedDog: A cat named Kitty, in one case and another is Good Kitty.
45* DomesticAbuse: [[spoiler:In the episode Macho Cat, Buddy mirrors his owner's dominating and bullying nature to such a point, you can't help but see Derek as a domestic abuser to both his girlfriend and her cat. It gets so bad that Ryann, the girlfriend, moved out with her cat.]]
46** When asked what [[https://youtube.com/shorts/GU1QGmFiBwE?feature=share his worst experience on the show]] was, Jackson said it was this (although he didn't name names).
47* DoesNotLikeMen:
48** Buddy had abused Lita so much that she no longer trust men, to the point of hissing at Jackson for trying to pet her and curling up in Ryan's arms. Thankfully, Ryan followed Jackson's advice and Lita gain self-confidence and began trusting him.
49** Inverted with Ruby, whose previous owner was an abusive woman, which caused Ruby to hate women.
50* DrivenToSuicide: Doesn't happen during the episode, but one reason Burberry's owner was so attached to her and determined to save her was because Burberry had been one of the reasons she didn't kill herself when she was in a particularly depressed state of mind. This caused Jackson to reveal that he too had struggled with depression and suicidal thoughts and been saved by a cat as well.
51* {{Edutainment}}: Yeah, it's a really fun show to watch, but it's also packed full of information on cat behavior.
52* ExtremeOmnivore: Tiki & Marley were suffering from pica, which causes them to eat anything that isn't nailed down.
53* FemaleFelineMaleMutt: Inverted with Marco (male cat) and Yuki (female dog).
54* FluffyTheTerrible: Applies, at least in the beginning. Most of the cats have normal names like Larry ([[YourTomcatIsPregnant who was a female cat]]) and Marco. Special mention goes to one named Fifi and one that was actually named Mr. Fluff.
55** In another sense, some of the cats that Jackson works with are longhaired breeds -- Mr. Fluff was named that because he was a Maine Coon, a breed known for its very long and fluffy coat.
56* FormulaBreakingEpisode:
57** A Season 6 episode, instead of having Jackson deal with any number of troublemaking house cats, instead has him dealing with a feral cat colony (and mainly trying to trap one of the cats, since she was the only one who still needed to be fixed). The family who called him over did have a cat in their house, but she wasn't really misbehaving, just acting rather skittish because of all the cats in the surrounding area (including the family's garage).
58** This came up again in "Gotham Feral Cats," which premiered in May 2016. A father and son, Scott and Terry, were trying to help a large group of feral cats all on their own and struggling.
59** One episode dealt with Jackson taking fifty kittens from an overburdened shelter in Los Angeles to a Colorado town where the shelter had people wanting to adopt.
60* GenderBlenderName: Larry, Johnny, and Mufasa all have male names, but are female cats.
61** Justified with Larry. When she was adopted, she was too young and tiny for the owners to tell whether she was female or male.
62* GentleGiant:
63** Jackson himself. He's over six feet tall and built like a brick wall.
64** Max, the one-eared cat is this. He is part of a program where kids can read to him to improve their reading skills.
65** Averted with some of the cats before Jackson steps in -- they include Marco, a cat so big and aggressive that his owners feared for their small dog's life, and Mr. Fluff, who's about 20 pounds. It's usually played straight after Jackson's done helping them.
66* HandicappedBadass: A dark example with Pip, who has cerebellar hypoplasia, which reduces his ability to control and coordinate his own movement; he is also missing an eye. In spite of his condition, he is still aggressive to his owner's other cat Red.
67-->'''Jackson:''' I couldn't believe that a special-needs cat to this degree, missing an eye and also having CH, could even get to Red, let alone cause damage, but yet, Terra is terrified of said special-needs cat.
68* HeroicCaninesVillainousFelines: Inverted with any episode that features dogs, whose poor training is the source of the cats' behavior problems.
69** Sid (cat) was behaving badly because Teddy (dog) was humping him regularly, and the owners were doing nothing about it.
70** Leo (cat) was attacking Nala (dog) twenty times a day, usually because Nala was encroaching on Leo's cat tower and litter box. It turned out that Nala couldn't follow a single command from the owners, so Jackson told them to work on that.
71* ImpossiblyTackyClothes: While Jackson doesn't like cats being dressed up in clothes in general, his expression is almost always a FlatWhat at some of the more ''interesting'' things owners dress their pets up as. Not only will Jackson point out how ridiculous it is, he'll also point out how it could possibly be ''harmful'' to them as well, and one of the major things he has the owners quit doing as homework. (This does not apply if the clothes serve an actual purpose, such as protection from abrasions for cats that are paralyzed and get around on their front legs but drag their bellies on the ground, or cat-sized sweaters for Sphynxes who are particularly vulnerable to the cold.)
72* InTheBlood: Jackson frequently has to explain to owners that a cat's behavior is actually very typical for that breed.
73** Savannah cats, as hybrids between domestic and wild cats, are naturally going to act less domesticated than the average cat. The closer a Savannah is to its wild relative, the less domesticated they'e going to be.
74** Sphynx cats are huge attention seekers and will act out in order to get it. Raisin and Artemis are an exception for this. Raisin is a therapy cat to help pets calm down during their check-ups and Artemis' job is to help her human companion improve her speaking.
75** Feral cats by nature are less domesticated, even if they're still the same breeds as domestic cats. They require different handling and their owners need to temper their expectations.
76** Averted with Mr. Weasley, an 8-year-old Himalayan Persian is unusually energetic for his breed and age.
77** Zigzagged with Einstein, a Birman who is calm around humans but aggressive towards his owners' other cat.
78--->'''Jackson:''' Einstein is this archetypal Birman. He's just calm, collected, attracted to humans, not in a threatening way whatsoever, and it's just so hard to imagine him turning into this murder machine.
79* IveNeverSeenAnythingLikeThisBefore: This is Jackson's basic reaction in "Feral Shop Cat" from Season 9 in which he encounters a couple with a cat they named after him for whom they actually ''moved to a new home'' in order to have a second floor to keep him on because he couldn't be with their other cats that he kept attacking.
80** Special mention has to go to Mr. Weasley, an eight-year old Persian cat, which, for his breed was unusually energetic as Jackson himself says normally that breed is pretty low-energy. He says this trope almost word-for-word when Mr. Weasley collapses while playing and has to be rushed to the vet hospital to ensure he's safe. [[spoiler:Mr. Weasley had a minor heart blockage, which caused him to collapse. It's not an uncommon thing and, thankfully with some medication, he ended up being just fine.]]
81* {{Jerkass}}: Derek, who constantly mocks Jackson, in addition to his [[spoiler:DomesticAbuser attitude mentioned above]].
82* KindheartedCatLover: Jackson, of course, and many of the cats' owners qualify as well. Special mention goes to In-Hae, who went to great lengths to get along with her fiancé's cat Marco, with heartwarming results.
83* LohengrinAndMendelssohn: In the episode featuring Bombadil, his owners decided to stage a wedding for him and another cat. One of his owners played Lohengrin on a piano, and everyone meowed to the tune.
84* LoudSleeperGag: PlayedForDrama with Elvis from Season 7, who weighs 21 pounds (9.5 kg) and has sleep apnea, so his snoring wakes up both the newborn baby and the dad (who works as a truck driver and sleeps at all times of day).
85* MamaBear / PapaWolf: Plenty of clients who have kids, want kids, or going to have kids are understandably worried about their cats hurting their children, especially if it is a baby or toddler. Heck, Dorothy and Travis made it clear that if their cat Polly attacked their toddler son Rex even once, they would get rid of her.
86** Tara, the cat famous for saving her owners' son Jermany from a dog attack, is this. Jermany's parents even admitted Tara is rather attached to him.
87* ManlyTears: You will know when Jackson is especially moved by one of his clients.
88* MercyKill: The mother of one client was convinced that her daughter's cat Burberry, who was blind, had such a reduced quality of life that this was the best option. The daughter was understandably pissed off by this, especially when Jackson found out that the cat was only mostly blind and they were able to increase her quality of life dramatically thanks to his help, and at the end of the episode the mother admitted her mistake and was able to reconcile with her daughter.
89* MexicanStandoff: Jackson mentions the trope by name in the premiere of Season 6, when dealing with Sebastian, a cat so aggressive he didn't even respond to Jackson at first and was in imminent danger of euthanasia.
90* MisterMuffykins: Yuki is a downplayed example. She is very tiny and has a cute name (it means snow), but her bad behavior was limited to provoking Marco, the house cat, and she was quick to learn how to live peacefully with him. Indeed, her owner was more worried that Marco (a fairly large cat) would hurt ''her''.
91** Also averted with a pair of chihuahuas from a later episode. While they ''were'' spoiled beyond all reason, the biggest problem this caused was that it exacerbated one dog's anxiety issues and prompted the family cat to attack. Neither dog was unusually aggressive, and they got over their issues with help from Jackson.
92* NervousWreck: Krisi is a notable example with her cat, Franky. While his past behavior was undoubtedly frightening (including giving a groomer a very deep bite), Krisi is so anxious and tense around him, even after Jackson starts helping Franky overcome his issues, that she ends up hindering the rehabilitation process. Thankfully, she gets past this.
93* NonIndicativeName:
94** While the show does feature ''some'' "hellish" cats exhibiting violent behaviors, Jackson also deals with cats whose problem behaviors are merely annoying, e.g., excessive yowling or getting into areas where they're not allowed. In several episodes, Jackson full-on states that the cat is not the problem, the owners are.
95** One couple had a cat named Larry... a ''female'' cat named Larry. According to the owners, she just "had a 'Larry' personality."
96** Also on the list of 'girl cats with male names' is Mufasa.
97** Averted with Good Kitty, who is the TokenGoodTeammate cat in her house and the training she needed was to help her stand up for herself.
98* OhCrap: Jackson's usual reaction when he realizes a problem household includes a Bengal cat or Savannah cat — energetic domestic/wild cat hybrids who can overwhelm inexperienced owners with their need for a ''lot'' of exercise and extra attention to keep them from misbehaving out of boredom.
99** Jackson's reaction to Darwin the Savannah cat leaping from his owner's fridge to a vent hood suspended above a kitchen island. Jackson was ''terrified'' for the cat and knew they needed to start working right away lest the cat break the kitchen and harm itself.
100** Jackson when faced with Foley, a cat with with a sleep disorder so strong he started thrashing and flung himself off any furniture he was sleeping on. Jackson first witnessed this when Foley flung himself off a bench ''headfirst'' (thankfully the owners had foreseen this and put pillows all around the bench). Jackson realized the owners were pretty much living in a perpetual state of OhCrap as well, with the stress hugely wearing them down.
101* OncePerEpisode: "And now, it's time for a Kitty Bit." Beginning in the seventh season, "My Cat From Heaven," a special segment highlighting cats not related to the main focuses of the episode that have done special things for their owners.
102** Jackson discussing how owners can better "catify" their homes to make things better for their cats. Often involves installing wall shelves for the cats to climb and survey from.
103* OneSteveLimit: {{Averted}}. Jackson has encountered owners who have actually named their cats, you guessed it; Jackson.
104* OOCIsSeriousBusiness: It's very rare for Jackson to encourage emotion-stabilizing medication, but that's what he did for Penny Lane, a cat so unpredictable that he was straight-up ''scared'' of her (the medication did do wonders for that).
105* PetDressUp: Jackson is not happy when he meets Bombadillo's owner who dresses him up in all kind of silly outfits, despite him clearly hating it. He's even less impressed when he sees her video of a cat wedding, which features two cats dressed in silly outfits. He tells viewers not to dress their cats, but does make exceptions for Sphinxes due to their lack of fur. (Even then he only suggests they wear a sweater, not an outfit.)
106* PopUpTrivia: ''My Cat From Hell: Scratch Tracks'' -- reruns of previous episodes with this trope added to them.
107* PotteryBarnPoor: The owners of Missy & Fluffy from Season 10 don't get Missy spayed because "it's expensive." They live in Redondo Beach, California (within walking distance of the ocean), where average house prices are well over $1 million.
108* PoundsAreAnimalPrisons: In the final episode of the eighth season, "A Brave New Cat World," Jackson gives an extreme makeover to a cat shelter that very much gives off this vibe. Jackson promotes shelter revamps to avoid this vibe and also help the animals act more naturally around people.
109* ProductPlacement: At least one of the seventh season episodes included a litterbox given to a family by Jackson Galaxy from [=PetCo=], with the owner specifically mentioning that it came from [=PetCo=].
110* PsychoStrings: They are used in at least one promo for the show.
111* RealityShowGenreBlindness: In many cases, the ''owner'' is the source of the problem, often due to major ignorance or lack of common sense in dealing with the cat.
112** Multiple owners have insisted on roughhousing with a cat when it's sending clear signals it doesn't want to be touched.
113** Khrys claims to be the owner of her cat Kitty, but leaves it to her boyfriend to clean the cat's litterbox and chase Kitty down when he escapes out the front door, because "That's men's work!"
114** One pregnant client has a cat who bit and scratched her. She had been explicitly told by her doctor that they could not give her antibiotics if she got an infection, so Jackson told her that her job was to make sure she didn't get bitten. As they're talking, she reaches over to pet the cat, something Jackson had ''literally just told her'' not to do... Guess what happens.
115** Derek from the Macho Cat episode proceeds to be an ass to his girlfriend and to Jackson Galaxy on national TV. You know, idiot, if you want people to sympathize with you, it's better ''not'' to be such a {{Jerkass}}. [[spoiler:Or [[DomesticAbuse abusive]].]]
116** Any cats that aren't neutered/spayed are guaranteed to have behavior problems. Jackson makes very clear that cats there is no excuse for not getting cats fixed.
117** In the "Vibrational Therapist" episode, there is ''nothing wrong with Pump or his behavior'' aside from his painful thyroid (which causes him to yowl loudly at night). Jackson even points out that there is an almost scary level of [[PsychologicalProjection projection]] from the girlfriend of Pump's owner.
118* RealMenWearPink:
119** One of Jackson's outfits is a pink bowling shirt.
120** His Cadillac convertible is pink as well.
121** On a broader level, if you passed him on the street your first guess at his occupation would almost certainly not be "Cat Therapist" and probably more like "Rockstar" (which is partially true, he does also play in a band).
122* RhymesOnADime: City the Kitty, an orange Bengal/Manx mix.
123* RightBehindMe: Said word for word in an episode where they were trying to catch "Mama Cat", a feral female cat who had a number of litters. While talking to the camera about how trap-savvy Mama Cat was, the cat walked behind the woman trying to help in trapping the cat. "She's right behind me, isn't she?"
124* SenselessViolins: A non-weaponized example; Jackson has a guitar case (with cat eyes painted on the outside) that he carries an assortment of cat toys and other tools of his trade in. {{Lampshade|Hanging}}d when a client says he hopes Jackson has a Tommy gun in there to deal with their cat.
125* ShellShockedVeteran:
126** None of the cats have actually been in war, but one of Mia's problems was that she suffered from PTSD, due to being traumatized by a house fire she was unable to escape and merely hid through. At first, she was aggressive towards her owners like most of the cats on the show, but meeting Jackson (a complete stranger) broke her so much that all she did was try to hide from him and hiss at him once before [[DespairEventHorizon just allowing him to pick her up without any fuss]].
127** Another cat named Xena developed PTSD after she was startled by a loud noise during her first time in the backyard of the house. Since the 5 year-old Chris was about to pet her when this happened, Xena came to associate human interaction with horrible sounds and started having episodes every time somebody tried to touch her.
128** Karolyn survived a roadside bombing but she developed depression and PTSD as a result. After getting her therapy cat Sophia, she was doing MUCH better.
129* SpearCounterpart: Jackson can be seen as this to Victoria Stilwell of ''Series/ItsMeOrTheDog'', though the usual FemaleFelineMaleMutt trope is inverted with the host's gender.
130* StockSoundEffects: video footage is often "enhanced" with generic crashes, bangs, and cat screeches.
131* SurvivalMantra: In "My Cat Ruined My Wedding," after being badly scratched by Pink, Jackson Galaxy has to remind himself "I love my job, I love my job, I love my job."
132* TemptingFate: One of Jackson Galaxy's methods is testing a cat's "challenge line" -- pushing a skittish cat to see how closely it can be approached before it will scratch or bite. Of course, if you do this, then sooner or later you're going to get scratched or bit.
133* ThemeNaming: Some of the clients coordinate the names of their multiple pets. e.g., Pepper and Olive; Chompy and Bitten (ironically, Bitten was the aggressor who used Chompy as his ChewToy); Bear and Monkey; Tokyo and Godzilla; [[AddedAlliterativeAppeal Bombadil, Bliss, and Bowie]]
134* TitleThemeTune: Beginning in the eighth season, during the intro, a guy can be heard singing in the background "''My Cat From Hell''! / ''My Cat From Hell''!"
135* TrainingThePet: Jackson goes in to train people's misbehaving cats. Just as often, he trains the people on the appropriate way to take care of a cat (setting appropriate expectations on how the cat will behave, how to place the cat's litter box and food dish to make it feel comfortable, or how to avoid doing things that stress out the cat and cause it to lash out in frustration or fear).
136* WhatDidYouExpectWhenYouNamedIt:
137** This is basically Jackson's reaction to a Season 7 cat named Darkness. Darkness' female owner Laura was convinced the cat was demon-possessed and would freak out if he so much as moved toward her. Jackson's argument was that calling the cat Darkness, plus ''expecting'' him to act aggressively, wasn't helping anything. [[spoiler:As such, one of Jackson's first homework assignments was having them change Darkness' name; they ended up changing it to Jedi.]]
138** Similarly, one episode has Jackson dealing with a cat that is actually named Spike, but is almost never called that anymore, called "Bastard" instead by the owner because of biting/scratching behavior. One of the first things Jackson does is to nix the "Bastard" because if that's what the owner expects, that's probably what she's going to get.
139--->'''Jackson''': If I walked up to you and called you idiot, then that might affect our relationship. Just because a cat doesn't understand English doesn't mean they don't understand.
140* WickedStepmother: Meredith, the owner of Sid (who was previously owned by Meredith's husband and his ex-wife), describes herself as this trope.
141* WrongGenreSavvy: Some owners think that cats can respond to punishment the way dogs do. Instead of associating the behavior with the punishment, the cat will associate their ''owner'' with the punishment, and thus learn to fear them while continuing the undesired behavior.

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